Phone Guide
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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... countries. Place an intercom call Press intercom button, enter a number if necessary, and speak after dialing a number. Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Close ConfList Confrn Delete Details Open the Details record for a (SCCP only) multiparty call in the Missed...
... countries. Place an intercom call Press intercom button, enter a number if necessary, and speak after dialing a number. Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Close ConfList Confrn Delete Details Open the Details record for a (SCCP only) multiparty call in the Missed...
Phone Guide
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...(SCCP only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in your group Submit call problems to the system administrator Redial the most recently dialed number... Remove a conference participant Resume a call Refresh content Phone Screen Icons Call Forwarding enabled Call on hold Drop the last party added to edit (SIP only) Option selected Feature enabled Button ...
...(SCCP only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in your group Submit call problems to the system administrator Redial the most recently dialed number... Remove a conference participant Resume a call Refresh content Phone Screen Icons Call Forwarding enabled Call on hold Drop the last party added to edit (SIP only) Option selected Feature enabled Button ...
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... Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
... Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
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Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice ...Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 37 Logging Out of Hunt Groups 38 Using a Shared Line 38 Understanding Shared...and Receiving Secure Calls 43 Tracing Suspicious Calls 44 Prioritizing Critical Calls 44 Using Cisco Extension Mobility 46 Managing Business Calls Using a Single Phone Number 46 iv OL-19613-01
Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice ...Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 37 Logging Out of Hunt Groups 38 Using a Shared Line 38 Understanding Shared...and Receiving Secure Calls 43 Tracing Suspicious Calls 44 Prioritizing Critical Calls 44 Using Cisco Extension Mobility 46 Managing Business Calls Using a Single Phone Number 46 iv OL-19613-01
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... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
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Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
Phone Guide
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... and Directories, page 54. You can read it is installed Start with an overview of Your Phone, page 7. See Understanding Phone Screen Features, page 12. See Transferring Calls, page 25. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to your phone. See Placing a Call-Basic Options, page 16. If you want to...Review safety information Connect...
... and Directories, page 54. You can read it is installed Start with an overview of Your Phone, page 7. See Understanding Phone Screen Features, page 12. See Transferring Calls, page 25. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to your phone. See Placing a Call-Basic Options, page 16. If you want to...Review safety information Connect...
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.... If there is an interruption in the documentation list at the following location: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of a power failure or disruption, you may...
.... If there is an interruption in the documentation list at the following location: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of a power failure or disruption, you may...
Phone Guide
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...cable. • Apply ferrites or other such devices on the quality of these cases, Cisco recommends that are attached using this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for the external device, or use cables with a better shield and connector. ...• Shorten the length of Cisco cryptographic products does not imply third-party authority to ...
...cable. • Apply ferrites or other such devices on the quality of these cases, Cisco recommends that are attached using this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for the external device, or use cables with a better shield and connector. ...• Shorten the length of Cisco cryptographic products does not imply third-party authority to ...
Phone Guide
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Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC + DC48V 2 3 4 1 2 3 4 5 7 6 5 185045 DC adaptor port (DC48V) AC-to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply AC power cord Network port (10/100 SW) Access port (10/100 PC) 6 7 8 9 Handset port Headset port Footstand button Auxiliary port (AUX) 4 OL-19613-01
Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC + DC48V 2 3 4 1 2 3 4 5 7 6 5 185045 DC adaptor port (DC48V) AC-to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply AC power cord Network port (10/100 SW) Access port (10/100 PC) 6 7 8 9 Handset port Headset port Footstand button Auxiliary port (AUX) 4 OL-19613-01
Phone Guide
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... the TAPS extension provided by your phone using TAPS (Tool for use with the Cisco Unified IP Phones, Cisco does not certify or support products from the top of the rotated tab. Headset Support Although Cisco Systems performs limited internal testing of third-party headsets for Auto-Registered Phones Support). Cisco Unified IP Phone 7962G and 7942G Phone Guide for instructions. 1 2 3 1 2 3 Set the handset...
... the TAPS extension provided by your phone using TAPS (Tool for use with the Cisco Unified IP Phones, Cisco does not certify or support products from the top of the rotated tab. Headset Support Although Cisco Systems performs limited internal testing of third-party headsets for Auto-Registered Phones Support). Cisco Unified IP Phone 7962G and 7942G Phone Guide for instructions. 1 2 3 1 2 3 Set the handset...
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... before making a purchasing decision and deploying en masse. The Select a Solution Category drop-down list box. Cisco recommends that customers test headsets in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Note These environmental and hardware...guarantee the performance of any headsets. An audible hum or buzz may be caused by both the remote party and the Cisco Unified IP Phone user. However, a variety of outside sources: for example, electric lights, electric motors, or large PC monitors. For ...
... before making a purchasing decision and deploying en masse. The Select a Solution Category drop-down list box. Cisco recommends that customers test headsets in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Note These environmental and hardware...guarantee the performance of any headsets. An audible hum or buzz may be caused by both the remote party and the Cisco Unified IP Phone user. However, a variety of outside sources: for example, electric lights, electric motors, or large PC monitors. For ...
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... applications, and web-based services. • Online customizing of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network that your phone. Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) 187005 An Overview of Your...
... applications, and web-based services. • Online customizing of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network that your phone. Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) 187005 An Overview of Your...
Phone Guide
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... Help menu. Opens/closes the Directories menu. Accessing Voice Messages, page 60 Using Call Logs, page 54 Accessing the Help System on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to Determine a Line State, page 42 • Placing or Receiving Intercom Calls, page...
... Help menu. Opens/closes the Directories menu. Accessing Voice Messages, page 60 Using Call Logs, page 54 Accessing the Help System on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to Determine a Line State, page 42 • Placing or Receiving Intercom Calls, page...
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...Indicates an incoming call you have , look at any time; The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can use to scroll through menus and highlight items. When the phone is lit. When Using Mute, page 23 the microphone is muted,... the button is on your phone screen. other calls are automatically placed on or ...
...Indicates an incoming call you have , look at any time; The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can use to scroll through menus and highlight items. When the phone is lit. When Using Mute, page 23 the microphone is muted,... the button is on your phone screen. other calls are automatically placed on or ...
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... on hold . See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) See Using BLF to activate two-way audio with the caller. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. monitored line is not in use Reverting call Authenticated... call Encrypted call BLF- See Placing or Receiving Intercom Calls, page 32. Another phone that shares your lines. The recipient ...
... on hold . See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) See Using BLF to activate two-way audio with the caller. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. monitored line is not in use Reverting call Authenticated... call Encrypted call BLF- See Placing or Receiving Intercom Calls, page 32. Another phone that shares your lines. The recipient ...
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... duration, and call activity. See Understanding Feature Buttons and Menus, page 13. 2 3 4 5 6 7 Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on page 11, and Viewing Multiple Calls, page 24. To activate a ...softkey, press the softkey button . Indicates call state for your primary phone line. Displays audio mode icons, status information, and prompts. Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature tabs are configured. ...
... duration, and call activity. See Understanding Feature Buttons and Menus, page 13. 2 3 4 5 6 7 Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on page 11, and Viewing Multiple Calls, page 24. To activate a ...softkey, press the softkey button . Indicates call state for your primary phone line. Displays audio mode icons, status information, and prompts. Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature tabs are configured. ...
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...display. If you need. Main menu topics include: • About Your Cisco Unified IP Phone-Details about a menu item Get help using and accessing Help Learn about a button or Press softkey Learn about your phone and wait a few seconds for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) The tab is visible when the ...a feature button: Messages Services Directories Settings Help Scroll through a list or menu Go back one level in a feature menu Switch among open . Cisco Unified IP Phone 7962G and 7942G Phone Guide for the menu to ...Open or close a feature menu.
...display. If you need. Main menu topics include: • About Your Cisco Unified IP Phone-Details about a menu item Get help using and accessing Help Learn about a button or Press softkey Learn about your phone and wait a few seconds for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) The tab is visible when the ...a feature button: Messages Services Directories Settings Help Scroll through a list or menu Go back one level in a feature menu Switch among open . Cisco Unified IP Phone 7962G and 7942G Phone Guide for the menu to ...Open or close a feature menu.
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... a line button. You can access many features either by using softkeys and line buttons to you or might work differently on your phone. Here are some features but your system administrator controls most of them. Understanding Feature Availability Depending on your... phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference List Do Not ...
... a line button. You can access many features either by using softkeys and line buttons to you or might work differently on your phone. Here are some features but your system administrator controls most of them. Understanding Feature Availability Depending on your... phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference List Do Not ...