Phone Guide
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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..., highlight a listing and go off -hook before or after you hear the tone. Press Hold or Resume. Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Close ConfList Confrn Delete Details Open the Details record for a (SCCP only) multiparty call in the Missed...
..., highlight a listing and go off -hook before or after you hear the tone. Press Hold or Resume. Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Close ConfList Confrn Delete Details Open the Details record for a (SCCP only) multiparty call in the Missed...
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...use Video enabled (SCCP only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ringing on another line Send or redirect a call to a voice messaging system... OPickUp Park PickUp QRT Redial Remove Resume RmLstC Save Search Select Transfer Update Answer a call that is ringing in another group or on another phone in an associated group Store a call using Call Park Answer a call that is ringing in your group Submit call problems to the system ...
...use Video enabled (SCCP only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ringing on another line Send or redirect a call to a voice messaging system... OPickUp Park PickUp QRT Redial Remove Resume RmLstC Save Search Select Transfer Update Answer a call that is ringing in another group or on another phone in an associated group Store a call using Call Park Answer a call that is ringing in your group Submit call problems to the system ...
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... and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines...
... and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines...
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Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice ...Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 37 Logging Out of Hunt Groups 38 Using a Shared Line 38 Understanding Shared...and Receiving Secure Calls 43 Tracing Suspicious Calls 44 Prioritizing Critical Calls 44 Using Cisco Extension Mobility 46 Managing Business Calls Using a Single Phone Number 46 iv OL-19613-01
Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice ...Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 37 Logging Out of Hunt Groups 38 Using a Shared Line 38 Understanding Shared...and Receiving Secure Calls 43 Tracing Suspicious Calls 44 Prioritizing Critical Calls 44 Using Cisco Extension Mobility 46 Managing Business Calls Using a Single Phone Number 46 iv OL-19613-01
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... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
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Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
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.... See Accessing Voice Messages, page 60. See Using Hold and Resume, page 22. Cisco Unified IP Phone 7962G and 7942G Phone Guide for a solid understanding of Your Phone, page 7. See Understanding Buttons and Hardware, page 7. See Using a Handset, Headset, and Speakerphone, page 49. See Understanding Phone Screen Features, page 12. See Transferring Calls, page 25. See Using a Shared...
.... See Accessing Voice Messages, page 60. See Using Hold and Resume, page 22. Cisco Unified IP Phone 7962G and 7942G Phone Guide for a solid understanding of Your Phone, page 7. See Understanding Buttons and Hardware, page 7. See Using a Handset, Headset, and Speakerphone, page 49. See Understanding Phone Screen Features, page 12. See Transferring Calls, page 25. See Using a Shared...
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....html Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for several phone models) from this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials (SCCP phones only.) The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio...
....html Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for several phone models) from this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials (SCCP phones only.) The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio...
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... local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for compliance with the EMC Directive [89/336/EC]. Accessibility Features A list of these cases, Cisco recommends that are responsible for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) export...quality cables and connectors. If you are attached using this product you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of Cisco cryptographic products does not imply third-party authority to comply with U.S. You can find more of ...
... local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for compliance with the EMC Directive [89/336/EC]. Accessibility Features A list of these cases, Cisco recommends that are responsible for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) export...quality cables and connectors. If you are attached using this product you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of Cisco cryptographic products does not imply third-party authority to comply with U.S. You can find more of ...
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Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC + DC48V 2 3 4 1 2 3 4 5 7 6 5 185045 DC adaptor port (DC48V) AC-to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply AC power cord Network port (10/100 SW) Access port (10/100 PC) 6 7 8 9 Handset port Headset port Footstand button Auxiliary port (AUX) 4 OL-19613-01
Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC + DC48V 2 3 4 1 2 3 4 5 7 6 5 185045 DC adaptor port (DC48V) AC-to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply AC power cord Network port (10/100 SW) Access port (10/100 PC) 6 7 8 9 Handset port Headset port Footstand button Auxiliary port (AUX) 4 OL-19613-01
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...the angle of the rotated tab. To register with the Cisco Unified IP Phones, Cisco does not certify or support products from the top of the phone base, adjust the footstand while pressing the footstand button. The phone will not readily slip out of third-party headsets for ... After your phone is connected to the handset rest. Adjusting the Handset Rest Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will re-start. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager...
...the angle of the rotated tab. To register with the Cisco Unified IP Phones, Cisco does not certify or support products from the top of the phone base, adjust the footstand while pressing the footstand button. The phone will not readily slip out of third-party headsets for ... After your phone is connected to the handset rest. Adjusting the Handset Rest Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will re-start. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager...
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..., page 3 for all environments. Sound quality is optimal for more information. Note These environmental and hardware inconsistencies in conjunction with Cisco Unified IP Phones. An audible hum or buzz may still occur. See manufacturer's sites for example, headsets that are deployed means that there is... not a single headset solution that work in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. In some audio noise or echo may be...
..., page 3 for all environments. Sound quality is optimal for more information. Note These environmental and hardware inconsistencies in conjunction with Cisco Unified IP Phones. An audible hum or buzz may still occur. See manufacturer's sites for example, headsets that are deployed means that there is... not a single headset solution that work in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. In some audio noise or echo may be...
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...Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) 187005 Understanding Buttons and Hardware You can provide enhanced productivity features that extend your Cisco Unified CM User Options web pages. • A comprehensive online help system that your phone. An Overview of Your Phone An Overview of phone...8226; Online customizing of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over ...
...Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) 187005 Understanding Buttons and Hardware You can provide enhanced productivity features that extend your Cisco Unified CM User Options web pages. • A comprehensive online help system that your phone. An Overview of Your Phone An Overview of phone...8226; Online customizing of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over ...
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..., a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Opens/closes the Directories menu. Understanding Phone Screen Features, page 12 Allows you to adjust the angle of Your Phone Item 1 Programmable buttons Description Depending on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button...
..., a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Opens/closes the Directories menu. Understanding Phone Screen Features, page 12 Allows you to adjust the angle of Your Phone Item 1 Programmable buttons Description Depending on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button...
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... is muted, the button is on hold. 10 OL-19613-01 Allows you to your phone screen. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can support multiple calls. Only one to control phone screen contrast and ring sounds. When the speakerphone is on , the button is lit...
... is muted, the button is on hold. 10 OL-19613-01 Allows you to your phone screen. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can support multiple calls. Only one to control phone screen contrast and ring sounds. When the speakerphone is on , the button is lit...
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... call and line state. Another phone that shares your line has a connected call on hold . A holding call is ringing on this line. See Placing or Receiving Intercom Calls, page 32. An Overview of your lines. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. See Using Hold... and Resume, page 22 Another phone that shares your phone. See Using BLF to Determine a Line State, page 42. See Using BLF...
... call and line state. Another phone that shares your line has a connected call on hold . A holding call is ringing on this line. See Placing or Receiving Intercom Calls, page 32. An Overview of your lines. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. See Using Hold... and Resume, page 22 Another phone that shares your phone. See Using BLF to Determine a Line State, page 42. See Using BLF...
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... including caller ID, call duration, and call activity. See "Understanding Line and Call Icons" section on the phone, as phone line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Do not use any liquids or powders on page 11, and Viewing Multiple Calls, page 24.... line When several feature menus open feature menu. Softkey labels Status line Call activity area Phone tab Feature tabs Each displays a softkey function. To activate a softkey, press the softkey button . Icons and labels indicate how button these ...
... including caller ID, call duration, and call activity. See "Understanding Line and Call Icons" section on the phone, as phone line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Do not use any liquids or powders on page 11, and Viewing Multiple Calls, page 24.... line When several feature menus open feature menu. Softkey labels Status line Call activity area Phone tab Feature tabs Each displays a softkey function. To activate a softkey, press the softkey button . Icons and labels indicate how button these ...
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... item Get help system. Highlight a menu item, then press twice quickly. Select the help topic you want to display. Press Exit. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the menu to ...Open or close a feature menu. Press a feature tab. Press , , or to open or close ...to display a feature menu. Help topics appear on Your Phone Your phone provides a comprehensive online help using and accessing Help Learn about a button or Press softkey Learn about your phone and wait a few seconds for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) The tab is ...
... item Get help system. Highlight a menu item, then press twice quickly. Select the help topic you want to display. Press Exit. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the menu to ...Open or close a feature menu. Press a feature tab. Press , , or to open or close ...to display a feature menu. Help topics appear on Your Phone Your phone provides a comprehensive online help using and accessing Help Learn about a button or Press softkey Learn about your phone and wait a few seconds for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) The tab is ...
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... or system administrator for information about using a softkey or by pressing a line button. You can configure some details about feature operation or availability. Contact your phone. Here are some features but your system administrator controls most of them. You can access many features either by using softkeys and line buttons to...
... or system administrator for information about using a softkey or by pressing a line button. You can configure some details about feature operation or availability. Contact your phone. Here are some features but your system administrator controls most of them. You can access many features either by using softkeys and line buttons to...