Phone Guide
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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... a shared line and establish a conference CFwdALL Set up the handset. OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a (SCCP only) multiparty call Erase Reset settings to choose a call Press Hold or Resume. Common Phone Tasks View online help on /off -hook. Mute your call logs Press to their respective...
... a shared line and establish a conference CFwdALL Set up the handset. OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a (SCCP only) multiparty call Erase Reset settings to choose a call Press Hold or Resume. Common Phone Tasks View online help on /off -hook. Mute your call logs Press to their respective...
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... item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message...SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to edit (SIP only) Option selected Feature enabled Button Icons...
... item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message...SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to edit (SIP only) Option selected Feature enabled Button Icons...
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... Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines and Calls 10 Understanding Line and Call Icons 11 Understanding Phone Screen Features 12 Cleaning the Phone Screen 12 Understanding Feature Buttons and Menus...17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii
... Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines and Calls 10 Understanding Line and Call Icons 11 Understanding Phone Screen Features 12 Cleaning the Phone Screen 12 Understanding Feature Buttons and Menus...17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii
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Switching an In-Progress Call to Another Phone 22 Viewing Multiple Calls 22 Transferring Calls 23 Sending a Call to a Voice Message System 24 ... 30 Placing or Receiving Intercom Calls 30 Advanced Call Handling 32 Speed Dialing 32 Picking Up a Redirected Call on Your Phone 33 Storing and Retrieving Parked Calls 34 Logging Out of Hunt Groups 35 Using a Shared Line 35 Understanding Shared Lines... 39 Making and Receiving Secure Calls 39 Tracing Suspicious Calls 40 Prioritizing Critical Calls 40 Using Cisco Extension Mobility 42 Managing Business Calls Using a Single Phone Number 42 iv OL-14683-01
Switching an In-Progress Call to Another Phone 22 Viewing Multiple Calls 22 Transferring Calls 23 Sending a Call to a Voice Message System 24 ... 30 Placing or Receiving Intercom Calls 30 Advanced Call Handling 32 Speed Dialing 32 Picking Up a Redirected Call on Your Phone 33 Storing and Retrieving Parked Calls 34 Logging Out of Hunt Groups 35 Using a Shared Line 35 Understanding Shared Lines... 39 Making and Receiving Secure Calls 39 Tracing Suspicious Calls 40 Prioritizing Critical Calls 40 Using Cisco Extension Mobility 42 Managing Business Calls Using a Single Phone Number 42 iv OL-14683-01
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... 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67 Understanding Additional Configuration Options 69 Troubleshooting Your Phone 71 General Troubleshooting 71 Viewing Phone Administration Data 72 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v
... 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67 Understanding Additional Configuration Options 69 Troubleshooting Your Phone 71 General Troubleshooting 71 Viewing Phone Administration Data 72 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v
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.... Mute calls See Using Mute, page 21. View your phone's capabilities, or refer to your own Press on the phone when you need assistance. Listen to the table below for Cisco Unified Communications Manager 6.1 1 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for pointers to ... Then... Explore your phone on your voice messages See Accessing Voice Messages, page...
.... Mute calls See Using Mute, page 21. View your phone's capabilities, or refer to your own Press on the phone when you need assistance. Listen to the table below for Cisco Unified Communications Manager 6.1 1 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for pointers to ... Then... Explore your phone on your voice messages See Accessing Voice Messages, page...
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...Route the external device cables away from this URL: http://www.cisco.com/public/countries_languages.shtml Safety and Performance Information Refer to other devices on your Cisco Unified IP Phone. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and... source of the RF or AF signals. • Use shielded cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as headsets) that you take one or more of the following information ...
...Route the external device cables away from this URL: http://www.cisco.com/public/countries_languages.shtml Safety and Performance Information Refer to other devices on your Cisco Unified IP Phone. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and... source of the RF or AF signals. • Use shielded cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as headsets) that you take one or more of the following information ...
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.../tool/stqrg.html. Accessibility Features A list of accessibility features is subject to import, export, distribute or use . Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with the EMC Directive [89/336/EC]. A summary of Cisco cryptographic products does not imply third-party authority to United States and local country laws governing import, export...
.../tool/stqrg.html. Accessibility Features A list of accessibility features is subject to import, export, distribute or use . Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with the EMC Directive [89/336/EC]. A summary of Cisco cryptographic products does not imply third-party authority to United States and local country laws governing import, export...
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Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14683-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1.
Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14683-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1.
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... that the receiver will not readily slip out of the cradle. Adjusting the Footstand (Optional) To change the angle of the rotated tab. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the...
... that the receiver will not readily slip out of the cradle. Adjusting the Footstand (Optional) To change the angle of the rotated tab. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the...
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... of third-party headsets for Auto-Registered Phones Support). For information about headsets, see: http://www.vxicorp.com/cisco http://www.plantronics.com http://www.jabra.com 6 OL-14683-01 To register with the Cisco Unified IP Phones, Cisco does not certify or support products from ...headset or handset vendors. Although Cisco Systems performs some cases, a hum experienced by a user may still occur. This hum can be inappropriate for the Cisco Unified IP Phone is the potential for all...
... of third-party headsets for Auto-Registered Phones Support). For information about headsets, see: http://www.vxicorp.com/cisco http://www.plantronics.com http://www.jabra.com 6 OL-14683-01 To register with the Cisco Unified IP Phones, Cisco does not certify or support products from ...headset or handset vendors. Although Cisco Systems performs some cases, a hum experienced by a user may still occur. This hum can be inappropriate for the Cisco Unified IP Phone is the potential for all...
Phone Guide
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The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to identify buttons and hardware on your phone. An Overview of Your Phone An Overview of call features and services from your User Options web pages. • A comprehensive online help system that extend your...
The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to identify buttons and hardware on your phone. An Overview of Your Phone An Overview of call features and services from your User Options web pages. • A comprehensive online help system that extend your...
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...10 3 Footstand button Allows you to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons ...example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 6.1 9 Accessing Voice Messages, page 55 5 Directories button Opens/closes the Directories menu. An Overview of the phone Adjusting the Footstand base. (Optional), page 5 4 Messages button Auto...
...10 3 Footstand button Allows you to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons ...example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 6.1 9 Accessing Voice Messages, page 55 5 Directories button Opens/closes the Directories menu. An Overview of the phone Adjusting the Footstand base. (Optional), page 5 4 Messages button Auto...
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...and the ringer volume (on or off. When the Using Mute, page 21 microphone is muted, the button is lit. The Cisco Unified IP Phone 7961G/7961G-GE supports one to your phone screen). Speakerphone, page 45 11 Mute button Toggles the microphone on -hook). Item 7 Settings button 8 Services button Description Opens/closes...descriptions: Lines-Each line corresponds to a directory number or intercom number that others can adjust this number according to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one call or new voice message. You have as many lines you .
...and the ringer volume (on or off. When the Using Mute, page 21 microphone is muted, the button is lit. The Cisco Unified IP Phone 7961G/7961G-GE supports one to your phone screen). Speakerphone, page 45 11 Mute button Toggles the microphone on -hook). Item 7 Settings button 8 Services button Description Opens/closes...descriptions: Lines-Each line corresponds to a directory number or intercom number that others can adjust this number according to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one call or new voice message. You have as many lines you .
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... 30. The intercom line is sending or receiving one of Your Phone Understanding Line and Call Icons Your phone displays icons to Determine a Line State, page 39. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. Icon Line or Call State Description On-hook line No... call An incoming call and line state. Remote-in use Reverting call Authenticated call Encrypted call Another phone that shares your phone. See Using a Shared Line, page 35, for Cisco Unified Communications Manager 6.1 11 Idle line (BLF) See Using BLF to your line has a connected...
... 30. The intercom line is sending or receiving one of Your Phone Understanding Line and Call Icons Your phone displays icons to Determine a Line State, page 39. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. Icon Line or Call State Description On-hook line No... call An incoming call and line state. Remote-in use Reverting call Authenticated call Encrypted call Another phone that shares your phone. See Using a Shared Line, page 35, for Cisco Unified Communications Manager 6.1 11 Idle line (BLF) See Using BLF to your line has a connected...
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...guide. 3 Softkey labels Each displays a softkey function. See Understanding Lines and Calls, page 10, and Viewing Multiple Calls, page 22. 6 Phone tab Indicates call state for your main phone screen might look like with active calls and several feature tabs are configured. Press this tab to return to wipe the... phone screen. Cleaning the Phone Screen Use only a soft, dry cloth to the call activity area, if needed. 7 Feature tabs Each indicates an open feature menu. See ...
...guide. 3 Softkey labels Each displays a softkey function. See Understanding Lines and Calls, page 10, and Viewing Multiple Calls, page 22. 6 Phone tab Indicates call state for your main phone screen might look like with active calls and several feature tabs are configured. Press this tab to return to wipe the... phone screen. Cleaning the Phone Screen Use only a soft, dry cloth to the call activity area, if needed. 7 Feature tabs Each indicates an open feature menu. See ...
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...Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone and wait a few seconds for calling features • Help-Tips on your phone • How do I...?-Procedures for common phone tasks • Calling Features-Descriptions and procedures for...on Your Phone Your phone provides a comprehensive online help topic you need. View the main menu Press on using Help Press twice quickly. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 13 Accessing the Help System on the phone screen. ...
...Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone and wait a few seconds for calling features • Help-Tips on your phone • How do I...?-Procedures for common phone tasks • Calling Features-Descriptions and procedures for...on Your Phone Your phone provides a comprehensive online help topic you need. View the main menu Press on using Help Press twice quickly. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 13 Accessing the Help System on the phone screen. ...
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... information about using a softkey or by pressing a line button. You can configure some details about feature operation or availability. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might work differently on your phone. Contact your system administrator controls most of them.
... information about using a softkey or by pressing a line button. You can configure some details about feature operation or availability. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might work differently on your phone. Contact your system administrator controls most of them.
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... this configuration. Call features can vary depending on your system administrator or you can ask your phone. To learn which features are protocol-specific. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15 This Phone Guide indicates which protocol your phone is using, you can be configured to work with one of Your...
... this configuration. Call features can vary depending on your system administrator or you can ask your phone. To learn which features are protocol-specific. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15 This Phone Guide indicates which protocol your phone is using, you can be configured to work with one of Your...