Phone Guide
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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...yourself to a call on a shared line and establish a conference CFwdALL Set up the handset. OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a (SCCP only) multiparty call Press intercom button, enter a number if necessary, and speak after dialing a number. Common... Phone Tasks View online help on /off Do Not Disturb (DND) EditDial Edit a number in a call log EndCall ...
...yourself to a call on a shared line and establish a conference CFwdALL Set up the handset. OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a (SCCP only) multiparty call Press intercom button, enter a number if necessary, and speak after dialing a number. Common... Phone Tasks View online help on /off Do Not Disturb (DND) EditDial Edit a number in a call log EndCall ...
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... 16 Placing a Call-Additional Options 17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
... 16 Placing a Call-Additional Options 17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
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... 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67 Understanding Additional Configuration Options 69 Troubleshooting Your Phone 71 General Troubleshooting 71 Viewing Phone Administration Data 72 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v
... 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67 Understanding Additional Configuration Options 69 Troubleshooting Your Phone 71 General Troubleshooting 71 Viewing Phone Administration Data 72 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v
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... on hold See Using Hold and Resume, page 20. Put calls on the phone when you want to commonly used sections. Use your phone See Connecting Your Phone, page 4. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a solid understanding of Your Phone, page 7. Connect your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 45. Learn what...
... on hold See Using Hold and Resume, page 20. Put calls on the phone when you want to commonly used sections. Use your phone See Connecting Your Phone, page 4. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a solid understanding of Your Phone, page 7. Connect your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 45. Learn what...
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... can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from the... source of the RF or AF signals. • Use shielded cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. •...
... can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from the... source of the RF or AF signals. • Use shielded cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. •...
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..., export, distribute or use encryption. If you agree to comply with applicable laws and regulations. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with U.S. and local country laws. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Delivery of U.S. Importers, exporters, distributors and users...
..., export, distribute or use encryption. If you agree to comply with applicable laws and regulations. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with U.S. and local country laws. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Delivery of U.S. Importers, exporters, distributors and users...
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Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14683-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1. Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network.
Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14683-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1. Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network.
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... protrudes from the top of the cradle. Return the handset to the handset rest. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the cradle area. Connecting Your Phone Removing the Hookswitch Clip (Required) Before you pick up the handset. 185165 Adjusting the...
... protrudes from the top of the cradle. Return the handset to the handset rest. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the cradle area. Connecting Your Phone Removing the Hookswitch Clip (Required) Before you pick up the handset. 185165 Adjusting the...
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... before deploying a large number of various headsets can be inappropriate for the Cisco Unified IP Phone is the potential for all environments. Registering with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some instances...
... before deploying a large number of various headsets can be inappropriate for the Cisco Unified IP Phone is the potential for all environments. Registering with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some instances...
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The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7 In addition to basic call-handling features...
The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7 In addition to basic call-handling features...
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... Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or ..., including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 6.1 9 Accessing Voice Messages, page 55 5 Directories button Opens/closes the Directories menu. Understanding Lines and Calls, page 10 3...
... Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or ..., including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 6.1 9 Accessing Voice Messages, page 55 5 Directories button Opens/closes the Directories menu. Understanding Lines and Calls, page 10 3...
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... 16 letters, and choose menu items. 15 Softkey buttons Each activates a softkey option (displayed Understanding Lines and on configuration. Changing Phone Settings, page 53 Using the User Options Web Pages, page 56 9 Volume button 10 Speaker button Controls the handset, headset, .... Item 7 Settings button 8 Services button Description Opens/closes the Settings menu. To see ... The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one call or new voice message. other calls are automatically placed on -hook, displays...
... 16 letters, and choose menu items. 15 Softkey buttons Each activates a softkey option (displayed Understanding Lines and on configuration. Changing Phone Settings, page 53 Using the User Options Web Pages, page 56 9 Volume button 10 Speaker button Controls the handset, headset, .... Item 7 Settings button 8 Services button Description Opens/closes the Settings menu. To see ... The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one call or new voice message. other calls are automatically placed on -hook, displays...
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...audio. Connected call You are dialing a number or an outgoing call is not in use Reverting call Authenticated call Encrypted call Another phone that shares your line has a connected call and line state. Call on hold You have put the call activity on hold.... Receiving Intercom Calls, page 30. Off-hook line You are currently connected to your phone. See Using a Shared Line, page 35, for Cisco Unified Communications Manager 6.1 11 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. An Overview of your lines. The recipient pressed the intercom line to ...
...audio. Connected call You are dialing a number or an outgoing call is not in use Reverting call Authenticated call Encrypted call Another phone that shares your line has a connected call and line state. Call on hold You have put the call activity on hold.... Receiving Intercom Calls, page 30. Off-hook line You are currently connected to your phone. See Using a Shared Line, page 35, for Cisco Unified Communications Manager 6.1 11 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. An Overview of your lines. The recipient pressed the intercom line to ...
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... features • Help-Tips on using Help Press twice quickly. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the menu to display. Each feature menu has a corresponding tab. Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone and wait a few seconds for Cisco Unified Communications Manager 6.1 13 Press a feature tab. An Overview...
... features • Help-Tips on using Help Press twice quickly. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the menu to display. Each feature menu has a corresponding tab. Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone and wait a few seconds for Cisco Unified Communications Manager 6.1 13 Press a feature tab. An Overview...
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... indicates which protocol your phone is using, you can ask your phone. Your system administrator determines this configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15 Call features can be configured to work with one of Your Phone Understanding SIP vs. An Overview of two signaling protocols: SIP (Session Initiation Protocol) or...
... indicates which protocol your phone is using, you can ask your phone. Your system administrator determines this configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15 Call features can be configured to work with one of Your Phone Understanding SIP vs. An Overview of two signaling protocols: SIP (Session Initiation Protocol) or...
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... a number. Press New Call. Using Hold and Resume, page 20 3. Choose > Missed Calls, Received Calls, or Placed Calls. see your Cisco Unified IP Phone. Using Call Logs, page 47 2. This is called Auto Dial. Press Hold. Basic Call Handling You can perform basic call using the speakerphone ...Press and enter a number. An Overview of Your Phone, page 7 Place a call -handling tasks using a range of features and services. Using Call Logs...
... a number. Press New Call. Using Hold and Resume, page 20 3. Choose > Missed Calls, Received Calls, or Placed Calls. see your Cisco Unified IP Phone. Using Call Logs, page 47 2. This is called Auto Dial. Press Hold. Basic Call Handling You can perform basic call using the speakerphone ...Press and enter a number. An Overview of Your Phone, page 7 Place a call -handling tasks using a range of features and services. Using Call Logs...
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... 1. Place the call to the Your system busy tone or ring sound. Prioritizing Critical Calls, page 40 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Busy Lamp Field indicators. Basic Call Handling • If you want to Determine a Line State, page 39 Make a priority (precedence) Enter the MLPP access ...
... 1. Place the call to the Your system busy tone or ring sound. Prioritizing Critical Calls, page 40 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Busy Lamp Field indicators. Basic Call Handling • If you want to Determine a Line State, page 39 Make a priority (precedence) Enter the MLPP access ...
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...Single system administrator. Dial a number. Obtain your Cisco Log in . Enter your desktop phone number. If you can answer a call to answer a new call Answer using call from a cellular phone using a billing or tracking code (SCCP phones only) 1. Or, if is ringing Using ...the speakerphone Switch from a connected call to an enterprise IP phone. 5. Mobility, page 42 Make a call waiting Then... Press 1 to make a call by lifting the handset, or you want to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on a different line,...
...Single system administrator. Dial a number. Obtain your Cisco Log in . Enter your desktop phone number. If you can answer a call to answer a new call Answer using call from a cellular phone using a billing or tracking code (SCCP phones only) 1. Or, if is ringing Using ...the speakerphone Switch from a connected call to an enterprise IP phone. 5. Mobility, page 42 Make a call waiting Then... Press 1 to make a call by lifting the handset, or you want to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on a different line,...
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...voice message Press iDivert. call ringing elsewhere Picking Up a Redirected Call on your system administrator for Cisco Unified Communications Manager 6.1 19 Ask your desktop phone, the remote destinations stop ringing, are disconnected, and a missed call on your cellular Set up.... system Sending a Call to answer a Use Call Pickup. Storing and Retrieving Parked Calls, page 34 Use your phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for more information, see... Prioritizing Critical Calls, page 40 Answer a call message is shown on a call hear ...
...voice message Press iDivert. call ringing elsewhere Picking Up a Redirected Call on your system administrator for Cisco Unified Communications Manager 6.1 19 Ask your desktop phone, the remote destinations stop ringing, are disconnected, and a missed call on your cellular Set up.... system Sending a Call to answer a Use Call Pickup. Storing and Retrieving Parked Calls, page 34 Use your phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for more information, see... Prioritizing Critical Calls, page 40 Answer a call message is shown on a call hear ...