Phone Guide
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... Directory Dialing 37 Using Corporate Directory on Your Phone 37 Using Personal Directory on Your Phone 38 Accessing Voice Messages 40 Customizing Your Phone on the Web 41 Accessing Your User Options Web Pages 41 Configuring Features and Services on the Web...47 Using Cisco WebDialer 49 Understanding Additional Configuration Options 51 Troubleshooting Your Phone 53 General Troubleshooting 53 Viewing Phone Administration Data 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55 Index 57 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified ...
... Directory Dialing 37 Using Corporate Directory on Your Phone 37 Using Personal Directory on Your Phone 38 Accessing Voice Messages 40 Customizing Your Phone on the Web 41 Accessing Your User Options Web Pages 41 Configuring Features and Services on the Web...47 Using Cisco WebDialer 49 Understanding Additional Configuration Options 51 Troubleshooting Your Phone 53 General Troubleshooting 53 Viewing Phone Administration Data 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55 Index 57 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified ...
Phone Guide
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... Calls" section on page 32. Use your phone after it completely for a solid understanding of Your Phone" section on page 34. Use your phone as a speakerphone See the "Using a Handset, Headset, and Speakerphone" section on page 18. Change the ring volume or tone See the "Using Phone Settings" section on page 7. Cisco Unified IP Phone 7960G and 7940G Phone Guide for pointers...
... Calls" section on page 32. Use your phone after it completely for a solid understanding of Your Phone" section on page 34. Use your phone as a speakerphone See the "Using a Handset, Headset, and Speakerphone" section on page 18. Change the ring volume or tone See the "Using Phone Settings" section on page 7. Cisco Unified IP Phone 7960G and 7940G Phone Guide for pointers...
Phone Guide
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... to replace an existing phone. Cisco Unified IP Phone 7960G and 7940G Phone Guide for example, headsets that the receiver will re-start. Registering with TAPS After your phone is connected to the network, your system administrator might need to enter your phone using TAPS (Tool for more information. Depending on page 2 for Auto-Registered Phones Support). You might...
... to replace an existing phone. Cisco Unified IP Phone 7960G and 7940G Phone Guide for example, headsets that the receiver will re-start. Registering with TAPS After your phone is connected to the network, your system administrator might need to enter your phone using TAPS (Tool for more information. Depending on page 2 for Auto-Registered Phones Support). You might...
Phone Guide
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... provide enhanced productivity features that extend your phone. Cisco Unified IP Phone 7960G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68561 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7 An Overview of Your Phone An Overview of phone features and services from your User Options web pages. • An online help system that...
... provide enhanced productivity features that extend your phone. Cisco Unified IP Phone 7960G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68561 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7 An Overview of Your Phone An Overview of phone features and services from your User Options web pages. • An online help system that...
Phone Guide
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... or new voice Accessing Voice Messages, message. Adjusting the Footstand, page 4 8 OL-15496-01 Understanding Phone Screen Features, page 10 3 Model type Indicates your Cisco Unified IP Phone model. Calls, page 12 4 Programmable buttons Depending on configuration, Understanding Phone Screen programmable buttons provide access to: Features, page 10 • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons...
... or new voice Accessing Voice Messages, message. Adjusting the Footstand, page 4 8 OL-15496-01 Understanding Phone Screen Features, page 10 3 Model type Indicates your Cisco Unified IP Phone model. Calls, page 12 4 Programmable buttons Depending on configuration, Understanding Phone Screen programmable buttons provide access to: Features, page 10 • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons...
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Features, page 10 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 9 Understanding the Help System on Your Phone, page 11 Using Phone Settings, page 34 9 Speaker button Toggles the speakerphone on or off . Speakerphone, page 32 10 Mute button Toggles the Mute feature on your voice message service (varies by service). 15 Navigation button Allows...
Features, page 10 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 9 Understanding the Help System on Your Phone, page 11 Using Phone Settings, page 34 9 Speaker button Toggles the speakerphone on or off . Speakerphone, page 32 10 Mute button Toggles the Mute feature on your voice message service (varies by service). 15 Navigation button Allows...
Phone Guide
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...soft, dry cloth can serve as phone line buttons, speed dial buttons, button phone service buttons or phone feature buttons. See the "Understanding Lines vs. Do not use any liquids or powders on page 17. Cleaning the Phone Screen Gently wipe the phone screen with an active call state ...for your primary phone line. Understanding Phone Screen Features This is what your main phone screen might look like with a soft, dry cloth. ...
...soft, dry cloth can serve as phone line buttons, speed dial buttons, button phone service buttons or phone feature buttons. See the "Understanding Lines vs. Do not use any liquids or powders on page 17. Cleaning the Phone Screen Gently wipe the phone screen with an active call state ...for your primary phone line. Understanding Phone Screen Features This is what your main phone screen might look like with a soft, dry cloth. ...
Phone Guide
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... "Using Hold and Resume" section on hold You have put this call on page 16. Authenticated See the "Making and Receiving Secure Calls" section on page 29. Understanding Line and Call Icons Your phone displays icons to help you determine the line and call You are connected to...administrator can support multiple calls. Understanding Lines vs. See the "Using a Shared Line" section on page 31. The Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to you . Calls To avoid confusion about feature operation or availability. 12 OL-15496...
... "Using Hold and Resume" section on hold You have put this call on page 16. Authenticated See the "Making and Receiving Secure Calls" section on page 29. Understanding Line and Call Icons Your phone displays icons to help you determine the line and call You are connected to...administrator can support multiple calls. Understanding Lines vs. See the "Using a Shared Line" section on page 31. The Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to you . Calls To avoid confusion about feature operation or availability. 12 OL-15496...
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...Calls, or Placed Calls. Select the listing or scroll to place a call using a range of Your Phone, page 7 Place a call on your system administrator for more information, see your Cisco Unified IP Phone. Placing a Call-Basic Options Here are some easy ways to it and go off-hook. Headset,... and Speakerphone, page 32 Redial a number Press Redial to ... Feature availability can perform basic call-...
...Calls, or Placed Calls. Select the listing or scroll to place a call using a range of Your Phone, page 7 Place a call on your system administrator for more information, see your Cisco Unified IP Phone. Placing a Call-Basic Options Here are some easy ways to it and go off-hook. Headset,... and Speakerphone, page 32 Redial a number Press Redial to ... Feature availability can perform basic call-...
Phone Guide
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...Abbreviated Dial feature. • Use the Fast Dial feature. page 30 Dial from a corporate directory on page 16 line) hold. 2. Then... Select the listing or scroll to log in. Your system administrator 3. See your phone 1. Place a call while another call again. Press CallBack ... from a Personal Address 1. Choose > Corporate Directory (name can place calls using a different call enter a phone number. Your phone alerts you want to that might be available on Your Phone, page 38 2. Using BLF to the busy tone or ring sound. 2. Using Personal Directory on your...
...Abbreviated Dial feature. • Use the Fast Dial feature. page 30 Dial from a corporate directory on page 16 line) hold. 2. Then... Select the listing or scroll to log in. Your system administrator 3. See your phone 1. Place a call while another call again. Press CallBack ... from a Personal Address 1. Choose > Corporate Directory (name can place calls using a different call enter a phone number. Your phone alerts you want to that might be available on Your Phone, page 38 2. Using BLF to the busy tone or ring sound. 2. Using Personal Directory on your...
Phone Guide
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... code (FAC). Then... Answer with the speakerphone Press , Answer, or . Answer using your Extension Mobility profile Then... 1. Using Hold and Resume, page 16 Auto-connect calls Use AutoAnswer. page 30 Cisco Unified IP Phone 7960G and 7940G Phone Guide for the page 16 appropriate line. If you can use other options if they are available on another...
... code (FAC). Then... Answer with the speakerphone Press , Answer, or . Answer using your Extension Mobility profile Then... 1. Using Hold and Resume, page 16 Auto-connect calls Use AutoAnswer. page 30 Cisco Unified IP Phone 7960G and 7940G Phone Guide for the page 16 appropriate line. If you can use other options if they are available on another...
Phone Guide
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... the "Accessing Your User Options Web Pages" section on Press CFwdALL or Forward All. your primary line Verify that Call Forward All is phone line specific. Instead, you would dial it from your phone. Cisco Unified IP Phone 7960G and 7940G Phone Guide for : enabled on your phone or from your phone to another IP phone, although your system administrator might...
... the "Accessing Your User Options Web Pages" section on Press CFwdALL or Forward All. your primary line Verify that Call Forward All is phone line specific. Instead, you would dial it from your phone. Cisco Unified IP Phone 7960G and 7940G Phone Guide for : enabled on your phone or from your phone to another IP phone, although your system administrator might...
Phone Guide
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... Meet-Me Conference Calls You can create a standard conference in a call . See the "Starting and Joining a Standard Conference" section on page 23 for additional instructions. Making Conference Calls Your Cisco Unified IP Phone allows you to reach you enter would exceed the maximum number of conference calls: Standard and Meet-Me. With override enabled...
... Meet-Me Conference Calls You can create a standard conference in a call . See the "Starting and Joining a Standard Conference" section on page 23 for additional instructions. Making Conference Calls Your Cisco Unified IP Phone allows you to reach you enter would exceed the maximum number of conference calls: Standard and Meet-Me. With override enabled...
Phone Guide
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.... 3. Participants are listed in the order in a conference Answer the phone when it rings. Enter the participant's phone number. Make sure that you initiated the conference call is automatically selected...more softkey to press the more calls on a single call displays this process for Cisco Unified Communications Manager 7.0 (SCCP) 21 While viewing the conference list, locate the... add to the name. the conference You can add or remove participants. Cisco Unified IP Phone 7960G and 7940G Phone Guide for each call on a shared line and press cBarge. (You may...
.... 3. Participants are listed in the order in a conference Answer the phone when it rings. Enter the participant's phone number. Make sure that you initiated the conference call is automatically selected...more softkey to press the more calls on a single call displays this process for Cisco Unified Communications Manager 7.0 (SCCP) 21 While viewing the conference list, locate the... add to the name. the conference You can add or remove participants. Cisco Unified IP Phone 7960G and 7940G Phone Guide for each call on a shared line and press cBarge. (You may...
Phone Guide
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...Dial service on configuration, your User Options web pages. Note If your phone. See "Using Personal Directory on the Web" section on page 42. • Alternately, your system administrator can configure speed-dial features for your phone depending on page 41. • To set up Fast Dials,... you to enter an index number, press a button, or select a phone screen item to the Personal Directory feature. Set up Abbreviated Dialing codes....
...Dial service on configuration, your User Options web pages. Note If your phone. See "Using Personal Directory on the Web" section on page 42. • Alternately, your system administrator can configure speed-dial features for your phone depending on page 41. • To set up Fast Dials,... you to enter an index number, press a button, or select a phone screen item to the Personal Directory feature. Set up Abbreviated Dialing codes....
Phone Guide
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... about calls that shares your line has a connected call information is visible in -use icon appears. Privacy If you do not want one phone number • Share call-handling tasks with co-workers • Handle calls on behalf of calls that share a line each display information... cBarge. Doing so also prevents co-workers from Viewing or Barging a Shared-Line Call" section on page 27. Sharing Call Information and Barging Phones that a shared line supports can vary by phone. 26 OL-15496-01 Using a Shared Line Your system administrator might include caller ID and call duration...
... about calls that shares your line has a connected call information is visible in -use icon appears. Privacy If you do not want one phone number • Share call-handling tasks with co-workers • Handle calls on behalf of calls that share a line each display information... cBarge. Doing so also prevents co-workers from Viewing or Barging a Shared-Line Call" section on page 27. Sharing Call Information and Barging Phones that a shared line supports can vary by phone. 26 OL-15496-01 Using a Shared Line Your system administrator might include caller ID and call duration...
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...Barge if the call is configured, you want to a call information and barge softkeys will be disconnected from a call continues. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the remote-in -use icon . Then... Add new conference participants to display cBarge.) Other parties hear a tone and...audio interruption, and call information changes on the other phones that you hang up . in -use Add yourself to add new participants. If you to a call on a shared line using the shared line has Privacy enabled, call on page 20. See the "Making Conference Calls" section ...
...Barge if the call is configured, you want to a call information and barge softkeys will be disconnected from a call continues. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the remote-in -use icon . Then... Add new conference participants to display cBarge.) Other parties hear a tone and...audio interruption, and call information changes on the other phones that you hang up . in -use Add yourself to add new participants. If you to a call on a shared line using the shared line has Privacy enabled, call on page 20. See the "Making Conference Calls" section ...
Phone Guide
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.... You can use . See the state of EM; If you want to temporarily configure a Cisco Unified IP Phone as your own. When prompted to the phone from your User Options web pages take effect immediately if you are not maintained in . • Changes that you make to log... system administrators establishes this time limit. \ • Changes that you make to your EM profile from your system administrator). 3. Cisco Unified IP Phone 7960G and 7940G Phone Guide for this line, regardless of these indicators next to EM on configuration, you can place a call to ... Choose > ...
.... You can use . See the state of EM; If you want to temporarily configure a Cisco Unified IP Phone as your own. When prompted to the phone from your User Options web pages take effect immediately if you are not maintained in . • Changes that you make to log... system administrators establishes this time limit. \ • Changes that you make to your EM profile from your system administrator). 3. Cisco Unified IP Phone 7960G and 7940G Phone Guide for this line, regardless of these indicators next to EM on configuration, you can place a call to ... Choose > ...
Phone Guide
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.... . Using a Handset, Headset, and Speakerphone You can use a headset in conjunction with all of the controls on your phone with a Headset or Speakerphone, page 33. 32 OL-15496-01 Press during Adjust the volume level for wired headsets.For information about purchasing headsets, see Using AutoAnswer... to ... or six-wire headset jacks for a call or after invoking a dial tone. The phone is in its cradle and other audio devices are not in use AutoAnswer, see Headset Support, page 5. Using a Handset If you want to ... Lift the handset. Switch to preserve the volume level...
.... . Using a Handset, Headset, and Speakerphone You can use a headset in conjunction with all of the controls on your phone with a Headset or Speakerphone, page 33. 32 OL-15496-01 Press during Adjust the volume level for wired headsets.For information about purchasing headsets, see Using AutoAnswer... to ... or six-wire headset jacks for a call or after invoking a dial tone. The phone is in its cradle and other audio devices are not in use AutoAnswer, see Headset Support, page 5. Using a Handset If you want to ... Lift the handset. Switch to preserve the volume level...
Phone Guide
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...while the handset is in to your User Options web pages. (See the "Accessing Your User Options Web Pages" section on page 41.) 2. Change the ring pattern per line 1. Log in the cradle and the headset the phone ringer and speakerphone buttons are off. The new ringer...section on page 47.) Note Typically, the default system policy is saved automatically. Choose a phone line or the default ring setting. 3. Change the way that the voice message light on your call and a new voice mail message. Using Phone Settings You can personalize your Cisco Unified IP Phone by displaying...
...while the handset is in to your User Options web pages. (See the "Accessing Your User Options Web Pages" section on page 41.) 2. Change the ring pattern per line 1. Log in the cradle and the headset the phone ringer and speakerphone buttons are off. The new ringer...section on page 47.) Note Typically, the default system policy is saved automatically. Choose a phone line or the default ring setting. 3. Change the way that the voice message light on your call and a new voice mail message. Using Phone Settings You can personalize your Cisco Unified IP Phone by displaying...