Administration Guide
Page 7
...-01 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 8-12 Resetting or Restoring the Cisco Unified IP Phone 8-13 Performing a Basic Reset 8-13 Performing a Factory Reset 8-14 Using the Quality Report Tool 8-15 Monitoring the Voice Quality of Calls 8-15 Where to Go for More Troubleshooting Information 8-17 Cleaning the Cisco Unified IP Phone 8-17 Providing Information to Users...
...-01 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 8-12 Resetting or Restoring the Cisco Unified IP Phone 8-13 Performing a Basic Reset 8-13 Performing a Factory Reset 8-14 Using the Quality Report Tool 8-15 Monitoring the Voice Quality of Calls 8-15 Where to Go for More Troubleshooting Information 8-17 Cleaning the Cisco Unified IP Phone 8-17 Providing Information to Users...
Administration Guide
Page 116
... DNS or other connectivity errors: Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Reset the phone to factory defaults. Next, reconnect the power supply and then reconnect the Ethernet cable. Disable DHCP. Assign a TFTP server. For information about determining a MAC address, see the "Determining the MAC Address for other functioning Cisco Unified IP Phones. Caution Always unplug the...
... DNS or other connectivity errors: Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Reset the phone to factory defaults. Next, reconnect the power supply and then reconnect the Ethernet cable. Disable DHCP. Assign a TFTP server. For information about determining a MAC address, see the "Determining the MAC Address for other functioning Cisco Unified IP Phones. Caution Always unplug the...
Administration Guide
Page 122
... the factory reset process. 8-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for the phone when the phone resets, press 1. The Headset, Mute, and Speaker buttons flash in a DHCP-enabled network, it will not reset. Release # after 60 seconds and the phone will reset. The phone will not reset. Press 123456789*0# within 60 seconds after it resets. To reset network configuration settings when the phone resets...
... the factory reset process. 8-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for the phone when the phone resets, press 1. The Headset, Mute, and Speaker buttons flash in a DHCP-enabled network, it will not reset. Release # after 60 seconds and the phone will reset. The phone will not reset. Press 123456789*0# within 60 seconds after it resets. To reset network configuration settings when the phone resets...
Administration Guide
Page 156
...2-4 F factory reset 8-14 fast dial B-2 features configuring on phone, overview 1-7 configuring with Cisco Unified Communications Manager, overview 1-6 informing users about, overview 1-7 figure Cisco Unified IP Phone 7940G 1-2 Cisco Unified IP Phone 7960G 1-2 Cisco Unified IP Phone 7960G/7940G cable connections 3-6 Cisco Unified IP Phone wall mount... 3-2 preparing 2-7 procedure 3-5 interference, mobile phone 1-1 Internet Protocol (IP) 1-4 IP address, troubleshooting 8-4 IN-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01
...2-4 F factory reset 8-14 fast dial B-2 features configuring on phone, overview 1-7 configuring with Cisco Unified Communications Manager, overview 1-6 informing users about, overview 1-7 figure Cisco Unified IP Phone 7940G 1-2 Cisco Unified IP Phone 7960G 1-2 Cisco Unified IP Phone 7960G/7940G cable connections 3-6 Cisco Unified IP Phone wall mount... 3-2 preparing 2-7 procedure 3-5 interference, mobile phone 1-1 Internet Protocol (IP) 1-4 IP address, troubleshooting 8-4 IN-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01