Administration Guide
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...-01 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 8-12 Resetting or Restoring the Cisco Unified IP Phone 8-13 Performing a Basic Reset 8-13 Performing a Factory Reset 8-14 Using the Quality Report Tool 8-15 Monitoring the Voice Quality of Calls 8-15 Where to Go for More Troubleshooting Information 8-17 Cleaning the Cisco Unified IP Phone 8-17 Providing Information to Users...
...-01 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 8-12 Resetting or Restoring the Cisco Unified IP Phone 8-13 Performing a Basic Reset 8-13 Performing a Factory Reset 8-14 Using the Quality Report Tool 8-15 Monitoring the Voice Quality of Calls 8-15 Where to Go for More Troubleshooting Information 8-17 Cleaning the Cisco Unified IP Phone 8-17 Providing Information to Users...
Administration Guide
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... Security Information on the Cisco Unified IP Phone Model Information Screen The Model Information screen displays this information: • Model Number-Model number of the phone. • MAC Address-MAC address of the phone. • APP Load ID-Identifies the JAR file running on the phone. • Boot Load ID-Identifies the factory-installed load running on...
... Security Information on the Cisco Unified IP Phone Model Information Screen The Model Information screen displays this information: • Model Number-Model number of the phone. • MAC Address-MAC address of the phone. • APP Load ID-Identifies the JAR file running on the phone. • Boot Load ID-Identifies the factory-installed load running on...
Administration Guide
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..., Status, Statistics, and Security Information on the Cisco Unified IP Phone Table 6-2 Network Statistics Message Components (continued) Message Component Bcast One of the following values: Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP...
..., Status, Statistics, and Security Information on the Cisco Unified IP Phone Table 6-2 Network Statistics Message Components (continued) Message Component Bcast One of the following values: Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP...
Administration Guide
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... is connected to the Ethernet network and it to this network port to systematically eliminate these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, perform a factory reset of power, and so on page 8-14). If after attempting these other potential problems: 1. If the...
... is connected to the Ethernet network and it to this network port to systematically eliminate these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, perform a factory reset of power, and so on page 8-14). If after attempting these other potential problems: 1. If the...
Administration Guide
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... "Network Configuration Menu" section on page 4-4 for other connectivity errors: Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Reset the phone to factory defaults. See the "Network Configuration Menu" section on page 4-4 for other functioning Cisco Unified IP Phones. Use the same TFTP server used for instructions. Disable DHCP. See the "Network Configuration Menu" section on page...
... "Network Configuration Menu" section on page 4-4 for other connectivity errors: Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Reset the phone to factory defaults. See the "Network Configuration Menu" section on page 4-4 for other functioning Cisco Unified IP Phones. Use the same TFTP server used for instructions. Disable DHCP. See the "Network Configuration Menu" section on page...
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... have made but that is appropriate for your situation. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 8-13 • Performing a Factory Reset, page 8-14 Performing a Basic Reset Performing a basic reset of these settings to reset or restore various configuration and security settings. Then choose Settings > more...
... have made but that is appropriate for your situation. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 8-13 • Performing a Factory Reset, page 8-14 Performing a Basic Reset Performing a basic reset of these settings to reset or restore various configuration and security settings. Then choose Settings > more...
Administration Guide
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... and will continue with its power up cycle. Otherwise, the phone goes through the factory reset process. 8-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for the phone when the phone resets, press 1. In this prompt within the sequence (for the reset. Release # after it back in sequence. The phone will not reset. If you enter this key sequence correctly, the...
... and will continue with its power up cycle. Otherwise, the phone goes through the factory reset process. 8-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for the phone when the phone resets, press 1. In this prompt within the sequence (for the reset. Release # after it back in sequence. The phone will not reset. If you enter this key sequence correctly, the...
Administration Guide
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... 8-3 Ethernet web page 7-2, 7-7 Expansion Module Stats screen 6-2, 6-9 extension mobility 5-5, B-2 external power 2-4 F factory reset 8-14 fast dial B-2 features configuring on phone, overview 1-7 configuring with Cisco Unified Communications Manager, overview 1-6 informing users about, overview 1-7 figure Cisco Unified IP Phone 7940G 1-2 Cisco Unified IP Phone 7960G 1-2 Cisco Unified IP Phone 7960G/7940G cable connections 3-6 Cisco Unified IP Phone wall mount 3-9 file authentication 1-9 Firmware Versions screen 6-2, 6-8 footstand adjustment knob 1-3 using...
... 8-3 Ethernet web page 7-2, 7-7 Expansion Module Stats screen 6-2, 6-9 extension mobility 5-5, B-2 external power 2-4 F factory reset 8-14 fast dial B-2 features configuring on phone, overview 1-7 configuring with Cisco Unified Communications Manager, overview 1-6 informing users about, overview 1-7 figure Cisco Unified IP Phone 7940G 1-2 Cisco Unified IP Phone 7960G 1-2 Cisco Unified IP Phone 7960G/7940G cable connections 3-6 Cisco Unified IP Phone wall mount 3-9 file authentication 1-9 Firmware Versions screen 6-2, 6-8 footstand adjustment knob 1-3 using...
Administration Guide
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... option 4-7 Q QRT B-2 QRT softkey 5-7, 8-15 quality reporting tool B-2 Quality Reporting Tool (QRT) 5-7, 8-15 R Real-Time Transport Protocol See RTP redial 5-7, B-2 resetting basic 8-13 Cisco Unified IP phone 8-13 continuously 8-6 intentionally 8-8 methods 8-13 to factory values 8-14 Restore softkey 8-13 resume B-2 ring activity 5-7 ringer, indicator for 1-2 RTP 1-4 S SCCP, description 1-5 SDK compliance B-3 secure SRST reference 1-9 security CAPF...
... option 4-7 Q QRT B-2 QRT softkey 5-7, 8-15 quality reporting tool B-2 Quality Reporting Tool (QRT) 5-7, 8-15 R Real-Time Transport Protocol See RTP redial 5-7, B-2 resetting basic 8-13 Cisco Unified IP phone 8-13 continuously 8-6 intentionally 8-8 methods 8-13 to factory values 8-14 Restore softkey 8-13 resume B-2 ring activity 5-7 ringer, indicator for 1-2 RTP 1-4 S SCCP, description 1-5 SDK compliance B-3 secure SRST reference 1-9 security CAPF...