Administration Guide
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... 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-9 Resetting or Restoring the Cisco Unified IP Phone 9-12 Performing a Basic Reset 9-12 Performing a Factory Reset 9-12 Monitoring the Voice Quality of Calls 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP...
... 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-9 Resetting or Restoring the Cisco Unified IP Phone 9-12 Performing a Basic Reset 9-12 Performing a Factory Reset 9-12 Monitoring the Voice Quality of Calls 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP...
Administration Guide
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... perform a factory reset on page 4-9 for encryption, the barge initiator can enable the PC port and connect a PC to it , the switch will deny network access to it . If you do not disable this setting based on page 4-9 for encryption, the barge initiator can add IP phones to the system. 1-22 Cisco Unified IP Phone 6921, 6941, 6945, and...
... perform a factory reset on page 4-9 for encryption, the barge initiator can enable the PC port and connect a PC to it , the switch will deny network access to it . If you do not disable this setting based on page 4-9 for encryption, the barge initiator can add IP phones to the system. 1-22 Cisco Unified IP Phone 6921, 6941, 6945, and...
Administration Guide
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... > Security Configuration > 802.1X Authentication Status. 4-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for assistance in this format: CP--SEP- 1. Press the Edit softkey. 3. See the "Troubleshooting Cisco Unified IP Phone Security" section on the authentication server. Choose Applications > ...you disable 802.1X authentication or perform a factory reset of your 802.1X Authentication. Press the Save softkey. Set the Device Authentication option to use on the phone and on page 9-8 for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-...
... > Security Configuration > 802.1X Authentication Status. 4-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for assistance in this format: CP--SEP- 1. Press the Edit softkey. 3. See the "Troubleshooting Cisco Unified IP Phone Security" section on the authentication server. Choose Applications > ...you disable 802.1X authentication or perform a factory reset of your 802.1X Authentication. Press the Save softkey. Set the Device Authentication option to use on the phone and on page 9-8 for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-...
Administration Guide
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... power supply, switch with a Cisco Unified Communications Manager server. For instructions, see the "Performing a Factory Reset" section on and off -hook. The phone cannot successfully start up properly: • Identifying Error Messages, page 9-3 • Checking Network Connectivity, page 9-3 • Verifying TFTP Server Settings, page 9-3 • Verifying IP Addressing and Routing, page 9-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration...
... power supply, switch with a Cisco Unified Communications Manager server. For instructions, see the "Performing a Factory Reset" section on and off -hook. The phone cannot successfully start up properly: • Identifying Error Messages, page 9-3 • Checking Network Connectivity, page 9-3 • Verifying TFTP Server Settings, page 9-3 • Verifying IP Addressing and Routing, page 9-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration...
Administration Guide
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...see the "802.1X Authentication and Status" section on page 4-9). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for the Cisco Unified IP Phone. Confirm that you have two options: • Temporarily disable ...phone has completed a factory reset while 802.1X was enabled. Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager These errors typically indicate that is enabled on the phone, but Not Authenticating Phone cannot obtain a DHCP-assigned IP...
...see the "802.1X Authentication and Status" section on page 4-9). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for the Cisco Unified IP Phone. Confirm that you have two options: • Temporarily disable ...phone has completed a factory reset while 802.1X was enabled. Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager These errors typically indicate that is enabled on the phone, but Not Authenticating Phone cannot obtain a DHCP-assigned IP...
Administration Guide
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... Directories button and then press **#**. To reset the CTL file, press the Applications Resets the CTL file. To perform a factory reset of these steps: 9-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for your situation. Alternatively, you can reset a phone with any user and network setup changes that you perform a factory reset of a Cisco Unified IP Phone provides a way to recover if the...
... Directories button and then press **#**. To reset the CTL file, press the Applications Resets the CTL file. To perform a factory reset of these steps: 9-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for your situation. Alternatively, you can reset a phone with any user and network setup changes that you perform a factory reset of a Cisco Unified IP Phone provides a way to recover if the...
Administration Guide
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... the MOS LQK version number, these buttons, the phone goes through the factory reset process. You will need to mask frame loss in the voice packet stream. • Concealment Ratio metrics-Show the ratio of sequence, the lights on the line buttons turn green. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Listening Quality...
... the MOS LQK version number, these buttons, the phone goes through the factory reset process. You will need to mask frame loss in the voice packet stream. • Concealment Ratio metrics-Show the ratio of sequence, the lights on the line buttons turn green. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Listening Quality...
Administration Guide
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...R Real-Time Control Protocol See RTCP Real-Time Transport Protocol See RTP redial 5-12, F-4 remote port configuration 5-13 reset, factory 9-12 reset settings on phone 9-12 resetting basic 9-12 Cisco Unified IP phone 9-12 continuously 9-6 intentionally 9-7 methods 9-12 ringer, indicator for 1-2, 1-4, 1-7 ringer volume control F-3 ring setting 5-13... speakerphone, description of 1-8 speakerphone button, description of 1-3, 1-5 speed dialing 5-14, F-4 IN-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
...R Real-Time Control Protocol See RTCP Real-Time Transport Protocol See RTP redial 5-12, F-4 remote port configuration 5-13 reset, factory 9-12 reset settings on phone 9-12 resetting basic 9-12 Cisco Unified IP phone 9-12 continuously 9-6 intentionally 9-7 methods 9-12 ringer, indicator for 1-2, 1-4, 1-7 ringer volume control F-3 ring setting 5-13... speakerphone, description of 1-8 speakerphone button, description of 1-3, 1-5 speed dialing 5-14, F-4 IN-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01