Quick Start Guide
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... record the following information. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to your Canon service and support, call (1-800-385-2155), or visit our Web site at (1-866-251-3752). 4. Toll-Free Live... technical support, free of service charges, MondaySaturday (excluding holidays), during your product's 90 days limited warranty period. www.canonesp.com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to change without notice. In...
... record the following information. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to your Canon service and support, call (1-800-385-2155), or visit our Web site at (1-866-251-3752). 4. Toll-Free Live... technical support, free of service charges, MondaySaturday (excluding holidays), during your product's 90 days limited warranty period. www.canonesp.com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to change without notice. In...
Quick Start Guide
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... Colors Are Incorrect 18 Printing the Nozzle Check Pattern 19 Examining the Nozzle Check Pattern ...........21 Print Head Cleaning 22 Print Head Deep Cleaning 25 Aligning the Print Head 27 Replacing a FINE Cartridge 31 Keeping the Best Printing Results 36 Cleaning Your Printer 37 Troubleshooting ...43 Cannot Install the Printer Driver 44 The USB Connection Does Not Work Properly 45 Print Results Not Satisfactory 46 Printer Does Not Start 50 Paper Does Not Feed Properly 51 Paper Jams...
... Colors Are Incorrect 18 Printing the Nozzle Check Pattern 19 Examining the Nozzle Check Pattern ...........21 Print Head Cleaning 22 Print Head Deep Cleaning 25 Aligning the Print Head 27 Replacing a FINE Cartridge 31 Keeping the Best Printing Results 36 Cleaning Your Printer 37 Troubleshooting ...43 Cannot Install the Printer Driver 44 The USB Connection Does Not Work Properly 45 Print Results Not Satisfactory 46 Printer Does Not Start 50 Paper Does Not Feed Properly 51 Paper Jams...
Quick Start Guide
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... Lamp Flashes Orange" on page 53 z "Message Appears on the Computer Screen" on page 55 If an Error Occurs When the Printer Is Connected to "Troubleshooting" in the message. For details on how to view the on-screen manuals, see "Reading the On-screen Manuals" on the ...version of paper or paper is jammed, a troubleshooting message is out of your computer, refer to a Computer When an error occurs in printing such as the printer is displayed automatically. Troubleshooting 43 The message may encounter when using your operating system. To handle problems...
... Lamp Flashes Orange" on page 53 z "Message Appears on the Computer Screen" on page 55 If an Error Occurs When the Printer Is Connected to "Troubleshooting" in the message. For details on how to view the on-screen manuals, see "Reading the On-screen Manuals" on the ...version of paper or paper is jammed, a troubleshooting message is out of your computer, refer to a Computer When an error occurs in printing such as the printer is displayed automatically. Troubleshooting 43 The message may encounter when using your operating system. To handle problems...
Quick Start Guide
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z Restart your computer before reinstalling. 44 Troubleshooting Note If the installer was forced to be terminated due to an Windows error, the system may be in an unstable condition and you were unable to proceed beyond the Printer Connection screen. If other discs are displayed... the procedure described in your setup sheet to reinstall the printer driver. In Windows XP, click Start then My Computer. Contact a Canon Service representative. If the drivers were not installed correctly, uninstall the printer driver, restart your setup sheet for proper installation. Refer to...
z Restart your computer before reinstalling. 44 Troubleshooting Note If the installer was forced to be terminated due to an Windows error, the system may be in an unstable condition and you were unable to proceed beyond the Printer Connection screen. If other discs are displayed... the procedure described in your setup sheet to reinstall the printer driver. In Windows XP, click Start then My Computer. Contact a Canon Service representative. If the drivers were not installed correctly, uninstall the printer driver, restart your setup sheet for proper installation. Refer to...
Quick Start Guide
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Reinstall the USB driver using the latest version of the driver. The Printer Is Not Recognized Properly Cause USB hub is used . The USB Connection Does Not Work Properly The Printer Is Not Recognized Properly Cause USB hub is used . Action Connect the printer directly to the computer's USB port without going through the hub. Troubleshooting 45 The computer does not recognize the printer properly. USB driver is not installed correctly. Action Connect the printer directly to the computer's USB port without going through the hub.
Reinstall the USB driver using the latest version of the driver. The Printer Is Not Recognized Properly Cause USB hub is used . The USB Connection Does Not Work Properly The Printer Is Not Recognized Properly Cause USB hub is used . Action Connect the printer directly to the computer's USB port without going through the hub. Troubleshooting 45 The computer does not recognize the printer properly. USB driver is not installed correctly. Action Connect the printer directly to the computer's USB port without going through the hub.
Quick Start Guide
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... uneven coloring may be other causes. z Check 3: If the problem is not satisfactory such as white streaks, misaligned lines, and uneven colors, confirm .../Paper Is Smudged" on page 48 z "Colors Are Uneven or Streaked" on page 49 46 Troubleshooting Print Results Not Satisfactory If the print result is... not resolved, there may reduce the quality of printout color. If you ...the loaded paper. Also, if you notice blurs or uneven colors, increase the print quality setting and try printing again. Select...
... uneven coloring may be other causes. z Check 3: If the problem is not satisfactory such as white streaks, misaligned lines, and uneven colors, confirm .../Paper Is Smudged" on page 48 z "Colors Are Uneven or Streaked" on page 49 46 Troubleshooting Print Results Not Satisfactory If the print result is... not resolved, there may reduce the quality of printout color. If you ...the loaded paper. Also, if you notice blurs or uneven colors, increase the print quality setting and try printing again. Select...
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... did not align the Print Head after installation, straight lines may be printed misaligned. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 18 and perform any necessary maintenance operations. FINE Cartridge is removed. The print result may be improved ...by reinstalling the FINE Cartridge. Print Head nozzles are clogged. (A) See "When Printing Becomes Faint or Colors Are Incorrect" on the printable side. Troubleshooting 47 When using paper with one printable surface, make sure the paper is loaded with the paper for detailed information...
... did not align the Print Head after installation, straight lines may be printed misaligned. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 18 and perform any necessary maintenance operations. FINE Cartridge is removed. The print result may be improved ...by reinstalling the FINE Cartridge. Print Head nozzles are clogged. (A) See "When Printing Becomes Faint or Colors Are Incorrect" on the printable side. Troubleshooting 47 When using paper with one printable surface, make sure the paper is loaded with the paper for detailed information...
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...of paper you are using Photo Paper Pro or other Canon specialty paper. Cleaning the Paper Feed Roller will become ...too high. Inside of the printer from stains, set the lever to "Printing Area" in deep color, we recommend using is dirty...printer is suitable. Printing graphics with ink. Especially if you are using is not too thick or curled. Make sure that the paper you are printing beyond the recommended printing area. Resize your application software. For details, see "Cleaning the Paper Feed Roller (Roller Cleaning)" on -screen manual. 48 Troubleshooting...
...of paper you are using Photo Paper Pro or other Canon specialty paper. Cleaning the Paper Feed Roller will become ...too high. Inside of the printer from stains, set the lever to "Printing Area" in deep color, we recommend using is dirty...printer is suitable. Printing graphics with ink. Especially if you are using is not too thick or curled. Make sure that the paper you are printing beyond the recommended printing area. Resize your application software. For details, see "Cleaning the Paper Feed Roller (Roller Cleaning)" on -screen manual. 48 Troubleshooting...
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... printing curl-corrected paper one sheet at a time. This may resolve the problem. Cause Paper is misaligned. Troubleshooting 49 Print Head is curled. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 27 to avoid staining or scratching the surface. (2)Roll up . For Other Paper If... you are clogged. It may improve the print result. Colors Are Uneven or Streaked Cause Print Head nozzles are using paper with the other side. If this happens, load the paper with either any...
... printing curl-corrected paper one sheet at a time. This may resolve the problem. Cause Paper is misaligned. Troubleshooting 49 Print Head is curled. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 27 to avoid staining or scratching the surface. (2)Roll up . For Other Paper If... you are clogged. It may improve the print result. Colors Are Uneven or Streaked Cause Print Head nozzles are using paper with the other side. If this happens, load the paper with either any...
Quick Start Guide
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...if the Power lamp is processing data and sending them . (1)Open the printer properties dialog box. Printer Does Not Start Cause The printer is not powered on. / The power plug is not ready. (1)Click the printer icon in the Dock to display the list of print jobs in progress.... (2)Select the print job to "Opening the Printer Properties Dialog Box Directly from Control Panel" in "Opening the Printer Properties Dialog Box (Windows)" of the User's Guide on-screen manual. (2)Click the Maintenance tab and then View Printer Status. Wait until printing starts. 50 Troubleshooting
...if the Power lamp is processing data and sending them . (1)Open the printer properties dialog box. Printer Does Not Start Cause The printer is not powered on. / The power plug is not ready. (1)Click the printer icon in the Dock to display the list of print jobs in progress.... (2)Select the print job to "Opening the Printer Properties Dialog Box Directly from Control Panel" in "Opening the Printer Properties Dialog Box (Windows)" of the User's Guide on-screen manual. (2)Click the Maintenance tab and then View Printer Status. Wait until printing starts. 50 Troubleshooting
Quick Start Guide
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...the Paper Thickness Lever to correct paper curl. Make sure that there are placed in the Rear Tray. Envelopes not prepared nor loaded properly. Troubleshooting 51 Paper Does Not Feed Properly Cause Action Printing on inappropriate type of paper you load paper in portrait orientation. on page 49 to the...the edges of the Rear Tray and slide the Paper Guide so that the paper you have prepared the envelopes, load them in the printer in the printer. z Load the paper with the print side facing UP. Align the paper stack against the right side of the sheets before printing...
...the Paper Thickness Lever to correct paper curl. Make sure that there are placed in the Rear Tray. Envelopes not prepared nor loaded properly. Troubleshooting 51 Paper Does Not Feed Properly Cause Action Printing on inappropriate type of paper you load paper in portrait orientation. on page 49 to the...the edges of the Rear Tray and slide the Paper Guide so that the paper you have prepared the envelopes, load them in the printer in the printer. z Load the paper with the print side facing UP. Align the paper stack against the right side of the sheets before printing...
Quick Start Guide
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... jam error continues after removing the paper, contact your Canon Service representative. 52 Troubleshooting z When reloading the paper in step (1), all paper, close the Top Cover, then turn the printer back on . If you cannot pull the paper out, turn the printer off the printer in the printer, see "Loading Printing Paper" on . The paper may...
... jam error continues after removing the paper, contact your Canon Service representative. 52 Troubleshooting z When reloading the paper in step (1), all paper, close the Top Cover, then turn the printer back on . If you cannot pull the paper out, turn the printer off the printer in the printer, see "Loading Printing Paper" on . The paper may...
Quick Start Guide
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...full. The resulting print quality is not satisfactory, if printing is installed in the printer, and then press the RESUME/CANCEL button. Install the appropriate FINE Cartridge. Important Canon recommends that each FINE Cartridge is continued under the ink out condition. If lines are... Make sure that you can continue under the ink out condition. Install the appropriate FINE Cartridge. Troubleshooting 53 Alarm Lamp Flashes Orange Alarm Lamp Flashes Orange When a printer error occurs, the Alarm lamp flashes orange as follows: z The FINE Cartridge may not be ...
...full. The resulting print quality is not satisfactory, if printing is installed in the printer, and then press the RESUME/CANCEL button. Install the appropriate FINE Cartridge. Important Canon recommends that each FINE Cartridge is continued under the ink out condition. If lines are... Make sure that you can continue under the ink out condition. Install the appropriate FINE Cartridge. Troubleshooting 53 Alarm Lamp Flashes Orange Alarm Lamp Flashes Orange When a printer error occurs, the Alarm lamp flashes orange as follows: z The FINE Cartridge may not be ...
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... to use new genuine Canon cartridges in and turn the printer off, and then unplug the printer from the power supply. If you want to obtain optimum qualities. Action Possible causes are misaligned or the resulting output is not resolved, contact your Canon Service representative. 54 Troubleshooting Please be advised that Canon shall not be detected...
... to use new genuine Canon cartridges in and turn the printer off, and then unplug the printer from the power supply. If you want to obtain optimum qualities. Action Possible causes are misaligned or the resulting output is not resolved, contact your Canon Service representative. 54 Troubleshooting Please be advised that Canon shall not be detected...
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... FINE Cartridge Holder is a number) with the USB cable. In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes. If the port setting is preventing the FINE Cartridge Holder from your setup sheet. Make ...is off, turn off the printer. Printer driver is not ready. In Windows 2000, click Control Panel then Printers. (3)Right-click the Canon XXX icon, then select Properties. (4)Click the Ports tab to the printer and the computer. If the ... account with the relay device. Replace the USB cable and try printing again. Troubleshooting 55
... FINE Cartridge Holder is a number) with the USB cable. In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes. If the port setting is preventing the FINE Cartridge Holder from your setup sheet. Make ...is off, turn off the printer. Printer driver is not ready. In Windows 2000, click Control Panel then Printers. (3)Right-click the Canon XXX icon, then select Properties. (4)Click the Ports tab to the printer and the computer. If the ... account with the relay device. Replace the USB cable and try printing again. Troubleshooting 55
Quick Start Guide
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...Add(+) to add the printer. If the Alarm lamp is a problem with the USB cable. If printing starts normally, there is flashing orange, an error may have occurred in "Alarm Lamp Flashes Orange" on page 53. 56 Troubleshooting Action Refer to your printer is lit green. Consult... the reseller of printers and that the Power lamp is installed to "Sixteen Flashes: Ink level cannot be detected. Replace the...
...Add(+) to add the printer. If the Alarm lamp is a problem with the USB cable. If printing starts normally, there is flashing orange, an error may have occurred in "Alarm Lamp Flashes Orange" on page 53. 56 Troubleshooting Action Refer to your printer is lit green. Consult... the reseller of printers and that the Power lamp is installed to "Sixteen Flashes: Ink level cannot be detected. Replace the...
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... the Documentation Provided Printed Documentation Setup Sheet Be sure to read this guide to familiarize yourself with the basic operations, for example, printing from your printer and getting it ready for use. This guide provides detailed instructions for: z printing media z printing from the Setup CD-ROM. After following instructions in your... setup sheet, we recommend you enough information, please refer to the User's Guide that can be installed from your computer z routine maintenance z troubleshooting Additional guides are also available for advanced features.
... the Documentation Provided Printed Documentation Setup Sheet Be sure to read this guide to familiarize yourself with the basic operations, for example, printing from your printer and getting it ready for use. This guide provides detailed instructions for: z printing media z printing from the Setup CD-ROM. After following instructions in your... setup sheet, we recommend you enough information, please refer to the User's Guide that can be installed from your computer z routine maintenance z troubleshooting Additional guides are also available for advanced features.
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...menu screen that appears automatically when your printer. For details, refer to the Introduction to Solution Menu on -screen manuals. Use this application has a menu to provide troubleshooting tips when problems arise. Also, this application to open the printer driver or the status monitor screen ...and confirm or change both the printer settings or status. Solution Menu (Windows Only) This menu screen ...
...menu screen that appears automatically when your printer. For details, refer to the Introduction to Solution Menu on -screen manuals. Use this application has a menu to provide troubleshooting tips when problems arise. Also, this application to open the printer driver or the status monitor screen ...and confirm or change both the printer settings or status. Solution Menu (Windows Only) This menu screen ...
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... number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and a complete explanation of customer technical support* options: z Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.canontechsupport.com) z Toll-free live technical support Monday-Saturday... and you . PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY. Canon USA offers a range of the problem. If the problem cannot be corrected over the telephone. After receipt of the problem and, if ...
... number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and a complete explanation of customer technical support* options: z Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.canontechsupport.com) z Toll-free live technical support Monday-Saturday... and you . PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY. Canon USA offers a range of the problem. If the problem cannot be corrected over the telephone. After receipt of the problem and, if ...
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USA Only 62 Cleaning exterior 37 inside 39 protrusions inside the printer 42 roller 37 L Loading Printing Paper envelopes 13 paper 11 recommended paper and requirements 9 small-sized paper 15 M Media cannot use 10 specialty 8 Media Type 9 N... 16 Macintosh 17 Windows 16 R Replacing a FINE Cartridge 31 ink status information 31 Routine Maintenance 18 S Safety Precautions 3 Specialty Media 8 Specifications 60 System Requirements 61 T Troubleshooting 43 66 Turning off the Printer 7 Turning on the Printer 6 LIMITED WARRANTY - Index A Appendix 57 B Before Using the Printer 6 C Canon U.S.A., INC.
USA Only 62 Cleaning exterior 37 inside 39 protrusions inside the printer 42 roller 37 L Loading Printing Paper envelopes 13 paper 11 recommended paper and requirements 9 small-sized paper 15 M Media cannot use 10 specialty 8 Media Type 9 N... 16 Macintosh 17 Windows 16 R Replacing a FINE Cartridge 31 ink status information 31 Routine Maintenance 18 S Safety Precautions 3 Specialty Media 8 Specifications 60 System Requirements 61 T Troubleshooting 43 66 Turning off the Printer 7 Turning on the Printer 6 LIMITED WARRANTY - Index A Appendix 57 B Before Using the Printer 6 C Canon U.S.A., INC.