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Table of Contents Paper Does Not Feed Properly or Paper Jams 140 The POWER Lamp Flashes Orange 143 An Error Message is Displayed on the Screen 146 Problems Unique to Windows 157 Problems Unique to the Macintosh 162 Appendix ...165 For Faster Printing 166 Specifications 169 Index ...181 3
Table of Contents Paper Does Not Feed Properly or Paper Jams 140 The POWER Lamp Flashes Orange 143 An Error Message is Displayed on the Screen 146 Problems Unique to Windows 157 Problems Unique to the Macintosh 162 Appendix ...165 For Faster Printing 166 Specifications 169 Index ...181 3
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...10145; Printing the Nozzle Check Pattern If the print quality is poor ➡ Printhead Cleaning If the problem remains ➡ Printhead Deep Cleaning If printhead deep cleaning does not resolve the problem, the printhead may be worn out. Follow the procedures below to flash four times. ➡ ...Replacing an Ink Tank If printing becomes faint or a specific color is no longer printing, even though there is empty, the...
...10145; Printing the Nozzle Check Pattern If the print quality is poor ➡ Printhead Cleaning If the problem remains ➡ Printhead Deep Cleaning If printhead deep cleaning does not resolve the problem, the printhead may be worn out. Follow the procedures below to flash four times. ➡ ...Replacing an Ink Tank If printing becomes faint or a specific color is no longer printing, even though there is empty, the...
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Troubleshooting Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh 113
Troubleshooting Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh 113
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...be read. Troubleshooting ■ If the Installer for the printer driver does not start automatically when you must specify the CD-ROM drive letter and the installation program ("msetup.exe"). Windows Note ➤ If you are no problems with the CD-ROM, contact the Customer Care Center. ...If there is a problem with the Setup Software & User's Guide CD-ROM. Cannot Install the Printer Driver 115 In Windows, use Windows Explorer to ensure that the CD...
...be read. Troubleshooting ■ If the Installer for the printer driver does not start automatically when you must specify the CD-ROM drive letter and the installation program ("msetup.exe"). Windows Note ➤ If you are no problems with the CD-ROM, contact the Customer Care Center. ...If there is a problem with the Setup Software & User's Guide CD-ROM. Cannot Install the Printer Driver 115 In Windows, use Windows Explorer to ensure that the CD...
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...to "Problems Unique to Windows". ■ Check the amount of the paper loaded in Windows, you may need to increase the amount of free space by deleting any unnecessary files. You may not be able to print due to the computer environment. First, check the Page Size setting in the Printer Properties... dialog box for Windows or the Page Setup dialog box for Macintosh. Note ➤ When using an ECP printer port in the printer. Next, check the Page Size setting in the application. Troubleshooting Cannot Print to End of Job ■ Confirm that the Page Size setting matches ...
...to "Problems Unique to Windows". ■ Check the amount of the paper loaded in Windows, you may need to increase the amount of free space by deleting any unnecessary files. You may not be able to print due to the computer environment. First, check the Page Size setting in the Printer Properties... dialog box for Windows or the Page Setup dialog box for Macintosh. Note ➤ When using an ECP printer port in the printer. Next, check the Page Size setting in the application. Troubleshooting Cannot Print to End of Job ■ Confirm that the Page Size setting matches ...
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Troubleshooting Meaningless Characters or Symbols are Printed ■ If the problem only occurs when printing a specific document, try editing the document, then printing it. Print Quality is Poor or Contains Errors 119 If this does not resolve the problem, there may be a problem with your application program.
Troubleshooting Meaningless Characters or Symbols are Printed ■ If the problem only occurs when printing a specific document, try editing the document, then printing it. Print Quality is Poor or Contains Errors 119 If this does not resolve the problem, there may be a problem with your application program.
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... the printhead several times, the printhead may be worn out. Contact a Customer Care representative. Note ➤ Always ensure that you are Wrong ■ If a specific color does not print, check whether the corresponding ink tank is Poor or Contains Errors 120 Troubleshooting Printing is Blurred.../Colors are printing on one side of the media. You can only print on the correct side of certain media. Print Quality is empty. If the ...
... the printhead several times, the printhead may be worn out. Contact a Customer Care representative. Note ➤ Always ensure that you are Wrong ■ If a specific color does not print, check whether the corresponding ink tank is Poor or Contains Errors 120 Troubleshooting Printing is Blurred.../Colors are printing on one side of the media. You can only print on the correct side of certain media. Print Quality is empty. If the ...
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This problem can be resolved by turning the paper over. ■ Before starting Borderless Printing, check the paper that you are using suitable paper. • The paper ... and print with the correct paper. • The paper must be curled. Troubleshooting Printed Surface is Poor or Contains Errors 128 If you use non-Canon brand paper heavier than 28 lb. If the paper gets scratched when printing on plain paper, also try printing again. ■ When printing on thick...
This problem can be resolved by turning the paper over. ■ Before starting Borderless Printing, check the paper that you are using suitable paper. • The paper ... and print with the correct paper. • The paper must be curled. Troubleshooting Printed Surface is Poor or Contains Errors 128 If you use non-Canon brand paper heavier than 28 lb. If the paper gets scratched when printing on plain paper, also try printing again. ■ When printing on thick...
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For details on printhead alignment, refer to check the ink output. Troubleshooting White Streaks ■ Print the nozzle check pattern to "Straight Lines are Misaligned." Print Quality is Poor or Contains Errors 131 If a specific color does not print in the nozzle check pattern, clean the printhead. ➡ Printing the Nozzle Check Pattern ➡ Printhead Cleaning The problem can also be resolved by aligning the printhead.
For details on printhead alignment, refer to check the ink output. Troubleshooting White Streaks ■ Print the nozzle check pattern to "Straight Lines are Misaligned." Print Quality is Poor or Contains Errors 131 If a specific color does not print in the nozzle check pattern, clean the printhead. ➡ Printing the Nozzle Check Pattern ➡ Printhead Cleaning The problem can also be resolved by aligning the printhead.
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...take longer than usual to the computer. Note ➤ When printing a large amount of data, such as a photograph or illustration, the printer may be a problem with the device. Replace the cable(s) and try printing again. Note ➤ If you are using a switch box or other device, ... turned on. If the POWER lamp is initializing. If the POWER lamp is flashing green, the printer is off, press the POWER button. If printing is securely connected to begin printing. Also there could be a problem with the cable(s). Wait until the POWER lamp stops flashing.
...take longer than usual to the computer. Note ➤ When printing a large amount of data, such as a photograph or illustration, the printer may be a problem with the device. Replace the cable(s) and try printing again. Note ➤ If you are using a switch box or other device, ... turned on. If the POWER lamp is initializing. If the POWER lamp is flashing green, the printer is off, press the POWER button. If printing is securely connected to begin printing. Also there could be a problem with the cable(s). Wait until the POWER lamp stops flashing.
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...; Check that ink is being output normally. ➡ Printhead Cleaning ➡ Printing the Nozzle Check Pattern If the problem is plenty of ink but the printer does not print, then clean the printhead. Troubleshooting Printer Moves But Does Not Print ■ Check the ink tanks. For details on printhead alignment, refer to check... that the protective tape has been removed from the printhead. After cleaning the printhead, print the nozzle check pattern to "Straight Lines are Misaligned." Printer Does Not Start or Stops During Print Jobs 138
...; Check that ink is being output normally. ➡ Printhead Cleaning ➡ Printing the Nozzle Check Pattern If the problem is plenty of ink but the printer does not print, then clean the printhead. Troubleshooting Printer Moves But Does Not Print ■ Check the ink tanks. For details on printhead alignment, refer to check... that the protective tape has been removed from the printhead. After cleaning the printhead, print the nozzle check pattern to "Straight Lines are Misaligned." Printer Does Not Start or Stops During Print Jobs 138
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Turn the printer off and unplug the printer from the power supply. If the problem remains, contact the Customer Care Center. Plug the printer back in and turn the printer back on. The POWER Lamp Flashes Orange 145 Troubleshooting ■ POWER lamp flashes alternate green and orange: An error has occurred that may require you to contact the Customer Care Center.
Turn the printer off and unplug the printer from the power supply. If the problem remains, contact the Customer Care Center. Plug the printer back in and turn the printer back on. The POWER Lamp Flashes Orange 145 Troubleshooting ■ POWER lamp flashes alternate green and orange: An error has occurred that may require you to contact the Customer Care Center.
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... the POWER lamp is flashing green, the printer is now successful, there may be a problem with the device. Replace the cable(s) and try printing again. ■ If spooling is enabled, disable it to send the print data directly to the printer, then try printing again. Note ➤... is Displayed on . If printing is initializing. Wait until the POWER lamp stops flashing. ■ Ensure that the printer is securely connected to the computer. Also, there could be a problem with the cable(s). Troubleshooting Error Writing to LPT1 or USBxxx Windows ■ Ensure that the...
... the POWER lamp is flashing green, the printer is now successful, there may be a problem with the device. Replace the cable(s) and try printing again. ■ If spooling is enabled, disable it to send the print data directly to the printer, then try printing again. Note ➤... is Displayed on . If printing is initializing. Wait until the POWER lamp stops flashing. ■ Ensure that the printer is securely connected to the computer. Also, there could be a problem with the cable(s). Troubleshooting Error Writing to LPT1 or USBxxx Windows ■ Ensure that the...
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...available. In Windows 2000, click the Hardware tab, then click Device Manager.... 3 Double-click Ports (COM/LPT), then double-click Printer Port (LPT1)*. * The printer port name depends on the Screen 148 In Windows XP, Windows 2000 or Windows NT 4.0, click the Advanced tab or Scheduling tab... (in Windows Me/Windows 2000/Windows 98/ Windows 95) Refer to printer. Troubleshooting 2 On the Details tab, click Spool Settings, then select Print directly to the Windows NT 4.0 manual for any indication of a problem with the port, and whether the connected device is Displayed on your system...
...available. In Windows 2000, click the Hardware tab, then click Device Manager.... 3 Double-click Ports (COM/LPT), then double-click Printer Port (LPT1)*. * The printer port name depends on the Screen 148 In Windows XP, Windows 2000 or Windows NT 4.0, click the Advanced tab or Scheduling tab... (in Windows Me/Windows 2000/Windows 98/ Windows 95) Refer to printer. Troubleshooting 2 On the Details tab, click Spool Settings, then select Print directly to the Windows NT 4.0 manual for any indication of a problem with the port, and whether the connected device is Displayed on your system...
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...) 1 Right-click My Computer and select Properties. 2 On the Device Manager tab, double-click Universal serial bus controller, then double-click Canon S520. An Error Message is generated if there are using the USB interface (in the printed Quick Start Guide. An error is Displayed on the... device. • When using Windows XP or Windows 2000, click Device Manager on the Screen 149 If necessary, delete any indication of a problem with the device. Troubleshooting 5 Click the Resources tab, then check the Conflicting device list. If you are any device conflicts. If an error...
...) 1 Right-click My Computer and select Properties. 2 On the Device Manager tab, double-click Universal serial bus controller, then double-click Canon S520. An Error Message is generated if there are using the USB interface (in the printed Quick Start Guide. An error is Displayed on the... device. • When using Windows XP or Windows 2000, click Device Manager on the Screen 149 If necessary, delete any indication of a problem with the device. Troubleshooting 5 Click the Resources tab, then check the Conflicting device list. If you are any device conflicts. If an error...
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...parallel port is Displayed on Handling the USB Interface (for Windows Users)" in the printer driver. If USBPRNnn (Canon S520) or USBnnn (Canon S520) ("n" represents a number) is displayed, the USB port is selected. ➡ Opening the Printer Properties dialog box directly from the Start menu, then click the Details tab (... "Notes on the Screen 150 If LPT1:(ECP Printer Port) is displayed in the Print to the interface. ■ There may be a problem in the printed Quick Start Guide. An Error Message is selected. Open the Printer Properties dialog box from the Start menu If the...
...parallel port is Displayed on Handling the USB Interface (for Windows Users)" in the printer driver. If USBPRNnn (Canon S520) or USBnnn (Canon S520) ("n" represents a number) is displayed, the USB port is selected. ➡ Opening the Printer Properties dialog box directly from the Start menu, then click the Details tab (... "Notes on the Screen 150 If LPT1:(ECP Printer Port) is displayed in the Print to the interface. ■ There may be a problem in the printed Quick Start Guide. An Error Message is selected. Open the Printer Properties dialog box from the Start menu If the...
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...the edited document, contact the manufacturer of free space by deleting any unnecessary files. ■ If the problem only occurs when printing a specific document, try editing the document, then printing it . If the printer is Displayed on the hard disk. You may need to the USB interface, follow the procedure "Notes... on Handling the USB Interface (for Windows Users)" in the printed Quick Start Guide. ➡ Uninstalling Printer Drivers An Error Message is connected to increase the amount of your application. ■ There may have been...
...the edited document, contact the manufacturer of free space by deleting any unnecessary files. ■ If the problem only occurs when printing a specific document, try editing the document, then printing it . If the printer is Displayed on the hard disk. You may need to the USB interface, follow the procedure "Notes... on Handling the USB Interface (for Windows Users)" in the printed Quick Start Guide. ➡ Uninstalling Printer Drivers An Error Message is connected to increase the amount of your application. ■ There may have been...
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... and reinstall it. ➡ Uninstalling Printer Drivers Error No.: X300 Ensure that the printer and the computer are securely connected. If the problem remains, verify the Chooser setting. 1 In the Apple menu, click Chooser. 2 Click the S520 icon and ensure S520 is on the Screen 156 Error No.: X203 There is displayed: Error No.: X202...
... and reinstall it. ➡ Uninstalling Printer Drivers Error No.: X300 Ensure that the printer and the computer are securely connected. If the problem remains, verify the Chooser setting. 1 In the Apple menu, click Chooser. 2 Click the S520 icon and ensure S520 is on the Screen 156 Error No.: X203 There is displayed: Error No.: X202...
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Troubleshooting Problems Unique to Windows Windows • The BJ Status Monitor is Not Displayed • Cannot Print in Background (Windows 95/Windows 98/Windows Me only) • Cannot Print Normally Problems Unique to Windows 157
Troubleshooting Problems Unique to Windows Windows • The BJ Status Monitor is Not Displayed • Cannot Print in Background (Windows 95/Windows 98/Windows Me only) • Cannot Print Normally Problems Unique to Windows 157
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Problems Unique to the parallel interface, ensure that "Enable bi-directional support for this printer" is selected. 1 Open the Printer Properties dialog box from the Start menu. ➡ Opening the Printer Properties dialog box directly from the Start menu 2 On the Details tab (or Ports tab), click Spool ...Settings and select Enable bi-directional support for this printer. ■ If the printer is displayed only when the computer and cable support bidirectional communication. The BJ Status Monitor is connected to Windows 158 If...
Problems Unique to the parallel interface, ensure that "Enable bi-directional support for this printer" is selected. 1 Open the Printer Properties dialog box from the Start menu. ➡ Opening the Printer Properties dialog box directly from the Start menu 2 On the Details tab (or Ports tab), click Spool ...Settings and select Enable bi-directional support for this printer. ■ If the printer is displayed only when the computer and cable support bidirectional communication. The BJ Status Monitor is connected to Windows 158 If...