Users Manual - English
Page 7
... Lower tray unit (LT-5300) ...56 DIMM ...57 DIMM types ...57 Installing extra memory ...58 Print server (NC-2100p) (For HL-5240 60 6 Routine Maintenance Replacing the consumable items...61 Consumables...61 Toner cartridge ...62 Drum unit ...68 Replacing periodic maintenance parts...72 Cleaning... ...73 Cleaning the outside of the printer...73 Cleaning the inside of the printer...74 Cleaning the corona wire...77 7 Troubleshooting Identifying your problem ...79 Error messages in the Status Monitor ...80 Error message printout ...82 Paper handling ...83 Paper jams and how to...
... Lower tray unit (LT-5300) ...56 DIMM ...57 DIMM types ...57 Installing extra memory ...58 Print server (NC-2100p) (For HL-5240 60 6 Routine Maintenance Replacing the consumable items...61 Consumables...61 Toner cartridge ...62 Drum unit ...68 Replacing periodic maintenance parts...72 Cleaning... ...73 Cleaning the outside of the printer...73 Cleaning the inside of the printer...74 Cleaning the corona wire...77 7 Troubleshooting Identifying your problem ...79 Error messages in the Status Monitor ...80 Error message printout ...82 Paper handling ...83 Paper jams and how to...
Users Manual - English
Page 87
.... Paper handling See Paper handling on page 97. 79 Printer does not print: If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. If you did not solve your problem with the above checks, identify your problem First, check the following: .... Printout is set up to connect to clear them on page 84. Other problems See Other problems on page 98. 7 Troubleshooting You can correct most problems by yourself. Identifying your problem and then go to the page suggested below. Printer LED is blinking See LEDs...
.... Paper handling See Paper handling on page 97. 79 Printer does not print: If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. If you did not solve your problem with the above checks, identify your problem First, check the following: .... Printout is set up to connect to clear them on page 84. Other problems See Other problems on page 98. 7 Troubleshooting You can correct most problems by yourself. Identifying your problem and then go to the page suggested below. Printer LED is blinking See LEDs...
Users Manual - English
Page 88
... is straight. See Device Options on , you use , or load the same size paper that meets Brother's recommended paper specifications. 7. Take the proper action by referring to replace the current one. Sometimes it before printing. Troubleshooting Error messages in the current driver setting. Set the correct paper that you want to use...
... is straight. See Device Options on , you use , or load the same size paper that meets Brother's recommended paper specifications. 7. Take the proper action by referring to replace the current one. Sometimes it before printing. Troubleshooting Error messages in the current driver setting. Set the correct paper that you want to use...
Users Manual - English
Page 89
... in the supplied Windows® driver and try again. See Service call indications on your document or cut the print resolution. Add more memory. Troubleshooting Action See Cleaning the corona wire on page 51. If this does not clear the error, reduce the complexity of these settings will...
... in the supplied Windows® driver and try again. See Service call indications on your document or cut the print resolution. Add more memory. Troubleshooting Action See Cleaning the corona wire on page 51. If this does not clear the error, reduce the complexity of these settings will...
Users Manual - English
Page 90
... try again. See Control panel buttons on page 51. Reduce the complexity of your document or cut the print resolution. Add more memory. Troubleshooting Error message printout The printer can also report problems by using the supplied Windows® driver or Remote Printer Console program. Change the following...
... try again. See Control panel buttons on page 51. Reduce the complexity of your document or cut the print resolution. Add more memory. Troubleshooting Error message printout The printer can also report problems by using the supplied Windows® driver or Remote Printer Console program. Change the following...
Users Manual - English
Page 91
Troubleshooting Paper handling First, make sure it is curled, straighten it creases. See About paper on Legal size paper or longer sized paper, the paper slides ... the size of your software. This is straight. A paper jam has occurred. If the paper is helpful to the printer. Make sure that meets Brother recommended paper specifications. Turn the stack over and put it back in the paper tray. Cut the amount of paper in the paper tray...
Troubleshooting Paper handling First, make sure it is curled, straighten it creases. See About paper on Legal size paper or longer sized paper, the paper slides ... the size of your software. This is straight. A paper jam has occurred. If the paper is helpful to the printer. Make sure that meets Brother recommended paper specifications. Turn the stack over and put it back in the paper tray. Cut the amount of paper in the paper tray...
Users Manual - English
Page 92
Troubleshooting HOT SURFACE After you add new paper. If the printer still does not start printing automatically, press Go. Note Always remove all the remaining jammed paper has been removed from the paper tray and straighten the stack when you have just used the printer, some internal parts of paper from feeding through...
Troubleshooting HOT SURFACE After you add new paper. If the printer still does not start printing automatically, press Go. Note Always remove all the remaining jammed paper has been removed from the paper tray and straighten the stack when you have just used the printer, some internal parts of paper from feeding through...
Users Manual - English
Page 93
a Press the cover release button and then open the front cover. 7. Troubleshooting b Slowly take out the drum unit and toner cartridge assembly. CAUTION To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the illustration. 85 The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
a Press the cover release button and then open the front cover. 7. Troubleshooting b Slowly take out the drum unit and toner cartridge assembly. CAUTION To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the illustration. 85 The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
Users Manual - English
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f Open the front cover again. 7. Troubleshooting 86 d Close the front cover. e Pull the jammed paper up and out of the printer. c Pull the paper tray completely out of the printer.
f Open the front cover again. 7. Troubleshooting 86 d Close the front cover. e Pull the jammed paper up and out of the printer. c Pull the paper tray completely out of the printer.
Users Manual - English
Page 95
g Open the back cover. 7. Troubleshooting h Pull the tabs at the left and right hand sides toward you to open the fuser cover (1). 1 i Using both hands, gently pull the jammed paper out of the fuser unit. 87
g Open the back cover. 7. Troubleshooting h Pull the tabs at the left and right hand sides toward you to open the fuser cover (1). 1 i Using both hands, gently pull the jammed paper out of the fuser unit. 87
Users Manual - English
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j Fully close the back cover. Put the duplex tray back in the printer. 88 Troubleshooting HOT SURFACE After you touch the internal parts of the printer. l Pull the the jammed paper out of the printer will be extremely hot. k Pull the duplex tray completely out of the printer. Wait for the printer to cool down before you have just used the printer, some internal parts of the printer or the duplex tray. 7.
j Fully close the back cover. Put the duplex tray back in the printer. 88 Troubleshooting HOT SURFACE After you touch the internal parts of the printer. l Pull the the jammed paper out of the printer will be extremely hot. k Pull the duplex tray completely out of the printer. Wait for the printer to cool down before you have just used the printer, some internal parts of the printer or the duplex tray. 7.
Users Manual - English
Page 97
CAUTION Handle the toner cartridge carefully. n Put the toner cartridge back into the drum unit until you put the cartridge in the illustrations. Clear the jammed paper if there is any inside the drum unit. If toner scatters on your hands or clothes, wipe or wash it lock into place. If you hear it off with cold water at once. 7. Troubleshooting m Push down the blue lock lever and take the toner cartridge out of the drum unit. To avoid print quality problems, DO NOT touch the shaded parts shown in properly, the blue lock lever will lift automatically. 89
CAUTION Handle the toner cartridge carefully. n Put the toner cartridge back into the drum unit until you put the cartridge in the illustrations. Clear the jammed paper if there is any inside the drum unit. If toner scatters on your hands or clothes, wipe or wash it lock into place. If you hear it off with cold water at once. 7. Troubleshooting m Push down the blue lock lever and take the toner cartridge out of the drum unit. To avoid print quality problems, DO NOT touch the shaded parts shown in properly, the blue lock lever will lift automatically. 89
Users Manual - English
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r Make sure that the Paper LED is now off and the printer is ready. 90 o Put the drum unit and toner cartridge assembly back in the printer. Troubleshooting p Put the paper tray firmly back in the printer. 7. q Close the front cover.
r Make sure that the Paper LED is now off and the printer is ready. 90 o Put the drum unit and toner cartridge assembly back in the printer. Troubleshooting p Put the paper tray firmly back in the printer. 7. q Close the front cover.
Users Manual - English
Page 99
... of background shading. See Replacing the toner cartridge on another PC. See About paper on page 68. You may be on. Call Brother Customer Service. 91 Check the interface cable or try the printer on page 63. Put in the driver matches the type of paper you...damaged. See Replacing the toner cartridge on the following topics. See About paper on page 68. The fuser unit may cause the problem. Troubleshooting Improving the print quality If you use paper that meets our specifications. This section gives information on page 63. Put in the printer ...
... of background shading. See Replacing the toner cartridge on another PC. See About paper on page 68. You may be on. Call Brother Customer Service. 91 Check the interface cable or try the printer on page 63. Put in the driver matches the type of paper you...damaged. See Replacing the toner cartridge on the following topics. See About paper on page 68. The fuser unit may cause the problem. Troubleshooting Improving the print quality If you use paper that meets our specifications. This section gives information on page 63. Put in the printer ...
Users Manual - English
Page 100
Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that you choose the proper media type in a new drum unit. A rough ... cartridge on page 5. Choose Thick paper mode in a new drum unit. See Cleaning on page 68. The fuser unit may be contaminated. Call Brother Customer Service. Put in the drum unit. See Replacing the toner cartridge on page 74. The toner cartridge may be damaged. Hollow print ...
Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that you choose the proper media type in a new drum unit. A rough ... cartridge on page 5. Choose Thick paper mode in a new drum unit. See Cleaning on page 68. The fuser unit may be contaminated. Call Brother Customer Service. Put in the drum unit. See Replacing the toner cartridge on page 74. The toner cartridge may be damaged. Hollow print ...
Users Manual - English
Page 101
... drum unit, and find the exact position of the photosensitive drum with a cotton swab until the dust or paper powder on the surface comes off. Troubleshooting Examples of the OPC drum with a sharp object. The drum unit may have found the mark on the drum that matches the print sample...
... drum unit, and find the exact position of the photosensitive drum with a cotton swab until the dust or paper powder on the surface comes off. Troubleshooting Examples of the OPC drum with a sharp object. The drum unit may have found the mark on the drum that matches the print sample...
Users Manual - English
Page 102
... label sheets for laser printers, the glue from Tray 1, 2 or 3 on page 5. Check the paper type and quality. Call your dealer or Brother Customer Service. Make sure that meets our specifications. See Printing on plain paper, bond paper or transparencies from the sheets may be smudged. Turn...the paper tray too long. Put in a new drum unit. Put in a new drum unit. Put in the paper tray. Curled or wavy 94 Troubleshooting Examples of paper in direct sunlight or room light, the unit may be damaged. Clean the primary corona wire inside the drum unit by...
... label sheets for laser printers, the glue from Tray 1, 2 or 3 on page 5. Check the paper type and quality. Call your dealer or Brother Customer Service. Make sure that meets our specifications. See Printing on plain paper, bond paper or transparencies from the sheets may be smudged. Turn...the paper tray too long. Put in a new drum unit. Put in a new drum unit. Put in the paper tray. Curled or wavy 94 Troubleshooting Examples of paper in direct sunlight or room light, the unit may be damaged. Clean the primary corona wire inside the drum unit by...
Users Manual - English
Page 103
... . b Press against the "1" on the blue levers on page 9. Check the paper type and quality. d Close the back cover and resend the print job. Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the input tray.
... . b Press against the "1" on the blue levers on page 9. Check the paper type and quality. d Close the back cover and resend the print job. Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the input tray.
Users Manual - English
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Examples of poor print quality ABCDEFGH abcdefghijk ABCD abcde 01234 Poor Fixing 7. Troubleshooting Recommendation Open the back cover and make sure that the two blue levers on the left and right hand sides are in the down position. 96
Examples of poor print quality ABCDEFGH abcdefghijk ABCD abcde 01234 Poor Fixing 7. Troubleshooting Recommendation Open the back cover and make sure that the two blue levers on the left and right hand sides are in the down position. 96
Users Manual - English
Page 105
... connected to the same port that you want to print the remaining data in the Windows® printer driver. Press Go to the printer. Troubleshooting Solving print problems Problem Recommendation The printer prints unexpectedly Make sure that the printer cable is not damaged or broken. If you are...
... connected to the same port that you want to print the remaining data in the Windows® printer driver. Press Go to the printer. Troubleshooting Solving print problems Problem Recommendation The printer prints unexpectedly Make sure that the printer cable is not damaged or broken. If you are...