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... the size of an application database...139 About upgrading the BlackBerry Device Software...140 Prerequisites: Upgrading the BlackBerry Device Software over the wireless network...140 Upgrade the BlackBerry Device Software...140 Return to the previous version of the BlackBerry Device Software...140 Delete the previous version of the BlackBerry Device Software...141 Application troubleshooting...141 Maps...143 Map basics...143...
... the size of an application database...139 About upgrading the BlackBerry Device Software...140 Prerequisites: Upgrading the BlackBerry Device Software over the wireless network...140 Upgrade the BlackBerry Device Software...140 Return to the previous version of the BlackBerry Device Software...140 Delete the previous version of the BlackBerry Device Software...141 Application troubleshooting...141 Maps...143 Map basics...143...
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......254 VPN settings...255 About PGP keys...256 About security self-tests...256 Verify security software ...256 Security troubleshooting...256 Third-party application control...259 About permissions for third-party applications...259 Reset connection permissions ... site...265 Service books...267 About service books...267 Accept a service book ...267 Delete a service book...267 Troubleshooting...269 BlackBerry basics troubleshooting...13 Phone troubleshooting...37 Voice dialing troubleshooting...43 Camera and video camera troubleshooting...47 Media troubleshooting...62 Message troubleshooting...90
......254 VPN settings...255 About PGP keys...256 About security self-tests...256 Verify security software ...256 Security troubleshooting...256 Third-party application control...259 About permissions for third-party applications...259 Reset connection permissions ... site...265 Service books...267 About service books...267 Accept a service book ...267 Delete a service book...267 Troubleshooting...269 BlackBerry basics troubleshooting...13 Phone troubleshooting...37 Voice dialing troubleshooting...43 Camera and video camera troubleshooting...47 Media troubleshooting...62 Message troubleshooting...90
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... voice dialing application, wait for the sound. 2. In the voice dialing application, wait for the sound. 2. For more information, contact your BlackBerry® device. Dial an extension using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the ... call using a voice command If you are using a voice command Verify that your company. You can dial extensions only within your BlackBerry® Device Software supports multiple languages. Say "Check battery." Say "Call" and a contact name or phone number. Say "Call extension" and the...
... voice dialing application, wait for the sound. 2. In the voice dialing application, wait for the sound. 2. For more information, contact your BlackBerry® device. Dial an extension using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the ... call using a voice command If you are using a voice command Verify that your company. You can dial extensions only within your BlackBerry® Device Software supports multiple languages. Say "Check battery." Say "Call" and a contact name or phone number. Say "Call extension" and the...
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...or delete email message folders in the email application on your computer over the wireless network. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that wireless email reconciliation is not available for your device, reconcile the changes using the email settings tool of a... or is turned on your computer. Highlight a message folder. 5. Click Send. For more information about email reconciliation, see theBlackBerry Desktop Software Online Help. 70 Click Compose Email. 3. Email messages Email message basics Send an email message 1.
...or delete email message folders in the email application on your computer over the wireless network. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that wireless email reconciliation is not available for your device, reconcile the changes using the email settings tool of a... or is turned on your computer. Highlight a message folder. 5. Click Send. For more information about email reconciliation, see theBlackBerry Desktop Software Online Help. 70 Click Compose Email. 3. Email messages Email message basics Send an email message 1.
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... screen to send a service book to your device. • If you have not received a registration message from . • If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi-Fi network...email address or added an existing email address to your device using the email setup screen in to the VPN again. • Verify that your BlackBerry® device is connected to the wireless network. For more information, contact your administrator. 90 Message troubleshooting I am not receiving messages Try performing...
... screen to send a service book to your device. • If you have not received a registration message from . • If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi-Fi network...email address or added an existing email address to your device using the email setup screen in to the VPN again. • Verify that your BlackBerry® device is connected to the wireless network. For more information, contact your administrator. 90 Message troubleshooting I am not receiving messages Try performing...
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... area, your device should receive messages when you return to hide filed messages and you return to the wireless network. For more information, see the BlackBerry Desktop Software Online Help. I cannot file email messages Try performing the following actions: • Verify that wireless email reconciliation is turned on. • If your email...
... area, your device should receive messages when you return to hide filed messages and you return to the wireless network. For more information, see the BlackBerry Desktop Software Online Help. I cannot file email messages Try performing the following actions: • Verify that wireless email reconciliation is turned on. • If your email...
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Click Enable Multitap or Enable SureType. When you set whether your BlackBerry® Device Software supports multiple languages. Change the typing input language Verify that appears when typing. In the device options, click Language. 2. Press the Menu key. 4. In the..., you might use when you create. 1. Press the Menu key. 5. Switch typing input methods when typing 1. Click Input Options. 3. For more information, contact your BlackBerry® device in French, but type messages in the list that your device uses the multi-tap or the SureType® input method. Change the...
Click Enable Multitap or Enable SureType. When you set whether your BlackBerry® Device Software supports multiple languages. Change the typing input language Verify that appears when typing. In the device options, click Language. 2. Press the Menu key. 4. In the..., you might use when you create. 1. Press the Menu key. 5. Switch typing input methods when typing 1. Click Input Options. 3. For more information, contact your BlackBerry® device in French, but type messages in the list that your device uses the multi-tap or the SureType® input method. Change the...
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...; device and the email application on your computer over the wireless network. For more information, see the BlackBerry Desktop Software Online Help. To stop reconciling email messages over the wireless network. Click Email Reconciliation. 4. Click Save. Delete email messages over ...over the wireless network, set the Delete On field to Handheld. 117 If wireless data synchronization or wireless email reconciliation is associated with your BlackBerry® device. 1. Click Options. 3. To delete messages on your device or you have turned them off, you make to email messages...
...; device and the email application on your computer over the wireless network. For more information, see the BlackBerry Desktop Software Online Help. To stop reconciling email messages over the wireless network. Click Email Reconciliation. 4. Click Save. Delete email messages over ...over the wireless network, set the Delete On field to Handheld. 117 If wireless data synchronization or wireless email reconciliation is associated with your BlackBerry® device. 1. Click Options. 3. To delete messages on your device or you have turned them off, you make to email messages...
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...BlackBerry Desktop Software Online Help. • Verify that your computer. Change the Wireless Synchronization field to No. To stop synchronizing organizer data over the wireless network, change the same email message or organizer data item on your BlackBerry® device and in the email application on your BlackBerry... Set the On Conflicts option for each email address that is associated with your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. Click Email Reconciliation. 4. In the address book, a calendar, the task list, or the memo list...
...BlackBerry Desktop Software Online Help. • Verify that your computer. Change the Wireless Synchronization field to No. To stop synchronizing organizer data over the wireless network, change the same email message or organizer data item on your BlackBerry® device and in the email application on your BlackBerry... Set the On Conflicts option for each email address that is associated with your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. Click Email Reconciliation. 4. In the address book, a calendar, the task list, or the memo list...
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...and that wireless email reconciliation is associated with an email account that uses a BlackBerry® Enterprise Server, you have an activation password. For more information, see the BlackBerry Desktop Software Online Help. For more information about managing conflicts that occur during organizer data ...backup and restore tool of your device over the wireless network, you must have installed the BlackBerry® Desktop Software on . Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization, see the...
...and that wireless email reconciliation is associated with an email account that uses a BlackBerry® Enterprise Server, you have an activation password. For more information, see the BlackBerry Desktop Software Online Help. For more information about managing conflicts that occur during organizer data ...backup and restore tool of your device over the wireless network, you must have installed the BlackBerry® Desktop Software on . Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization, see the...
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...; Internet Service, you delete multiple email messages on . • Reconcile email messages manually. For more information, see the BlackBerry Desktop Software Online Help. 120 In a message list, press the Menu key. 2. Click Email Reconciliation. 4. In a message list, press the Menu key. Press the Menu key. 5. Click ...
...; Internet Service, you delete multiple email messages on . • Reconcile email messages manually. For more information, see the BlackBerry Desktop Software Online Help. 120 In a message list, press the Menu key. 2. Click Email Reconciliation. 4. In a message list, press the Menu key. Press the Menu key. 5. Click ...
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...on your device or make emergency calls when you install the software. Upgrade the BlackBerry Device Software You can use your device. Return to the previous version of the BlackBerry Device Software You can range from 15 minutes to 2 hours, depending ...Complete the instructions on , you can upgrade the BlackBerry Device Software using the BlackBerry Desktop Manager, see the BlackBerry Desktop Software Online Help. About upgrading the BlackBerry Device Software You can upgrade the BlackBerry® Device Software over the wireless network during the installation process. ...
...on your device or make emergency calls when you install the software. Upgrade the BlackBerry Device Software You can use your device. Return to the previous version of the BlackBerry Device Software You can range from 15 minutes to 2 hours, depending ...Complete the instructions on , you can upgrade the BlackBerry Device Software using the BlackBerry Desktop Manager, see the BlackBerry Desktop Software Online Help. About upgrading the BlackBerry Device Software You can upgrade the BlackBerry® Device Software over the wireless network during the installation process. ...
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... applications that you do not use. • Transfer media files that your BlackBerry device deletes the previous version of the software after 30 days. Delete the previous version of the BlackBerry Device Software If you can remove the previous version manually. 1. To increase the amount ...the device options, click Advanced Options. 2. My device does not have enough available memory to upgrade the BlackBerry Device Software Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that you have stored in the...
... applications that you do not use. • Transfer media files that your BlackBerry device deletes the previous version of the software after 30 days. Delete the previous version of the BlackBerry Device Software If you can remove the previous version manually. 1. To increase the amount ...the device options, click Advanced Options. 2. My device does not have enough available memory to upgrade the BlackBerry Device Software Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that you have stored in the...
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...key. 3. Press the Menu key. 6. Click New Address. 3. For more information about synchronizing custom address book fields, see the BlackBerry Desktop Software Online Help. Type the contact information. 4. Press the Menu key. 5. Type the contact information. 5. Click Save. You can ...synchronize custom address book fields on your BlackBerry® device with the email application on a web page, highlight a contact. 2. About pauses and waits Use a...
...key. 3. Press the Menu key. 6. Click New Address. 3. For more information about synchronizing custom address book fields, see the BlackBerry Desktop Software Online Help. Type the contact information. 4. Press the Menu key. 5. Type the contact information. 5. Click Save. You can ...synchronize custom address book fields on your BlackBerry® device with the email application on a web page, highlight a contact. 2. About pauses and waits Use a...
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...Click Options. 4. Handsfree (HFP) This profile allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that support stereo audio such as stereo headsets, speakers, and car kits. Desktop Connectivity This service allows you to connect ...key. 3. Press the Menu key. 6. Your device must be associated with an email account that is running BlackBerry® Desktop Software so that you to use your BlackBerry® device to a Bluetooth enabled computer that is connected to the wireless network. Dial-Up Networking (DUN...
...Click Options. 4. Handsfree (HFP) This profile allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that support stereo audio such as stereo headsets, speakers, and car kits. Desktop Connectivity This service allows you to connect ...key. 3. Press the Menu key. 6. Your device must be associated with an email account that is running BlackBerry® Desktop Software so that you to use your BlackBerry® device to a Bluetooth enabled computer that is connected to the wireless network. Dial-Up Networking (DUN...
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...Verify that your wireless service provider or administrator. 1. For more information about adding applications, including display languages, see the BlackBerry® Desktop Software Online Help. Change the Input Language field. 3. For example, you type. Delete a display language In the setup wizard...language You can set a typing input language, AutoText and other typing options change to use when you might use your BlackBerry® Device Software supports multiple languages. In the device options, click Language. 2. When you set a typing input language to the ...
...Verify that your wireless service provider or administrator. 1. For more information about adding applications, including display languages, see the BlackBerry® Desktop Software Online Help. Change the Input Language field. 3. For example, you type. Delete a display language In the setup wizard...language You can set a typing input language, AutoText and other typing options change to use when you might use your BlackBerry® Device Software supports multiple languages. In the device options, click Language. 2. When you set a typing input language to the ...
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... more information, contact your wireless service provider or administrator. 1. Click Save. Change the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. In the device options, click Language. 2. Press the Menu key. 4. In the device options, click... Language. 2. Turn off the shortcut for switching typing input languages Verify that your BlackBerry® Device Software supports multiple languages. Press the Menu key. 4. Click Save. Switch typing input methods 1. Change the input options for...
... more information, contact your wireless service provider or administrator. 1. Click Save. Change the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. In the device options, click Language. 2. Press the Menu key. 4. In the device options, click... Language. 2. Turn off the shortcut for switching typing input languages Verify that your BlackBerry® Device Software supports multiple languages. Press the Menu key. 4. Click Save. Switch typing input methods 1. Change the input options for...
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... 1. User password: If necessary, type the user password that it is connecting to the Wi-Fi network, set the token serial number. IMSI: If your BlackBerry® device should use to verify that you use to verify that your device should use to connect to the Wi-Fi network. Highlight a Wi... Use hard token: Set whether you use a hardware token to connect to the new location. 6. Press the Menu key. 4. Token serial number: If you use a software token to connect to the correct Wi-Fi network. In the device options, click Wi-Fi Connections. 2.
... 1. User password: If necessary, type the user password that it is connecting to the Wi-Fi network, set the token serial number. IMSI: If your BlackBerry® device should use to verify that you use to verify that your device should use to connect to the Wi-Fi network. Highlight a Wi... Use hard token: Set whether you use a hardware token to connect to the new location. 6. Press the Menu key. 4. Token serial number: If you use a software token to connect to the correct Wi-Fi network. In the device options, click Wi-Fi Connections. 2.
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...to connect to the Wi-Fi network. Inner link security: If necessary, set the token serial number. Client certificate: Set the authentication certificate that your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi® network. Select WEP ...: Set the type of WEP key for its inner authentication method. User password: If necessary, type the user password that you use a software token to connect to the Wi-Fi network, set the security protocol that it is connecting to the correct Wi-Fi network. IP Address...
...to connect to the Wi-Fi network. Inner link security: If necessary, set the token serial number. Client certificate: Set the authentication certificate that your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi® network. Select WEP ...: Set the type of WEP key for its inner authentication method. User password: If necessary, type the user password that you use a software token to connect to the Wi-Fi network, set the security protocol that it is connecting to the correct Wi-Fi network. IP Address...
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...If you have added your authentication certificate to your computer. For more information about installing the BlackBerry Desktop Software, see the printed documentation that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on the connection to the Wi-Fi® network. ...for available Wi-Fi networks. • If your wireless service provider supports UMA, verify that your computer, re-install the BlackBerry® Desktop Software. I cannot connect to a Wi-Fi network Try performing the following actions: • Verify that the connection options in...
...If you have added your authentication certificate to your computer. For more information about installing the BlackBerry Desktop Software, see the printed documentation that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on the connection to the Wi-Fi® network. ...for available Wi-Fi networks. • If your wireless service provider supports UMA, verify that your computer, re-install the BlackBerry® Desktop Software. I cannot connect to a Wi-Fi network Try performing the following actions: • Verify that the connection options in...