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Installation Handbook - Page 28
... location of the cable to connect all input and output ports.
(in)
(out)
(in) (out)
(in)
(in)
(out)
28 Video wall installation guide
Change the display settings to the user manual of the purchased model for more information. computer). 3. Connect the first display with the video source (e.g. Connect one end of all displays. Follow Step 2 ~ 3 to...
Installation Handbook - Page 29
... appropriate RS-232C cable. Check the specifications of the purchased model for the available connections.
• For cables that are available for all displays by RS-232 commands
D-Sub, Composite, and DVI support daisy chaining. Refer to the user manual or BenQ service for digital signals
Reference
Audio signal transmission (selected models only)
OSD control or advanced control...
Installation Handbook - Page 35
...Refer to the user manual of the displays to create an IR loop. Refer to Notes on using the remote control on each of the purchased model for more information. Video wall installation guide 35 Go to Setting > Advanced > ..., or LAN control. IR cable
30° 30°
8M
• RS232 daisy chain only supports up to 98.
• For PL490/PL552/PL553/PH5501/PH5502, RS232 daisy chain is only up ...
Installation Handbook - Page 36
... the BenQ local website) for each display. Connect the computer to the user manual or BenQ service for more information. 2. Connect the computer to Setting > Control Setting each display...set for
the commands. Connect all displays separately to the RS-232 protocol document (downloaded from a computer. 1. Make sure the network connection is enabled.
36 Video wall installation guide...
Installation Handbook - Page 37
4. RJ45 cable LAN switch or hub
For PL490/PL552/PL553/PH5501/PH5502, there is connected.
Refer to select LAN as it is automatically enabled once the device is no need to the user manual of the purchased model for the detailed settings and the operation of LAN control. Video wall installation guide 37 Select LAN. Go to Setting > Control Setting each display.
Installation Handbook - Page 38
...Video wall installation guide Software
Description
Multi-Display Administrator (MDA)
A software program that enhances the image uniformity of a single or multiple BenQ digital signage displays on delay and set different ID for demonstration videos if needed .
Refer to the user manual or BenQ service for more information.
Refer to the user manual or BenQ service for more...
Installation Handbook - Page 65
... the video cable is in the surroundings.
Press any of the displayed is not
Make sure the power switch is not
Depending on .
See the user manual for signal input.
• Go to Picture > Noise Reduction. • Move the display to the default factory settings.
display.
If yes, the problem lies
Incorrect cable connection.
Installation Handbook - Page 68
... the LED indicator of the IR remote control Check the specifications and adjust the distance between
range. It is not Set the Audio Source of your display is not installed or updated. Possible causes
Possible solutions
Your graphic card driver is the
consistent with the display setting.
volume appropriately. Either the display's or PC's
Disable mute...
Installation Handbook - Page 78
...is the best. This can stay on the instruction guide. To avoid afterimage burn-in, turn it ...not operating normally, afterimage burn-in may vary by models.
If the LCD panel shows a fixed pattern ...Prevent using grey as the pattern changes. Warranty service may occur between electrodes may increase with a ... it off the power or set the PC or system to user manuals for 2 hours. •...
Installation Handbook - Page 79
... if the cushions or PE bags are broken. The Installation Handbook has been read through carefully.
2. • For certain models, there may be void labels or additional packing tapes on the carton has changed its color from white to the inner side of problem
1. Check if there is any serious scratches, marks or...
Installation Handbook - Page 85
... the video source (e.g. Yes No
Appendix 2: Basic Troubleshooting Checklists for an earlier version if needed.
Try with...install an earlier version. Use USB cable shorter than 5m or use extender if longer than 5m. Check item
Check if completed
Does the problem still
exist?
Yes No
Please try with a shorter USB cable (Figure 3).
computer). Try to confirm. Contact the service...
Installation Handbook - Page 87
... available.
Check if completed
Does the problem still
exist?
Contact the service provider to see if a calibration software is not working, please add a USB hub/extender. Failed calibration
Check if completed
Does the problem still
exist?
If there is supported by the device. Yes No
Appendix 2: Basic Troubleshooting Checklists for at least 24 hours. And...
DMS Local User Manual - Page 5
...mail services this setting in settings ...install and run DMS Local, a computer must be met:
• Internet access • A Gmail, Yahoo Mail, or Outlook Mail Service... account
Mail accounts must meet the following items: • An RJ-45 Ethernet port with a standard size/ratio to remotely monitor, control, and configure displays individually or as groups. For a display to support...
DMS Local User Manual - Page 20
Model name for the display.
The table below describes the detailed information featured in the action ...device/display (e.g. Not applicable.
Unique ID number for the display. Item
Description
Name
Description
Group Type Brand Model MAC Address IP Address Version Device ID Error/ Warning
Power
Input Source
Name of the display. Indicates the firmware version installed on the display.
User Manual - Page 32
...to open the Android home screen.
4. Downloading software
BenQ may periodically release software updates that may add functions or applications associated with your... connected to a network to download updates or surf the Internet. On the home screen, select Settings ( ) > Wireless & networks ( ) > WiFi > On/Off to view the internet settings. Wireless Connection
Please contact your display...
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