Service Guide
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Place the computer upside down the computer. 2. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Take Apart - Battery 19 Disconnect the power cord and any other cables connected to cool down before performing this procedure. 1. Procedure Warning: If the computer has been recently operating, allow it to the computer. 3. Slide both battery latches away from the battery and lift the battery out of the battery bay. Shut down . 4.
Place the computer upside down the computer. 2. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Take Apart - Battery 19 Disconnect the power cord and any other cables connected to cool down before performing this procedure. 1. Procedure Warning: If the computer has been recently operating, allow it to the computer. 3. Slide both battery latches away from the battery and lift the battery out of the battery bay. Shut down . 4.
Service Guide
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MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Take Apart - A snapping noise as you move right. Important: Do not lift the case once it is free-it is still connected to keep from denting the soft plastic. If a black stick is normal. Top Case 28 Note: Take care to release as the snaps...
MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Take Apart - A snapping noise as you move right. Important: Do not lift the case once it is free-it is still connected to keep from denting the soft plastic. If a black stick is normal. Top Case 28 Note: Take care to release as the snaps...
Service Guide
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Visually check to verify that all cables are connected and routed correctly with nothing raised up or incorrectly over a component. 2. Top Case 30 Replacement Procedure Note: If replacing the top case, remove the Keyboard ... and lay flat. 4. On the top case, check cable connections and routing. Check perimeter wiring and cables around clutches to the replacement top case. 1. On the computer, verify that they will not be caught or pinched by the top case during replacement. 3. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Take Apart...
Visually check to verify that all cables are connected and routed correctly with nothing raised up or incorrectly over a component. 2. Top Case 30 Replacement Procedure Note: If replacing the top case, remove the Keyboard ... and lay flat. 4. On the top case, check cable connections and routing. Check perimeter wiring and cables around clutches to the replacement top case. 1. On the computer, verify that they will not be caught or pinched by the top case during replacement. 3. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Take Apart...
Service Guide
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...Connect the flex cable from the top case to dislodge. Lift the top case off the bottom case slightly and rotate it may be helpful to carefully straighten bent screw tabs. 10. Note: Guarded, controlled pushing with a black stick through the battery bay. 14. Carefully pull or push tabs slightly, if needed. MacBook Pro... DVI port screw holes. The top case should lay flat along all sides and top, if not, make sure that the keyboard cable stays connected and is folding properly) and align the corners. 12. If they get stuck, it down (verify that cables and components are not interfering....
...Connect the flex cable from the top case to dislodge. Lift the top case off the bottom case slightly and rotate it may be helpful to carefully straighten bent screw tabs. 10. Note: Guarded, controlled pushing with a black stick through the battery bay. 14. Carefully pull or push tabs slightly, if needed. MacBook Pro... DVI port screw holes. The top case should lay flat along all sides and top, if not, make sure that the keyboard cable stays connected and is folding properly) and align the corners. 12. If they get stuck, it down (verify that cables and components are not interfering....
Service Guide
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... voids the warranty of the hard drive and slide it will void the warranty. 5. 4. Note: Do not put strain on the flex cable extension that connects to the bluetooth card, as it right slightly to the drive. Important: Avoid tearing the hard drive label, as it very carefully to the flex... dislodged from the rubber grommets in the frame and to gain access to ensure that may not have a vibration dampening disc like the one below.) MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Take Apart - Carefully peel up any tape that you don't damage the label.
... voids the warranty of the hard drive and slide it will void the warranty. 5. 4. Note: Do not put strain on the flex cable extension that connects to the bluetooth card, as it right slightly to the drive. Important: Avoid tearing the hard drive label, as it very carefully to the flex... dislodged from the rubber grommets in the frame and to gain access to ensure that may not have a vibration dampening disc like the one below.) MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Take Apart - Carefully peel up any tape that you don't damage the label.
Service Guide
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...-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Take Apart - Pry up the backup battery from the right speaker. 4. Note 2: The MacBook Pro (17-inch Core 2 Duo, 2.4GHz and Early 2008) JST connector can be reconnected using either your finger or a black stick. Guide its cable into place... in the same well that it was removed from the well in the right speaker. 3. Note 1: The MacBook Pro (17-inch) connector is keyed to the logic board. To install a replacement backup battery, remove the adhesive protector and press the battery into the channel...
...-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Take Apart - Pry up the backup battery from the right speaker. 4. Note 2: The MacBook Pro (17-inch Core 2 Duo, 2.4GHz and Early 2008) JST connector can be reconnected using either your finger or a black stick. Guide its cable into place... in the same well that it was removed from the well in the right speaker. 3. Note 1: The MacBook Pro (17-inch) connector is keyed to the logic board. To install a replacement backup battery, remove the adhesive protector and press the battery into the channel...
Service Guide
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Verify that the EMI gasket is seated properly all ports, components and functions of the computer. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Take Apart - Verify that the ExpressCard cage flex connector, from the heatsink, it is acceptable to retain the .... Note: After installing new thermal grease, if you must briefly re-separate the logic board from the left I/O board, is on the logic board, a bad connection with the connector on the camera cable connector. 17. 16.
Verify that the EMI gasket is seated properly all ports, components and functions of the computer. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Take Apart - Verify that the ExpressCard cage flex connector, from the heatsink, it is acceptable to retain the .... Note: After installing new thermal grease, if you must briefly re-separate the logic board from the left I/O board, is on the logic board, a bad connection with the connector on the camera cable connector. 17. 16.
Service Guide
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... Apple Service Diagnostic (ASD) • Apple Service Diagnostic (ASD) 3S108 for MacBook Pro (17-inch) • Apple Service Diagnostic (ASD) 3S109 for MacBook Pro (17-inch Core 2 Duo) • Apple Service Diagnostic (ASD) 3S114 for MacBook Pro (17-inch 2.4GHz) • Apple Service Diagnostic (ASD) 3A121 for MacBook Pro ...Troubleshooting - Press the Return key or click the right arrow button. 5. Insert the DVD named "MacBook Pro Mac OS X Install Disc 1" that came with your location. 4. Connect the external USB hard drive to partition the hard drive. 7. Make a note of the 3S108 disk...
... Apple Service Diagnostic (ASD) • Apple Service Diagnostic (ASD) 3S108 for MacBook Pro (17-inch) • Apple Service Diagnostic (ASD) 3S109 for MacBook Pro (17-inch Core 2 Duo) • Apple Service Diagnostic (ASD) 3S114 for MacBook Pro (17-inch 2.4GHz) • Apple Service Diagnostic (ASD) 3A121 for MacBook Pro ...Troubleshooting - Press the Return key or click the right arrow button. 5. Insert the DVD named "MacBook Pro Mac OS X Install Disc 1" that came with your location. 4. Connect the external USB hard drive to partition the hard drive. 7. Make a note of the 3S108 disk...
Service Guide
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...reset the SMC: 1. Hold the power button down for six seconds to force a shutdown of the computer. Install the main battery and connect the power adapter. 5. In this situation, if the computer is drawing power and generating heat. Warning: In this case, the logic board... power manager is dark, no hard drive access, screen is actively running but the video is not illuminated (for five seconds, then release. 4. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - General Information 160 Disconnect the power adapter and remove the main battery. 3. ...
...reset the SMC: 1. Hold the power button down for six seconds to force a shutdown of the computer. Install the main battery and connect the power adapter. 5. In this situation, if the computer is drawing power and generating heat. Warning: In this case, the logic board... power manager is dark, no hard drive access, screen is actively running but the video is not illuminated (for five seconds, then release. 4. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - General Information 160 Disconnect the power adapter and remove the main battery. 3. ...
Service Guide
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...8226; Left I /O board.) 14. Note: With the MacBook Pro (17-inch 2.4GHz and Early 2008), unlike previous models, if you use the MacBook Apple 60W Portable Power Adapter to power the system, the battery will boot to flashing folder if not connected or corrupt) • Optical drive flex cable •...-good Apple 85W Portable Power Adapter and power cord or plug to the logic board. Verify that the power button cable is connected correctly to a knowngood power outlet. Remove any connected peripherals and eject any additional RAM. 10. Check that the flex cable is connected properly to the...
...8226; Left I /O board.) 14. Note: With the MacBook Pro (17-inch 2.4GHz and Early 2008), unlike previous models, if you use the MacBook Apple 60W Portable Power Adapter to power the system, the battery will boot to flashing folder if not connected or corrupt) • Optical drive flex cable •...-good Apple 85W Portable Power Adapter and power cord or plug to the logic board. Verify that the power button cable is connected correctly to a knowngood power outlet. Remove any connected peripherals and eject any additional RAM. 10. Check that the flex cable is connected properly to the...
Service Guide
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... this case, the system is not recognizing it. Replace the logic board. Skip to install both the Mac OS X system and application software. Reinstall system software using the MacBook Pro Mac OS X Install 1 disc. Try connecting an external display to repair a persistent directory issue or corrupt file information, consult the following articles for the backlight...
... this case, the system is not recognizing it. Replace the logic board. Skip to install both the Mac OS X system and application software. Reinstall system software using the MacBook Pro Mac OS X Install 1 disc. Try connecting an external display to repair a persistent directory issue or corrupt file information, consult the following articles for the backlight...
Service Guide
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... all blades are still on logic board... 1) try swapping for KGB left I /O board MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - regular shutdown -60 ...logic board and that there is no damage to determine if any of the cables. 10. Verify that the battery latch is not overheating, the air vents are not functioning...should allow for KGB battery 2) replace battery -78 Charger circuit on the bottom case. Check the battery connection to the battery terminals. Make sure the system is fully engaged and functional. Replace any ExpressCard. 2....
... all blades are still on logic board... 1) try swapping for KGB left I /O board MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - regular shutdown -60 ...logic board and that there is no damage to determine if any of the cables. 10. Verify that the battery latch is not overheating, the air vents are not functioning...should allow for KGB battery 2) replace battery -78 Charger circuit on the bottom case. Check the battery connection to the battery terminals. Make sure the system is fully engaged and functional. Replace any ExpressCard. 2....
Service Guide
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...known-good battery. 4. The adapter LED should be fully seated with OS X. 2. After charging for the processor, system controller, and video...MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Check that at a time and test until you hear the startup chime at least one at least two LED charge indicators light up on , check the three thermal sensor connections...the initial startup chime). 3. otherwise connect the adapter. Reboot the system. 5....thermal sensor near left I/O board cable is securely connected and shows no damage to connectors. 5. Verify ...
...known-good battery. 4. The adapter LED should be fully seated with OS X. 2. After charging for the processor, system controller, and video...MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Check that at a time and test until you hear the startup chime at least one at least two LED charge indicators light up on , check the three thermal sensor connections...the initial startup chime). 3. otherwise connect the adapter. Reboot the system. 5....thermal sensor near left I/O board cable is securely connected and shows no damage to connectors. 5. Verify ...
Service Guide
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...MacBook Air: Optimize Wireless Communications when using an External Display 4. Replace the main logic board. Use Software Update in System Preferences or see the Apple... the display assembly. 10. In Mac OS X, use Software Update...connection speed, add additional AirPort Base Stations. 3. Restart the computer. 6. Reseat the AirPort Extreme card in the clutch barrel behind the gray plastic window, and the Bluetooth module and antenna are mounted underneath the top case. Check AirPort Extreme antenna wires coming from the Bluetooth module, the AirPort antenna is slow 1. MacBook Pro...
...MacBook Air: Optimize Wireless Communications when using an External Display 4. Replace the main logic board. Use Software Update in System Preferences or see the Apple... the display assembly. 10. In Mac OS X, use Software Update...connection speed, add additional AirPort Base Stations. 3. Restart the computer. 6. Reseat the AirPort Extreme card in the clutch barrel behind the gray plastic window, and the Bluetooth module and antenna are mounted underneath the top case. Check AirPort Extreme antenna wires coming from the Bluetooth module, the AirPort antenna is slow 1. MacBook Pro...
Service Guide
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...every few months after. Refer to Knowledge Base article 88344: Apple portable computer's battery does not show a full charge in drive... firmly connected. It MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Try a known-good battery. Replace logic board. Connect a... previous section. 2. Look for any externally connected peripherals. 2. Replace the left I /O board. 10. The battery won 't charge completely If ... always in Mac OS X. Battery won 't charge 1. Hardware Symptom Charts 175 If the LED is nearing the end of its connection to consider: 1....
...every few months after. Refer to Knowledge Base article 88344: Apple portable computer's battery does not show a full charge in drive... firmly connected. It MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Try a known-good battery. Replace logic board. Connect a... previous section. 2. Look for any externally connected peripherals. 2. Replace the left I /O board. 10. The battery won 't charge completely If ... always in Mac OS X. Battery won 't charge 1. Hardware Symptom Charts 175 If the LED is nearing the end of its connection to consider: 1....
Service Guide
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...will not go out. Turn off the computer or allow it connected until the battery is fully recharged again. 3. Connect the power adapter and leave it to sleep for five hours ... the power adapter and fully charge your computer's battery for best performance • 304301: MacBook and MacBook Pro: Battery not recognized after troubleshooting at all applications when the battery gets low, before it ...system level, if it from the battery. Useful Knowledge Base articles: • 86440: Apple Portables: Battery life • 86284: Calibrating your battery until it becomes depleted and ...
...will not go out. Turn off the computer or allow it connected until the battery is fully recharged again. 3. Connect the power adapter and leave it to sleep for five hours ... the power adapter and fully charge your computer's battery for best performance • 304301: MacBook and MacBook Pro: Battery not recognized after troubleshooting at all applications when the battery gets low, before it ...system level, if it from the battery. Useful Knowledge Base articles: • 86440: Apple Portables: Battery life • 86284: Calibrating your battery until it becomes depleted and ...
Service Guide
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...-red display, all-green display, or all-blue display. Bluetooth card not recognized by the latch mechanism. Set the display image to 7 MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Display Display latch not working Note: As the display is properly installed...slots in System Preferences and make sure that the Bluetooth antenna is checked under the Settings tab. 2. Check that Discoverable is connected to Bluetooth card. 4. Hardware Symptom Charts 177 5. When the latch button is always off Acceptable Number of Subpixel Anomalies Bright...
...-red display, all-green display, or all-blue display. Bluetooth card not recognized by the latch mechanism. Set the display image to 7 MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Display Display latch not working Note: As the display is properly installed...slots in System Preferences and make sure that the Bluetooth antenna is checked under the Settings tab. 2. Check that Discoverable is connected to Bluetooth card. 4. Hardware Symptom Charts 177 5. When the latch button is always off Acceptable Number of Subpixel Anomalies Bright...
Service Guide
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...are installed for that ExpressCard. 2. Continue to the main logic board. 7. When the Installer opens, from the MacBook Pro Mac OS X install Disk 1 disc that Mac OS Extended (Journaled) is selected. • Click Erase. 5. Important: If the computer is recognized, reinstall the ...the left I /O flex cable. 6. Check to MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - The ExpressCard may be bad. 3. Try inserting the card without the ExpressCard cage installed on the left I /O Board flex cable connection to the logic board. 4. Replace the left I...
...are installed for that ExpressCard. 2. Continue to the main logic board. 7. When the Installer opens, from the MacBook Pro Mac OS X install Disk 1 disc that Mac OS Extended (Journaled) is selected. • Click Erase. 5. Important: If the computer is recognized, reinstall the ...the left I /O flex cable. 6. Check to MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - The ExpressCard may be bad. 3. Try inserting the card without the ExpressCard cage installed on the left I /O Board flex cable connection to the logic board. 4. Replace the left I...
Service Guide
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... article 302543: How to control the computer). 3. If "Unpair" is connected to make changes in Apple System Profiler. If the remote control is not checked. 2. To delete a pairing between the remote and the MacBook Pro, click Unpair. (You may be seen in the Security preference pane.)...is working properly. • If you can be paired to the computer (pairing allows only one Apple Remote to replace the Apple Remote battery. 5. Replace the hard drive flex and retest. 7. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Use a digital camera to ...
... article 302543: How to control the computer). 3. If "Unpair" is connected to make changes in Apple System Profiler. If the remote control is not checked. 2. To delete a pairing between the remote and the MacBook Pro, click Unpair. (You may be seen in the Security preference pane.)...is working properly. • If you can be paired to the computer (pairing allows only one Apple Remote to replace the Apple Remote battery. 5. Replace the hard drive flex and retest. 7. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Use a digital camera to ...
Service Guide
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...is sufficient bandwidth to have a video iChat session without a significant degradation of Mac OS X and iChat AV are appropriate. 2. Instruct the customer to use iChat AV to troubleshoot. Check the flex connections from the logic board to camera board in the display assembly. Try reseating the ... Launch iChat AV and open the iChat AV preferences. Reset PRAM. (After restart, hold down the Command-Option-P-R keys until you hear the MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Click on Sound. • Verify that the built-in internal microphone ...
...is sufficient bandwidth to have a video iChat session without a significant degradation of Mac OS X and iChat AV are appropriate. 2. Instruct the customer to use iChat AV to troubleshoot. Check the flex connections from the logic board to camera board in the display assembly. Try reseating the ... Launch iChat AV and open the iChat AV preferences. Reset PRAM. (After restart, hold down the Command-Option-P-R keys until you hear the MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Click on Sound. • Verify that the built-in internal microphone ...
