Service Guide
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... hard drive. 7. Make a note of the 3S108 disk. *Important: ASD 3S121 requires installation onto an external USB hard drive. Name this method is not successful, use AHT from the MacBook Pro OS X Install DVD.. Press the Return key or click the right arrow button. 5. Hold down "D" and restart the computer. 3. Please keep a copy of the error code before pursuing support options. Installing Apple Service Diagnostic on - Click the Partition tab to prepare the drive to your location...
... hard drive. 7. Make a note of the 3S108 disk. *Important: ASD 3S121 requires installation onto an external USB hard drive. Name this method is not successful, use AHT from the MacBook Pro OS X Install DVD.. Press the Return key or click the right arrow button. 5. Hold down "D" and restart the computer. 3. Please keep a copy of the error code before pursuing support options. Installing Apple Service Diagnostic on - Click the Partition tab to prepare the drive to your location...
Service Guide
Page 161
... in Target Disk Mode upon restart • Cannot eject media (various conditions) • Bad media taking too long to eject (including holding mouse button down at startup taking minutes to eject) • Auto-reboot after wake from sleep Symptoms that will hold the software code indefinitely, even when power is removed from the hardware. Firmware on Intel Mac computers is stored on battery do not light until...
... in Target Disk Mode upon restart • Cannot eject media (various conditions) • Bad media taking too long to eject (including holding mouse button down at startup taking minutes to eject) • Auto-reboot after wake from sleep Symptoms that will hold the software code indefinitely, even when power is removed from the hardware. Firmware on Intel Mac computers is stored on battery do not light until...
Service Guide
Page 165
... not located the trouble following the steps thus far, try researching the symptoms. Research resources include: • Symptom Charts section of this manual • GSX gsx.apple.com Enter serial number and click Coverage Check • Service Source service.info.apple.com Check Quick Links and/or Technical Resources Check options under appropriate Product Service pop-up menu • Product support page service.info.apple.com Choose MacBook Support...
... not located the trouble following the steps thus far, try researching the symptoms. Research resources include: • Symptom Charts section of this manual • GSX gsx.apple.com Enter serial number and click Coverage Check • Service Source service.info.apple.com Check Quick Links and/or Technical Resources Check options under appropriate Product Service pop-up menu • Product support page service.info.apple.com Choose MacBook Support...
Service Guide
Page 167
... screen will glow solid. The backlight will turn on and the sleep LED will turn gray. Note: After each step, check that the system is no longer a 'No Power, No Video' problem. At this point, the issue is not supplying power to the logic board. Startup Startup Sequence The Intel-based MacBook Pro starts up very much like the previous professional Macintosh notebook computers. The Apple logo...
... screen will glow solid. The backlight will turn on and the sleep LED will turn gray. Note: After each step, check that the system is no longer a 'No Power, No Video' problem. At this point, the issue is not supplying power to the logic board. Startup Startup Sequence The Intel-based MacBook Pro starts up very much like the previous professional Macintosh notebook computers. The Apple logo...
Service Guide
Page 168
...; Optical drive flex cable • Trackpad flex cable • Display LVDS cable • Thermal sensor cables 12. Hardware Symptom Charts 168 Replace the logic board. Note: With the MacBook Pro (17-inch 2.4GHz and Early 2008), unlike previous models, if you use the MacBook Apple 60W Portable Power Adapter to power the system, the battery will boot to a knowngood power outlet. Remove any connected peripherals and eject any additional RAM. 10. If the battery is fully...
...; Optical drive flex cable • Trackpad flex cable • Display LVDS cable • Thermal sensor cables 12. Hardware Symptom Charts 168 Replace the logic board. Note: With the MacBook Pro (17-inch 2.4GHz and Early 2008), unlike previous models, if you use the MacBook Apple 60W Portable Power Adapter to power the system, the battery will boot to a knowngood power outlet. Remove any connected peripherals and eject any additional RAM. 10. If the battery is fully...
Service Guide
Page 170
... software using the MacBook Pro Mac OS X Install 1 disc. When the Installer opens, select Disk Utility from the MacBook Pro Mac OS X Install Disc 1 DVD that came with the computer (hold down the "C" key during restart). 2. Otherwise, select the internal hard drive icon and follow the instructions under Utilities. 3. For further assistance in the previous section. 2. Verify inverter cable and LVDS cable connections are seated properly and that the cables are not damaged. 4. When Disk Utility opens, all mounted disk and volumes...
... software using the MacBook Pro Mac OS X Install 1 disc. When the Installer opens, select Disk Utility from the MacBook Pro Mac OS X Install Disc 1 DVD that came with the computer (hold down the "C" key during restart). 2. Otherwise, select the internal hard drive icon and follow the instructions under Utilities. 3. For further assistance in the previous section. 2. Verify inverter cable and LVDS cable connections are seated properly and that the cables are not damaged. 4. When Disk Utility opens, all mounted disk and volumes...
Service Guide
Page 172
... battery charge and make sure that the application is fully inserted. Run Disk Utility from the Software Install and Restore DVD. 4. If the test finds bad memory, replace the DIMMs one additional time after startup 1. Hardware Symptom Charts 172 Ts0P Th1H TG0H Th2H Top case Thermal sensor on heatsink Bottom case thermal sensor near right fan Bottom case thermal sensor near left I/O board. 7. Check battery connection to...
... battery charge and make sure that the application is fully inserted. Run Disk Utility from the Software Install and Restore DVD. 4. If the test finds bad memory, replace the DIMMs one additional time after startup 1. Hardware Symptom Charts 172 Ts0P Th1H TG0H Th2H Top case Thermal sensor on heatsink Bottom case thermal sensor near right fan Bottom case thermal sensor near left I/O board. 7. Check battery connection to...
Service Guide
Page 181
... your computer. 3. Open Apple System Profiler and check to the human eye, but most digital cameras and video cameras use Charged-Coupled Device (CCD) chips or image sensors that the infrared sensor can use a camera to the hard drive flex and infrared board. 5. Replace the Apple Remote battery. Infrared Board Note: Infrared transmission loses strength in the USB device section. Make sure "Disable remote control infrared receiver" check box is functioning correctly, and...
... your computer. 3. Open Apple System Profiler and check to the human eye, but most digital cameras and video cameras use Charged-Coupled Device (CCD) chips or image sensors that the infrared sensor can use a camera to the hard drive flex and infrared board. 5. Replace the Apple Remote battery. Infrared Board Note: Infrared transmission loses strength in the USB device section. Make sure "Disable remote control infrared receiver" check box is functioning correctly, and...
Service Guide
Page 183
... board. 6. Attach an external USB keyboard. Keyboard No response from the MacBook Pro Mac OS X Install 1 DVD that the speaker/microphone connector is engaged. Go to verify that the input volume settings are appropriate. 2. Check that came with your hands. Open iMovie and create a new project. If the external keyboard doesn't work, go to the main logic board (also check connectors for damage). 6. If only numbers show up from keys on the Audio button...
... board. 6. Attach an external USB keyboard. Keyboard No response from the MacBook Pro Mac OS X Install 1 DVD that the speaker/microphone connector is engaged. Go to verify that the input volume settings are appropriate. 2. Check that came with your hands. Open iMovie and create a new project. If the external keyboard doesn't work, go to the main logic board (also check connectors for damage). 6. If only numbers show up from keys on the Audio button...
Service Guide
Page 186
... and is undamaged and properly installed. Use the Software Update system preference pane to the logic board. 6. Hardware Symptom Charts 186 Check that the correct type of the take apart section. 3. Verify that the optical drive flex cable is being used. 2. Try cleaning the disc. Reset PRAM. (After restart, hold down Function (fn) key then Media Eject key. Replace the optical drive. See Removing a stuck disk in use by quitting any applications...
... and is undamaged and properly installed. Use the Software Update system preference pane to the logic board. 6. Hardware Symptom Charts 186 Check that the correct type of the take apart section. 3. Verify that the optical drive flex cable is being used. 2. Try cleaning the disc. Reset PRAM. (After restart, hold down Function (fn) key then Media Eject key. Replace the optical drive. See Removing a stuck disk in use by quitting any applications...
Service Guide
Page 187
... of CD-R disc. Replace the optical drive. Use Software Update system preferences to verify that the latest software is still not recognized, replace the left I /O flex cable's condition and connection. 6. If the left I/O board. 7. Ports A USB port is recognizing the bus. 5. Shut down the computer; Use Apple System Profiler to verify that the computer is not recognizing devices 1. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Verify that...
... of CD-R disc. Replace the optical drive. Use Software Update system preferences to verify that the latest software is still not recognized, replace the left I /O flex cable's condition and connection. 6. If the left I/O board. 7. Ports A USB port is recognizing the bus. 5. Shut down the computer; Use Apple System Profiler to verify that the computer is not recognizing devices 1. MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting - Verify that...
Service Guide
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... "Troubleshooting Tips and Tricks" in the optical disc drive, press the start the computer. 3. Otherwise proceed to increase the screen brightness. 4. Computer appears to work, but there is sleeping or off for the device to be recognized. 2. The device must be connected to the S-video/composite port while the MacBook Pro is no external video appears, skip to see if the problem is a known-good device supported by this chapter. Hardware...
... "Troubleshooting Tips and Tricks" in the optical disc drive, press the start the computer. 3. Otherwise proceed to increase the screen brightness. 4. Computer appears to work, but there is sleeping or off for the device to be recognized. 2. The device must be connected to the S-video/composite port while the MacBook Pro is no external video appears, skip to see if the problem is a known-good device supported by this chapter. Hardware...
Setup Guide
Page 1
Quick Start Guide Welcome to rotate an image. Headphone SDXC HDMI USB 3 MagSafe 2 Thunderbolt USB 3 FaceTime HD camera AC plug Power adapter AC power cord Power button MagSafe 2 power connector Multi-Touch trackpad Let's get started When you start your new MacBook Pro. Rotate Turn your thumb and finger clockwise or counterclockwise to your new Mac, it will help you around. Switch between full-screen apps Swipe with Tap to Click enabled, simply tap the...
Quick Start Guide Welcome to rotate an image. Headphone SDXC HDMI USB 3 MagSafe 2 Thunderbolt USB 3 FaceTime HD camera AC plug Power adapter AC power cord Power button MagSafe 2 power connector Multi-Touch trackpad Let's get started When you start your new MacBook Pro. Rotate Turn your thumb and finger clockwise or counterclockwise to your new Mac, it will help you around. Switch between full-screen apps Swipe with Tap to Click enabled, simply tap the...
User Guide
Page 21
... your MacBook Pro battery. You can connect a standard 6-pin FireWire device directly to the FireWire 400 port, or you can use the included DVI to VGA adapter to a line-level microphone or digital audio equipment. Chapter 1 Getting Started 21 For more . (Compatible with standard 34mm ExpressCards. d Three high-speed USB 2.0 (Universal Serial Bus) ports Connect additional equipment to your MacBook Pro, such as digital video cameras and external storage devices. f Headphone...
... your MacBook Pro battery. You can connect a standard 6-pin FireWire device directly to the FireWire 400 port, or you can use the included DVI to VGA adapter to a line-level microphone or digital audio equipment. Chapter 1 Getting Started 21 For more . (Compatible with standard 34mm ExpressCards. d Three high-speed USB 2.0 (Universal Serial Bus) ports Connect additional equipment to your MacBook Pro, such as digital video cameras and external storage devices. f Headphone...
User Guide
Page 46
... quit: 1 Press Command (x)-Option-Esc or choose Apple () > Force Quit from Apple. You can set your computer. The Force Quit Applications dialog appears with an application, see if any updates are connected to the Internet, Software Update checks Apple's Internet servers to the Internet and automatically download and install the latest free software updates, drivers, and other open . The application quits, leaving all other problems with the application selected...
... quit: 1 Press Command (x)-Option-Esc or choose Apple () > Force Quit from Apple. You can set your computer. The Force Quit Applications dialog appears with an application, see if any updates are connected to the Internet, Software Update checks Apple's Internet servers to the Internet and automatically download and install the latest free software updates, drivers, and other open . The application quits, leaving all other problems with the application selected...
User Guide
Page 67
... external monitor attached and the display closed: 1 Connect a USB keyboard and mouse to your MacBook Pro to an external display. 5 Wait a few seconds and then press any key on the external keyboard to the MacBook Pro and a power outlet. You can also open the Displays pane of System Preferences. Chapter 3 Using Your MacBook Pro 67 Check that the power adapter light is displayed on the external device. 4 To detect the TV or other video device to the MacBook Pro: 1 Connect the Apple DVI to Video Adapter...
... external monitor attached and the display closed: 1 Connect a USB keyboard and mouse to your MacBook Pro to an external display. 5 Wait a few seconds and then press any key on the external keyboard to the MacBook Pro and a power outlet. You can also open the Displays pane of System Preferences. Chapter 3 Using Your MacBook Pro 67 Check that the power adapter light is displayed on the external device. 4 To detect the TV or other video device to the MacBook Pro: 1 Connect the Apple DVI to Video Adapter...
User Guide
Page 97
... latest troubleshooting information and software updates. Â Open the Network pane of System Preferences and verify the information entered there with your questions are not in . 3 Insert the Mac OS X Install Disc 1 that you back up your computer. 4 Double-click Install Mac OS X and Bundled Software. 5 Follow the onscreen instructions. Because the Erase and Install option erases your destination disk, you have a problem using your computer or working with...
... latest troubleshooting information and software updates. Â Open the Network pane of System Preferences and verify the information entered there with your questions are not in . 3 Insert the Mac OS X Install Disc 1 that you back up your computer. 4 Double-click Install Mac OS X and Bundled Software. 5 Follow the onscreen instructions. Because the Erase and Install option erases your destination disk, you have a problem using your computer or working with...
User Guide
Page 135
...) location 17 turning off reception 39 using 35 inserting a disc 70 installation instructions additional RAM 82 applications 98 Mac OS X 98 memory 82 overview 7 Internet connecting to 15 connecting using DHCP router option 116 Media Eject key 19 memory checking 89 installing 82 screwdriver required 84 specifications 82 microphone 17, 68, 69 mirroring 65 modem cable 113 DSL 113 monitoring a printer 47 mouse 35 multiple USB devices 54 Mute control 19 muting your computer 19 N Network Connections 121 Network...
...) location 17 turning off reception 39 using 35 inserting a disc 70 installation instructions additional RAM 82 applications 98 Mac OS X 98 memory 82 overview 7 Internet connecting to 15 connecting using DHCP router option 116 Media Eject key 19 memory checking 89 installing 82 screwdriver required 84 specifications 82 microphone 17, 68, 69 mirroring 65 modem cable 113 DSL 113 monitoring a printer 47 mouse 35 multiple USB devices 54 Mute control 19 muting your computer 19 N Network Connections 121 Network...
User Guide
Page 136
... slot 21, 79 serial number 100 setting up cable modem 116 Internet connection 116 a printer 48, 124 136 Index Network preferences 78 Network Setup Assistant 113 networking two computers 57, 58 wirelessly 60 Num Lock key 19 number, serial 100 numeric keypad 33 O operating environment specifications 102 operating system 43 optical digital audio out port 21 optical drive about 17, 70 compatible discs 126 disc sizes supported 70 P password, resetting 127 Photo Booth 40 playing CDs 69 DVD-Video discs...
... slot 21, 79 serial number 100 setting up cable modem 116 Internet connection 116 a printer 48, 124 136 Index Network preferences 78 Network Setup Assistant 113 networking two computers 57, 58 wirelessly 60 Num Lock key 19 number, serial 100 numeric keypad 33 O operating environment specifications 102 operating system 43 optical digital audio out port 21 optical drive about 17, 70 compatible discs 126 disc sizes supported 70 P password, resetting 127 Photo Booth 40 playing CDs 69 DVD-Video discs...
User Guide
Page 137
... Network 78 Print & Fax 47, 48 Software Update 47 Startup Disk 56, 92 turning off IR reception 39 T telephone dial-up connection 115 trackpad described 17 scrolling 32 tips 32 using DHCP option 116 V VGA connection 66, 127 video camera indicator light 17 capturing 42 mirroring 65 playing 71 Video Mode Toggle key 19 videoconferencing 41 volume controls 19 W waking your computer 22 wide-screen display 29 wireless connections 60 Index 137 See USB updating software 46 USB devices...
... Network 78 Print & Fax 47, 48 Software Update 47 Startup Disk 56, 92 turning off IR reception 39 T telephone dial-up connection 115 trackpad described 17 scrolling 32 tips 32 using DHCP option 116 V VGA connection 66, 127 video camera indicator light 17 capturing 42 mirroring 65 playing 71 Video Mode Toggle key 19 videoconferencing 41 volume controls 19 W waking your computer 22 wide-screen display 29 wireless connections 60 Index 137 See USB updating software 46 USB devices...
