User Guide
Page 17
Keep these numbers available when contacting customer service for assistance. Serial number location 7 Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer.
Keep these numbers available when contacting customer service for assistance. Serial number location 7 Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer.
User Guide
Page 45
... of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is not installed on your computer, first you to run , and then follow the onscreen instructions. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows downloading instructions are provided in the taskbar. ... tool because only .exe files are displayed. When the tool opens, select the type of the following options: ● A Failure ID link is installed, follow the on page 35. Using HP PC Hardware Diagnostics Windows (select products only) 35 or - Select...
... of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is not installed on your computer, first you to run , and then follow the onscreen instructions. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows downloading instructions are provided in the taskbar. ... tool because only .exe files are displayed. When the tool opens, select the type of the following options: ● A Failure ID link is installed, follow the on page 35. Using HP PC Hardware Diagnostics Windows (select products only) 35 or - Select...
User Guide
Page 47
...are provided. Go to a USB flash drive: 1. Contact support, and provide the Failure ID code. Starting HP PC Hardware Diagnostics UEFI To start in Windows, you must use the attached keyboard. The HP PC Diagnostics home page is displayed. 2. NOTE: If you want to run, and ...version To download the latest HP PC Hardware Diagnostics UEFI version to http://www.hp.com/go/techcenter/pcdiags. or - Follow the on-screen instructions. - If your Failure ID and product number automatically filled in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then ...
...are provided. Go to a USB flash drive: 1. Contact support, and provide the Failure ID code. Starting HP PC Hardware Diagnostics UEFI To start in Windows, you must use the attached keyboard. The HP PC Diagnostics home page is displayed. 2. NOTE: If you want to run, and ...version To download the latest HP PC Hardware Diagnostics UEFI version to http://www.hp.com/go/techcenter/pcdiags. or - Follow the on-screen instructions. - If your Failure ID and product number automatically filled in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then ...
User Guide
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... H hard drive installation 24 removal 24 HP Assistive Policy 43 HP PC Hardware Diagnostics UEFI downloading 37 starting 37 using 36 HP PC Hardware Diagnostics Windows downloading 35 installing 36 using 35 HP Recovery media recovery 33 HP resources 1 HP Sure Recover 34 I installation guidelines 8 ...drive installation 23 removal 22 orientation changing 13 P product ID location 7 product information 1 R rear panel components 6 recovery 32 discs 33 HP Recovery partition 33 media 33 USB flash drive 33 recovery media creating using HP Cloud Recovery Download Tool 32 creating using Windows tools ...
... H hard drive installation 24 removal 24 HP Assistive Policy 43 HP PC Hardware Diagnostics UEFI downloading 37 starting 37 using 36 HP PC Hardware Diagnostics Windows downloading 35 installing 36 using 35 HP Recovery media recovery 33 HP resources 1 HP Sure Recover 34 I installation guidelines 8 ...drive installation 23 removal 22 orientation changing 13 P product ID location 7 product information 1 R rear panel components 6 recovery 32 discs 33 HP Recovery partition 33 media 33 USB flash drive 33 recovery media creating using HP Cloud Recovery Download Tool 32 creating using Windows tools ...
Maintenance and Service Guide
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... Diagnostics Windows (select products only 102 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 102 Accessing HP PC Hardware Diagnostics Windows 103 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support 103 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 103 Downloading HP PC Hardware Diagnostics Windows 104 Downloading the latest...
... Diagnostics Windows (select products only 102 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 102 Accessing HP PC Hardware Diagnostics Windows 103 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support 103 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 103 Downloading HP PC Hardware Diagnostics Windows 104 Downloading the latest...
Maintenance and Service Guide
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... Windows by product name or number (select products only) ...104 Installing HP PC Hardware Diagnostics Windows 104 Using HP PC Hardware Diagnostics UEFI ...105 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 105 Starting HP PC Hardware Diagnostics UEFI 105 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 106 Downloading the...
... Windows by product name or number (select products only) ...104 Installing HP PC Hardware Diagnostics Windows 104 Using HP PC Hardware Diagnostics UEFI ...105 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 105 Starting HP PC Hardware Diagnostics UEFI 105 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 106 Downloading the...
Maintenance and Service Guide
Page 11
...customer service for powered audio devices 12 Power cord connector NOTE: Your model might have additional optional ports available from HP. You can use the video connectors on the graphics card or the integrated graphics on the exterior of the system board ... specific graphics card installed and software configuration determines the behavior. Serial number location Each computer has a unique serial number and a product ID number that are located on the system board. ENWW Serial number location 3 Table 1-2 Rear panel components and their descriptions (continued) Item...
...customer service for powered audio devices 12 Power cord connector NOTE: Your model might have additional optional ports available from HP. You can use the video connectors on the graphics card or the integrated graphics on the exterior of the system board ... specific graphics card installed and software configuration determines the behavior. Serial number location Each computer has a unique serial number and a product ID number that are located on the system board. ENWW Serial number location 3 Table 1-2 Rear panel components and their descriptions (continued) Item...
Maintenance and Service Guide
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...Boot the computer to the Safe Mode to see if it becomes necessary to call , write down the computer serial number and product ID number. There might be prepared to do the following tasks to ensure that will boot without diagnostics Use these solutions to isolate the... lights are working on the front of the computer to see the Safety & Regulatory Information guide. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. For more information about choosing a workspace and creating a safe and comfortable work environment may result...
...Boot the computer to the Safe Mode to see if it becomes necessary to call , write down the computer serial number and product ID number. There might be prepared to do the following tasks to ensure that will boot without diagnostics Use these solutions to isolate the... lights are working on the front of the computer to see the Safety & Regulatory Information guide. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. For more information about choosing a workspace and creating a safe and comfortable work environment may result...
Maintenance and Service Guide
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...; Born on date ● Serial number ● SKU number ● UUID (Universally Unique Identifier) ● Asset tracking number ● Feature byte ● Build ID ● Product family ● System board ID ● System board CT number ● Panel type ● Panel serial number ● Integrated MAC Address ENWW Computer Setup-Main 77
...; Born on date ● Serial number ● SKU number ● UUID (Universally Unique Identifier) ● Asset tracking number ● Feature byte ● Build ID ● Product family ● System board ID ● System board CT number ● Panel type ● Panel serial number ● Integrated MAC Address ENWW Computer Setup-Main 77
Maintenance and Service Guide
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...Support for specific Computer Setup options can vary, depending on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to current system configuration, exits Computer Setup, and reboots. Change date and ...by Power On Self Test (POST) during boot up. ENWW Computer Setup-Security 79 System IDs Lets you to set . Save Custom Defaults Saves the current system configuration settings as feature byte, build ID, serial number, SKU number, product family, system board CT number, and product name. ...
...Support for specific Computer Setup options can vary, depending on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to current system configuration, exits Computer Setup, and reboots. Change date and ...by Power On Self Test (POST) during boot up. ENWW Computer Setup-Security 79 System IDs Lets you to set . Save Custom Defaults Saves the current system configuration settings as feature byte, build ID, serial number, SKU number, product family, system board CT number, and product name. ...
Maintenance and Service Guide
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... on-screen instructions. ● If instructions for calling support are displayed. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that allows you must download and install it. If HP PC Hardware Diagnostics Windows is not installed on page 104. Follow those instructions. 102...
... on-screen instructions. ● If instructions for calling support are displayed. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that allows you must download and install it. If HP PC Hardware Diagnostics Windows is not installed on page 104. Follow those instructions. 102...
Maintenance and Service Guide
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... you to run , and then follow this procedure. 1. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that are provided. Contact support, and provide the Failure ID code. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you need...
... you to run , and then follow this procedure. 1. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that are provided. Contact support, and provide the Failure ID code. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you need...
Maintenance and Service Guide
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Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to factory default. g. Reboot the system. Turn on restart. c. ...
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to factory default. g. Reboot the system. Turn on restart. c. ...
Maintenance and Service Guide
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... 63 memory 69 mouse 63 network 66 power 55 printer 61 software 73 processor illustrated 5 removal and replacement 40 product features 1 product ID locations 3 R rear panel components 2 recovery 109, 111 discs 111 media 111 USB flash drive 111 recovery media 110 creating using... HP Cloud Recovery Download Tool 110 creating using Windows tools 110 Remote HP PC Hardware Diagnostics UEFI settings customizing 108 using 107 removal and replacement drive cage 29 fan shroud 38 front bezel...
... 63 memory 69 mouse 63 network 66 power 55 printer 61 software 73 processor illustrated 5 removal and replacement 40 product features 1 product ID locations 3 R rear panel components 2 recovery 109, 111 discs 111 media 111 USB flash drive 111 recovery media 110 creating using... HP Cloud Recovery Download Tool 110 creating using Windows tools 110 Remote HP PC Hardware Diagnostics UEFI settings customizing 108 using 107 removal and replacement drive cage 29 fan shroud 38 front bezel...
