Get support for Whirlpool WTW5000DW

Whirlpool WTW5000DW Support Question

Whirlpool WTW5000DW Support Question

Find answers below for this question about Whirlpool WTW5000DW.
Need a Whirlpool WTW5000DW manual? We have 4 online manuals for this item!
Question posted by dors412 on August 4th, 2016

Lock Indicator Will Not Stop Flashing

Washer was working fine. Went to start a new load, pressed the start button and all that happened was the "locked" light kept flashing. Wouldn't begin sensing or filling with water. Tried unplugging for a minute, replugged and nothing....locked light still flashing. Help!

Current Answers

Answer #1: Posted by khanjee on August 4th, 2016 10:29 AM
This answer was accepted by the poster of the original question.
khanjee

Member since:
July 23rd, 2016

Points: 205,300
1,090
points
Washing machine lights flashing

Many modern washing machines display error codes if they detect a fault, but they don't all display a readable error code. The more basic ones indicate an error by flashing, or lighting some of the lights.

If your washing machine stops working and you can see some of the lights flashing, or one or more option lights have lit up, then make a note of which lights are flashing and which option lights are lit so you can report it when booking an engineer or researching the fault. However, most flashing light error codes are listed in the technical books as LED1, LED 2 etc and not by name

If the washing machine is flashing a single light, count the number of flashes. For example, the door locked indicator may flash 7 times, pause, and flash another 7 times in a constant cycle which would indicate error code 7. If it is just flashing continuously, with no pause, then it isn't indicating an error code. It may still have a problem, but it isn't giving any clues.

If there is no cycle of flashes as described above, but one or more option lights have lit up then this may be the machine's way of showing an error code. Note: The error code lists engineers have access to only show option lights by number, and not by name. Therefore you need to report the lights as LED 1 and 3, or 2 and 4 etc. and not "delay timer" and "extra rinse". Count the lights from the left (or from the top if in a column) and report as "led 1 and 3" etc.

This information is vital, and needs mentioning when reporting a fault. I have an appliance error code section which gives further insight into why error codes aren't readily available to the public as well as explaining why many aren't much use to you anyway. Some of the more common and simple error codes are listed though - Washing machine error codes


Please Accept my answer by providing you with the best possible solution. Would be more glade.
THANK YOU

Related Whirlpool WTW5000DW Manual Pages

Installation Guide - Page 2

...washer. Drain hose with clamp, U-form, and cable tie Inlet hoses with flat washers To order, please refer to improve performance and minimize noise and possible "washer walk". Install your washer...(2 pack) Alternate parts: (Not supplied with washer) Adjustable or open end wrench 9/16" (... insert in a basement, laundry room, closet, or recessed...washer in the top of your ...
Installation Guide - Page 3

...minute. install no more space for winterizing information. If you will need . Floor drain system 24 in your Use and Care Guide for ease of washer. n Hot and cold water faucets located within 4 ft (1.2 m) of power cord on all sides of washer. (Additional hoses may be needed.) Laundry...n A level floor with water and load) of standpipe must support washer's total weight (with maximum ...
Installation Guide - Page 4

... that the ground path is adequate. n This washer is equipped with a qualified electrician if you start: remove shipping materials It is necessary to remove..., 3 prong, grounding-type outlet, grounded in the neutral or ground circuit. 48" (1.2 m) Move washer to the instructions included with local codes and ordinances. IMPORTANT: Removing shipping base is recommended. Remove shipping ...
Installation Guide - Page 5

... must be inside standpipe; Squeeze clamp with pliers and slide black elbow end of drain hose should be used. 5 For a laundry tub or standpipe drain, go to drain port Remove tape from washer lid, open lid and remove cardboard packing tray from tub CONNECT DRAIN HOSE 5. See "Tools and Parts". 6. do not...
Installation Guide - Page 6

... hoses. If you will drain later. 6 Connect inlet hoses to washer Attach hose to faucets or washer. Use pliers to inlet valves. Repeat with cold water inlet valve. Check for leaks. Connect inlet hoses to water faucets Run water for a few seconds through hoses into a laundry tub, drainpipe, or bucket to check for leaks Turn on...
Installation Guide - Page 7

... with a wood block or similar object that will support weight of washer about 1/2" (13 mm) from the washer cabinet. HELPFUL TIP: You may want to laundry tub leg, drain standpipe, or inlet hoses for wall standpipe with floor. LEVEL WASHER IMPORTANT: Level washer properly to turn jam nuts counterclockwise on feet until they are about...
Use & Care Guide - Page 3

..., you start the cycle, the lid will lock, and the washer will hear the motor turn the basket in your load or allows time for the load. It may hear a clicking and hum at all, as done in the "Cycle Status Lights" section. IMPORTANT: You will be added. What's New Under the Lid? Cleaning with low-water washplate...
Use & Care Guide - Page 4

...optimal fabric softener distribution. 2 RINSES with water. press again to estimate the load size. SENSING When the Start/Pause button is working properly. Once the lid has locked the second time, the washer will use the warmest wash water safe for your load. If the sensing light is on, then washer is pressed, the washer will unlock briefly before water is added to cancel a cycle and...
Use & Care Guide - Page 5

... speeds for best results. The sensing process will unlock once the washer movement has stopped. SPIN The washer spins the load at high speed. Remove the load promptly for proper water removal, based on the selected cycle and spin speed. RINSE You will hear sounds similar to open the lid, press START/PAUSE. This light indicates that the lid is restarted...
Use & Care Guide - Page 6

... washing. Bright or darkly colored cottons, linens, casual and mixed loads Cold Wash Cold High Cold water with enough water to wash small, lightly soiled loads of the cycle begins, and uses a higher water level than other fabric types. No-iron fabrics, cottons, perm press, synthetics Casual Hot Warm Cool Cold Tap Cold Low Use this cycle for...
Use & Care Guide - Page 7

... instructions to avoid damage to avoid pilling. Using Your Washer 1. Loose change, buttons, or any small object can pass under the washplate and become trapped, causing unexpected sounds. • Sort items by recommended cycle, water temperature, and colorfastness. • Separate heavily soiled items from lightly soiled. • Separate delicate items from sturdy fabrics. •...
Use & Care Guide - Page 8

... overfill or dilute. Adding Liquid Fabric Softener Manually to Wash Load During the final rinse, wait until the washer has completed filling, press the START/Pause button to ensure proper distribution at correct time in the rinse cycle, this washer has been designed to reduce tangling. 3. Try mixing different sized items to allow the use color-safe bleach...
Use & Care Guide - Page 9

... bleed or fade Light soils Press the START/Pause button to the desired setting. Then close lid and press START/Pause again to help dissolve detergents. Always read and follow fabric care label instructions to avoid damage to your previous washer provided. When the cycle has finished, the DONE indicator will unlock once the washer movement has stopped. Promptly remove...
Use & Care Guide - Page 10

... the dispensers, wipe them with no Power/Cancel button, press and hold START/ Pause/Unlock for better ventilation and drying of liquid chlorine bleach to begin the cycle. NOTE: Use of the washer basket. After the Clean Washer cycle has stopped, run a RINSE & SPIN cycle to rinse cleaner from washer. Use an all-purpose surface cleaner, if needed...
Use & Care Guide - Page 11

... towels into washer basket. 7. Turn off both water faucets. Shut off water supply to washer, to avoid flooding due to water pressure surge. Close lid and place tape over edge and into basket opening. Transport washer in new location. Turn on RINSE & SPIN cycle for about 30 seconds to clean washer and remove antifreeze, if used. Unplug or disconnect...
Use & Care Guide - Page 12

... level. It may not be unbalanced. This is normal. Fill hose washers. Do not place tape over drain opening. This is normal operation for leaks (laundry tubs, drain pipe, water pipes, and faucets.) Washer not loaded as final amounts of water for service to call . See "What's New under water. Feet may hear the whirring sound of the basket...
Use & Care Guide - Page 13

... for proper water supply. Check for assistance and to run or fill, washer stops working or wash light remains on your load requirements. NOTE: If problems continue, contact an electrician. Normal washer operation. Close lid and press START/Pause. Select RINSE & SPIN. Press START/Pause. Only use an extension cord. Troubleshooting First try the solutions suggested...
Use & Care Guide - Page 14

... in hoses. Make sure hot and cold inlet hoses are not clogged. Inlet valve screens on load after washer has started. 14 Remove any kinks in the inlet hose. Be sure to remove excess water. Always measure detergent and follow detergent slow or stop draining and spinning. Use the recommended cycle/spin speed for proper...
Use & Care Guide - Page 15

... the "Cycle Guide" to avoid dye transfer. Not cleaning or removing stains Added more water to improve cleaning. Washer senses load size and adds correct amount of load. Added water lifts the laundry off the washplate, resulting in loose heaps evenly around the washplate. Load items in less effective cleaning. Add only 1 or 2 additional items after the cycle...
Use & Care Guide - Page 16

...wrong or too much detergent. Be sure laundry packet is tightly packed. Run the Clean Washer with affresh® cycle after washer has started. Lid Locked light is flashing The lid is complete. washing to match your items. 16 Follow the manufacturer's instructions to avoid damage to washer basket before starting wash load. The lid will damage fabrics. Unload...

Whirlpool Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • Sounds different than my previous washer - Top-load HE washer with Dispensers in Corners
    ... from the load. Why is the washer pausing/stopping during wash - Cabrio® washer with Dispensers in Corners Sounds different than my previous washer - Cabrio® sound clips Play the sound of water are not accustomed to. Play the sound of the drain cycle. How does this washer work differently than my previous washer - Top-load HE washer with Dispensers...
  • How to remove odors from front-load washer (for washers with stored program for cleaning washer)
    .... Open the door and remove the items from  the washer before beginning the cleaning process. Do not add detergent or other laundry products to remove odors from a front-load washer with the Clean Washer cycle (on Affresh washer cleaner, click  Continue the cycle by pressing the Start button. Add liquid chlorine bleach to softer. If doing a monthly...
  • Washer will not fill or start - Top-load HE washer with Dispensers in Corners
    ... with dry items only. Is there oversudsing? Re-select your standard, deep-fill washer. The amount of water. Do not add detergent. Use cold water. Use only HE detergent in your desired cycle and press Start. Top-load washer Not filling or not starting the washer. Load-sensing Energy Star top-load washer with agitator. Display shows an error code - Cabrio®

Similar Questions

Power Light Blinking
I washing a load in my wtw8500dw washer. I went to move the clothes to dryer. I noticed the clothes ...
(Posted by lnparisi 6 years ago)
Whirpool Wtw5000dw Stops During Wash Cycle. Won't Finish.
I have owned this machine for only a couple of months now. The last week or so it will stop in the m...
(Posted by missphnx 8 years ago)
Wtw5000dw Whirlpool Washer Will Not Progress In Cycle
I have had my washer for just under 5 months. It is not used in excess. It takes forever to sense an...
(Posted by csnyder10 8 years ago)
Washer Won't Start When I Press The Start Button
I press the start button and I press for 3 seconds, the door locks sometimes. The usual lights come ...
(Posted by Kkissell 9 years ago)
Washer Will Not Spin With Full Load In It. Motor Problem?
Whirldpool Gold Ultimatte Care 2 issue spinning Washer will not spin with full load. We have to ta...
(Posted by jmazz888 11 years ago)
Ask a New Question
Use the box below to post a new question about this Whirlpool product .
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Whirlpool Manuals

Find free Whirlpool WTW5000DW manuals and user guides available at ManualOwl.com. Try out our unique manual viewer allowing you to interact with manuals from directly within your browser!

Whirlpool Reviews

View thousands of Whirlpool user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Whirlpool customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Whirlpool customer service rankings, employee comments and much more from our sister site.

Whirlpool Recalls

Find comprehensive Whirlpool recall information updated hourly on RecallOwl.com.