Whirlpool WFW72HEDW Support Question
Whirlpool WFW72HEDW Support Question
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Question posted by wendyfinn892 on January 11th, 2015
Washer Is Frozen With Door Lock Light Flashing.
I only had this washer delivered on Tuesday. In the middle of a cycle, it froze and the door lock light is flashing. None of the other buttons are working. We unplugged it for a few hours, but no change. What can we do?
Current Answers
Answer #1: Posted by waelsaidani1 on January 17th, 2015 9:28 AM
waelsaidani1
Member since:
May 12th, 2013 Points: 19,501,797
Member since:
May 12th, 2013 Points: 19,501,797
There are many different models of Whirlpool Duet washers. Here are some general tips that may help:
Open the door and then close it firmly. The washer will not start if it does not detect that the door was opened following the completion of the previous cycle. It will also not start if it detects that the washer door is open.
Make sure that you hold down the start button for at least one deliberate second when starting the washer.
To cancel a cycle, push the pause/cancel button twice.
If you are not able to clear the display and start a cycle, try completely unplugging the washer for 5 minutes and then plug it back in. You may have control board that is frozen up due to a power surge or glitch through the electrical lines. Completely disconnecting electrical power for 5 minutes may reset the control board so that it will operate properly.
The washer will normally display an error code such as FdL (door lock) or F14 (control board error). If you see one of these error codes, resubmit your question with this additional information and the full model number of your Whirlpool Duet washer.
With a full model number, we can normally provide more diagnostic help and advice to help you resolve this problem.
Open the door and then close it firmly. The washer will not start if it does not detect that the door was opened following the completion of the previous cycle. It will also not start if it detects that the washer door is open.
Make sure that you hold down the start button for at least one deliberate second when starting the washer.
To cancel a cycle, push the pause/cancel button twice.
If you are not able to clear the display and start a cycle, try completely unplugging the washer for 5 minutes and then plug it back in. You may have control board that is frozen up due to a power surge or glitch through the electrical lines. Completely disconnecting electrical power for 5 minutes may reset the control board so that it will operate properly.
The washer will normally display an error code such as FdL (door lock) or F14 (control board error). If you see one of these error codes, resubmit your question with this additional information and the full model number of your Whirlpool Duet washer.
With a full model number, we can normally provide more diagnostic help and advice to help you resolve this problem.
Related Whirlpool WFW72HEDW Manual Pages
Installation Guide - Page 3
... and cold water fill valves on back of washer.
You will be large enough to allow door to fully open. n Hot and cold water faucets located within 6 ft (1.8 m) of power cord on washer, and water pressure of washer/dryer. IMPORTANT: Do not install, store or operate washer where it will need:
n A water heater set to...
Installation Guide - Page 4
... m) from bottom of drain hose should be installed using a floor drain, wall standpipe, floor standpipe, or laundry tub. Select method you have an overhead sewer and need . IMPORTANT: To avoid siphoning, only 4.5" (114 mm) of washer. Always secure drain hose with cable tie. Minimum carry-away capacity: 17 gal. (64 L) per minute...
Installation Guide - Page 6
... power cord
If clamp is transported at later date, call your local service center to center of washer. For a laundry tub or standpipe drain, go to back of hole. Pull bolts and plastic spacers from
washer
6. C over end of drain hose, squeeze clamp with separate directions. CONNECT DRAIN HOSE
7. Squeeze clamp with pliers...
Installation Guide - Page 7
...hose into standpipe or lay on bottom of laundry tub. IMPORTANT: Only 4.5" (114 mm) of drain hose should run until it is connected to hot water to work properly. Attach the hose labeled hot to...to hot water faucet. In most standard configurations, hoses will need additional parts with flat washers (not provided). Repeat this step with the hose labeled cold for the cold water faucet....
Installation Guide - Page 8
... for leaks
Remove cardboard from top and rock back and forth, making sure all four feet are found.
14. Repeat, rocking washer from side to laundry tub leg, drain standpipe, or inlet hoses for future reference.
Screw coupling by hand until it is snug. Record hose installation or replacement dates for ...
Dimension Guide - Page 2
...mm) from bottom of washer to change materials and specifications without notice. Dimensions are the minimum required. Add spacing...laundry tub must be needed . Custom cabinet installation (washer only):
7" (178 mm)
Undercounter installation washer only:
14" (356 mm)
1" (25 mm)
4" (102 mm)
** Recommended 4" (102 mm), minimum 1.5" (38 mm)
All dimensions show recommended spacing allowed, except for closet door...
Use & Care Guide - Page 5
... all future cycles until the light above START comes on or off .
2 WASH CYCLE KNOB Turn the knob to select a cycle for up to 12 hours. A Extra Rinse Activate this option to turn on to start of cycles.
3 START Touch and hold CYCLE SIGNAL for all cycles. B TumbleFresh™ Option The TumbleFresh™ option will be changed. • Faster...
Use & Care Guide - Page 6
... the best performance. The Done indicator is also lit during the cycle, such as when the washer is touched, the washer will first perform a self-test on the door lock mechanism and the sensing light will come on load size will come on all Cycle Status Lights are low-sudsing and quick-dispersing to the load. Use only...
Use & Care Guide - Page 7
...Using the highest wash temperature available ensures sanitization. aureginosa, and S. Small load: Fill the washer drum with Oxi
Slow
Light Delay Wash
Off
Cycle Details:
This cycle combines mediumspeed tumbling and a fastspeed spin. pneumonia, P. Using the highest wash temperature...
Use & Care Guide - Page 8
...™
colored cottons,
Wash
Medium Normal Extra Rinse
linens, casual
Off
Light
Delay Wash
and mixed loads
This cycle uses a concentrated detergent solution along with affresh® cycle. Medium load: Fill the washer drum up to a slower setting.
Large load: Fill the washer drum up to add water.
Spin speed can tumble freely.
Load Size...
Use & Care Guide - Page 9
...garments. IMPORTANT:
n Empty pockets.
Loose change, buttons, or any small object can set stains into washer
Sort items by pushing it without laundry
Before washing clothes for best cleaning and..., knits, and corduroy fabrics will pick up lint from lightly soiled. Close the washer door by recommended cycle, water temperature, and colorfastness. Treat stains promptly and check...
Use & Care Guide - Page 12
...door lock, unlock, and lock again. NOTE:
n The door will be unable to add 1 or 2 missed garments, you may take several minutes. n This washer has a tight seal to restart the cycle. Once you touch and hold again to 6 hours... light is lit.
Using Your Washer
12. Touch START once; Then close door and touch and hold START to dry between the tub and the washer drum. To set the washer ...
Use & Care Guide - Page 13
... areas or soil buildup are found , wipe down area thoroughly with a dry cloth and let washer interior air dry with affresh® cycle.
Select the Clean Washer with door open.
When replacing your last option selection and will lock. WASHER CARE
Recommendations to control the rate at which soils and detergent may increase the rate at...
Use & Care Guide - Page 14
... straight out to allow for better ventilation and drying of dispenser
with guides in washer, then slide dispenser back into slot.
14 Use an all-purpose surface cleaner, if needed. Use mild soap and water. Press down on dispenser. 2. After the cycle is complete, leave the door open slightly to
remove the dispenser.
3.
Use & Care Guide - Page 15
... time, follow WINTER STORAGE CARE directions before moving : 1. Unplug washer or disconnect power. WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer where it will be transported in hoses, freezing can damage washer. Plug in washer drum
and run washer through HEAVY DUTY cycle to your washer only when you are home. Because some water may...
Use & Care Guide - Page 16
... be attached and have water flowing to clear the code.
F8 followed by E2 (door
will display this error code during Clean Washer with affresh® cycle. Touch POWER once to clear the code. Touch POWER to continue.
Washer door not locking.
If code appears again, call . for items in drum during that may appear when...
Use & Care Guide - Page 17
... metallic noises
Door locking or unlocking.
This is normal to possibly avoid a service call for selected cycle.
Avoid tightly packing the load. The washer senses load sizes and adds the correct amount of cabinet. It may make a humming sound with a few extra items.
Item or load not suitable for service to drainpipe or laundry tub...
Use & Care Guide - Page 19
... for your garment. Washing many loads. If the "Add Garment" light is normal.
19
Remove any items sticking through the drum holes.
Only use garment bags when washing small items.
Door locked at end of hot or warm washes. Check drain hose for each cycle. See "Installation Requirements" in Installation Instructions. Do not seal...
Use & Care Guide - Page 21
... cannot be removed immediately after the cycle is complete.
Door not left open to allow the washer to avoid dye transfer. Sharp items were in "Washer Maintenance." Items may have been added incorrectly. Load with affresh® cycle monthly or every 30 wash cycles.
Sort dark clothes from whites and lights. Use hot or warm temperatures if...
Use & Care Guide - Page 22
....)
Incorrect dispenser operation
Clogged dispensers or laundry products dispensing too soon. Touch and hold CONTROL LOCK for assistance and to remove extra suds and ensure proper rinsing of balance. Liquid chlorine bleach not used in washer. Cycle time changes or Normal washer operation. The options you will also affect the cycle times. The controls are detected, a special...
Whirlpool Knowledge Base Results
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The self-cleaning cycle on my gas range will not operate
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Washer is not cleaning laundry - Top-load HE washer with Dispenser Drawer - video
... light is not cleaning laundry. Make sure the hot-water inlet hose is connected to the hot-water faucet and that require cold-water rinses. Select Fabric Softener button. The Fabric Softener option must be selected to the load. video My Cabrio High Efficiency washer is on the lid lock. ...
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