Western Digital WD40000H2NC Support Question
Western Digital WD40000H2NC Support Question
Find answers below for this question about Western Digital WD40000H2NC - World Edition II.Need a Western Digital WD40000H2NC manual? We have 3 online manuals for this item!
Question posted by emailbillbrown on February 19th, 2012
My World Edition Ii Hard Drive Continuously 'hangs', Requiring 'hard' Restart
Over the last several weeks, my World Edition II hard drive, and on a daily basis, has continuoulsy "hanged". By this, it becomes "not found" within Windows Explorer, even as its networked and mapped correctly with static directory locations (at one moment, my "Y" an "Z" drives are found and accessible; the next, they are not).
The white moving light indicator on the front of the hard drive housing, which is the only visible indicator, and which normally moves slowly up and then down continuously, "stops" moving entirely when the unit "hangs".
I then have tried to power the unit off -- but it becomes completely unresponsive. Only when I've physically disconnected the power source from the WD40000H2NC, waited five seconds, and then reconnect it -- having to wait several minutes for it to "power" back up -- is it again discoverable and its data accessible.
However, this lasts only 15-20 minutes, and it happens anew. Over and over.
WHAT IS WRONG with my unit? I purchased it directly from WD.
Thank you.
Current Answers
Related Western Digital WD40000H2NC Manual Pages
User Manual - Page 2
... 6008/+65 62430496
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. ii Most technical support questions can be answered through our knowledge base or e-mail support service at support.wdc.com and choose from these topics:
•...
User Manual - Page 3
... BOOK 3.0 USER MANUAL
WD Service and Support ii Accessing Online Support ii Contacting WD Technical Support ii
1 About Your WD Drive 1
Kit Contents 1 USB 3.0 Micro-B Cable 2 PCIe Adapter Card 3 Optional Accessories 3
System Requirements 3 Drive Format 3 Physical Description 4
Views 4 Power Button 5 Power/Activity LED 5 Drive Interface 5 Kensington® Security Slot 5 WD Product...
User Manual - Page 4
... • AC adapter (configuration may vary depending on region)
• USB 3.0 PCIe adapter card (gen2) attached to your My Book® 3.0 external hard drive. This chapter includes the following topics:
Kit Contents Drive Format Physical Description WD Product Registration Tools and Materials (kits with User Manual and PCIe adapter card driver utility (in kits...
User Manual - Page 5
... on the My Book 3.0 is basically a USB 2.0 Micro-B connector with the My Book 3.0, but the drive will only operate at the other end of supported USB 3.0 devices for this product, visit support.wdc.com ... Bracket (optional)
AC Adapter
USB 3.0 Micro-B Cable
My Book 3.0 Drive
Product CD (optional)
The USB 3.0 Micro-B connector is designed for Knowledge Base Answer ID 3886.
ABOUT YOUR WD...
User Manual - Page 6
... USB 2.0 device will only run at USB 3.0 super speeds. System Requirements
• Windows® XP • Windows Vista® • Windows 7 • Available PCIe slot (for kits that include a PCIe...two USB 3.0 ports. The adapter card comes with all updated Windows operating systems.
ABOUT YOUR WD DRIVE - 3 Optional Accessories
For information on optional accessories for compatibility ...
User Manual - Page 7
Physical Description
Views
Front
MY BOOK 3.0 USER MANUAL
Back
Power/Activity LED
Power Button USB 3.0 Port
Kensington ® Security Slot
ABOUT YOUR WD DRIVE - 4
User Manual - Page 8
...port transfers data at register.wdc.com. You may hear the drive power down or disconnect the drive:
1. To power on the Kensington security slot and available products, visit www.kensington.... power LED turns off the drive at this drive is equipped with USB 2.0 but defaults to USB 2.0 speed of the drive. The LED indicator functions as shown in the Windows system tray and select Safely ...
User Manual - Page 9
...-click the CD drive, and then double-click Western Digital Setup Launcher to your system manual for instructions). Connecting the
Drive" on page 11. Before handling the hard drive or any hardware ...Insert the product CD into your CD/DVD player.
2. Gather these materials and tools: WD external drive kit; 12
Getting Started
This chapter includes the following :
• If your kit includes ...
User Manual - Page 10
The InstallShield Wizard starts. Click Next to display the License Agreement screen.
4.
To continue, select I accept the terms of the license agreement. 5. GETTING STARTED - 7
Click Next to display the Choose Destination Location screen. The InstallShield Wizard welcome screen displays. MY BOOK 3.0 USER MANUAL
3.
User Manual - Page 13
... and make sure it is , refer to try different Gen2 PCIe slots. GETTING STARTED - 10 To determine how fast your drive is seated properly. Secure the adapter card to and from My Book 3.0. Replace the system cover.
MY BOOK 3.0 USER MANUAL... frame Expansion slot
Bracket
PCIe slot (Gen 2 recommended) PCIe adapter card
8. A dedicated fast internal drive may want to KBA Answer ID 5303. 7.
User Manual - Page 14
... electrical outlet. 3.
MY BOOK 3.0 USER MANUAL
Step 4.
Connecting the Drive
Important: Before handling the hard drive or any other components, discharge static electricity by
touching the metal chassis of the power adapter may need to the My Book 3.0 drive. To connect the My Book 3.0 drive, follow the steps below . Connect the power adapter to the...
User Manual - Page 15
... 3.0 capability, you can start storing data on your computer. GETTING STARTED - 12 Installation is now ready for use. MY BOOK 3.0 USER MANUAL
4.
The My Book 3.0 drive automatically powers on your My Book 3.0 drive. The system detects the drive, which is complete! You can plug the USB 3.0 cable into any available USB 2.0 port.
User Manual - Page 16
... run at store.westerndigital.com.
Contact the adapter card manufacturer for installation procedures and more information about booting from a lower performance drive. TROUBLESHOOTING - 13 Note: If an additional external drive is connected to the WD product, USB bandwidth is built into a USB 2.0 port or hub?
Note: If your computer may be sure to...
User Manual - Page 18
...an RMA number has not been issued) will be shipped in its possession.
If this Product requires maintenance, either contact the dealer from whom you originally purchased the Product or visit our product... be returned to you the very best of warranty, check the warranty expiration (serial number required) via support.wdc.com. If it is determined that the Product may be defective, you...
User Manual - Page 19
... misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, unless the product is on the country in which vary from defects in material... Middle East and Africa region, and 2 years in the Asia Pacific region, unless otherwise required by law. The term of your purchase receipt. COMPLIANCE AND WARRANTY INFORMATION - 16 The ...
User Manual - Page 20
...ICES/NMB-003 compliance 14 Installing the PCIe adapter card 9
K
Kensington security slot 5 Kit contents 1
L
LED indicator 5 Limited warranty 16
M
My Book 3.0 drive, connecting 11
N
NTFS format 3
O
Operating system requirements 3
MY BOOK 3.0 USER MANUAL
P
PCIe adapter card 1 description 3 driver 6 handling 6 installing 9
PCIe slots 13 Physical description 4 Power adapters 11 Power button 5 Product...
User Manual - Page 21
... of third parties which may result from its use nor for its use . Other marks may be accurate and reliable; Western Digital 20511 Lake Forest Drive Lake Forest, California 92630 U.S.A.
4779-705039-A01 Jan 2010
No license is assumed by WD for any infringement of patents or other companies. © 2009...
Product Specifications - Page 1
WORL RIVES
LLING EXTE
My Book® 3.0
External Hard Drives
Super speed storage
D'S BEST SE
WD
RNAL HARD D
SuperSpeed USB 3.0 interface Elegant design WD quality and reliability
Elegant My Book 3.0 external hard drives feature a SuperSpeed USB 3.0 interface with unmatched speed of up to 5 gigabits per second for the fastest transfer speed available on an external hard drive.
Product Specifications - Page 2
... Compatibility Formatted NTFS for Windows® XP, Windows Vista, Windows 7
Kit Contents External hard drive USB 3.0 cable AC ...and Put Your Life On It are required to other countries. All rights reserved.
... trillion bytes. Ideas accelerated Resource intensive video editing, animation, graphic design, and large media ...of the world. Transfer a 24 GB HD movie in the world. HD movie...
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