Who Can I Contact To Get An Issue Resolved?

If your new product has a "sample defect" (has a defect in your unit only), customer service will replace your new product or arrange a repair, and in those circumstances, if that's what you want, it's a good route to take.(You will likely have to yourself arrange for shipping both ways.) Otherwise, here are some steps to consider, in order:

1. Complain to corporate: use the corporate contact information at: http://www.corporateofficeowl.com/viking/Corporate%20Office.
2. Call the Mississippi Department of Agriculture and Commerce at 601-359-1148..

In addition, you may want to consider a review/complaint site like www.complaintsboard.com/, http://www.consumeraffairs.com/, or https://www.yelp.com/, each of which may get action from the offending companies.

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Contact Viking Range/Customer service

1 (662) 455-1200 for assistance.

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