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Toshiba Satellite CL15-C1310 Support Question

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Question posted by joe1620 on March 14th, 2017

Locked Up And Can Not Get It To Restart

My wife has a Toshiba Satellite CL15-C1310. It is locked with a white screen and I can not get it to restart or go to task manager or anything. I have held the power button to try and force it closed but when it powers up it just comes up with the same screen. Any suggestions?Joe Oaks

Current Answers

Answer #1: Posted by hzplj9 on March 14th, 2017 2:09 PM
This answer was accepted by the poster of the original question.
hzplj9

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Prior to trying anything I suggest using the troubleshooting help available at this link to Toshiba.

http://support.toshiba.com/support/modelHome?freeText=1200010928&osId=24

Powering off in the correct way may solve your problem.

Check your memory by removing the dimms if you have 2 and trying 1 at a time. Also remove the hard drive and try again. If you get the Toshiba flash screen then that will identify the faulty unit. If all efforts fail then you may have a grpahics chip failure. This would entail a repair but try these methods first.

Related Toshiba Satellite CL15-C1310 Manual Pages

Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 1

... Something Goes Wrong" on page 103 in this Web site, you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. GMAD00435010 07/15 At this guide. Satellite®/Satellite Pro® CL10/L10-B Series User's Guide (Windows 10) If you will find answers for many commonly asked technical...
Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 2

...new technology, you purchased may lose data or suffer other reproductive harm. Model: Satellite/Satellite Pro CL10/L10-B Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty ... applicable user guides and/or manuals enclosed or provided electronically. TOSHIBA AMERICA INFORMATION SYSTEMS, INC. ("TOSHIBA"), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE...
Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 13

...Access Point in accordance with legal communications. Operation of radar. This device will automatically restart operation on a channel occupied by any radar system in the 5 GHz bands. ...a channel free of such products can be immediately discontinued. Any use of low power radio frequency electric machinery shall not affect aviation safety and interfere with telecommunication laws ...
Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 17

... Voice Pro is a registered trademark of the Wi-Fi Alliance®. 17 Trademarks Satellite, Satellite Pro, and eco Utility are either registered trademarks or trademarks of Microsoft Corporation in the...brand and product names are trademarks or registered trademarks of their respective owners. and/or Toshiba Corporation. No license is licensed under the AVC, the VC-1 and the MPEG-4 Part...
Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 20

... computer 38 Adding memory 39 Connecting to a power source 39 Charging the main battery 41 Using the computer for the first time 41 Initial setup 41 Using the Start menu 42 Registering your computer with Toshiba 43 To Shut down your computer 43 To Restart your computer 44 To place your computer in...
Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 21

... Special Windows keys 63 Touch screen 63 Touch screen navigation 63 Mouse properties 64 Starting an app 65 Saving your work 66 Backing up your work 66 Toshiba's online resources 66 Chapter 3: Mobile Computing 67 Toshiba's energy-saver design 67 Running the computer on battery power 67 Battery Notice 68 Power management 69 Charging batteries 69 Charging...
Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 44

... or touch the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key. 2 The Start menu opens. 3 Click or touch the Power ( ) icon in the Start menu. (Sample Image) Restart 4 Highlight, and then click or touch the Restart option. The computer closes all open applications, and restarts the operating system. 44...
Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 59

... a heavy object such as your computer, then engage the locking device. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: 1 Wrap the cable through the loop. 3 Insert the cable's locking end into the security lock slot on your desk. The easiest way to do this...
Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 60

... saved. Your work " on page 66 for details. 60 See your battery runs out of charge while you are using goes down and you must restart your computer to the internal storage drive at preset intervals. HINT: Some programs have an automatic save it to the internal storage drive. Chapter 2 Learning...
Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 100

... starting in display NOTE When the computer restarts, it : 1 In the Search field, type System Settings. 2 Click or touch System Settings ( ). 100 Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. General tab options The System Settings screen may have the following tabs: ❖...
Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 104

... will not start. If the button is glowing, the computer is not lit, try turning the computer off your computer, and then restart it does not, power off and then on . Data stored in the computer's memory has been lost. Press and hold the power button for at the Power button. If the button is on again. If you...
Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 107

... of expertise with another set of options: System Restore ❖ System Restore allows you now have several options to choose from the menu. The computer restarts. 5 Click or touch Troubleshoot from depending on page 49. Advanced options Choosing this option presents you with computers. Restore points may need to troubleshoot the...
Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 108

...powerful tool for problems and repair them if possible. This allows you to reset your display settings in the event they have been improperly set. ❖ Enable debugging mode Starts Windows in a loop where it to fail. Choose this menu were available by the Anti-malware driver ❖ Disable automatic restart... Enable low resolution video mode Restarts Windows using your problem. &#...
Satellite/Satellite Pro CL10/L10-B Series Windows 10 Users Guide - Page 128

... address for each active network adapter will be included as part of the start-up for a cable or satellite connection). ❖ Hardware: For a broadband connection, such as you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP], etc.), check the access point vendor's Web site for telephone...
Satellite/Satellite Pro CL10/L10-C Series Windows 10 Users Guide - Page 1

GMAD00444010 09/15 Satellite®/Satellite Pro® CL10/L10-C Series User's Guide (Windows 10) If you will find answers for many commonly asked technical questions plus many downloadable ... more information, see "If Something Goes Wrong" on page 102 in this Web site, you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this guide.
Satellite/Satellite Pro CL10/L10-C Series Windows 10 Users Guide - Page 2

...Satellite/Satellite Pro CL10/L10-C Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty The computer system you must read and follow all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. TOSHIBA AMERICA INFORMATION SYSTEMS, INC. ("TOSHIBA... other damage. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL...
Satellite/Satellite Pro CL10/L10-C Series Windows 10 Users Guide - Page 17

...mpegla.com. and/or other countries. Adobe and Photoshop are registered trademarks owned by Toshiba is under license from a video provider licensed to any other countries. All Rights...trademarks or trademarks of Adobe Systems Incorporated in a single article. 17 Trademarks Satellite, Satellite Pro, and eco Utility are registered trademarks and DTS Premium Voice Pro is a trademark of...
Satellite/Satellite Pro CL10/L10-C Series Windows 10 Users Guide - Page 21

... Special Windows keys 62 Touch screen 62 Touch screen navigation 62 Mouse properties 63 Starting an app 64 Saving your work 65 Backing up your work 65 Toshiba's online resources 65 Chapter 3: Mobile Computing 66 Toshiba's energy-saver design 66 Running the computer on battery power 66 Battery Notice 67 Power management 68 Charging batteries 68 Charging...
Satellite/Satellite Pro CL10/L10-C Series Windows 10 Users Guide - Page 103

... lit, try turning the computer off your computer, and then restart it does not, continue with the next step. 3 Close the remaining programs one by one by looking at least 10 seconds. If it . 103 If Something Goes Wrong Problems when you turn on the power. Press and hold the power button for at the Power button. The...
Satellite/Satellite Pro CL10/L10-C Series Windows 10 Users Guide - Page 127

... companies (for a DSL or fiber optic connection) or TV providers (for a cable or satellite connection). ❖ Hardware: For a broadband connection, such as DSL, fiber optic, or cable...company that the computer has a useful IP address - If you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP], etc.), check the access point vendor's Web...

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