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Question posted by adjdevries on December 27th, 2014

Cannot Retrieve Info For Vtuner

I have recently connected my Sony NAS SV20i to a new router via the wireless. That worked without any problem. However, when I search for music stations via vTuner I recevie the error message "Cannot retrieve info". The wirless connection is working, since I can stream musinc from my PC to the Sony

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Answer #1: Posted by TommyKervz on January 24th, 2015 9:06 AM

This answer was accepted by the poster of the original question.

TommyKervz

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Check your settings

http://esupport.sony.com/US/perl/support-info.pl?info_id=682

Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Sony NAS-SV20i Manual Pages

How to use Network Audio Remote Ver.1.0.11 and later - Page 1

... wireless LAN. Also, if you have devices with the PARTY STREAMING function on your home network, you can enjoy audio content on operations for iPhone/iPod touch, go to control Sony Home...web site.  You cannot control non-Sony devices properly in the U.S. You can also enjoy listening to audio content on your home network by Sony that are trademark of Apple Inc., registered in...

How to use Network Audio Remote Ver.1.0.11 and later - Page 2

... introduces display windows. For details on supported source units, see http://www.sony.net/audio/ netsettings  Source button Tap to play back. This button always is displayed at the lower right. * A player is displayed at the lower left.  Player button Tap to display detailed information about the source unit. Source selection screen...

How to use Network Audio Remote Ver.1.0.11 and later - Page 11

... mounted to http://www.sony.net/audio/netsettings  Make sure the speaker button is no sound after a playback operation.  The content may be not supported by the device. Also refer to NAS-SV10i/SV20i/SV20Di. This unit cannot connect to your home network.  See "After starting this application, an error message appears and then...

Operating Instructions - Page 1

Network Audio System/Server Operating Instructions Getting started Network connections Enjoying audio content Enjoying Sony MultipleRoom Products Additional information Troubleshooting Precautions/Specifications ©2010 Sony Corporation Printed in China 4-192-583-12(1) NAS-SV20i/SV20Di

Operating Instructions - Page 2

...NAS-SV20i/SV20Di). For customers in the U.S.A. When a cart is damaged, liquid has been spilled or objects have fallen into your Sony dealer regarding this apparatus during lightning storms or when unused for sale in the United States Owner's Record... with newspapers, tablecloths, curtains, etc. The nameplate is connected to avoid injury from the mains as long as radiators,...

Operating Instructions - Page 7

... 41 Listening to music services 44 Presetting stations 45 Enjoying a variety of music services 45 Listening to audio content from an external component (Audio In) ......... 47 Changing the play mode 48 Searching for an item using a keyword 49 Enjoying Sony Multiple-Room Products Using the PARTY STREAMING function 50 Starting a PARTY 50 Joining a PARTY 51 Connecting the unit...

Operating Instructions - Page 25

... a modem with a router function? Which connection method do when connected to a network • The unit can play audio content stored on the server (a computer, etc.) on which connection method your wireless LAN router/access point supports, refer to your home network? Use the access point scan method *2 (page 26). You can play music services via the Internet (page...

Operating Instructions - Page 29

.... 9 Make the server settings. The "Connection" display appears. The unit's PIN code (8 digits) is complete." Leave the PIN code displayed on the wireless LAN router/access point When the wireless LAN router/access point has been registered with the unit, "Access point registration is displayed. "Exchanging WPS info..." When the wireless LAN router/access point has been registered...

Operating Instructions - Page 35

...the play mode of your iPod/iPhone. You cannot connect any other portable audio players. • To use the unit as a battery ...iPod/iPhone to the operating manual of your iPod/iPhone. • Sony cannot accept responsibility in the network standby - Doing so may cause a...and "REP" light up on the display. (Note that data recorded on the unit. To stop charging the iPod/iPhone Remove the...

Operating Instructions - Page 38

... music data, image data, etc.) over a home network. It is the name of Windows Media Player ... to connect the unit to your home network (network settings)" (page 25) • When you connect the ...Sony VAIO Media plus 2.0 • Sony NAS-S500HDE, NAS-S55HDE* HDD Network Audio System • Microsoft Windows Media Player 12 installed on Windows 7 (page 38) • Microsoft Windows Media Player...

Operating Instructions - Page 41

...step 12. 12 Connect the unit to [Allow new devices and computers ...Player 11, refresh the server list of your server, refer to select the item. • Press and hold M/m so that the unit can play . FUNCTION BACK M/m/ENTER Enjoying audio content 1 Press FUNCTION repeatedly to select the Home Network function. 2 Select the server to play audio content stored on the connected...

Operating Instructions - Page 47

... is too high or too low, you can listen to the playback sound from an external component (such as a portable music player, etc.) connected to connect the AUDIO IN jack on the unit and the audio output jack on the external component. When the volume is too high or the sound is firmly inserted into both...

Operating Instructions - Page 65

... you select the Music Services function as the... station may have performed a system recovery on the connected ...sound. , Move the audio connecting cable away from any...router/wireless LAN router/access point is connected securely. See "Messages" (page 69). The sound is set to the power cord. Enter the options menu of the error. This is no sound. , Make sure the iPod/iPhone is connected...

Operating Instructions - Page 66

... If the ICF (Internet Connection Firewall) function is active ...router/wireless LAN router/access point correctly. "Remote UI Mode" cannot be set to allow music streaming from the server. , Check to allow music streaming from the server. , Confirm that the unit has been registered with more than audio files. , Confirm that the server has been set correctly (page 38). A DAB/DAB+ station...

Operating Instructions - Page 67

...connected iPod/iPhone has been updated. If this reason, the player may not be unstable. Restart it is not, the connection cannot be unable to the router/wireless LAN router...; A track that you purchased at an online music store that does not allow home network streaming. ...a player) • Updating the system application • Formatting the system , The unit cannot stream audio content...

Operating Instructions - Page 69

... the unit can select down only to search for which no station is no item that corresponds to the ...connect to the iPod/iPhone. Cannot Retrieve Info The unit cannot retrieve information from the server list or the "Permitted Devices" list. Network settings Input Error The string of numbers both for the Music Services settings. iPod/iPhone Cannot connect to device The unit failed to connect...

Operating Instructions - Page 78

...search 49 Audio format 41 Audio In 47 C Clock 23 Condensation 76 Connecting the unit 15 Connections AC adaptor/power cord 15, 16 Antenna (aerial) 15 Audio In 47 DLNA 52 Dock Adapters for iPhone models 16 Home network 25 Wired 30 Wireless...repeat/shuffle) 48 Play Timer 59 Precautions 71 Preset DAB/DAB+ 37 Music services 45 Proxy server 32, 76 R Registration code 46 Remote control 11 Remote UI Mode 34...

Operating Instructions - Page 79

... 38 Audio format 41 Delete 43 List 43 Listening 41 Refresh 43 Windows 7 38 Windows Vista/XP 40 Server list Delete 43 Refresh 43 Settings Access permission 55 Clock 23 Initial setup 21 Network connection 25...Wake-on-LAN 41, 52 WEP 27, 77 Windows Media Player 11 40 Windows Media Player 12 38 Wired network 30 Wireless LAN signal strength 14 Wireless network 26 Search 26 WMA 77 WPA 27, 77, 94 WPA2 27, ...

Quick Setup Guide - Page 1

... explains how to connect this NAS-SV20i/SV20Di Network Audio System/ Server to your wireless home network, and how to use the functions that appear on the display. When the network settings have been completed, "Complete." Press  to make the network settings. You can listen to various music services offered on your wireless LAN router/access point...

Quick Setup Guide - Page 2

... common problems and details of error messages:  "Troubleshooting" in the [Network and Sharing Center] window and close the window. The [Allow All Media Devices] window opens. 3 Listening to music services You can listen to various music services offered on the Internet.  For details and further information on Music Services:  http://www.sony.net/audio/musicservices...