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Sony KDL-50R550A Support Question

Sony KDL-50R550A Support Question

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Question posted by gesos1 on July 12th, 2015

The Tv Turns Off.

The tv turns off and on and off again.

Current Answers

Answer #1: Posted by TechSupport101 on July 12th, 2015 5:47 PM
This answer was accepted by the poster of the original question.
TechSupport101

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IMPORTANT: This answer only applies when the Standby light is blinking 8 times. If you have a different number of blinks, please see this answer.

IMPORTANT: This article only applies to specific products and/or operating systems (including the KDL50R550A)

Follow these steps if the TV turns off and on by itself, reboots, or the standby light is blinking eight (8) times.

  1. Disconnect all devices from the TV.

    IMPORTANT: This includes disconnecting any connections to a modem, router or other Internet devices.
  2. Disconnect the TV from the network.

    • If using a wired connection, disconnect the LAN cable.
    • If using wireless connection, turn off the router and the modem.
  3. Perform a power reset on the TV.
  4. Perform a factory reset.

    A Video Tutorial is available with information about this topic. NOTES:
    • If the Reset message does not appear and the TV turns off and on or if the reset procedure does not start immediately after the picture or display information appears, the reset will not work properly. In this case, start the procedure again.
    • The initial setup screen displays if the reset procedure is performed correctly.
  5. Perform Initial setup. NOTE: In performing the Initial setup, skip Network setup and IR blaster setup.
  6. Manually connect the TV to the Internet.
  7. Perform a system software (firmware) update.

    NOTE: If you are unable to perform the update using the TV, updates are also available for download on this website. Software and driver updates for your Sony product are available online.
  8. Perform a factory reset again.
  9. Follow the on-screen instructions to complete the initial set up.

A list of supported models at the bottom of the web page here.

Related Sony KDL-50R550A Manual Pages

Dimensions Diagram - Page 1

... (WxHxD) NStand Width 562mm/ 22 1/4 inch 562mm 562mm approx. 562mm approx, 56.2cm VESA Hole Pitch TV Only W TV With Stand I i!.;..'., . co 81 [.< (3 1/4 Inch) 4 :] • :::1 K1 4" 2 ... - 300x300 mm 17.7 Kg 18.6 Kg - 300x300 mm 17,7 Kg 18,6 Kg - GENERAL AREA KDL-50R550A SV-24101 1131x671x84(50,8) mm 1131x702x233 mm - U .r-414/ -U- .4..--, CcoD co „*4--.•. -c14...
Operating Instructions - Page 1

... New BRAVIA® Getting Started Operating the TV Using Features Using the Menus Other Information Sony Customer Support U.S.A.: http://www.sony.com/tvsupport Canada: http://www.sony.ca/support United States 1.800.222.SONY Canada 1.877.899.SONY Please Do Not Return the Product to the Store KDL-70R550A / 70R520A / 60R550A / 60R520A / 50R550A
Operating Instructions - Page 3

...TV Controls and Indicators 25 Using Features BRAVIA Sync Control 26 Using PIP Feature 27 Using PAP Feature 28 Favorites 28 Wide Mode 29 Wide Mode with HDMI/MHL Input (PC Timing 30 Inputs 31 Playing back Photo/Music/Video via USB. . . 31 Viewing 3D Video (except KDL.... 46 Enjoying Applications 47 Using the Menus Navigating through TV Menus 48 Using the Picture Settings 50 Using the Sound ...
Operating Instructions - Page 7

... task. This may cause moisture condensation. If you are packaged with the adequate number of the panel, not the front part. Be sure to attach the Table-Top Stand. KDL-70R550A/70R520A/60R550A/ 60R520A KDL-50R550A • Ensure your TV to a wall right away. You will need a Phillips screwdriver (not supplied) and the supplied screws...
Operating Instructions - Page 8

...;m {15 kgf·cm}. • When detaching the Table-Top Stand, reverse the attaching procedure. KDL-70R550A/70R520A/60R550A/ 60R520A KDL-50R550A • Hold the TV with one hand to avoid it dropping when attaching. • Align the TV from the top, slide it in until the guide pins cannot be seen. • If using...
Operating Instructions - Page 17

... supplied): • Machine screw (screwed into the screw hole of the TV). • A screw or similar (attach it to the TV stand). • Rope or chain (strong enough to support the weight ... on your TV model. Use the optional hardware listed below illustration. 10-16 mm 6-8 mm Screw M6 TV rope or chain KDL-70R550A/70R520A Screw M4 TV rope or chain KDL-60R550A/60R520A/50R550A (Continued) ...
Operating Instructions - Page 24

Button Description qh 3D Press to display the 3D menu (page 34). (except KDL-70/ 60R520A) qj SYNC MENU Press to cycle through the available settings for ... equipment from the online service "SEN" (Sony Entertainment Network). Press to select/confirm an item. The TV alternates between two channels and external inputs. The options menu items vary based on current input and content...
Operating Instructions - Page 32

... USB device may not start automatically if the TV is recommended to set the camera's USB connection mode to the TV (page 14). Do not turn off the TV or connect USB device. - The file format...Sony will not be held liable for photo files in a USB device (except KDL-70/60R520A) You can watch 3D content by this TV. Maximum USB Mass Storage (USB HDD) is 2TB. • Photo Playback ...
Operating Instructions - Page 34

...KDL-70/ 60R520A) You can buy commercially available Passive Polarized Glasses for 3D TV.) • The 3D function may not work properly, depending on the signal source or format. When the Following Non-3D Pictures Are Displayed Regular 2D picture • To see 3D contents, watch the TV...screen color will shift if you watch the TV lying down, or with your TV to the 3Denabled device. • To...
Operating Instructions - Page 60

Built-in Wireless LAN Turns the built-in Set up network connection. • When IPv6 is selected, HTTP Proxy cannot be set. • When IPv6 is selected, some Internet browser sites, applications or content cannot be watched. Device Name Select to change the name of the TV shown on a device (e.g. You can connect...
Operating Instructions - Page 61

... only. Single Track Set to listen to a single music track. See page 40. Select On to start photo/music/video playback automatically when the TV is turned on the week calendar. Option Photo Frame Settings USB Auto Start Description Display Mode Allows you to select the clock display. Using the Menus (Continued...
Operating Instructions - Page 62

... of the dialog or sound effects of visual information, when available. • You can turn on Closed Captions (CC) options (On, Off or On when Muting) by pressing the...you to make additional settings for digital closed captioning). The Custom option is available on when the TV is muted. Custom Allows you to customize the following settings: Character Size Small, Standard, Large Character...
Operating Instructions - Page 68

... and Table-Top Stand in a safe place until you align the AC power cord in installing this TV, especially to attach the Table-Top Stand. Sony does not supply the Wall-Mount Bracket or the ...installing service. Keep the screws away from small children. • For KDL-70R550A/70R520A/60R550A/60R520A, when you install the TV on the wall, make sure you are ready to determine the strength of the...
Operating Instructions - Page 70

... 56). To receive or select UHF channels over an antenna, make sure that signal. The TV turns off your TV and wait a few hours before powering on the screen • Check if the antenna is...controlled by the quality of standard-definition broadcasts. Blurry picture / Poor color • Transporting the TV from the TV or try using 300 ohm twin lead, move the excess lead away from a cold to ...
Operating Instructions - Page 72

... may be out of service. General TV screen feels warm • Due to the thin profile of this television, the heat generated by the LCD panel backlight and supporting electronics will be more...other than Off. One or more noticeable. Keep the TV or Sony Screen mirroring compatible devices (Xperia) away from such devices, or turn them off if possible. • Communication speed may not...
Operating Instructions - Page 77

... turning the equipment off and on, the user is connected. ❑ Consult the dealer or an experienced radio/TV... wrists, feet and ankles). Availability of digital cable television programming in this equipment does cause harmful interference to ... Conformity Trade Name: SONY Model: KDL-70R550A / 70R520A / 60R550A / 60R520A / 50R550A Responsible Party: Sony Electronics Inc. Important Notices...
Operating Instructions - Page 78

... functionality) Analog terrestrial: 2 - 69 / Digital terrestrial: 2 - 69 Analog Cable: 1 - 135 / Digital Cable: 1 - 135 LCD (Liquid Crystal Display) Panel (LED backlight) 10 W + 10 W 75-ohm external terminal for this TV.) 78 Specifications System Television system Channel coverage Panel system Speaker output Input/Output jacks CABLE/ANTENNA VIDEO IN COMPONENT IN HDMI IN 1(ARC) HDMI IN...
Operating Instructions - Page 80

Model name KDL- 50R550A Power and others Power requirement 110-240 V AC, 50/60 Hz (U.S.A./Canada 120 V AC, 60 Hz) Power consumption in use 121 W in standby Less than 0.2 W ...
Marketing Specifications - Page 1

... wires, hello Wi-Fi®. What's more natural movement. Lifelike motion. Receiver-less TV For DIRECTV customers with built-in any room of the house and enjoy the clean look...picture than conventional LCD backlighting. Maximize your entertainment while reducing cable clutter. KDL-50R550A Enter a world of movies, TV shows, online videos, games and music are always at your fingertips,...
Marketing Specifications - Page 2

... smartphone can now be viewed big on your TV. Even the sound profile is helping you add value to literally "mirror" what's seen on most televisions. Dazzle the whole family with Yes password) ...that you already own. 1. Using a Mobile High Definition Link cable, you 're watching, even in flat areas. Movies, music and apps from the TV4. 2. Against the grain. It even helps clean ...

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