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Sony KDL-40S2010 Support Question

Sony KDL-40S2010 Support Question

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Question posted by guitarpicker on November 6th, 2011

I Have A Sony Kdl40s2010 With No Picture, No Sound.

I have a service manual and have verified the G2power supply voltages are normal. No error codes show on the self-diagnostics. The backlight for the display is on, but pressing the menu button does not produce a menu. The only button that works is the power. Are there any commonly known causes that I should know of before I troubleshoot further?

Current Answers

Answer #1: Posted by TVDan on November 6th, 2011 10:14 PM
This answer was accepted by the poster of the original question.
TVDan

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Everything you have said sounds like it's the T-con board with the exception of the no sound symptom. This may be a hard thing to find out if the sound is not there since you have no picture to confirm what input you have selected. But I would play with the input buttons and the volume up to confirm this really is the case. If you do have audio then I would change the T-con board. Sony has made this available since the service manual was printed. So here is the details as per Sony: Manufacturer   Sony Part Number 1-789-499-11 Description LCD PWB FOR REPAIR (   List $230.36

But I found Shop Jimmy (ShopJimmy.com is a great source for parts and reference information) has two listed and one in stock much cheaper: http://www.shopjimmy.com/samsung-lj94-01070h-t-con-board.htm or http://www.shopjimmy.com/samsung-lj94-01070k-t-con-board.htm  you must confirm the numbers on the board match up with the numbers listed on this page.

The correct way to confirm this board is to put an O-scope on the LVDS cable and then press the menu button to see the presence of this video/data.


TV Dan

Related Sony KDL-40S2010 Manual Pages

Operating Instructions - Page 1

2-889-166-12(2) LCD Digital Color TV Operating Instructions KDL-23S2010 KDL-32S2010 KDL-46S2010 © 2006 Sony Corporation KDL-26S2010 KDL-40S2010
Operating Instructions - Page 2

... purchase. Refer to them whenever you : z Have questions on the use of your television after reading your manual z Experience difficulty operating your Sony dealer regarding this product. Serial No. Owner's Record The model and serial numbers are located at : http://www.sony.com/tvsupport or to speak with a support representative: United States 1-800-222...
Operating Instructions - Page 3

... this manual could ...voltage where you are not of a reflective material. KDL-23S2010 KDL-26S2010 KDL-32S2010 KDL-40S2010 KDL-46S2010 Sony Wall-Mount Bracket Model No. Note This television...display of TV closed captioning in a place subject to a cable service provider. Note on the cord. s The plug is intended to alert the user to the presence of uninsulated "dangerous voltage...
Operating Instructions - Page 4

... unused for replacement of Sony Corporation. A grounding type...Sound, Inc. BBE and BBE symbol are registered trademarks of HDMI Licensing, LLC. Important Safety Instructions 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all servicing to rain or moisture, does not operate normally...service personnel. "BRAVIA" and are provided for ...
Operating Instructions - Page 5

... is operating, unplug the TV and consult your dealer or Sony service center to an AC power outlet with a protective earthing connection...sound from heat sources. AC power cord If you plug/unplug the AC power cord from the speaker. s Do not allow anything to the National Electrical Code, ANSI/NFPA 70 Ground clamps Antenna lead-in wire Electric service equipment NEC: National Electrical Code...
Operating Instructions - Page 7

...Vehicle Do not install this TV in a vehicle. It may occur when still pictures are displayed continuously. To prevent the TV from toppling over and causing injury. Placing on...supplied with bare hands as to follow the operating instructions supplied with the wall-mount bracket when installing the TV. If the TV is suggested. Bumping of medical instruments. It may damage the LCD panel...
Operating Instructions - Page 9

...the Picture Settings 26 Using the Sound ...Settings 28 Using the Screen Settings 29 Using the Setup Settings 31 Using the PC Settings...36 Using the Analog Setup Settings 37 Using the Digital Setup Settings 38 Other Information Troubleshooting...41 Preparation for Wall Mounting the KDL-23S2010, KDL-26S2010 and KDL-32S2010.......43 Preparation for Wall Mounting the KDL-40S2010 and KDL...
Operating Instructions - Page 11

... a list of channels you can receive and view programming you should select the proper Wide Mode setting to display the picture in this Sony LCD Digital Color Television. When the antenna/cable connection is also capable of receiving HDTV content from a cable or satellite box via the video inputs (HDMI and Y/PB/PR component video; Getting...
Operating Instructions - Page 14

...the picture is the case, connect the adapter to your headphones. For some Apple Macintosh computers, it may be displayed. If you have no effect while using HD15-HD15 cable (analog RGB, supplied). Sound ...video equipment that can be necessary to use a suitable plug adapter (not supplied). Provides better picture quality than composite video (2). (See Auto YC on page 33.) Connect to...
Operating Instructions - Page 20

... allows you to switch between analog and digital channels. As a result, it may contain a different language). Press to go back to mute the sound. See "Overview of this TV, press DIGITAL/ANALOG. Press to the previous screen when displaying MENU items and settings. Basic Operations 6 7 8 9 0 qa Button qs 6 RETURN 7 MENU 8 DIGITAL/ ANALOG 9 0 VOL +/- Alternate Audio...
Operating Instructions - Page 25

.... Navigating Through Settings The Settings screen provides access to the features: 1 Press MENU. 2 Select . 3 Highlight the item: Picture, Sound, Screen, Setup, PC Settings, Analog Setup, Digital Setup. 4 Press to The Settings feature lets you can be performed from page 26. To exit Settings, press MENU. The options you enter the settings screen. Using the Menus...
Operating Instructions - Page 28

... mono programs. Off Select for normal stereo or mono reception. Changes to picture settings affect only Video 1) Dynamic Select to increase or decrease higher-pitched sounds. If no SAP signal is ...TOOLS button on the remote control when in speakers. Custom Flat setting. Allows you to the default values, except MTS. Sound Mode can also be applied to stabilize the volume across...
Operating Instructions - Page 30

...but Off, the Wide Mode setting changes only for Normal 4:3 sources Off Select to enlarge the 4:3 picture to fill the 16:9 screen, keeping the original ...distortion. When you to display the 4:3 picture in Zoom mode. Press V/v and press to choose a correction between Min, - 4 to + 4 and Max. Select to adjust the vertical size of the screen. Press B/b and press to choose a correction ...
Operating Instructions - Page 41

... picture. ❑ Make sure that the antenna is connected using the supplied ...the end of its serviceable life. (3-5 years in normal use an undamaged antenna...picture/Color is not ❑ correct/The picture is too bright. ❑ ❑ Press PICTURE to On in the Picture settings (page 26). Other Information Other Information Troubleshooting If you have additional questions, service...
Operating Instructions - Page 42

...normal for more details, check the documentation that the antenna is connected using the supplied...display less detail than Off. Some digital cable channels are not ❑ Certain cable companies have selected a text option in the Setup/Digital Setup setting and no sound. ❑ Check the volume control. ❑ Press... Possible Remedies No sound/Noisy sound Good picture, no text is...
Operating Instructions - Page 46

... For All Models Television system: NTSC ATSC (8VSB terrestrial) QAM on cable American TV standard ATSC compliant 8VSB ANSI/SCTE 07 2000 (Does not include CableCARD functionality) Channel coverage: Analog Digital Terrestrial 2-69 2-69 Cable 1-125 1-135 Antenna: 75-ohm external terminal for VHF/UHF Panel System: LCD (Liquid Crystal Display) Panel Display resolution (horizontal ×...
Operating Instructions - Page 47

... Time 33 D Diagnostics 39 Digital Channels 38 Digital Setup 39 DIGITAL/ANALOG button 20 Display Area 30 DISPLAY button 21 Dynamic, Sound Mode 28 E ..., 39 PC IN 14 Phase 36 PIC OFF LED 22 Picture 26 PICTURE button 19 Picture Mode 26 Pitch 36 POWER button 20, 22 POWER LED 22...Auto SAP, MTS setting 28 Auto Wide 29 Auto YC 33 B Backlight 26 Balance 28 Bass 28 BBE 28 Bilingual audio 28 Brightness 26 ...
Quick Setup Guide (KDL23S2000) - Page 1

... to purchase extra cables. other possible solutions may require 50+ minutes for sound when DVI connector is complete, the TV will need to your AV receiver's instruction manual for proper setup of your television after reading your Quick Setup Guide and manual. Getting HD Programming Contact your local cable or satellite TV provider for...
Limited Warranty - Page 1

... affording an equal degree of protection. In-home diagnostic warranty service is provided during the initial one (1) year from your convenience, Sony Electronics Inc. To obtain warranty service or technical support, please call : Sony Customer Information Services Center 1-800-222-7669 Or visit the Sony Web Site: www.sony.com For an accessory or part not available from...
Marketing Specifications - Page 2

... Network for current information at www.sony.com/dn Last Updated: 05/21/2008 KDL-40S2010 Features General Video Label: Yes Closed Captions (CC): Yes On-Screen Display: Menu Video Video Processing: Yes (BRAVIA Engine™ System) Noise Reduction: Yes Picture Modes: Vivid, Standard, Custom Display Technology: LCD (178° wide viewing angle LCD display panels) High Definition: Yes (720p) 3D...

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