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Sony CDX-CA700X Support Question

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Question posted by earlwestra on November 23rd, 2021

Sound Keeps Cutting In And Out With Any Vibrations-all Connections Are Good

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Answer #1: Posted by techyagent on November 24th, 2021 1:01 AM

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techyagent

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The earbud headphones use a left and right simultaneous Bluetooth® transmission method. This means the Bluetooth connection stability is improved compared to more conventional headphones. However, intermittent audio, or no audio may occur under the following situations:

In a location where the Wi-Fi signal is inconsistent, such as on a train, an airport, or rail station
When using in an environment with a congested Wi-Fi signal, near to other wireless audio devices using Wi-Fi, microwaves, phones.

Follow these troubleshooting steps to resolve the sound issues:

For WF-1000XM4 or WF-1000XM3
Update the headset software to the latest version using the Sony | Headphones Connect app. For more details, visit the product page of the headset on the Sony Support website.

Reconnect your headphones to the Bluetooth® device.
1. Place the earbud headphones in the charging case and then close the lid.
2. After a few seconds, remove them from the charging case and then reconnect with the Bluetooth device.
Set the Sound quality mode to Priority on stable connection.
1. Launch the Sony | Headphones Connect app.
2. Set the Sound quality mode to Priority on stable connection.
For WF-XB700 only
If your Bluetooth device is a Walkman or Android smartphone, set the sound quality mode to Priority on stable connection mode. If you can select the audio codec on your Bluetooth device, first try to set it to AAC, and if that is not available, then set it to SBC.Notes:
- The earbud headphones do not support the use of the Sony | Headphones Connect app, so you cannot use that app to set the sound quality mode.
- Depending on the Bluetooth device, you may not be able to change the settings. Refer to the Bluetooth device manual for details on how to change the settings.
Because sound may cut out if there's wireless interference, turn off other nearby wireless devices.
The human body can block the antenna of the Bluetooth device causing sound to cut out. To avoid this, bring your headphones closer to your Bluetooth device.
Close all apps you aren't using and then re-start the Bluetooth device.
When you are listening to music using your computer and the sound cuts out, close all unnecessary applications and windows, and then restart your computer.
Update the software of the Bluetooth device. Check the support page for how to update your Bluetooth device.
If your Bluetooth device is listed below, make sure that the software is updated to the specified firmware version.

https://www.sony.com/electronics/support/articles/00232102

Thanks

Techygirl

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Operating Instructions (primary manual) - Page 1

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Operating Instructions (primary manual) - Page 2

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Operating Instructions (primary manual) - Page 4

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Operating Instructions (primary manual) - Page 16

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Operating Instructions (primary manual) - Page 17

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