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Sony BDP-CX960 Support Question

Sony BDP-CX960 Support Question

Find answers below for this question about Sony BDP-CX960 - 400 Disc Blu-ray.
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Question posted by philcarbo on July 13th, 2016

Got 'system Error'. Unit Unresponsive. How Can I Get Repaired?

Got "System Error" while playing disc. Unit is now unresponsive via remote or front panel. How/where can I get repaired. If not repairable, how can I extract disc inventory short of disassembly. Unit is nine years old and out of warranty.

Current Answers

Answer #1: Posted by jdfitchett on July 13th, 2016 6:03 PM
jdfitchett

Member since:
December 13th, 2012

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try unplugging the system for a while about an hour or two,

Related Sony BDP-CX960 Manual Pages

Operating Instructions - Page 1

4-148-375-11(1) Printed in Malaysia 4-148-375-11(1) Blu-ray Disc / DVD Player BDP-CX960 Operating Instructions US Mode d'emploi FR © 2009 Sony Corporation
Operating Instructions - Page 2

...qualified service personnel. Install in this Blu-ray Disc/DVD player is harmful to eyes, do not attempt to disassemble the cabinet. A polarized plug has...unit to provide reasonable protection against harmful interference in A grounding type plug has two blades and a third grounding prong. Owner's Record The model and serial numbers are designed to an easily accessible AC outlet. BDP-CX960...
Operating Instructions - Page 4

... Clean the cabinet, panel, and controls with a soft cloth slightly moistened with a cleaning cloth. A disc that this player is repaired, repaired parts may rise considerably inside the car. • After removing a disc from the disc slot, store the disc in an electric shock or fire. - Adaptor 8 cm disc - If a disc does not play an 8 cm disc. Wipe the disc from the center out...
Operating Instructions - Page 5

...disassembly...panel televisions and projection televisions are provided by Gracenote®. HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. • "Blu-ray Disc" is a trademark. • "Blu-ray Disc... in the United States and/...have any questions or problems concerning your player, please consult your nearest Sony dealer...
Operating Instructions - Page 6

You can also use the controls on the player if they have the similar symbols as BD , listed at the top of each explanation...useful information) is listed under the b icon. For details, see "Playable Discs" (page 80). • Instructions in this manual describe the controls on the remote. About This Manual • In this manual, "disc" is used as a general reference for BDs, DVDs, or CDs unless...
Operating Instructions - Page 9

...) Selects a disc in the front panel display. Front panel A [/1 (on/standby) (page 30) Turns on the player, or sets to the dial function for selecting the disc. D Front panel display (page 10) E OPEN/CLOSE (page 33) Opens or closes the front cover. x (stop) (page 36) Stops playback. The selected mode indicator is recognized. 9 ,continued US J Blu-ray Disc indicator...
Operating Instructions - Page 10

.../DIRECT SEARCH Displays either selected function mode for more than 10 seconds until "UNLOCK" appears in the front panel display. G Disc slot number Displays the number of the disc slot currently selected or playing back. When the player is connected. To lock the front cover (Child Lock) You can lock the front cover to prevent...
Operating Instructions - Page 19

...Be sure to the cabinet wall. or 1080p-compatible TV, use a High Speed HDMI cable. Blu-ray Disc/DVD player HDMI cable (not supplied) TV Notes on connecting to the HDMI OUT jack Observe the following as...and sound through the HDMI OUT jack. Getting Started Connecting to an HDMI jack Connect the player and your TV using an HDMI cable to the operating instructions supplied with the TV. It...
Operating Instructions - Page 20

b • Not all high definition television sets are questions regarding our TV set compatibility with this model 480i/480p/720p/1080i/1080p Blu-ray Disc/DVD player, please contact our customer service center. • If the picture is not clear, unnatural or not to your satisfaction, change the video output resolution in ...
Operating Instructions - Page 21

Blu-ray Disc/DVD player Getting Started (red) (white) (green) (blue) (red) Audio/video cord (supplied) Component video cable (not supplied) (red) (...video cord. ,continued 21US Connecting to component video jacks (Y, PB, PR) Connect the COMPONENT VIDEO OUT jacks of the player and your TV using a component video cable or three video cables (not supplied) of the jack. Be sure to connect...
Operating Instructions - Page 22

Blu-ray Disc/DVD player (red) (white) Audio/video cord (supplied) (red) (white) (yellow) (yellow) Match the color of the plug to an audio/video jack Connect the VIDEO OUT jack and AUDIO OUT (L/R) jacks of the jack. You can enjoy standard quality pictures and sound. TV : Signal flow 22US Connecting to that of the player and your TV using the audio/video cord.
Operating Instructions - Page 33

... can insert up to 400 discs into the slot until you find the disc slot where you drop a disc into the player and/or the disc does not go into each slot at the loading position z • To skip 100 disc slots ahead, press +100 on the front panel display or by the slot. DISC EJECT OPEN/CLOSE +100...
Operating Instructions - Page 35

... player accesses the Gracenote Database for approx. 300 or 400 discs at the time of all the unknown discs and loads it all into memory so that failed to register at one time may take a long time to stop playback and display the home menu before pressing DISC LOAD. When playing music, press RETURN. • Loading disc...
Operating Instructions - Page 75

... power does not turn on. , Check that the AC power cord is connected securely. , It takes a short while before requesting repairs. appears on the screen when turning the player on. , See "Network Update" (page 62) to update the player to play a disc with a format that is reversed. If the condition persists, contact your nearest Sony dealer...
Operating Instructions - Page 76

...BD/DVD Viewing Settings" (page 68). Video signals are not output from the player appears on the TV screen. , When playing a double-layer BD/DVD, the video and audio may be momentarily interrupted at ... "BD-ROM 1080/24p Output" setting in the "Video Settings" setup (page 64). , Disc playback is limited according to the lowest resolution. Sound See also "Connecting to an HDMI jack"...
Operating Instructions - Page 78

... displayed differently. Other character formats may be displayed differently. , Depending on the disc, you may be played. , Try the following: 1Remove the disc. 2Turn the player off . The language for the player and remote. The file name is not pointed at the remote sensor on the player. , Different command modes are not recorded on the screen. , Delete unnecessary...
Operating Instructions - Page 79

... appears without any messages on the situation, the remedy in "Power" of the player are not blocked. • Place the player in a location with adequate ventilation to prevent the player from malfunctioning, an error code appears in the front panel display Error code Exxxx SYS ERR FAN ERR Corrective action Contact your nearest Sony dealer or...
Operating Instructions - Page 86

... you agree (a) that the security functionality improvements, error corrections, other functional updates or any business, commercial...Conditions of Use and End User License Agreement The Sony Blu-ray Disc player ("Product") and associated software ("Software") are only for..., and trademarks found on Reverse Engineering, Decompilation and Disassembly. WHEN YOU ACCESS, BROWSE, OR USE THE SERVICE...
Operating Instructions - Page 87

... by the United States Government is... SPECIAL DAMAGES RELATED TO (A) THE USE OF, (B) THE INABILITY TO USE, OR (C) ERRORS OR OMISSIONS IN THE SOFTWARE, SERVICE, PRODUCT, AND/OR SITE, EVEN IF SONY OR... SONY OR A SONY AUTHORIZED REPRESENTATIVE) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. Government Restricted Rights. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ...
Operating Instructions - Page 97

... change data categories for managing digital entertainment contents stored on Blu-ray Disc/DVD players. ,continued 97US The re-recordable feature makes extensive editing...Blu-ray Disc Recordable) is a recordable, write-once Blu-ray Disc, available in the same capacities as the BD below . BD-ROM (page 80) BD-ROMs (Blu-ray Disc Read-Only Memory) are commercially produced discs and are error...

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