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Question posted by nedsperry on July 4th, 2012

Dropped Seagate Freeagent Xtreme

I dropped my FreeAgent about two feet to the floor. Not surprisingly, it wasn't happy with me. It was in the process of running a backup and stopped the backup and I believe my on screen dialog box indicated that it no longer detected any external drive but the light on the front of the drive was still glowing. So, I disconnected and reconnected the drive and now no light and all I get is a brief faint whirl sound every 3 or 4 seconds as though it is trying to fire up. Did I irreparably damage my drive? Can something be done?

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Related Seagate FreeAgent XTreme Manual Pages

FreeAgent Desk™ User Guide - Page 1

Seagate Manager User Guide For Use With Your FreeAgentTM Drive Seagate Manager User Guide for Use With Your FreeAgent™ Drive 1

FreeAgent Desk™ User Guide - Page 2

... for Use With Your FreeAgent™ Drive Revision 1 © 2008 Seagate Technology LLC. Seagate Technology LLC 920 Disc Drive Scotts Valley CA 95066 U.S.A. Seagate Manager User Guide for Use With Your FreeAgent™ Drive 2 Actual quantities will not be available for illustrative purposes. All rights reserved. Seagate reserves the right to hard drive capacity, one gigabyte, or...

FreeAgent Desk™ User Guide - Page 3

...Status Icon 5 Restoring the Seagate Status Icon 6 FreeAgent Drive Light 7 Managing Your Drives 8 Using the My Drives Window 8 Settings 9 Adjusting the Power Setting 9 Testing Your Drive 10 Updating Your Software 10 Adjust LED Control 11 Drive Info 11 Backing Up and Restoring Folders and Files 12 Backup Features 12 Backup Plans for Your Drive 13 Creating a Backup Plan 13 Using Simple...

FreeAgent Desk™ User Guide - Page 4

... Opening an Encryption folder 33 Decrypting Files and Folders 33 Deleting Files and Folders from an Encryption folder 34 Seagate SecureTM Storage Devices 35 Unlocking Your Drive 36 Changing the Password for Your Drive 37 Using the Password Hint 37 Erasing Your Drive 40 Index ...43 Seagate Manager User Guide for Use With Your FreeAgent™ Drive 4

FreeAgent Desk™ User Guide - Page 5

... view the log file to determine why the backup failed. The color of the Seagate Status icon informs you of the drive's status: Blue Green Yellow Gray Red Drive connected Drive connected, backup passed and sync idle Backup or sync in all regions or with all Seagate FreeAgent and Maxtor OneTouch drives and the Windows XP and Vista operating systems...

FreeAgent Desk™ User Guide - Page 6

... to access or select Exit to Start > Programs > Seagate > Seagate Manager > Seagate Status Icon Figure 3: Restore Seagate Status Icon Seagate Manager User Guide for Use With Your FreeAgent™ Drive 6 Getting Started Using the Seagate Status Icon Step 2: To display the Seagate Status menu, click the taskbar icon: Figure 2: Seagate Status Menu Step 3: Select the feature you exit from...

FreeAgent Desk™ User Guide - Page 7

... 20% illumination Off Fast flashing See "Adjust LED Control" on page 11for information about controlling the lights on your FreeAgent drive flashes to all FreeAgent drives. Getting Started FreeAgent Drive Light FreeAgent Drive Light The light on the drive. Seagate Manager User Guide for Use With Your FreeAgent™ Drive 7 The following information applies to indicate various...

FreeAgent Desk™ User Guide - Page 8

... from any other window within the software. You can also get to access Seagate Manager's features: Backup, Sync and Security. The drive that appears when you want to manage your Seagate FreeAgent device. Managing Your Drives Using the My Drives Window Managing Your Drives The My Drives window provides a central point from which to use with it. Command Panel...

FreeAgent Desk™ User Guide - Page 9

..., allows you may want to stop spinning when it goes into power-saving mode. If you can click the Customer Support button to go to Seagate's Support website. Any time you need help, you use it 's properly connected and turned on page 11. All Seagate and Maxtor external drives are not able to find the...

FreeAgent Desk™ User Guide - Page 10

... Check Now. Step 2: Click Test My Drive. When the test is available for Use With Your FreeAgent™ Drive 10 You can turn off the Software Update feature. Step 4: To check for your software is displayed with instructions to date or not. Seagate Manager User Guide for your drive. A progress bar indicates the progress of...

FreeAgent Desk™ User Guide - Page 11

... your drive. To view the Drive Info for the drive • If the drive is turned off and click Apply. Adjust LED Control The LED Control feature allows you want to indicate drive activity and status. To find out more information about and click Drive Info. Step 2: Click Adjust LED Control. Seagate Manager User Guide for FreeAgent drives. The...

FreeAgent Desk™ User Guide - Page 12

... encryption password. Backing Up and Restoring Folders and Files Backup Features Backing Up and Restoring Folders and Files With Seagate Manager, you can easily restore it from your computer is copied to an encrypted folder on your computer, you can 't be accessed without your FreeAgent drive. For increased data security, you can back up...

FreeAgent Desk™ User Guide - Page 13

... in the Backup window. Step 4: Click Simple Backup. OR - • Custom Backup: You select the folders to back up your XP My Documents folder or your computer. Note: The Seagate Manager backup feature does not back up and set , or when you want to back up. Backup Plans for Use With Your FreeAgent™ Drive 13 The Backup window...

FreeAgent Desk™ User Guide - Page 14

...2. It also describes your backup settings, restoring backed-up . Step 3: Click Backup in the Command panel. Seagate Manager User Guide for your Backup Plan, select the folders ...Backup Plan. Step 4: In the Backup window, click Custom Backup. Select each file type you want to the Include list. - Step 5: Enter a name for Use With Your FreeAgent™ Drive 14 Step 5: Name your Backup...

FreeAgent Desk™ User Guide - Page 16

.... Step 2: Select your current schedule. The Backup Schedule window displays your drive. If all of the drives with your drive: Step 1: Click My Drives in the Command panel. The Backup Folder Selection window displays your current selections. Seagate Manager User Guide for your second drive. You can share your backup plan additional drives by repeating steps 6 - 12, if you...

FreeAgent Desk™ User Guide - Page 26

... Delete Sync Settings. The Delete Sync Settings Confirmation window opens. Your drive must be connected during Automatic Sync. Step 2: Select your drive. Step 6: To create new Sync settings, select Simple Sync or Custom Sync. Seagate Manager User Guide for Use With Your FreeAgent™ Drive 26 The Sync window opens. By default, Automatic Sync is...

FreeAgent Desk™ User Guide - Page 29

... the unencrypted version from your FreeAgent drive. Step 2: Select your computer. Seagate Manager User Guide for the Encryption folder, you can drag and drop files and folders into the ...will overwrite the original unencrypted version. Note: Encryption is stored on your drive. Managing Security Creating an Encryption Folder Managing Security The Encryption feature provides encryption...

FreeAgent Desk™ User Guide - Page 34

Folders cannot be dragged and dropped at the desired location on your Encryption folder, Step 1: Select ... folder. Figure 12: Select Destination Directory Step 2: Select a destination and click Decrypt. Seagate Manager User Guide for Use With Your FreeAgent™ Drive 34 The encrypted versions remain in the Encryption folder toolbar. Managing Security Managing an Encryption Folder...

FreeAgent Desk™ User Guide - Page 35

... Delete operation to delete the files. you manage your drive password Seagate Manager User Guide for Use With Your FreeAgent™ Drive 35 Note: Files can perform these functions using Seagate Manager: • Unlock your drive • Change your drive. Seagate SecureTM Storage Devices If you have a Seagate Secure drive selected within your Manager software, there is a different set...

FreeAgent Desk™ User Guide - Page 36

... opens. Tips for Use With Your FreeAgent™ Drive 36 The window displays Locked instead of Windows Vista. The window refreshes to Format an Erased Seagate Secure Drive" on the drive will need to disconnect and reconnect your Seagate Secure drive to complete these steps, your password and click Unlock. The Unlock Drive option is selected). If you...