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Samsung WF338AAB Support Question

Samsung WF338AAB Support Question

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Question posted by borgthe32 on March 25th, 2015

Symptoms Are Definitely Not Spinning And Water Left In Tumbler

Received this model Samsung WF338AAB washer with a fair amount of water in the tumbler, I drained the water out and then tried spin only cycles, but didnt spin at all, no motor sounds etc. No error codes at all. Tried resetting it, didnt make any difference. I have not connected it to the water yet. The controls all light up. So it would seem the washer isn't spinning or draining. I'm trying to fix it myselt. I have some of it apart and was going to remove the front door assy, then will have access to the door switch and drain pump. I don't want to move it in the laundry and connect it to the water until I can get it to spin as there is no room to take it apart or work on it and since it doesn't appear to be draining much if any I will have to dry it out again to take it apart.The door switch I was hoping to check continuity on and the drain pump once I get it out will be able to see if its clogged or not. I'm trying to determine if its most likely the door switch, drain pump, motor, some other board or switch, etc.My specific questions are:If the drain pump stopped working, wouldn't there be a nd error?If the drain pump stopped working, but the water was drained out by manually drying it out;Wouldn't the washer still spin at least?Would the door switch make it not spin and not drain also?What is the most likely culprit?I have a multimeter, I take out the door switch, what is the best method to check it for continuity?Any suggestions welcome,Thank you

Current Answers

Answer #1: Posted by TommyKervz on March 25th, 2015 9:02 AM
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813
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If your washer "Samsung WF338AAB" wont spin please click here or click here if not draining
more troubleshooting on the link http://www.repairclinic.com/RepairHelp/Washing-Machine-Repair/11-160-1068969-/Samsung-Washing-Machine-WF338AAB-Troubleshooting


Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Samsung WF338AAB Manual Pages

Quick Guide (ENGLISH) - Page 1

... due to improve tumbling and spin performance. If the code reappears, call for about 1 hour to defrost the ice. • Unbalanced load prevented your washer, then restart the cycle. Add a few towels to clogged water lines way. quick guide Call 1-800-726-7864 troubleshooting Water usage • The half of laundry (8 lbs) water usage is about 18 liter...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 1

.... ✔ If you add the laundry during a spin cycle, it counter clockwise. 2. The center of the drain hose. useful tips for your drum washing machine ✔ The descriptions and images in the figure. Clean the debris filter and the inside the tub, water may cause a water leakage and operating error. Open the filter cover...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 2

... the end melody is detected with water. ➲ Select Spin to balance the load. When no water is reasonable. When the water does not drain Is the drain filter blocked? ➲ Clean the drain filter. When inserting fabric softener If fabric softener is removed and the laundry will automatically try to drain the water. English German French Spanish Italian...
User Manual (user Manual) (ver.1.0) (English) - Page 2

... than those of detergent 9. A beltless direct-drive motor generates a higher spin speed of your new silvercare™ washer WF338AA-02562A-01_EN.indd 2 2008-03-10 ¿ÀÈÄ 3:35:32 Woolmark Certified The machine wash wool cycle on the garment label as specified by Woolmark and Samsung. 8. An optional stacking kit is available for...
User Manual (user Manual) (ver.1.0) (English) - Page 4

...of children's reach. This will release any part of your washer. Unplug the power cord before using your Washer. Store laundry detergents and other laundry supplies in the CAUTION same wash. Do not wash or ...tumbler is flammable, do not smoke or light an open flame during this time. Do not sit on top of your washer. Ensure pockets are subject to fabrics washed in your hot water...
User Manual (user Manual) (ver.1.0) (English) - Page 5

... 6 OPERATING INSTRUCTIONS 11 6 Unpacking your washer 6 Overview of your washer 7 Electrical 7 Grounding 7 Water 8 Drain facility 8 Flooring 8 Location considerations 8 Alcove or closet installation 9 Important note to installer 11 Loading your washer 11 Getting started WASHING A LOAD OF LAUNDRY 12 MAINTAINING YOUR WASHER 18 TROUBLESHOOTING 21 12 Overview of the control panel...
User Manual (user Manual) (ver.1.0) (English) - Page 8

... considerations Do not install your washer in areas where water may need to be large enough to accept the outside diameter of the drain hose. Never install your washer on a solidly constructed floor. Operating temperature should be routed through the drain hose clip to move slightly during the spin cycle. The drain hose must have at least 72...
User Manual (user Manual) (ver.1.0) (English) - Page 9

... elbows, couplings, or excessive lengths. 96" Max 18" Min For situations where the drain hose cannot be supported. Laundry tub Stand pipe Hose retainer Tie strap 96" Max 18" Min Installing your washer, make sure the location: • Has a hard, level surface • Is away from heat sources such as oil or gas...
User Manual (user Manual) (ver.1.0) (English) - Page 11

During the spin cycle, the washer may add additional water to redistribute the excessive unbalance inside the drum. • When washing heavily soiled loads, not overloading your Washer. 2. Add the item, close body contact using the SilverCare™ Option, which sanitizes using cold water. Add detergent and additives to better indicate the time remaining in the display...
User Manual (user Manual) (ver.1.0) (English) - Page 12

...fills the inside of the washer, the door glass mists up and the sound of laundry OVERVIEW OF THE CONTROL PANEL 1 7 2 3 4 5 6 7 8 9 10 1 Digital graphic display 2 Temperature selection button 3 Spin selection button 4 Steam Button 5 Soil Level selection button 6 Signal selection button Displays the remaining cycle time, all cycle information, and error messages. most loads. Heavy...
User Manual (user Manual) (ver.1.0) (English) - Page 13

... will determine the tumble pattern and spin speed for more water. If Pause is left on , the washer fills with cold water and detergent, tumbles, then drains and advances to more water from loads. If the washer is selected during the heating portion of load. 03 Washing a load of laundry 7 Select Cycle Option 8 Cycle Selector Start/Pause 9 selection button 10 Power...
User Manual (user Manual) (ver.1.0) (English) - Page 14

... . Garment+ You can be locked until you want to continue the wash cycle, close the door and press the Start/Pause button. 14_ Washing a load of laundry Child lock A function that prevents children from playing with your Washer is too much water in effect. When buttons, other than the Power button, do not respond...
User Manual (user Manual) (ver.1.0) (English) - Page 15

... button. 3. Contact 1-800-SAMSUNG. 03 Washing a load of laundry FOR SILVERCARE™ WASHING Extra delicate blouses, shirts, or even lingerie that can't be washed in hot water can selected with the Wool cycle. The silver plates can easily be replaced by sensing the laundry's weight. Press the Start/Pause button. : The washer automatically selects optimal washing...
User Manual (user Manual) (ver.1.0) (English) - Page 16

... ALWAYS be in the same form - Pull out the dispenser drawer on the left side of detergent may reduce cleaning quality. Add recommended quantity of additive to the.... Detergent compartment Pre wash compartment Detergent selector Detergent compartment 1. washing a load of laundry DETERGENT USE Your Washer is designed to use high efficiency (HE) detergents. • For best cleaning results...
User Manual (user Manual) (ver.1.0) (English) - Page 17

... weakening of laundry Pre wash compartment When using the Pre Wash option, detergent should be dispensed during the rinse cycle. •... MAX FILL in the Fabric softener Compartment with this Washer. Fabric Softener compartment Bleach compartment Fabric softener compartment ... the compartment. 3. It will automatically be diluted with water until it reaches the wash load. • Never pour...
User Manual (user Manual) (ver.1.0) (English) - Page 18

...; 3:35:47 Clean the dispenser recess with soap and water. Cabinet - Reinsert the Siphon Cap, and push it firmly into place. 7. Press the release lever on the inside of your Washer as a result of damage from the fabric softener and bleach compartments. 3. Run a Rinse & Spin cycle without any dirt, soil, odor, mold, mildew, or...
User Manual (user Manual) (ver.1.0) (English) - Page 20

.... maintaining your washer STORING YOUR WASHER Washers can be damaged if water is not removed from the electrical outlet and leave your Washer door open to let air circulate inside the tumbler. • If your Washer has been stored in below-freezing temperatures, allow time for storage as follows: • Select the Quick Wash cycle and add bleach...
User Manual (user Manual) (ver.1.0) (English) - Page 21

...cycle is complete. • Make sure your Washer is closed . • Straighten the water inlet hoses. • Disconnect hoses and clean screens. Hose filter screens may start your Washer is not touching any other object. • Make sure the laundry.../Pause Button to check the door lock and do a quick drain. • There may be clogged. • Open and close the door, ...
User Manual (user Manual) (ver.1.0) (English) - Page 22

... closed . Also check the water heater capacity and recovery rate. • Disconnect the hoses and clean the screens. does not drain and/or spin. • Check the fuse or reset the circuit breaker. • Straighten the drain hoses. For your safety, your washer. • Your Washer door will not tumble or spin unless the door is closed...
User Manual (user Manual) (ver.1.0) (English) - Page 23

... water level sensor. Motor not running . If the code reappears, call for service. Clean the filter. (see page 19) senses a small clog while draining. or 1. Press the Start/Pause to lock the door. Check for service. Problem with your Washer, then restart the cycle. If the code reappears, call for service. Your Washer failed to drain the water. Your Washer has tried...

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