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Samsung RB217ABPN Support Question

Samsung RB217ABPN Support Question

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Question posted by trnevi on March 31st, 2017

Getting Water In Vegetable Drawers. Any Suggestions?

Getting water in vegetable drawers of Samsung rb217abpn frig. Samsung referred us to an authorized repair service who came and replaced the "defrost unit assembly" . We were told to disconnect frig from power, open frig door and allow to defrost for 24 hours , which we did after the repair service visit.9 weeks later we are still having the same problem. Have been trying to contact the repair service all week but only get their answering machine and get no call back from them. Don't really feel like spending another $408.10 for a bad repair job. Any suggestions? Thanks.

Current Answers

Answer #1: Posted by Odin on March 31st, 2017 8:53 AM
This answer was accepted by the poster of the original question.
Odin

Member since:
April 10th, 2010

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My suggestion is that you take this up with Samsung. I doubt that Samsung will look kindly on such misconduct by its authorized service, and that it will get you a fix (or, worst case, your money back). Use the contact information here--https://www.contacthelp.com/samsung/customer-service; or use the corporate contact information here--http://www.corporateofficeowl.com/samsung/Corporate%20Office.


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Related Samsung RB217ABPN Manual Pages

User Manual - Page 2

... & Wider Space The wide shelf area provides enough space for larger items. The wide freezer drawer also provides enough space for 2~3 turkeys. • Secure Auto Close The Secure Auto Close feature will find your new refrigerator Your Samsung Refrigerator comes equipped with less effort. • Energy Star This Energy star labeled product may save...
User Manual - Page 4

... pipes, telephone lines or other potential lightning attractors as cardboard carton under the Refrigerator. (Refer to investigate or repair any part of hard material. • Placing on an unlevel surface may cause electric shock or fire. cont'd Do not install the Refrigerator in injury or property damage. If it to tip over, resulting in...
User Manual - Page 6

... fire, appliance malfunctions and/or personal injury. Do not disassemble or repair the Refrigerator by yourself. • You may cause an explosion or fire. Do not use any electric appliance inside the refrigerator. • In case of the Refrigerator/Freezer drawer. • Water could get into the interior machine parts and cause electric shock. Do not store...
User Manual - Page 7

... may cause electric shock. CAUTION SIGNs CAUTION If the Refrigerator is in operation, do not touch the cold surfaces in the power cord insulation may get injured. If you notice a chemical or burning plastic smell or see smoke, unplug the Refrigerator immediately and contact your Refrigerator is disconnected from the wall. • Over time, deterioration in...
User Manual - Page 8

Before you throw away your old Refrigerator or Freezer, make sure that you buy it or Samsung Appliance SVC Center (Tel : 1-800-SAMSUNG). 1. Do not touch the refrigerant if it is not covered under Samsung warranty service, nor can get trapped inside . Avoid to use the ventilating fan.) 2. Children can Samsung be supervised when using the appliance. ❏ When...
User Manual - Page 9

... 10 Getting ready to install the refrigerator 11 Installation of the water line 13 Setting up the refrigerator 13 Removing the refrigerator doors 16 Leveling the refrigerator OPERATING your SAMSUNG REFRIGERATOR 17 TROUBLESHOOTING 27 17 Parts and Features 18 Using the control panel 19 Controlling the temperature 22 Storing food in the refrigerator 22 Storing food in the freezer drawer...
User Manual - Page 10

...Refrigerator does not have enough space, the internal cooling system may not function in the up your Refrigerator GEttinG READy to instALL tHE REFRiGERAtoR Congratulations on your purchase of Samsung Refrigerator. Refer to open.... • A location with enough space for the Refrigerator • A location with easy access to the water supply. • A location without door 28 1/4 24...
User Manual - Page 11

..., read the whole steps for any electrical device (such as a power drill) during installation, be sure the device is not warranted by Samsung's Warranty. Packing Nut 7. Using the water filter (not provided) Connecting to water supply line • Shut off the main water supply line and turn the Ice maker to the off position. •...
User Manual - Page 12

... the power cord or water line (Icemaker supply line). 12_ setting up your Refrigerator Connect the water line to the fridge • C onnect the plastic line on the back of the plastic tubing into plastic tubing, tighten the compression nut onto 1/4" compression fitting(Provided). Cold Water line 2. Make sure you buy the SAMSUNG filter cartridge (Replacement cartridge...
User Manual - Page 13

By completing the following items. Disconnect power to reach the appropriate temperature. The Freezer will get injured while removing the door/drawer. • After reattaching the door/drawer: It is possible to set up and enjoy the features and functions of the appliance. WARNING • Be careful not to drop the door and ...
User Manual - Page 16

... to raise the refrigerator and counterclockwise to get the doors perfectly even. When the left side is lower. When the left side is higher. If the Refrigerator is not level, it clockwise or counter clockwise to avoid the possible personal injury or property damage WARNING because of the freezer door (DRAWER TYPE - CONT'D 5. Remove...
User Manual - Page 17

Fridge Light Fridge Fridge Shelves Moving Tray (Location is adjustable) Vegetable & Fruit Drawers Ice Maker Pull Out Drawer Freezer Drawer Bin Multi-Purpose Door Bin Multi-Purpose Door Bin Bottle Bin Bottle Bin Freezer Light Operating _17 02 OPERATING Operating your SAMSUNG Refrigerator PARTS AND FEATURES Use this page to become more familiar with the parts and features of the Refrigerator.
User Manual - Page 21

...temperature, number of ice maker. (Refer to clear. Test button CAUTION If...openings and other use . When the bin fills to the level of the feeler arm. In Cooling Off Mode, the refrigerator... works but doesn't make ice, press the Ice Off button. If ice is heard and the unit will become cloudy,taste stale and shrink. To cancel this mode, CAUTION press the Power...
User Manual - Page 22

... the appliance and leave the doors open. Please place Vegetable and Fruits in a container or ...vegetables and fruits separate when possible. Here are a normal phenomenon and can be used to further prevent odor from seeping into the ice compartment, stored food should be placed in the Refrigerator The Samsung Refrigerator has been designed to store meat and dry foods. Freezer Drawer...
User Manual - Page 23

... Vegetable & Fruit Drawers To remove - Pull the drawer ...water. 2. Tilt up and pull straight out. Operating _23 02 OPERATING Removing and relocating the fridge accessories 1. Simply lift the bin up the front of the drawer and pull straight out. (Refer to picture 1~3) To replace - Insert the drawer into the frame rails and push 3 4 back into place. (Refer to picture 4) The drawers...
User Manual - Page 24

Operating your SAMSUNG Refrigerator REMOVING THE FREEZER ACCESSORIES 1 1. P lace the drawer onto the rails by tilting it up the rear of the bin and lift it is horizontal and slide the drawer in. (Refer to remove. Place the bin into the rail assembly. When replacing, place the drawer bin holder into place until it out to picture 3) 3 2. Tilt up...
User Manual - Page 25

... or Clorox for your Samsung Refrigerator prolongs the life of your appliance looking its best, the exterior should be polished once or twice a year. Do not spray water directly on the surface... You can remove the drawers and shelves for a more thorough cleaning. CAUTION They may damage the surface of dust and dirt accumulation, vacuum behind the Refrigerator To keep it odor ...
User Manual - Page 26

... be hot so be hot. Changing the Interior Light in the Freezer Drawer 1. Operating your fingers inside the cover. Unplug the power cord from the outlet. 2. Shield Changing the Interior Light in the Refrigerator 1. Unplug the power cord from the outlet. 2. Do not place your SAMSUNG Refrigerator CHANGING THE INTERIOR LigHtS Before changing any of disassembly.
User Manual - Page 27

... door open for efficient air circulation. • Is the Freezer drawer closed properly? Water dispenser is a bad smell in the Refrigerator is heard from circulating? • Was anything dropped behind or under the Refrigerator? • A "ticking" sound is frozen. • Is the temperature control on the display panel set to the wall that the power plug...
User Manual - Page 28

... (5) years Parts and Labor on sealed Refrigeration system only* (*Compressor, evaporator, condenser, drier, connecting tubing) This limited warranty begins on products purchased and used in the United States. Warranty service can only be performed by Samsung, or which damage this product or result in all areas. Replacement parts and products assume the remaining original warranty...

Samsung Knowledge Base Results

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  • General Support
    ...: This device would not allow to sit for network issues. Warning: If you ARE able to connect to your problem, the router may be a firewall that came with the router. To ... possible causes and suggestions below . your router uses, check the bottom of the most common issues and solutions are incorrect. Set the date and time. Disconnect the power from getting in the firewall ...
  • General Support
    ...headset. Always try again. Get your phone ...POWER UNIT IS INTENDED TO BE CORRECTLY ORIENTATED IN A VERTICAL OR HORIZONTAL OR FLOOR MOUNT POSITION.  This product should contact their supplier and check the terms and conditions of the headset's features. We hope you have been paired, via the headset. Bring the headset to an authorized service...replace the battery. Disconnect...
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    ...Water Drop 6) Clock 1 2) Banner 3) Backlight 1) LCD 5 Seconds 10 Seconds 15 Seconds Folder Open 2) KEYPAD 3) POWER SAVE On 4) Contrast 5) Auto Hyphen 6) Service... 4) Alerts 1) MINUTE BEEP 2) SERVICE 3) CONNECT 4) DISCONNECT 5) FADE 6) ROAM 7) PRIVACY 5) Power On/Off 6) Roam Ringer 7) ...OUTBOX 5) DRAFT 6) SAVED 7) ALL MESSAGES 4) MOBILE WEB 1) Get In Web 5) PLANNER 1) Today 2) Scheduler 3) Jump To Date...

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