Employee Attitude In The Return Counter At Fremont Ca Ross By Mowry !

I am a senior male at 77 years of age. Today (3-27-2019) I tried to return a gold color wall clock because of the unreadable numbers on the face. I purchsed the item on 3/7/19 and I returned it back to Fremont Ross by Mowry with a due receipt with the clock and the box undamaged. Only thing I did not put together was the fastener wire which I disposed when I took out the clock for trial at home.The girl at the Return counter (at appx. 3:30pm) was so rude and gave me a discriminatory look with patronage attitude. She started picking on me with the lack of the fasten wire, labeling my return as open box item and argued withme, while I was half way explaining.The Supervisor came later took side with the girl threatening me on refusing a refund, still treated my return as a damged open box case, even though the clock and the paper box were all in Sale Mint condition ( They were all I had got from the purchase, except the tiny fasten wire!) .They took this simple case of return item to the argument and seemingly a fight for about 25 minutes, and finaly allowed me a store credit, to hassle me. They seemed to intentionally twist the return policy in order to dictating on me as a customer. I was feeling so let down by their attitude.Please kindly help checking for me on how can I made a smooth return process without these kinds of untrained Ross employee !!!A loyal 28 year Ross customer in Bay Area.3/27/2019

Requests for more information

Request from adameve2002us on March 27th, 2019 6:28 PM
To any high ranking Ross official:

I know I can talk to the manager in a polite way! My request was not a fight for winning this case.

I want any Ross official person to review my actual situation, that the clock and the paper box in undamaged condition with proper receipt to be returned within 30 days ! Should this case be treated fairly in the process with refund, un-interruptedly !!!

Loyal Ross Customer for 28 years (a Senior person)

03/27/2019

Responses to this request

Response submitted March 30th, 2019 4:37 PM
Dear Adam Yu,

Thank you for taking the time to bring this matter to our attention.

On behalf of Ross Stores, I apologize for your recent shopping experience at our store.

Your comments have been sent to our District Manager, who will address this situation with the store management team. Making sure our customers have a good shopping experience is important to us, so we appreciate your feedback.

Thanks for sharing your experience with us so we can make it better!

Sincerely,

ELIZABETH HURTADO

Customer Service

1-800-335-1115

CS Hours: Monday thru Friday (6 am PT - 6 pm PT)

Case number : CS0050276

Ref:MSG8533950

(THIS IS WHAT I GOT FROM ROSS DIRECTLY! MORE TO THE CORE QUESTION I WISHED ROSS TO LOOK INTO !)

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Current Answers

Answer #1: Posted by Odin on March 27th, 2019 6:12 PM

Odin

Member since:
April 10th, 2010

Points: 41,236,700

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As you may know, we're an independent help site not connected with Ross. Your question is not altogether clear, but it seems you want to return your purchase without the rudeness and hassle that you report. My suggestion is that you tale your purchase back to the store and ask for the manager to whom the supervisor reports. In talking to the manager, relate your issue politely and unemotionally. If you don't obtain satisfaction, appeal to corporate: use the corporate contact information at http://www.corporateofficeowl.com/ross/Corporate%20Office.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.