Ricoh Aficio MP C5000 Support Question
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Question posted by Spaginger on November 30th, 2013
Can't Scan To Folder On Ricoh Aficio Mp C5000
Current Answers
Answer #1: Posted by freginold on January 2nd, 2014 10:04 AM
Once you have set up the folder, this article will guide you through linking to the folder from your MFP:
- How to link to a network share folder from a Ricoh Aficio MP series copier
If you've already set up scan to folder and it was working before but now it's not, here are some possible reasons why it might have stopped working:
- The folder you want to scan to isn't shared
- The user account you are using to authenticate does not have rights to access that folder (or a parent folder)
- There is a network connection problem somewhere between the copier and the computer
- There is a hardware or software preventing the copier from reaching that folder (ie. a firewall, anti-virus program, security suite, router, etc.)
- The copier and the computer are not in the same workgroup
- The password to that folder has changed