Ricoh Aficio MP C4501 Support Question
Ricoh Aficio MP C4501 Support Question
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Question posted by henryc42518 on November 22nd, 2013
Not Printing From Windows
Hi! I'm helping out an office with a new LAN network that incorporates a Comcast Edgemarc (VoIP) system. The MP C4501 is plugged into the network's main router, just after the modem, and has a static IP address. Mac's on the network, whether running wirelessly via an access point (same subnet as the cabled LAN) or cabled in, print just fine. I haven't been successful at getting PCs (XP or Windows 7) to print successfully, either cabled in OR wireless. Suggestions would be most appreciated!
Current Answers
Answer #1: Posted by freginold on November 23rd, 2013 6:08 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, if you could let us know what specific problem/error you are having, we could help you troubleshoot the problem. Does the Windows PC give you an error message? Can you not even install the drivers? Does the copier's Data light flash when you try to print?
Without knowing the specifics, here are some general things to try:
- Check the error log on the Printer screen to see if it shows any errors when you try to print from your Windows PC. If it does, one thing to try would be to turn off User Authentication Management (User Tools > System Settings > Administrator Tools) and see if that works.
- Make sure you have the correct print drivers (32-bit or 64-bit) for that PC.
- Make sure the IP address in the print driver's Ports tab is correct.
- Try to ping the PC from the copier, and the copier from the PC, and see what happens.
- Try reinstalling the print driver.
Maybe one of these solutions will get you printing. If not, if you can post your question again, with as many specifics as possible, we can help you figure out what's going on! Thanks for using HelpOwl.
Without knowing the specifics, here are some general things to try:
- Check the error log on the Printer screen to see if it shows any errors when you try to print from your Windows PC. If it does, one thing to try would be to turn off User Authentication Management (User Tools > System Settings > Administrator Tools) and see if that works.
- Make sure you have the correct print drivers (32-bit or 64-bit) for that PC.
- Make sure the IP address in the print driver's Ports tab is correct.
- Try to ping the PC from the copier, and the copier from the PC, and see what happens.
- Try reinstalling the print driver.
Maybe one of these solutions will get you printing. If not, if you can post your question again, with as many specifics as possible, we can help you figure out what's going on! Thanks for using HelpOwl.
Related Ricoh Aficio MP C4501 Manual Pages
Security Target - Page 1
... series Security Target
Author : RICOH COMPANY, LTD. This document is a translation of Aficio MP C4501/C5501 series Security Target are reprinted with written permission from IEEE, 445 Hoes Lane, Piscataway, New Jersey 08855, from IEEE 2600.1, Protection Profile for Hardcopy Devices, Operational Environment A, Copyright © 2009 IEEE. All rights reserved. All rights reserved. Copyright...
Security Target - Page 8
...of TOE
Names
Ricoh Aficio MP C4501, Ricoh Aficio MP C5501, Ricoh Aficio MP C4501G, Ricoh Aficio MP C5501G, Gestetner MP C4501, Gestetner MP C5501, Lanier MP C4501, Lanier MP C5501, Lanier LD645C, Lanier LD655C, Lanier LD645CG, Lanier LD655CG, nashuatec MP C4501, nashuatec MP C5501, Rex-Rotary MP C4501, Rex-Rotary MP C5501,
MFPs
Versions
Software System/Copy Network Support Scanner Printer Fax...
Security Target - Page 9
...(WW) 03.00.00
Keywords
: Digital MFP, Documents, Copy, Print, Scanner, Network, Office, Fax
1.3 TOE Overview
This section defines TOE Type, TOE Usage and Major Security Features of TOE.
1.3.1 TOE Type This TOE is a digital multi function product (hereafter "MFP"), which is an IT device that inputs, stores, and outputs documents.
1.3.2 TOE Usage The...
Security Target - Page 10
... the office LAN, and users can perform the following operations from the Operation Panel of the TOE or through LAN communications. Copyright (c) 2011 RICOH COMPANY, LTD. All rights reserved. Page 9 of 93
Figure 1 : Example of TOE Environment The TOE is used in Figure 1. Copy, fax, storage, and network transmission of the stored documents. Print, fax, network...
Security Target - Page 11
...A server used by communicating with Windows authentication (Kerberos authentication method). The function of RC Gate for input information from the RC Gate via network interface is to its folders....LAN. Storage and printing of documents using a Web browser installed on the client computer, -
RC Gate An IT device used when External Authentication is connected to prevent the office...
Security Target - Page 14
...-volatile memory medium. HDD The HDD is a hard disk drive that is a unit that has a modem function for communication. Page 13 of the TOE and are included in the MFP Control Software. These are installed: System/Copy, Network Support, Scanner, Printer, Fax, RemoteFax, Web Support, Web Uapl, NetworkDocBox, animation, PCL, OptionPCLFont, LANG0...
Security Target - Page 15
...Documents
The following sets of user guidance documents are available for printing directly from the client computer. Page 14 of 93
Ic ...or sales company. Network Unit The Network Unit is allowed to an Ethernet (100BASE-TX/10BASE-T) LAN. USB Port The .../LD635CG/LD645CG/LD645CAG/LD655CG/LD655CAG
Aficio MP C3001/C3501/C4501/C4501A/C5501/C5501A
Aficio MP C3001G/C3501G/C4501G/C4501AG/C5501G/...
Security Target - Page 16
...Administrators
Aficio MP C3001/MP C3001G/MP C3501/MP C3501G/MP C4501/MP C4501G/MP
C4501A/MP C4501AG/MP C5501/MP C5501G/MP C5501A/MP C5501AG...Users
Aficio MP C3001/MP C3001G/MP C3501/MP C3501G/MP C4501/MP C4501G/MP
C4501A/MP C4501AG/MP C5501/MP C5501G/MP C5501A/MP ...Guidance Documents for Administrators: Using this Machine in a Network Environment Compliant
with IEEE Std. 2600.1TM-2009
D088...
Security Target - Page 17
... Machine in a Network Environment Compliant
with IEEE Std. 2600.1TM-2009
D088-7709
- App2Me Start Guide
D085-7905B
- Notes for Users
D088-7404
- Help
83NHBUENZ1.20 v116
FCU
- Quick Reference Printer Guide
D086-7800
- Manuals for Users
Aficio MP C3001/MP C3001G/MP C3501/MP C3501G/MP C4501/MP C4501G/MP
C4501A/MP C4501AG/MP C5501/MP C5501G/MP C5501A/MP C5501AG
C9130/C9130G...
Security Target - Page 18
... for Users
Aficio MP C3001/MP C3501/MP C4501/MP C4501A/MP C5501/MP C5501A
MP C3001/MP C3501/MP C4501/MP C4501A/MP C5501/MP C5501A
A
D089-6931A
- Manuals for This Machine
D081-7602
- Help
83NHBUENZ1.20 v116
-
[English version-4]
Table 5 : Guidance for English Version-4
TOE Components
MFP
Guidance Documents for Administrators: Using this Machine in a Network Environment Compliant...
Security Target - Page 19
... users are described as follows:
1.4.3.1. MP C3001/C3501/C4501/C4501A/C5501/C5501A
MP C3001/C3501/C4501/C4501A/C5501/C5501A
Aficio MP C3001/C3501/C4501/C4501A/C5501/C5501A
Operating Instructions
Troubleshooting
D088-7655A
- Manuals for Users
D088-7608
- Notes for Administrators: Using this ST indicates a direct user. Notes for Users
D060-7781
- Help
83NHBUENZ1.20 v116
FCU...
Security Target - Page 23
.... The documents to be stored on the client computer. The TOE receives documents from the printer driver installed on the client computer. If locked print, hold print, and sample print, the received documents will be sent to folders or by users from the Operation Panel. - It also allows users to folders or by...
Security Target - Page 24
..., and send data to the folder. - Operation Function for Fax Documents A function to print or delete fax documents. According to the guidance document, users first install the specified fax driver...TOE. - Copyright (c) 2011 RICOH COMPANY, LTD.
Fax documents are sent by fax can be printed, deleted and downloaded from the fax driver installed on the client computer to external faxes (Fax...
Security Target - Page 25
...documents and connect the client computer to the TOE via networks for @Remote Service. All rights reserved. Also, users can store, print and delete Document Server documents. The customer engineer will... the MFP administrator sets the Service Mode Lock Function to communicate with RC Gate via the LAN.
@Remote Service Function A function for the TOE to "ON", the customer engineer cannot use...
Security Target - Page 29
...identifier assigned to be used in the TOE includes Windows Authentication, LDAP Authentication, and Integration Server Authentication.
The ... MFP administrator within 60 to the MFP via LAN.
General term for the Operation Panel: Time ... user name. The TOE authenticates TOE users by locked print, hold print, and sample print using the login user names and the login passwords registered...
Security Target - Page 30
...document data attributes.
Documents stored in the TOE using the LAN Fax. A list of the login user names of locked print, hold printing, and sample print is authorised, and it can be identified". This includes ... attributes. Documents sent by fax or to folders by e-mail or sent to IT devices by using Printer Function. One of the stored document types. One of the stored document...
Security Target - Page 33
...mean that HCDs equip including the additional equipments. The HCDs consist of the scanner device and print device, and have , and equips the functions that its description deviates from English ... any security problems and security objectives defined in chapter 4. For these reasons, these devices and equip one or more functions of 93
2.4 Conformance Claim Rationale
2.4.1 Consistency Claim...
Security Target - Page 84
... FIA_UID.1(b), the use of the TOE by a person who intends to use the TOE from a Web browser. The TOE logs out immediately after receiving the print data from the printer driver.
Security Target - Page 86
...(1) Access control rule on the Menu
Print Delete
Print Delete
Print Delete
E-mail transmission Folder transmission Delete
Fax transmission Folder transmission Print Delete
Print Delete
Copyright (c) 2011 RICOH COMPANY, ...operate stored documents are authorised and the menu for the authorised operations (printing, downloading to the client computers, fax transmission, e-mail transmission, sending ...
Security Target - Page 87
...
Web browser
Printer Function
Web browser
Fax Function
Page 86 of 93
Document Server documents Scanner documents
Fax transmission documents Printer documents Fax reception documents
Print Delete
E-mail transmission Folder transmission Download Delete (Operations above are authorised only if normal users are privileged to use Scanner Function)
Fax transmission Download...
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