Ricoh Aficio MP C3500 Support Question
Ricoh Aficio MP C3500 Support Question
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Question posted by francshamik on May 27th, 2014
Ricoh Mp 3500 Folder Scanner Wont Connect To Computer
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Current Answers
Answer #1: Posted by freginold on July 16th, 2014 4:19 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,895
Member since:
December 20th, 2011 Points: 23,253,895
Reasons scan folder/path not found-
Hi, there are many reasons why you may not be able to scan to a folder. Here are some of the more common reasons:
- The folder that you are trying to scan to isn't shared
- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently)
- There is a network connection problem somewhere between the copier and the computer
- There is a hardware device or software program preventing the copier from reaching that folder (ie. a firewall, anti-virus program, security suite, router, etc.)
- The copier and the computer are not in the same workgroup/domain
- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed
If scanning to a folder was never fully set up, you can find instructions for doing so here:
- How to link to a network share folder from a Ricoh Aficio MP series copier
Hi, there are many reasons why you may not be able to scan to a folder. Here are some of the more common reasons:
- The folder that you are trying to scan to isn't shared
- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently)
- There is a network connection problem somewhere between the copier and the computer
- There is a hardware device or software program preventing the copier from reaching that folder (ie. a firewall, anti-virus program, security suite, router, etc.)
- The copier and the computer are not in the same workgroup/domain
- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed
If scanning to a folder was never fully set up, you can find instructions for doing so here:
- How to link to a network share folder from a Ricoh Aficio MP series copier
Related Ricoh Aficio MP C3500 Manual Pages
Network Guide - Page 3
...❖ About This Machine Be sure to read the Safety Information in this manual for explanations on how to connect the machine.
❖ Trouble Shooting Provides a guide to solving common problems, and explains how to replace paper,... and operations.
❖ Printer Reference Explains Printer functions and operations.
❖ Scanner Reference Explains Scanner functions and operations.
Facsimile Reference - Page 37
... sessions with one or more participants.
❖ Gatekeeper (VoIP gatekeeper) A gatekeeper manages devices connected to an IP network and converts alias telephone numbers to a LAN or other network....rate assignment) and access control.
❖ SIP server A SIP server mediates connection requests between devices connected to an IP network and is composed mainly of servers that have the following ...
Facsimile Reference - Page 250
...Editor.
LAN-Fax Driver
This driver allows you to the type of the file The following folders are connected in parallel: See
"Preparing the Machine", Printer Reference.
❒ When using Ethernet, ... network environment as this machine.
Important ❒ All operations cannot be installed on the scanner CD-ROM. Use the LAN-Fax Driver included on your computer. Otherwise, the Web ...
General Settings Guide - Page 5
... Use E-mail Function 21 Settings Required to Use Scan to Folder Function 25 Settings Required to Use the Network Delivery Scanner 28 Settings Required to Use Network TWAIN Scanner 31 Settings Required to Use Document Server 33 Using Utilities to Make Network Settings 36
Connecting the Machine to Read This Manual 1
Symbols ...1 Display Panel...
General Settings Guide - Page 33
... LAN (IEEE 802.11b) are connected, the selected in-
1
terface ...59 "Interface Settings" p.69 "File Transfer"
Settings Required to Use Scan to Folder Function
This section lists the settings required for Reception Protocol and POP3 / IMAP4 ...Permit SSL/TLS Communication
Interface Settings/Network Host Name
File Transfer
Scanner Resend Interval Time
As required As required As required As ...
General Settings Guide - Page 217
... the machine
After registering a protection code, you can connect to a shared folder simply by selecting the destination shown on the initial scanner display whenever sending files using Windows, select the SMB protocol.
Reference p.267 "Registering a Protection Code"
Managing users and machine usage
7
Register user codes to limit ...
General Settings Guide - Page 248
... [Administrator Tools].
240 See "Registering a Protection Code". ❒ You can send scan files to an Net- Registering Addresses and Users for Facsimile/Scanner Functions
Registering Folders
By registering a shared folder, you can only select either SMB, FTP, or NCP. Reference p.246 "Using FTP to Connect" p.251 "Using NCP to Connect". There are cleared.
Ware server.
General Settings Guide - Page 250
... 64 characters for Facsimile/Scanner Functions
R Press [Exit].
Name\PathName". ❒ You can also enter an IPv4 address. ❒ You can enter a path using up to 128 characters. ❒ To specify a folder, you can either enter the path manually or locate the
folder by browsing the network. ❒ If the connection test fails, check...
General Settings Guide - Page 252
... change the name, key display and title, see "To locate the folder manually" and "Using Browse Network to check the path is selected.
F Press [Folder]. H Press [Connection Test] to locate the folder".
D Check that [Program / Change] is set correctly.
E Select the name whose folder you want to change .
G Select the items you want to change...
General Settings Guide - Page 254
... J Press [Exit]. Reference p.213 "Deleting a Registered Name"
Using FTP to Connect
Note ❒ To register a shared folder configured in Windows, see "Using SMB to Connect". ❒ To register a folder in an NetWare server, see "Deleting a Registered Name".
Registering Addresses and Users for Facsimile/Scanner Functions
G Press the protocol which is selected. H Press [Yes]. B Press...
General Settings Guide - Page 256
...10066; You can enter a path using Browse Network"
Changing an FTP Folder
A Press [System Settings]. or a relative path, using this format...
❒ You can enter up to 64 characters for Facsimile/Scanner Functions
Y Press [Exit]. Registering Addresses and Users for the ...❒ You can enter 1 to 65535.
❒ If the connection test fails, check the settings, and then try again.
❒...
General Settings Guide - Page 260
... User Authentication is located. K Enter the password, and then press [OK]. If you want to specify a folder on a NetWare server, press [Bindery]. M Press [Folder]. Registering Addresses and Users for the password.
❒ If you have set "Connection Type" to [NDS], enter the user name followed by browsing the network.
❒ When [Do not...
General Settings Guide - Page 262
Registering Addresses and Users for Facsimile/Scanner Functions
Changing an NCP registered folder
A Press [System Settings].
F Press [Folder].
H Specify the folder.
Reference p.212 "Changing a Registered Name"
254 D Check that [Program / Change] is set correctly.
I Press [Connection Test] to specify a folder in an NDS tree, press [NDS].
You can either enter the path ...
Printer Reference - Page 46
...1
The [Browse for your device. [Recom-
K Specify the... 6 D:\DRIVERS\PCL6\WIN9X_ME\(Language)\DISK1
• PostScript 3 ("Scanner Driver and Utilities" CD-ROM) D:\DRIVERS\PS\WIN9X_ME\(Language)\DISK1
L...>]. Click [Search for the best driver for Folder] dialog box appears.
If the CD-ROM ... printer connected to the "USB001" port is added to reinstall USB Printing Support when connecting a ...
Printer Reference - Page 166
...Scanner Controller + Copy Machine Model Number: C3535/DSc535/LD435c/Aficio MP C3500 C4540/DSc545/LD445c/Aficio MP C4500 C4540g/DSc545g/Aficio MP C4500G Responsible party: Ricoh Corporation Address: 5 Dedrick Place, West Caldwell, NJ 07006 Telephone number: 973-882-2000 This device... the dealer or an experienced radio /TV technician for connections to a host computer (and/or peripheral) in order...
Scanner Reference - Page 48
... sent to shared folders, enable [SMB] in [Send Settings] under a NetBIOS over TCP/IP environment.
Note
❒ To connect the machine to Folder. A Connect the machine to NetWare folders, enable [NetWare]...sending files is available only under [Scanner Features]. Sending Scan Files to Folders
Preparation for Sending by Scan to Folder
This section describes the preparations and ...
Scanner Reference - Page 171
...and on, the user is connected. Connect the equipment into an outlet ... measures:
Reorient or relocate the receiving antenna. This device may cause harmful interference to radio communications.
These limits...Printer/Scanner Controller + Copy Machine Model Number: C3535/DSc535/LD435c/Aficio MP C3500 C4540/DSc545/LD445c/Aficio MP C4500 C4540g/DSc545g/Aficio MP C4500G Responsible party: Ricoh ...
Troubleshooting - Page 79
...not be specified before sending e-mail. Insufficient memory in Scanner Features. There was not cally after specifying the sender...correct and the server is Displayed
Message
Cause
Solution
Connection with the destina- word are correct.
Send ...; Set [Divide & Send E-mail] to check for the destination folder are correct. See "Send Settings", General Settings Guide.
Transmission has...
Troubleshooting - Page 85
... cannot be used for the previous scan.
A communication error ror has occurred has occurred on the neton the network. Scanner memory is not
connected to the network correctly.
("XXX" and "YYY" indicate scanner names.)
connected to "On".
• Check the previously used for halftone scanning might not always apply. Check whether the client computer...
Troubleshooting - Page 136
Operating Instructions Troubleshooting
Type for C3535/DSc535/LD435c/Aficio MP 3500 Type for C4540/DSc545/LD445c/Aficio MP 4500 Type for C4540g/DSc545g/Aficio MP C4500G EN USA B222-7757
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