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Ricoh Aficio MP C3001 Support Question

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Question posted by klPrc on August 1st, 2014

Windows 2012 Will Not Scan To Folder

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Answer #1: Posted by freginold on August 13th, 2014 3:21 AM

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freginold

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Your copier may very well need a firmware upgrade to be able to scan to a Windows Server 2012 computer. Server 2012 uses a newer version of SMB and is not backwards-compatible. Have your Ricoh service technician upgrade the firmware and try to set up scanning again.

If it's still not working, there may be something on the network blocking the scan transmission (firewall, security program, etc.). Check your firewall settings and make sure the firewall is allowing file sharing and SMB communication, and check any security programs you may have installed (Norton, McAfee, etc.). If need be, create an exception for the scanner so that its transmissions will be allowed through.

If you've never set up scanning to folder, you can find instructions for doing so here:

- How to link to a network share folder from a Ricoh Aficio MP series copier

Another thing to check is the workgroup, if scanning to Windows. Make sure the copier is in the same workgroup as at least one PC on your network.

Here are some other possible reasons you may not be able to scan:

- The folder that you are trying to scan to isn't shared
- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently)
- There may be a network connection problem somewhere between the copier and the computer
- If you are using the computer's host name to scan to, try using the IP address instead
- Make sure the scanner's SMB protocol is enabled (User Tools/Counter > System Settings > Interface Settings > Effective Protocols)

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Related Ricoh Aficio MP C3001 Manual Pages

General Settings Guide - Page 5

... Use the Printer/LAN-Fax 13 Settings Required to Use Internet Fax 16 Settings Required to Use E-mail Function 20 Settings Required to Use Scan to Folder Function 24 Settings Required to Use the Network Delivery Scanner 27 Settings Required to Use Network TWAIN Scanner 30 Settings Required to Use Document Server...

General Settings Guide - Page 7

... Managing names in the Address Book 204 Sending fax by Quick Dial 204 Sending e-mail by Quick Dial 204 Sending scanned files to a shared folder directly 205 Preventing unauthorized user access to shared folders from the machine ...........205 Managing users and machine usage 205 Registering Names 206 Registering Names 206 Changing a Registered Name...

General Settings Guide - Page 80

.... • Off • All • Errors Only ❖ Default User Name/Password (Send) Specify the user name and password required when sending scan file directly to a shared folder on a computer running Windows, to an FTP server, or to a NetWare server. • SMB User Name • SMB Password • FTP User Name • FTP...

General Settings Guide - Page 213

... by selecting the destination shown on the initial scanner display whenever sending files using Windows, select the SMB protocol. To share the folder using the scanner function to a shared folder. Address Book Sending scanned files to a shared folder directly After registering the path name, user name and password, you can specify the object of each...

General Settings Guide - Page 243

... "Registering a Protection Code". ❒ You can prevent unauthorized users from accessing folders from the ma- chine. There are cleared. Registering Folders Registering Folders By registering a shared folder, you change protocol after fin- If you can use: • SMB For sending files to shared Windows folders. • FTP Use when sending files to an FTP server. •...

General Settings Guide - Page 260

... names to a group is selected. For details, see "Registering a Protection Code". Important ❒ When using Scan to Folder function, you cannot send scan files to a group with over 50 folders registered. ❒ The maximum number of e-mail addresses and folders for Facsimile/Scanner Functions Registering Names to a Group You can set a protection code to prevent...

General Settings Guide - Page 308

... Print Jobs, 184 Delete Scanner Journal, 196 Deleting a Fax Destination, 224 Deleting a FTP Folder Destination, 245 Deleting a Goup, 261 Deleting a Group Within Atnother Group, 258 Deleting a NCP Folder Destination, 250 Deleting an E-mail Destination, 234 Deleting a Registered Name, 208 Deleting a scan size, 140 Deleting a Special Sender, 167 Deleting a User Code, 213 Deleting Fax...

Security Target - Page 1

... series Security Target Author : RICOH COMPANY, LTD. This document is a translation of Aficio MP C3001/C3501 series Security Target are reprinted with written permission from IEEE, 445 Hoes Lane, Piscataway, New Jersey 08855, from IEEE 2600.1, Protection Profile for Hardcopy Devices, Operational Environment A, Copyright © 2009 IEEE. Date : 2011-07-18 Version : 1.00 Portions...

Security Target - Page 11

... and receives documents to and from the IT devices connected to its folders. A transfer path to other external interface for folder transmission of the stored documents in it is to... External Authentication Server A server that identifies and authenticates the TOE user with Windows authentication (Kerberos authentication method). The function of RC Gate for @Remote. The possible ...

Security Target - Page 30

...externally received and whose "users cannot be identified". Documents scanned and stored using Fax Function, and those stored using ...when any one of the normal users whose access to folders by using Fax Function. This includes Document Server documents,.... Documents received from the MFP. Documents sent to IT devices by users to documents is assigned as an attribute of document...

Brochure - Page 2

... scanning and faxing, from finishing and distribution to offer vibrant image quality, high productivity and incredible versatility. Beyond high performance, today's users need environmentally-friendly solutions that offer security features and extensive choices for full-color multifunctional systems to color control and workflow execution. The RICOH® Aficio® MP C3001/C3501 and MP...

Brochure - Page 3

... which protects data for Scan-to-Email and Scan-to-Folder functions. All four models...Aficio MP C3001/C3501 and MP C4501/C5501 provide an extensive array of capabilities for fast-paced, results-oriented offices. • Expect powerful multifunction performance with a complete lineup of printing, copying, scanning... it easy for any workflow with Windows, Macintosh, Unix and AS/400 ...

Brochure - Page 4

...Aficio MP C3001/C3501 and MP C4501/C5501 Advanced Document Distribution Ensure recipients around the world receive important documents. Scan-to-Email reaches multiple recipients instantly, while Scan-to-Folder... variety of the "Global 100 Most Sustainable Corporations in binders. Use these versatile devices to an absolute minimum for individual users. This avoids the risk of IT managers...

Brochure - Page 5

...or gain access to branch offices. There is a value for the MP C5501). The Ricoh Aficio MP C3001/C3501 warms up in as little as of the TEC approach for imaging... systems give mobile users access to essential features without compromising security. • Print without device-specific drivers, special software or a LAN connection using less electricity to promoting energy savings ...

Brochure - Page 7

... a document simultaneously by two scanners, significantly improving scanning speed for two-sided originals. Two front-loading Standard Paper Trays each hold 550 sheets. Tray 2 can also be fitted with Tandem LCT). Ricoh Aficio MP C3001/C3501 and MP C4501/C5501 The standard 50-sheet (MP C3001/C3501) or 100-sheet (MP C4501/C5501) Automatic Reversing Document Feeder easily...

Brochure - Page 8

...There is no need to open files in one PDF and convert scanned files into editable Microsoft® Office documents. Enhanced Document Solutions Transform the Ricoh Aficio MP C3001/C3501 and MP C4501/C5501 into true document portals. • Leverage the smartest, ...distribution, storage and management, variable data printing, assessment and cost recovery, device management and print security.

Brochure - Page 9

... Customize paper capacity to match your workflow by keeping color document creation in -house and on MP C3001/C3501 only), a Two-Tray Paper Bank, or a 2,000-sheet Tandem Large Capacity Tray (...8226; Minimize paper loading for users who require more often, which scans both sides of a document automatically. (Available on Ricoh Aficio MP C4501A/ C5501A only.) • Let users get creative with ...

Brochure - Page 10

... copying, printing, scanning and document management into searchable PDFs. You can be created by -step instructions for routine tasks, such as clearing paper misfeeds or replacing toner. • Accommodate all part of our extensive line of documents and device management tasks remotely. Innovative Document Management The Ricoh Aficio MP C3001/C3501 and MP C4501/C5501 provide...

Brochure - Page 11

... Aficio MP C3001/C3501 and MP C4501/C5501 System Specifications General Specifications Specifications for MP C4501/C5501 are the same for MP C4501A/C5501A except where indicated Configuration Desktop Color Laser MFP Printing Process Dry Electrostatic Transfer with Dual Component Magnetic Brush Development; 4-Drum Method Scanning Technology 1D Solid Scanning via CCD Output Speed MP C3001...

Brochure - Page 12

...(for scan-to and print from removable media), Camera Direct Print Card, Scanner Accessibility Option (MP C4501/C5501 only3), ADF Handle (MP C3001/C3501 only...: 1 position Staple Cartridge 5,000 staples/cartridge Capacity 2-/3-Hole Punch Unit Optional; Ricoh Aficio MP C3001/C3501 and MP C4501/C5501 System Specifications (continued) Side Large Capacity Tray (RT3010) All Models Tray Capacity...