Ricoh Aficio MP C3000 Support Question
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Question posted by Butfewk on March 23rd, 2014
Ricoh Aficio Mp C3000 Lost Connection When Scan
Current Answers
Answer #1: Posted by freginold on May 7th, 2014 9:15 AM
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If scanning to folder was never fully set up, you can find detailed instructions for setting it up here:
- How to link to a network share folder from a Ricoh Aficio MP series copier
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