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Ricoh Aficio MP C3000 Support Question

Ricoh Aficio MP C3000 Support Question

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Question posted by Butfewk on March 23rd, 2014

Ricoh Aficio Mp C3000 Lost Connection When Scan

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Answer #1: Posted by freginold on May 7th, 2014 9:15 AM
This answer was accepted by the poster of the original question.
freginold

Member since:
December 20th, 2011

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Hi, there are many reasons why you lost the connection when scanning. If scanning was already set up and it's suddenly not working, one of these problems may be the culprit:

- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.

If scanning to email was never fully set up, you can find detailed instructions for setting it up here:

- How to set up scan to email on a Ricoh Aficio MP series copier

If scanning to folder was never fully set up, you can find detailed instructions for setting it up here:

- How to link to a network share folder from a Ricoh Aficio MP series copier

Related Ricoh Aficio MP C3000 Manual Pages

PostScript Supplement - Page 46

... box, and then click [Finish]." 38 C When the message "Please choose your search and installation option." When installation is connected, disable the device. B When the message "This wizard will complete the installation for my device recommended] check box, and then click [Next >]. Windows Configuration G Select the printer driver you do not want to...
Copy/Document Server Reference - Page 2

... of parts other than those specified in this manual. (For details, see "Machine Types", About This Machine.) • Type 1: C2525/DSc525/LD425c/Aficio MP C2500 • Type 2: C3030/DSc530/LD430c/Aficio MP C3000 Certain types might result in some countries. Notes: The model names of handling or operating the machine. The supplier shall not be...
Copy/Document Server Reference - Page 159

The manufacturer shall not be lost if some kind of data. D Place the originals. C Press [OK]. A Press [Store File]. B Enter a file name, user name, or password if necessary... Document Server enables you to store documents in the machine might result from 2 the loss of failure occurs. E Make the scanning settings for any damage that might be responsible for the original. 137
Copy/Document Server Reference - Page 169

...nature of confidential documents. ❒ When turning on the Document Server. Lock icon will be lost if some kind of data. ❒ When entering your password or recording it to your... File Name A document name such as "COPY0001" and "COPY0002" is automatically attached to the scanned document. Two approaches are to enter that all other is entering another name. ❖ Password ...
Copy/Document Server Reference - Page 206

Operating Instructions Copy/Document Server Reference Type for C2525/DSc525/LD425c/Aficio MP C2500 Type for C3030/DSc530/LD430c/Aficio MP C3000 EN USA B230-7607
Facsimile Reference - Page 29

... key is in the Document Server Note ❒ You can turn this function scans the original faster than Immediate Transmission. However, Parallel Memory Transmission allows you to ...in the Facsimile Features menu. ❒ Standard Memory Transmission may be connected to confirm the 1 connection status quickly. mission in memory, then dials the destination. Reference "...
Facsimile Reference - Page 37

... when using IP-Fax: ❖ H.323 A multimedia communication protocol that sends or receives files via one or more participants. ❖ Gatekeeper (VoIP gatekeeper) A gatekeeper manages devices connected to an IP network and converts alias telephone numbers to a LAN or other network. 27 In addition, a gatekeeper governs band (transmission rate assignment) and access...
Facsimile Reference - Page 39

...menu, in File Transfer, under Ini- Internet Fax Functions Internet Fax Functions This machine converts scanned document images to e-mail format and transmits the data over the Internet. 1 The e-... to [On]. ALT002S Important ❒ To use Internet Fax functions, this machine must be connected to a LAN and set up correctly in the Facsimile Features menu, under [Fax E-mail Account], set...
Facsimile Reference - Page 76

... tone function with On Hook Dial as a "T" on a tone dialing line). 1 When you want to scan the original and stores it in memory. D Enter the number you press [Tone], the machine dials the ... Enter the fax number using tonal signals. 66 Transmission Entering a tone This function allows a machine connected to a pulse dialing line to send tonal signals (for example if you want to tone dial...
Facsimile Reference - Page 107

...low tone from the internal speaker. C Dial. You can send a fax checking the connection. 1 Important ❒ This function is not available for the optional extra G3 interface unit... Address Book to cancel this operation, press [On Hook] again. A Place the original, and then select the scan settings you make a mistake, press [On Hook] or the {Clear Modes} key, and then try again. ...
Facsimile Reference - Page 109

A Place the original, and then select the scan settings you hear a voice at the oth- 1 er end, continue conversation as normal. C Dial. ... {Start} key to Specify Destinations". B Pick up the optional handset or the handset of a transmission with Manual Dial is connected and you make a mistake, replace the handset, and then try again from the Address Book, see "Using the Address Book...
Facsimile Reference - Page 114

cording to manage charges ac- Depending on the PABX system you are connected to a Quick Operation key beforehand. ❒ This function is not ...) system to prevent unauthorized users sending faxes and to user. A Place the original, and then select the scan settings you want to those fax destinations included in the group. To utilize PIN Codes, your service representative for...
General Settings Guide - Page 2

... pages. Check the type of size notation are subject to the inch version. For your local dealer. Keep this manual. • Type 1: C2525/DSc525/LD425c/Aficio MP C2500 • Type 2: C3030/DSc530/LD430c/Aficio MP C3000 Certain types might not be optional. With this machine.
Printer Reference - Page 56

..., the first received job is printed first. ❒ When the printer driver is connected, disable the device. A Connect the machine to the computer using IEEE 1394 (SCSI print). A mes- Windows 2000... all applications currently running, and do not print during installation. ❒ Do not connect IEEE 1394 or USB devices to the computer with Service Pack 1 (SP1) or higher. For details, see ...
Printer Reference - Page 92

... and the machine model and settings. • The supplier takes no responsibility for any damages sustained in copiers / multifunction machines. 3. The pattern and text you have set is copied, scanned, or stored in connection with background patterns and text may vary depending on the machine model and setting conditions. ❒ Printing with use...
Printer Reference - Page 163

... cannot be installed in length. ❖ Data transfer speed: Maximum 400 Mbps ❖ Connectable number of devices on a bus: Maximum 63 ❖ Allowed cable hops on a bus: Maximum 16... spec.: IEEE 1394 ❖ Interface: IEEE std 1394-1995 compliant IEEE std 1394a-2000 compliant ❖ Device class: SCSI print (Windows 2000 / XP, Windows Server 2003) IP over 1394 (Windows Me / XP...
Printer Reference - Page 169

...if not installed and used in accordance with a ferrite core must be used for connections to a host computer (and/or peripheral) in order to meet FCC emission limits....: C2525/DSc525/LD425c/Aficio MP C2500 C3030/DSc530/LD430c/Aficio MP C3000 Responsible party: Ricoh Corporation Address: 5 Dedrick Place, West Caldwell, NJ 07006 Telephone number: 973-882-2000 This device complies with Canadian ICES...
Scanner Reference - Page 165

.... Declaration of Conformity Product Name: Printer/Scanner Controller + Copy Machine Model Number: C2525/DSc525/LD425c/Aficio MP C2500 C3030/DSc530/LD430c/Aficio MP C3000 Responsible party: Ricoh Corporation Address: 5 Dedrick Place, West Caldwell, NJ 07006 Telephone number: 973-882-2000 This device complies with IEC 60417, this machine uses the following symbols for compliance could void the...
Troubleshooting - Page 136

Operating Instructions Troubleshooting Type for C2525/DSc525/LD425c/Aficio MP C2500 Type for C3030/DSc530/LD430c/Aficio MP C3000 EN USA B230-7757
Security Guide - Page 236

Type for C2525/DSc525/LD425c/Aficio MP C2500 Type for C3030/DSc530/LD430c/Aficio MP C3000 Type for C2525g/DSc525g/Aficio MP C2500G Type for C3030g/DSc530g/Aficio MP C3000G Printed in China EN USA B230-7907A * !%'%) Operating Instructions Security Reference

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