Ricoh Aficio MP C2050 Support Question
Ricoh Aficio MP C2050 Support Question
Find answers below for this question about Ricoh Aficio MP C2050.Need a Ricoh Aficio MP C2050 manual? We have 1 online manual for this item!
Question posted by Chiwa34 on July 10th, 2014
Ricoh C2050 Cannot Forward Faxes To Windows 7 Pc
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Current Answers
Answer #1: Posted by freginold on August 29th, 2014 11:04 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,895
Member since:
December 20th, 2011 Points: 23,253,895
If your machine can receive faxes but can't forward them on to a folder, there are many possible reasons why. Here are some of the more common reasons:
- The folder that you are trying to forward faxes to isn't shared
- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently)
- There is a network connection problem somewhere between the copier and the computer
- There is a hardware device or software program preventing the copier from reaching that folder (ie. a firewall, anti-virus program, security suite, router, etc.)
- The copier and the computer are not in the same workgroup/domain
- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed
- Make sure the SMB protocol is enabled (User Tools/Counter > System Settings > Interface Settings > Effective Protocols)
If fax forwarding was never fully set up, you can find instructions for doing so here:
- How to set up fax forwarding on a Ricoh Aficio MP 301 copier
- The folder that you are trying to forward faxes to isn't shared
- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently)
- There is a network connection problem somewhere between the copier and the computer
- There is a hardware device or software program preventing the copier from reaching that folder (ie. a firewall, anti-virus program, security suite, router, etc.)
- The copier and the computer are not in the same workgroup/domain
- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed
- Make sure the SMB protocol is enabled (User Tools/Counter > System Settings > Interface Settings > Effective Protocols)
If fax forwarding was never fully set up, you can find instructions for doing so here:
- How to set up fax forwarding on a Ricoh Aficio MP 301 copier
Related Ricoh Aficio MP C2050 Manual Pages
User Manual - Page 1
... 7 2.2.5 Configuring the Enhanced External Charge Unit (SDK 4.x+ devices only) 8 2.2.6 Disable the Document Server 8 2.2.7 Increase Extended Feature Settings Heap / Stack size 10 2.2.8 Fax Configuration (Recommended when tracking faxes 10 2.2.9 Choose an Installation Method 11 2.2.10 Installing Application using Ricoh Web Admin (Recommended)......... 12 2.2.11 Installing application using the...
User Manual - Page 2
...Readers 35 7.1 Configuring Swipe Card Readers 35 7.2 Configuration of 41 Ricoh Embedded Manual
Revision: 19
2012-10-26
4.3 Shared Account Selection 24...6 Known Limitations and Security 31 6.1 Limitations on SDK v4 (or higher) devices 31 6.1.1 Fax Tracking Limitations 31 6.2 Limitations on SDK v2 devices 31 6.3 Bypassing the System 31 7 FAQ & Troubleshooting 32 A. Appendix: ...
User Manual - Page 3
... Architecture (SOA) and web services based protocols.
1.3 Rate of faxing and scanning (for all server OS's including Windows, Linux and Mac.
1.5 Security:
A large percentage of rich application...for devices supporting SDK 4 or higher)
Highlights of PaperCut Software's embedded MFD solution is a single integrated solution where print, internet and copier control are smarter - Ricoh Embedded ...
User Manual - Page 4
... PaperCut user manual).
2.1 Requirements
Ensure that the following points are checked off -the-glass copier, scan and fax usage and may serve as a release station for network prints (for different SDKs.
Ensure that your Ricoh device supports ESA SDK version 2 or later. Ltd., All Rights Reserved.
4 of the PaperCut embedded application for...
User Manual - Page 5
...; Aficio MP C3002/C3502/C4502/C5502 Aficio MP 4002/5002/6002/7502/9002
2.1.2 Devices supporting ESA SDK version 4.x, 5.x, 7.x
Aficio MP C6000/C6501/C7500/C7501 Aficio MP C2800/C3300/C3001/C3501/C5041 Aficio MP C4000/C4501/C5000/C5501 Aficio MP C2050/C2051/C2551/C7140 Aficio MP C300/C400 Aficio MP 6001/7001/8001/9001 Aficio MP...
User Manual - Page 6
Ricoh Embedded Manual
Revision: 19
2012-10-26
2.1.3 Devices supporting ESA SDK version 2.x
Aficio MP C2500SP/C3000SP Aficio MP C3500/C3500SP/C4500/C4500SP Aficio MP C1500SP/C1500SPF/615C Aficio MP 5500/5500SP/6500/6500SP/7500/7500SP Aficio MP 9000/1100/1350 Aficio MP 6000/7000/8000 Or other devices supporting ESA SDK 2.x that have ...
User Manual - Page 7
...
Ensure that your networking/firewall configuration allows inbound connections from the left. 6. http://papercut-server:9191/admin ). 2. Ltd., All Rights Reserved.
7 of the Ricoh device. E.g. but don't select it. 7. http://ricoh-device-ip/ 3. Scroll down and confirm that the "Uninstall" under "Extended Feature
Settings" is useful as required. IMPORTANT: For the remainder of the...
User Manual - Page 8
.... Select the "System Settings" button 3. Select the "User Tools/Counter" " hard key (on an SDK version 4+ device, the "Enhanced External Charge Unit" must be enabled by selecting the "Off" button. Disable the authentication by a Ricoh technician. Select the "Administrator Tools" tab 4. The system setting:
SP-5113-2 (Option Counter->External Option Counter) must...
User Manual - Page 9
... verify that you enable "Track & Control scanning" and "Track & control faxing" for different SDKs). PaperCut - Ricoh Embedded Manual
Revision: 19
2012-10-26
5. Select the "System Settings" button... Select the "Administrator Tools" tab
4. You will need to the Ricoh admin/settings by the device.
9.
Enable the "Document Server" option (because this is disabled see screenshot, although ...
User Manual - Page 10
... Settings set the Heap Size to the maximum value allowed
by the device (see screenshot below)
2.2.8 Fax Configuration (Recommended when tracking faxes)
To overcome some limitations with the way the Ricoh devices notifies embedded applications of fax events it is recommended to change the fax transmission mode to only scan documents as they are sent, improving the...
User Manual - Page 11
... perform the web-based install follow the instructions in section 2.2.10 "Installing Application using the Ricoh Java SD card". This involves copying the application to the Java SD card using an SD card reader connected to the device remotely. Ltd., All Rights Reserved.
11 of 41 To install using the Java SD...
User Manual - Page 12
... "Display Extended Feature
Copyright © 2012 PaperCut Software International Pty. This is the simplest way to location where you will be done remotely on multiple devices using Ricoh Web Admin (Recommended) Web installation provides a convenient way to create an application ZIP file which will perform the installation from the left menu (For...
User Manual - Page 13
... Setting" option from the Configuration page. Now that the application is installed, skip the "Ricoh Java card" installation method and proceed with section 2.2.12 "Set Default Application and System Timeout... Verify the install options and press the OK
button. 11. Change the install location to "Device HDD", set auto start to appear.
8. The application will appear. Note this make take ...
User Manual - Page 14
... SD card To install the embedded application on the SD card.
6. This section describes how to the Ricoh Java SD Card The Ricoh embedded application comes included with a directory "\sdk\dsdk\dist\403046912" on the Ricoh device:
1. It is generally recommended to use the web installation method described in this :
Power off the...
User Manual - Page 15
... Pty. Press "Next". 14. PaperCut - Insert the Java card into SD card slot 3. 4. Turn on
the top left of the device panel).
7. Confirmation dialogs are displayed to boot. 6. On the next screen, press the "Extended Feature Settings". 9.
Ricoh Embedded Manual
Revision: 19
2012-10-26
2. Select the "SD Card" media button. 11.
User Manual - Page 16
... reset timeout should uniquely identify the device on the Ricoh MFP device. Press the "Other function" hard button (which is below . The first time the PaperCut application runs, it must be configured as shown below the copy/fax buttons on the left of the device panel).
2. For SDK 10.x+ devices, see Extended Features, then PaperCut MF...
User Manual - Page 17
... then attempts to connect to the server, you provided in the PaperCut administration interface under the "Devices" tab with the "Welcome screen" (see below).
10. Copyright © 2012 PaperCut Software ... perform is now successfully installed. Ricoh Embedded Manual
Revision: 19
2012-10-26
9.
The Ricoh device will be presented with the name you will start automatically.
User Manual - Page 18
....
The next step is used to "Restricted".
4. In PaperCut, select the "Users" tab
Copyright © 2012 PaperCut Software International Pty. Select the 'testusersimple' user. 3. PaperCut - Ricoh Embedded Manual
Revision: 19
2012-10-26
3 Post-install testing
After completing installation and basic configuration it is working as expected
2.
is to personal account...
User Manual - Page 23
.... (Supported on all function settings are available via the device's 'Summary' tab in the PaperCut administration interface.
4.1 Device Function
The device function setting defines which functions will be available on devices supporting SDK 4 or higher)
Track & control faxing
The device will be available for more information.)
4.2 Authentication Methods
PaperCut supports a number of 41...
User Manual - Page 31
... applications like PaperCut. PaperCut -
Copyright © 2012 PaperCut Software International Pty. If another user logs in and then the fax transmission is logged in the Ricoh device SDK, and we are working with Ricoh to resolve this issue.
6.3 Bypassing the System
It is important that administrators know how to bypass/disable the system if...
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