Ricoh Aficio MP 3351 Support Question
Ricoh Aficio MP 3351 Support Question
Find answers below for this question about Ricoh Aficio MP 3351.Need a Ricoh Aficio MP 3351 manual? We have 2 online manuals for this item!
Question posted by IO09macc on July 20th, 2014
Ricoh Mp 3351 Will Not Scan To Email
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Current Answers
Answer #1: Posted by freginold on September 6th, 2014 8:26 AM
freginold
Member since:
December 20th, 2011 Points: 23,254,985
Member since:
December 20th, 2011 Points: 23,254,985
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP 3351 Manual Pages
Quick Reference Guide - Page 1
... supplied with the copier. RICOH
put r 2007
www.ricoh-usa.com
ct LINE or THE YEAR)?
Ricoh Amencas
Corporation
Quick Reference
User Guide
Copy D o o ument
Pr ' o t i f oxiS
Server canner
Black/White Multifunction MP 2050/2550
2800/2851
MP 3300/3351
MP 4000/4001/4501
MP 5000/5001
Color Multifunction
MP C2000/C2550 MP C2800/ MP C3000/C3001 MP C3500/C4500
MP C5000/C5501
This guide...
Quick Reference Guide - Page 24
... Flap down, "Face Up," Short Edge Feed, "Put in Long Ways" 4. Printing an Envelope
Printing an Envelope Note: This job is only available on the Ricoh Aficio MP 2851/MP 3351
1.
Go to the copier, make sure you have selected the
bypass tray for this function. Press Enter 6. Press Enter 8. Machine specifies "Special Paper" 5. Choose...
Quick Reference Guide - Page 33
... to printing the entire job.
Hold Print: Temporarily holds multiple print files in the memory until selected. Store and Print enables users to enter a password.
RICOH Aficio PEI Pravertiec Setup Paper P.KCualt,1 %/didAxos11,,kte:nat4
0[1,1PCLI
• `,;,1[1).1arrzlPrint
Faper S .a: LOD- 11' ) Input:
Sect P.Eirt :ecycl.B1
c -- n:ore De/aut: Cancel I Help
Locked...
Quick Reference Guide - Page 36
...the password for the job, the job will print and immediately delete from queue.
4r, RICOH Alit it, MP C7 Tif) PC1 I Help
Job Two.
up to the copier. OK
Restore Defaults ... TnIp RelFr7 Plain E.
Printing To Locked Print
Open your document to Print
Select [File>Print]
Select the Ricoh Print driver Press [Properties] At [Job Type] open the drop down window and choose
[Locked Print] Press...
Quick Reference Guide - Page 38
... PARIS OFFI
One or two sided original. -- Delivery Dest.
No, Manual Entry For manual email entry
h LPL' I Frequent AB CD EF GH ILLiLic LJILN I canned Files Status Check Modes
Set resolution, scan size & scan type. O,6, NI]
Up; 7 I >Af. Add email message.
Dest,
Reg. El. Set original and specify destination. rwralrhst.ts2
an.Igkmilridra=
vnt...
Quick Reference Guide - Page 39
... CE_
11.7.
(C(CCE3 tom; (now team taw 3] cows] Sadr le ii3?.; Heady
Scan Settlnas
I 1.6Scanner
Scanner
. 0CS 107777
04la in
_
Clem INes Program Initriupt FGain
eve...:elivery Cest. Black & White: Text]
Gray Scatu
Resolution \ri;7s- ---\r-----E;T-\_
0. Select destination [email address or folder location
StareFile Scant : Files Statz Check Modem 1
Ready
Set Jigitul. Place Originals in...
Security Target - Page 1
... IEEE, 445 Hoes Lane, Piscataway, New Jersey 08855, from IEEE 2600.1, Protection Profile for Hardcopy Devices, Operational Environment A, Copyright © 2009 IEEE. Copyright (c) 2011 RICOH COMPANY, LTD. This document is a translation of Aficio MP 2851/3351 series with DataOverwriteSecurity Unit Type I Security Target are reprinted with DataOverwriteSecurity Unit Type I
Security Target
Author...
Security Target - Page 7
....
The MFP is identified by its name. MFP versions consist of TOE
Name s
Ricoh Aficio MP 2851, Ricoh Aficio MP 3351, Savin 9228, Savin 9233, Lanier LD528, Lanier LD533, Lanier MP 2851, Lanier MP 3351, Gestetner MP 2851, Gestetner MP 3351, nashuatec MP 2851, nashuatec MP 3351, Rex-Rotary MP 2851,
Versions
Software
System/Copy
1.02
Network Support
7.34
Scanner
01.12
Printer
1.02...
Security Target - Page 8
... TOE is a digital multi function product (hereafter "MFP"), which is an IT device that inputs, stores, and outputs documents.
1.3.2 TOE Usage The operational environment of the...reserved.
Copyright (c) 2011 RICOH COMPANY, LTD. Name s Rex-Rotary MP 3351, infotec MP 2851, infotec MP 3351
FCU Name Security Card name HDD Encryption Unit name
Fax Option Type 3351 DataOverwriteSecurity Unit Type I ...
Security Target - Page 10
... to preventthe office environment from the IT devices connected to the LAN. Document Access Control Function - Identification and Authentication Function - Residual Data Overwrite Function - Copyright (c) 2011 RICOH COMPANY, LTD.
Software Verification Function - Stored Data Protection Function - Audit Function - Fax Line Separation Function
1.4 TOE Description
This section...
Security Target - Page 12
...Software is provided with functions for communication. Transfers op eration instructions from other fax devices using the G3 standard for HDD encryption realisation. It stores user documents, deleted user...computer to print and eject paper documents, and Engine Control Board. Copyright (c) 2011 RICOH COMPANY, LTD. All rights reserved. Controls the LEDs and displays information on the...
Security Target - Page 13
... Card Slot that constitute the TOE. Manuals for Administrators 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351
- Manuals for Users 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351
- All rights reserved. Guidance document sets will be supplied with ... inside the MFP. Notes for Administrators Security Reference Supplement
Copyright (c) 2011 RICOH COMPANY, LTD.
Security Target - Page 14
.../3351 Aficio MP 2851/3351 A
Copyright (c) 2011 RICOH COMPANY, LTD. Manuals for This Machine - Notes for Users D085-7896A - Operating Instructions Notes On Security Functions - VM Card Manuals - Notes for Users D092-7905 - To Users of 87
9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 - Help(83NHAQENZ)
-
- App2Me Start Guide - Notes for Aficio MP 2851/Aficio MP
3351...
Security Target - Page 15
.../LD533 Aficio MP 2851/3351 - Operating Instructions Notes On Security Functions - FCU Security Card
HDD Encryption Unit
Page 14 of This Machine - Manuals DataOverwriteSecurity Unit Type H/I - All rights reserved. Manuals for This Machine - Safety Information for Users D085-7896A
Copyright (c) 2011 RICOH COMPANY, LTD. Quick Reference Copy Guide - Notes for MP 2851/MP 3351...
Security Target - Page 16
Notes for Users D092-7906 - Notes for Users D060-7781 - VM card Manuals - MP 2851/MP 3351 MP 2851/MP 3351 Aficio MP 2851/3351
Copyright (c) 2011 RICOH COMPANY, LTD. All rights reserved. Operating Instructions Notes On Security Functions - Manuals DataOverwriteSecurity Unit Type H/I - Manuals for Product
- Help(83NHAQENZ)
-
- Notes for Users
-
[English version-4]
...
Security Target - Page 17
... Guide - Page 16 of This Machine - Help(83NHAQENZ)
- Copyright (c) 2011 RICOH COMPANY, LTD. Manuals for Users MP 2851/3351 Aficio MP 2851/3351 - Manuals for Administrators MP 2851/3351 Aficio MP 2851/3351 - Quick Reference FAX Guide
- MP 2851/MP 3351 MP 2851/MP 3351 Aficio MP 2851/3351 Operating Instructions Troubleshooting - Quick Reference Copy Guide - Notes for Users...
Security Target - Page 18
...Scanner Function, Printer Function, and Document Server Function. This privilege allows configuration of device settings and view of network settings. These users include those who has all management ... administrator who routinely use the TOE. According to the TOE.
Copyright (c) 2011 RICOH COMPANY, LTD. This privilege allows configuration of Users
This section defines the users related...
Security Target - Page 20
...a server that is for fax transmission. E-mail transmission is to and from the scanned data. The fax document is the user
document that the MFP administrator pre-registers in... shall select documents to external fax devices. To store fax documents,
normal users scan paper documents from the fax driver installed on the client
Copyright (c) 2011 RICOH COMPANY, LTD. Fax Transmission Function...
Security Target - Page 21
...server from the Operation Panel and a Web browser. This function can be ensured. Copyright (c) 2011 RICOH COMPANY, LTD. Fax Reception Function
A function to folders, send them .
- Maintenance Function The ...Operation Function for Received Fax Documents
A function for the MFP if it is to scan paper documents. Normal users can print and delete fax documents. Also, they can ...
Security Target - Page 26
... Document Server Function, Scanner Function, Printer Function, and Fax Function. Copyright (c) 2011 RICOH COMPANY, LTD. Scanner user document: The value for e-mail transmission using FTP protocol....list is operating no MFP applications. Also, this function include: scanned documents using Scanner Function, and scanned and stored user documents using Copy Function, Document Server Function, ...
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