Is Quickbooks Doing An Illegal Practice To Me?

In October 2014 I purchased the Canadian version of Quickbooks 2014 plus a 1 year pre-paid subscription to Quickbooks Payroll service. Now, 10 months into my subscription, my Quickbooks Payroll service has been deactivated and I am told in order to reactivate it and continue using it I will need to purchase Quickbooks 2015 software. I explained to the customer service rep that I had already paid for a 12 month subscription to Payroll and as such I should be entitled to use of Payroll for the full 12 month term, or I should be given a refund for the remaining 2 months of my term for which I am being denied use. I was told, quite flatly, that I would not be reimbursed for the final 2 months of my term and that my only option was to purchase Quickbooks 2015. I am no expert on Canadian business law but this seems like it is an illegal practice. Is this illegal for them to do?

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Answer #1: Posted by TheWiz on August 17th, 2015 7:17 AM

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TheWiz

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Intuit is well known for doing stuff like this. They have yet to be taken to court over it so it's likely perfectly legal. My guess is that it says something about this in the fine print when you purchased it.

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