No Sound Or Video

If the TV turns on using the channel button on the TV but not the power button on remote control, try unplugging the TV from the power outlet for 10 seconds. If problem persist, there is a problem with your remote control.

Change the batteries in the remote control.

• Move closer to the set about 3 feet and make sure the remote control is point toward the remote control signal sensor on the TV.
• Bright light such as florescent light, overhead light or sunlight can interfere with the remote control signal.

If the TV turns on using the remote control but not the channel button on the TV, you may contact our Customer Care Center for information on locating an authorized servicer.

If the TV does not turn on using both the power button on the remote control and the TV, try unplugging the TV from the power outlet for 10 seconds. You should also try plugging a lamp or other electrical appliance into the power outlet to make sure there is not a problem with the power outlet. Sometimes an electrostatic discharge may cause the TV to lock up and disconnecting the power resets the TV. If problem persist, you may contact our Customer Care Center for information on locating an authorized servicer.

If using a surge protector, try plugging the TV directly into the wall outlet. An electrostatic discharge could have tripped the breaker in the surge protector.