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Panasonic WVSC385 Support Question

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Question posted by jhlbeef on February 13th, 2015

Won't Turn 360

with the software it will only rotate approximately 180 degrees

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Answer #1: Posted by TechSupport101 on February 15th, 2015 5:24 AM

TechSupport101

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Hi. If the camera will not respond as per the manual (including its possible troubleshooting sections) here http://www.helpowl.com/manuals/Panasonic/WVSC385/155366 - then it will be necessary to reach directly to Panasonic's CS.

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Related Panasonic WVSC385 Manual Pages

WVSC385 User Guide - Page 1

WV-SC385 WV-SC385E WV-SC385 LOCK OPEN Before attempting to connect or operate this product, please read these instructions carefully and save this manual. The model number is abbreviated in some descriptions in this manual for future use. Installation Guide Network Camera Model No.

WVSC385 User Guide - Page 2

.../108/EC. Vi erklærer oss alene ansvarlige for at produktet som denne erklæringen gjelder for , at his own expense. and Canada: WV-SC385 For Europe and other normative documents following the provisions of this product may apply. The lightning flash with arrowhead symbol, within an equilateral triangle, is...

WVSC385 User Guide - Page 3

... About the user manuals ...7 System requirements for a PC ...7 Trademarks and registered trademarks...8 About copyright and license...8 Network security ...8 Precautions ...9 Precautions for installation ...12 Major operating controls ...13 Installations/Connections ...15 Detach the camera ...23 Insert/remove an SDHC/SD memory card ...24 Configure the network settings ...26 Troubleshooting...28...

WVSC385 User Guide - Page 6

...have various illumination intensities. Megapixel-compatible lens and high accuracy preset position function A single camera provides wide area monitoring. Main functions H.264/MPEG-4 and JPEG triple encoding H.264/... the cameras on a PC and transmitting audio from the PC to the cameras is possible.) * Recommended SDHC/SD memory card (☞ page 33) 6 Preface The network camera WV-SC385 is ...

WVSC385 User Guide - Page 7

...®. 7 The screens used in these operating instructions indicates the WV-SC385 and WV-SC385E. Note: • Refer to read these operating instructions (...be heard if a sound card is necessary to operate this camera. When the Adobe® Reader® is not installed on...System requirements for communication, use the software on the provided CD-ROM.) DirectX® 9.0c or later Adobe...

WVSC385 User Guide - Page 8

... information. • After the unit is called to the following security risks. Trademarks and registered trademarks • Microsoft, Windows, Windows... or trademarks of Adobe Systems Incorporated in locations where the camera or the cables can be destroyed or damaged by the administrator... violation of export laws of the software provided with an authorized user name and password. ...

WVSC385 User Guide - Page 10

... • When continuously shooting a bright light source such as when the power is turned on the monitor for any other devices is recommended to provide MPEG-4 Video. See ... sensor may have deteriorated and it may be moved inadvertently while cleaning the camera body. Important: • The camera position may look to the Operating Instructions (PDF) for (i) encoding video ...

WVSC385 User Guide - Page 11

... for panning, flat cable for tilting: Approx. 3.7 million operations (Lifetime approx. 20000 hours is just an indication when using the camera at +35 °C {95 °F}.) About the self-diagnosis function When this , perform lens operations periodically. 11 When the ... be louder depending on the speed of panning/tilting operations. No license is turned on use environment and conditions.

WVSC385 User Guide - Page 12

...it may get wet from the use, damage or both of the camera. Router When connecting this product is used near TV/radio antenna,... PoE (Power over Ethernet) Use a PoE hub/device that secure this product if it may be damaged by our company with ... and strengthen it or use an optional mount bracket (WV-Q155S, WV-Q155C, WV-Q156S, WV-Q156C or WV-Q105). • When the product is installed on ...

WVSC385 User Guide - Page 13

Major operating controls Camera mount bracket (accessory) OPEN FRONT LOCK WV-SC385 LOCK OPEN Safety wire (ﬁxed with the mount bracket) Decorative cover (accessory) Camera Front view Transparent part (over the lens) WV-SC385 SDHC/SD memory card slot cover Panasonic logo plate WV-SC385 SDHC/SD memory card slot 13

WVSC385 User Guide - Page 14

...CRT key (SSL encryption key) used for the HTTPS protocol will be initialized. The camera will start up and the settings including the network settings will not be installed on ... Microphone/line input connector External I/O terminals About the [INITIAL SET] button After turning off the power of the camera, turn on the ceiling since the fall prevention measure is unavailable. 14 Wait around 5...

WVSC385 User Guide - Page 15

...WV-SC385 Camera mount bracket (accessory) Decorative cover (accessory) Camera 15 Install on ceiling When installing the camera on a ceiling. The camera can be used . • When using an outdoor housing to install the camera, use an optional inner cover (WV...: • Procure 4 screws (M4 or M6) to secure the camera mount bracket (accessory) to the ceiling according to the material...

WVSC385 User Guide - Page 16

... safety wire to insert the SDHC/SD memory card. Wire through . Refer to page 24 for how to the camera, confirm that the ring part at the end of the safety wire is securely hooked on the safety wire holder. There should be no obstacles such as wall Step 2 Make a hole in...

WVSC385 User Guide - Page 19

... cable is securely connected. Specification of cable (wire): 16 AWG - 24 AWG, Single core, twisted • Check whether the stripped part of the wire sufficiently to the decorative cover guide of the camera mount bracket. q Align the indication "OPEN" of the decorative cover to avoid short circuit. WV-SC385 Decorative cover (accessory) w Rotate the decorative...

WVSC385 User Guide - Page 20

... OPEN LOCK Place the camera upside-down , fix the camera using the camera upside-down by fixing on the [Cam. Install the camera by following step 1 and steps 3 - 9 of the "Wire through a hole in the ceiling" section (☞ page 19). Function] tab of the setup menu. (☞ Operating Instructions (PDF)) WV-SC385 Important: • Prepare four...

WVSC385 User Guide - Page 21

... Use it as a simple desktop device at meetings and on the [Cam. Place the camera on a level place not subject to the 12 V DC power supply terminal. Function] tab of the setup menu. (☞ Operating Instructions (PDF)) WV-SC385 Pass the power cord from a 12 V DC power supply (accessory) through the cable guides...

WVSC385 User Guide - Page 23

... camera, and then turn off the power of the camera. Step 1 Rotate the decorative cover (accessory) counterclockwise until the indication "OPEN" reached the decorative cover guide of installation on the camera mount bracket using the fixing screw. Decorative cover guide WV-SC385 LOCK OPEN LOCK OPEN LOCK OPEN Step 4 Rotate the camera counterclockwise to detach the camera from the camera...

WVSC385 User Guide - Page 26

... "User Account Control" from the control panel. • For the security enhancement, the MAC address/IP address of the camera to be configured will not be displayed when around 20 minutes have passed after turning on the "Network" page of the IP setup software (version 2.xx). 26 Refer to "20min" in the IP setup...

WVSC385 User Guide - Page 28

... positions by the shape of the inner cover (WV-Q157 or an accessory of the PoE device in the table or a problem is turned on the setup menu. • Is the LAN cable connected appropriately? This is set for the created schedule, the camera position will stop when the demanded power exceeds its...

WVSC385 User Guide - Page 29

...of the "Maintenance" page - the [Status] tab - Or install the software to the router. Live indicator lights red. • The camera may be out of the inserted SDHC/SD memory card set to "LOCK"?... "Self check" of the setup menu. • Isn't the write protect switch of order. Turn on the power...