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Panasonic WVSC385 Support Question

Panasonic WVSC385 Support Question

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Question posted by bwolf2795 on March 2nd, 2015

When Using Firefox Or Chrome Browsers, There Are No Live Or Setup Buttons

We have a number of WVSC385 cameras all running the latest firmware and software. However, the Live and Setup buttons that are accessible using IE 11 are NOT even displayed when opening the camera software using Firefox or Chrome.

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Current Answers

Answer #1: Posted by TechSupport101 on March 12th, 2015 7:32 AM
TechSupport101

Member since:
May 24th, 2013

Points: 12,171,305
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This may simply means that the software is not currently optimized for all browsers - this may be corrected in future software & driver releases. This is true if you have tried this on more than one computer.

Related Panasonic WVSC385 Manual Pages

WVSC385 User Guide - Page 1

Installation Guide Network Camera Model No. The model number is abbreviated in some descriptions in this manual for future use. WV-SC385 WV-SC385E WV-SC385 LOCK OPEN Before attempting to connect or operate this product, please read these instructions carefully and save this manual.
WVSC385 User Guide - Page 2

...OPEN CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. and Canada: WV-SC385... this book as vases, should note the model number and serial number of this unit in a commercial environment. Vi deklarerar...FCC Caution: To assure continued compliance, (example use only shielded interface cables when connecting to the...
WVSC385 User Guide - Page 6

... a ceiling or mounting on a web browser. Black & white mode Images will be displayed clear even at night since the camera will be monitored on a pixel-to-pixel basis so that it produces clearer images even if objects have various illumination intensities. Preface The network camera WV-SC385 is designed to operate using a PC on a PC and transmitting...
WVSC385 User Guide - Page 7

... the operating instructions and use the software on the provided CD-ROM.) DirectX® 9.0c or later Adobe® Reader® (It is necessary to read these operating instructions indicates the WV-SC385 and WV-SC385E. System requirements for communication, use Microsoft® Windows® 7 or Microsoft® Windows Vista®. "WV-SC385" or "SC385" shown in the instructions...
WVSC385 User Guide - Page 8

...registered trademarks of Intel Corporation in the United States and other coun- Network security As you will use this unit are expressly prohibited. tries. • Adobe, the Adobe ...accessed by the administrator, make sure that includes PCs, make sure to close the browser. • Change the administrator password periodically. • Do not install the camera in locations where the camera...
WVSC385 User Guide - Page 11

...No license is just an indication when using the camera at +35 °C {95 °F}.) About the self-diagnosis function When this , perform lens operations periodically. 11 Consumable parts The following are not performed... for the personal and noncommercial use of a consumer to (i) encode video in compliance with their lives. To prevent this product malfunctions due to exogenous noise, etc...
WVSC385 User Guide - Page 12

... (In case of installing the camera in your dealer for assistance if...WV-NS202A (WV-Q150C, WV-Q150S, WV-Q151C, WV-Q151S, WV-Q152C, WV-Q153) cannot be used with this product. • When using an optional inner cover WV-Q157, upper side of images will be hidden.) In this case, images may also be washed out depending on the photographic subject when "On" is selected for "AGC" on the setup...
WVSC385 User Guide - Page 14

... the settings including the network settings will not be installed on desktop using a tripod. • Do not use this hole to mount on the power of the camera while holding down the settings in advance. Rear view INITIAL SET button Access indicator (blinking at accessing) Cable guide Audio output connector Link indicator (lighting at linking) Network...
WVSC385 User Guide - Page 15

... screws (M4 or M6) to secure the camera mount bracket (accessory) to the ... used . • When using an outdoor housing to install the camera, use an optional inner cover (WV-Q157). • When using ...WV-Q105 (option) Mounting screws (4 pcs, WV-Q105 supplied) Ceiling board such as plaster board is 196 N {19.99 lbf} or more. • If a ceiling board such as plaster board WV-SC385 Camera...
WVSC385 User Guide - Page 17

... up) OFF: Open or 4 V ...setup" page. When it is not changed.) Step 6 Mount the camera onto the camera mount bracket (accessory). Refer to connect 2 or more wires, use...displayed on the monitor). • Recommended plug: Straight type Important: • The monitor out connector for adjustment is possible to determine whether or not to a terminal. It is not provided for recording/monitoring use...
WVSC385 User Guide - Page 19

... this product. • Be sure to use the power cord plug provided with the Specifications regarding power source and power consumption (☞ page 31). q Align the indication "OPEN" of the camera mount bracket. WV-SC385 LOCK OPEN Decorative cover guide LOCK OPEN LOCK OPEN Important: • Make sure that no cable is securely connected. • 12 V DC power supply...
WVSC385 User Guide - Page 20

... When using the camera upside-down, fix the camera using the camera upside-down, select "On (desktop)" for "Upside-down by fixing on the rear of the decorative cover (accessory) that is unnecessary to prevent a fall. LOCK OPEN OPEN LOCK Place the camera upside-down " on the [Cam. Function] tab of the setup menu. (☞ Operating Instructions (PDF)) WV-SC385 Important...
WVSC385 User Guide - Page 21

... " on other occasions. Function] tab of the setup menu. (☞ Operating Instructions (PDF)) WV-SC385 Pass the power cord from a 12 V DC power supply (accessory) through the cable guides after connecting the power cord plug to vibrations. Power cable Cable guide 21 4321 MONITOROUT EXT I/O When using the camera upside-down, select "On (desktop)" for...
WVSC385 User Guide - Page 23

... camera mount bracket using the fixing screw. Step 5 Detach the cables from the camera, and then turn off the power of the camera. Step 6 Detach the safety wire from the camera mount bracket (accessory). It may result in a different way from the camera mount bracket, hold the base of the camera. Decorative cover guide WV-SC385 LOCK OPEN LOCK OPEN LOCK OPEN...
WVSC385 User Guide - Page 25

... the cover by following steps 1 and 2 of "Basic" on the setup menu first. (☞ Operating Instructions (PDF)) Step 1 Open the SDHC/SD memory card slot cover by pushing the Panasonic logo plate.... 25 How to remove the SDHC/SD memory card Important: • Before removing the SDHC/SD memory card, select "Not use"...
WVSC385 User Guide - Page 26

Important: • When using Microsoft Windows Vista, the "Windows Security Alert" window may be displayed or set to "20min" in the IP setup) • Panasonic IP setting software is inoperable in other subnets via the same router. • This camera cannot be displayed when starting the IP setup software. Software included on the provided CD-ROM. Refer to the following for...
WVSC385 User Guide - Page 27

... the LAN cable is clicked, live images of the camera to change the "Camera list" display between IPv4 addresses and IPv6 addresses in accordance with the protocol in use. Step 2 Click the [Network Settings] button after clicking the [Save] button. Note: • When using a firewall (including software), allow access to "Auto". Step 3 Complete each network setup item and click the [Save...
WVSC385 User Guide - Page 28

... angle of the setup menu. • This may have become inaccurate. When the camera is panning/tilting, the camera stops panning/tilting and mechanical noise comes from the [Default reset] tab of the "Maintenance" page of the camera is almost level. • This is firmly connected. When using a LAN cable (category 5, STP*)? the live indicator lights...
WVSC385 User Guide - Page 29

... update by the UPnPTM function. • If the router in use does not support the UPnPTM function, perform the port forwarding setting for the indicator setting. Select "On" or "On(Access)" for the router. the [Status] tab - Or install the software to "LOCK"? Live indicator keeps on the power of the router. Reference pages...
WVSC385 User Guide - Page 33

... control: Protocol: OS*3, *4: Browser: Maximum concurrent access number: FTP client: Multi-screen: ...displayed simultaneously on a multi-screen. (Including the camera itself) Manufactured by Panasonic SDHC memory card: 4 GB, 8 GB, 16 GB, 32 GB SD memory card: 256 MB, 512 MB, 1 GB, 2 GB (except miniSD card and microSD card) JPEG image, panning/tilting/zoom/focus control, AUX control (by access...

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