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Panasonic KX-TG1031S Support Question

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Question posted by doctornell2001 on December 21st, 2012

Answer Extension Phone

My base unit on KX-TG1021S works fine.  However, when the phone rings I cannot answer on the extension.  When I answer, the phone keeps ringing and will not connect with the caller. I recently moved and the phones were working fine in the previous house. How can I make the extension function properly?  I don't see this in the manual.  Also, can I use only the base and one extension.  Thank you immensely for your help. Nell Rodgers

Current Answers

Answer #1: Posted by BusterDoogen on December 21st, 2012 11:09 AM
This answer was accepted by the poster of the original question.
BusterDoogen

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Have you registered the handset to the base. It must have become de-registered during the move. Follow the instructions on page 35 of your manual to register the handset.

Related Panasonic KX-TG1031S Manual Pages

Expandable Digital Cordless Ans System - Page 2

... 17 Phonebook Handset phonebook 18 Copying handset phonebook items . 20 Caller ID Service Using Caller ID service 21 Caller list 21 Programming Programmable settings 23 Answering System Answering system 26 Turning the answering system on/off 26 Greeting message 27 Listening to messages using the base unit 28 Listening to messages using the handset 28 Remote operation 29...
Expandable Digital Cordless Ans System - Page 3

....com/help 3 Model composition ■ KX-TG1031 series L Model shown is KX-TG1032. Expanding your phone system You can be registered to a single base unit. Series KX-TG1031 series Model No. Introduction Product information Thank you for purchasing a Panasonic cordless telephone. KX-TGA101 KX-TGA101 KX-TGA101 KX-TGA101 KX-TGA101 Quantity 1 2 3 4 5 *1 Feature differences...
Expandable Digital Cordless Ans System - Page 4

...3 4 5 6 Belt clip*3 1 2 3 4 5 7 Charger*4 - 1 2 3 4 8 AC adaptor for base unit/ 1 1 1 1 1 PQLV219Z 2 Telephone line cord/ PQJA10075Z 1 1 1 1 1 3 Wall mounting adaptor*1 1 1 1 1 1 4 Rechargeable batteries/ 2 4 6 8 10 HHR-4DPA (Part No. Accessory item/ Order number Quantity KX-TG KX-TG 1031 1032 KX-TG 1033 KX-TG 1034 KX-TG 1035 1 AC adaptor for charger...
Expandable Digital Cordless Ans System - Page 8

...unplug the product from the power outlet. L If the reception for a base unit location is not satisfactory, move the base unit to another location for a long period of 1.92 GHz to 1.93 ...indoor environment. - L Do not place heavy objects on top of mobile phone cell stations (avoid putting the base unit on the local environmental conditions. away from the electrical appliances. L The ...
Expandable Digital Cordless Ans System - Page 9

... unit will not work during conversations. - L Use only the included Panasonic AC adaptor PQLV219. Caller ID features do not function properly. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to prevent it clicks into the base unit and telephone line jack (A). Setting up the base unit Connecting...
Expandable Digital Cordless Ans System - Page 11

... shortened over time depending on the batteries. L Battery power is consumed whenever the handset is off the base unit or charger, even when the handset is not in use . Charger: Available for: KX-TG1032/KX-TG1033/KX-TG1034/ KX-TG1035 Charge contacts Note: L It is normal for the handset to feel warm during use. L To ensure...
Expandable Digital Cordless Ans System - Page 12

B {} (SKIP) D {ANSWER ON} ANSWER ON indicator E {STOP} F {ERASE} G {MESSAGE} MESSAGE indicator H VOLUME {>} { Preparation Symbols used in these operating instructions Controls Symbol Meaning Base unit { } The words in Example: "Alarm" quotations indicate the menu on the handset and base unit. A Speaker Example: Press {V} or {^} to the next operation. F " " The ...
Expandable Digital Cordless Ans System - Page 14

... select either "English" or "Español" as the voice guidance language of base unit, handset is not registered to base unit, no power on base unit) 5 Battery level Example: [1] The handset's extension number (example shown here: handset 1) In use Line or answering system is "English". 4 {V}/{^}: "Change language" i {OK} 5 {V}/{^}: Select the desired setting. 6 {OK} i {OFF} Note...
Expandable Digital Cordless Ans System - Page 16

... base unit or charger. You can change the ringer tone (page 24). L To correct a digit, press {CLEAR}. 2 Press {C}. 3 When you finish talking, press {OFF}. Note: L You can also adjust the handset ringer volume (page 24). 16 For assistance, please visit http://www.panasonic.com/help Making/Answering Calls Making calls 1 Dial the phone number. Answering...
Expandable Digital Cordless Ans System - Page 17

...answer the 2nd call , you will hear a Call Waiting tone. Temporary ringer off the base unit or charger. L To return to receive calls while you are already talking on , you can join a conversation using 2 extension...mute is ringing for rotary/pulse service users) You can turn the ringer off temporarily by simply lifting the handset off While the handset is turned on the phone. Please ...
Expandable Digital Cordless Ans System - Page 26

... calls While a caller is still announced to callers even though their messages are unavailable to answer the phone. If you can listen to the call through the handset's speaker. Erase unnecessary messages (page 28). Turning the answering system on " or "Answer off . Handset 1 {MENU} 2 {V}/{^}: "Answering device" i {OK} 3 {V}/{^}: "Answer on /off Base unit Press {ANSWER ON} to...
Expandable Digital Cordless Ans System - Page 28

Answering System Listening to messages using the base unit When new messages have no new messages, the base unit plays back all messages. Operating the answering system Key {>} or { L The base unit plays new messages. L When you have been recorded, the MESSAGE indicator on the base unit flashes. Press {MESSAGE}.
Expandable Digital Cordless Ans System - Page 34

... by paging it. 1 Base unit: {LOCATOR} L The handset beeps for the paged party to answer the page. 2 When you finish talking, press {OFF}. Answering an intercom call 1 Press {C} or {s} to answer. L If you do... Note: L If the paged party does not answer within 1 minute after you finish talking, press {OFF}. You can speak to your phone rings and the call while talking on hold. 2 Select...
Expandable Digital Cordless Ans System - Page 35

... The included handset and base unit are preregistered. Start from step 5. Registering an additional handset See page 3 for some reason the handset is displayed, press {OFF}. If for information on the available model. Multi-unit Operation 3 {V}/{^}: "Registration" i {OK} 4 {V}/{^}: "Deregistration" i {OK} 5 {3}{3}{5} i {OK} 6 Select the handset(s) you can talk to answer the page. i {OK...
Expandable Digital Cordless Ans System - Page 39

... the base unit. L The handset's registration may have been canceled. L Other units are calling is no space in use . L Your phonebook, caller list or redial list is full. Move closer to base. ...set the alarm, you entered. Erase unnecessary items from the base unit. L There is in memory to the base unit matching the extension number you must first set current date & time. L...
Expandable Digital Cordless Ans System - Page 40

.... L The handset has not been registered to ring. Answer the call is being used. Programmable settings Problem I cannot hear a dial tone. L Confirm the telephone line cord is being received. I cannot program items. While programming, the handset starts to the base unit. L Check the connections (page 9). Reconnect the adaptor and try again. The indicator on...
Expandable Digital Cordless Ans System - Page 41

... the batteries (page 10, 11). The handset does not ring. Cause/solution L The handset and base unit could not communicate for details. L Move the handset and base unit away from other electrical appliances. L Another handset is heard, sound cuts in and out. L The called handset is blank. Making/answering calls, intercom Problem w is turned off. Static is...
Expandable Digital Cordless Ans System - Page 42

... example, the long distance "1" or the area code is connected to a telephone line with DSL service, we recommend connecting a noise filter between the base unit and the telephone line jack. L If your unit is connected to you dialed might have not subscribed to subscribe. The caller list/incoming phone numbers are not edited automatically. L Other telephone equipment may...
Expandable Digital Cordless Ans System - Page 43

...base unit are recorded by the telephone service provider not your telephone service provider and subscribe to both Caller ID and Call Waiting with Caller ID services (CWID). L If you cannot operate the answering...is operating the answering system. Liquid damage Problem Liquid or other form of moisture has entered the handset/base unit. If the unit does not work properly, contact an ...
Expandable Digital Cordless Ans System - Page 47

Specifications ■ Standard: DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0) ■ Number of channels: 60 Duplex Channels ...× 3 19/32 inches) ■ Mass (weight): Base unit: Approx. 220 g (0.49 lb.) Handset: Approx. 140 g (0.31 lb.) Charger*1: Approx. 70 g (0.15 lb.) *1 KX-TG1032/KX-TG1033/ KX-TG1034/KX-TG1035 Note: L Design and specifications are subject to change without...

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