Oki C530dn Support Question

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Question posted by Anonymous-106798 on April 8th, 2013

Error Service Call 134

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Answer #1: Posted by support38611 on April 10th, 2013 4:30 AM

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support38611

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Hello. I am an Oki Data helpdesk technician from Oki Data America's. It appears you accidentally provided us with the wrong printer model.

Error 134 is a black led head missing error.

The led heads are located under the top cover. Locate the black led head. It sits above the black toner cartridge. Make sure there is no cable unattached from the black led head.

Otherwise the printer will require service.

I recommend an overnight exchange.

An overnight exchange can be done via the telephone, if the printer was purchased new and under one year. Per the terms of the overnight exchange warranty, the printer is replaced with a factory reconditioned unit. You would keep the drum, toner and cable. We just replace the printer. A credit card is required for security purposes, as we send out a replacement printer before we get the defective unit back. You can use the same carton to return the printer to us. Okidata keeps the defective printer. We provide a call tag to cover the cost of shipping the defective printer back to us. A proof of purchase may be necessary. You can reach a Customer Service Representative at 1-800-Okidata. If over a year, the printer will require service.

Related Oki C530dn Manual Pages

C330/C530 Software Setup Guide (English, Fran栩s, Espa?ol, Portugu鱩 - Page 4

...in Available Options. 5 Click OK to reflect the options currently installed on the printer. 1 Click Start > Control Panel > Printers. 2 Right click the OKI C330/C530 icon. 3 Click Properties. 4 Click... 5 Select Two-Way Communications. 6 Type the IP address or DNS name. 7 To display the printer's current default setting when opened, select Update Fiery Driver When Opened. 8 Click Update. 2 Click ...

C330/C530 Software Setup Guide (English, Fran栩s, Espa?ol, Portugu鱩 - Page 5

... folder. 4 Open the Utilities folder. 5 Double-click the utility you are using USB) Note: Printer operation is not assured if another USB compatible device is required to view the manuals. 1 Insert the...on-line manuals, you are using USB, disregard the next step. 4 Enter the printer's IP address. 5 Select the printer model. Note: If you must be connected to the internet to the USB port on...

C330/C530 Software Setup Guide (English, Fran栩s, Espa?ol, Portugu鱩 - Page 6

...Service and Support Available 24 hours a day, 7 days a week. • Visit our website: www.okiprintingsolutions.com • Call 1-800-654-3282. in the PCL driver select the appropriate check box in Available Options. 5 Click OK to activate the current settings. English • 6 Macintosh If your printer...select options; button. 5 From the Printer Info window, select "Installable Options" ...

C330/C530 Safety Warranty Regulatory Guide - Page 2

... any kind of the product. Removing the cover may be blocked, causing the product to service the product yourself. Here are following the operating instructions. 2 - If you are some ... does not fit, the outlet may expose you put anything happens that indicates that your product serviced by all warning and instruction labels on a soft surface, such as a safety feature. Allow...

C330/C530 Safety Warranty Regulatory Guide - Page 4

...to , the terms of your problem over the phone. Before you . Overnight Exchange of the printer for a printhead failure is defective, an exchange product will receive the exchange product the next ...no later than an authorized Oki Data service center. Limited Warranty, US and Canada U.S. The exchange printer will try to the Product. When Overnight Exchange is not transferable.

C330/C530 Safety Warranty Regulatory Guide - Page 5

... Please have a problem that you are not trained to the satisfaction of Oki Data authorized Service Centers in the U.S. Mt. Oki Data Contact Locations United States Oki Data Americas, Inc. ...Data Service Dealer. • Prices and minimum charges may vary. • Proof of purchase is available by contacting the Oki Data dealer from a telephone close to your machine • Error ...

C330/C530 Safety Warranty Regulatory Guide - Page 8

... responsibility to develop appropriate work practice guidelines and employee instructional programs for Handling or Storage: Protect from area. 2. Prepared by: Oki Data Americas, Inc Engineering Services Department. 2000 Bishops Gate Blvd. Precautions Precautions for your operation must be incinerated. Other Protective Equipment and/or Hygienic Practices: None. Mt. Store in...

C330/C530 Safety Warranty Regulatory Guide - Page 10

... of your responsibility to avoid shock. Waste Disposal • Prevent release of children. English Engineering Controls Ventilation: Outside of MSDS Date: March 15, 2010. Engineering Services Department. 2000 Bishops Gate Blvd. Spill Cleanup Small Spills 1. Combustion can be passed to your operation. Preparation Date of normal ventilation, not normally required. Each...

C330/C530 Safety Warranty Regulatory Guide - Page 12

... in regard to if, or where, additional precautions may experience when using this information to a licensed waste contractor. Prepared by: Oki Data Americas, Inc. Engineering Services Department. 2000 Bishops Gate Blvd. Laurel, NJ 08054-4620 Tel: (856) 235-2600 Fax: (856) 222-5320 http://WWW.OKIPRINTINGSOLUTIONS.COM my.okidata.com 12...

C330/C530 Safety Warranty Regulatory Guide - Page 14

... spills, use dust respirator during cleanup. Combustion can be necessary. All health and safety information contained in a cool room, under 104°F (40°C). Engineering Services Department. 2000 Bishops Gate Blvd. Large Spills 1. Vacuum the spill, then wipe up the spill with a wet cloth. Keep out of reach of ignition. 2. English...

C330/C530/C610/C711 DIMM Install Sheet - Page 6

(e) When the Configuration map is printed, press On Line to exit the menu system. 17. This should indicate the total memory now installed. Examine the first page of the page, between the two horizontal lines, you will see the current printer configuration. C610/C711 Memory Installation > 6 Near the top of the menu map. This list contains the figure for total memory size.

C330/C530/C610/C711 DIMM Install Sheet - Page 18

...slot, and the small cutout is closer to step 8. (a) Release retaining clips and pull the board out of the printer. Try to one end than the other. 6. a b 4. Notice that board will have to one . Hold the... upgrade board, that the memory board has a small cutout in the printer. 7. Turn locking screw (a) anti-clockwise and remove the inner access cover (b). 3. Place it , proceed as possible....

C330/C530/C610/C711 DIMM Install Sheet - Page 19

... latch it latches in and will not go any further. 10. Gently push the board into the RAM expansion slot until it closed. When the printer is ready, print a menu map as follows: (a) Press the OK button. (b) Press the Menu down button then the OK button to select the INFORMATION MENU...

Safety Warranty Manual - Page 2

...dealer or with all equipment plugged into the product, or the product has been exposed to service the product yourself. Do not spill liquid of the amperes required by qualified Oki Data .... Make sure no obstructions block the openings of safe, reliable performance. As with your product serviced. Keep the product out of the product. You may expose you put the product on the...

Safety Warranty Manual - Page 4

...or at 1-800-654-3282 (1-800-OKI-DATA), or www.okiprintingsolutions.com. The exchange printer will remedy any other than the second business day. A written receipt for the Product,..., at an authorized service center or authorized third party service organization. Return the original Product to do not allow the exclusion or limitation of the printer for a printhead failure...

Safety Warranty Manual - Page 5

...of the Customer Support Representative right while you can check your machine • Error message interpretation/solutions • Parts and supplies identification • Consumer relations ... Bishops Gate Blvd. They can answer your questions regarding: • Locations of sales and service dealers • Installation of your product, including: • Product news • Manuals ...

Safety Warranty Manual - Page 8

... incinerated. Protective Gloves and/or Eye Protection: Not normally required. Large Spills 1. Keep out of reach of ignition. 2. Prepared by: Oki Data Americas, Inc Engineering Services Department. 2000 Bishops Gate Blvd. Remove sources of children. Wear protective gear: respirator, rubber gloves, safety goggles. 3. User's Responsibility This bulletin cannot cover all possible...

Safety Warranty Manual - Page 10

...: March 15, 2010. Remove sources of fine dust. Careful! Combustion can be incinerated. Do not drop. Preparation Date of normal ventilation, not normally required. Engineering Services Department. 2000 Bishops Gate Blvd. For large spills, use this information to a licensed waste contractor. Wear protective gear: respirator, rubber gloves, safety goggles. 3. Shipping Information...

Safety Warranty Manual - Page 12

... user may experience when using this information to if, or where, additional precautions may be examined in a cool room, under 104°F (40°C). Engineering Services Department. 2000 Bishops Gate Blvd. Remove sources of material into natural waters and sewers. • Follow appropriate federal, state and local regulations. • Small amounts...

Safety Warranty Manual - Page 14

... in this product. English Remove sources of normal ventilation, not normally required. Careful! Handle container carefully to a licensed waste contractor. Keep dry. Engineering Services Department. 2000 Bishops Gate Blvd. Preventive Measures ___________ Personal Protective Equipment Respiratory Protection: Not normally required. Preparation Date of children. Laurel, NJ 08054...