Oki B4350 Support Question
Oki B4350 Support Question
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Question posted by tomandersonirl on July 13th, 2014
Will Not Pick Up Paper When Called To Print. B4350 Oki
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Current Answers
Answer #1: Posted by support38611 on July 14th, 2014 4:01 AM
support38611
Member since:
March 23rd, 2012 Points: 203,070
Member since:
March 23rd, 2012 Points: 203,070
Hello. I am an Oki Data helpdesk technician from Oki Data America's.
Are you receiving a 391 paper jam message?
When you are getting 391 Paper Jams it means that the printer is having a problem pulling paper from Tray 1. This could be a printer problem, but it also could be due to the media you are using. If it is too heavy for that tray the printer might be having a problem. Excess paper dust and some preprinted paper also can be a problem - they cause the input rollers to get dirty. I would recommend cleaning the rollers with a damp cloth and see if that makes a difference.
I would also recommend cleaning the separator pad (rectangular piece of rubber on the springy part of the paper tray) with a slightly damp cloth or take and eraser and rub over the gray piece on the tray and see if that helps.
If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected]
Are you receiving a 391 paper jam message?
When you are getting 391 Paper Jams it means that the printer is having a problem pulling paper from Tray 1. This could be a printer problem, but it also could be due to the media you are using. If it is too heavy for that tray the printer might be having a problem. Excess paper dust and some preprinted paper also can be a problem - they cause the input rollers to get dirty. I would recommend cleaning the rollers with a damp cloth and see if that makes a difference.
I would also recommend cleaning the separator pad (rectangular piece of rubber on the springy part of the paper tray) with a slightly damp cloth or take and eraser and rub over the gray piece on the tray and see if that helps.
If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected]
Related Oki B4350 Manual Pages
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 8
...) 8MB; (B4250, B4350, B4350n) 16MB
> High speed printing: 19 pages per minute (B4100); 23 pages per minute (B4250, B4350, B4350n)
> Resolution: 600 x1200 dpi
> Paper handling: 250 sheets;
For your information, a summary of the main features of large files
> RS232 Card: to provide serial interface capability for the B4250, B4350, and B4350n printers only:
> 10/100...
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 17
... BUTTON
The primary functions of the control button are activated after turning the printer off -line.
> Turning the printer on-line (ready).
> Resuming printing after a paper error, paper jam, print overrun, page overflow, or receiving buffer overflow.
> Interrupting data processing when the printer is receiving and processing data.
> Resuming data processing. The secondary functions of the...
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 18
... been cancelled.
NOTE
To reset the printer to control and change the various printer settings.
NOTE
A cleaning page can also be printed using the printer Status Monitor.
> Printing any data held in the buffer after printing has been cancelled. The other functions of the printer, and viewing or changing the printer settings are as follows:
OPERATOR PANELS > 18...
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 20
Quality: set paper size for standard tray, secondary tray (if installed), and manual feed, tray sequence and default number of
available fonts, and clean the printer. 6. Test Print: print demo page, printer menu setting list, a list of copies.
2. described in outline below. Maintenance 2: adjust print and page positions, settings,
language, power save , auto eject time,
manual timeout...
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 22
... seconds,
but less than five seconds. 3.
The printer prints a list of the menu settings and a demo print
page. Using the control button 1.
NOTE
Demo and menu pages can be printed using the printer Status Monitor.. Start the Status Monitor. 2. PRINTING MENU SETTINGS
The menu settings can also be printed as a menu map as follows. OPERATOR PANELS > 22...
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 34
... drum. > Do not use very smooth, shiny/glossy paper. > Do not use heavily embossed letterhead paper. > Avoid printing on the media you can use with your printer, which input tray and which ejection method to use, see the section entitled "Paper and tray information" in your paper supplier. > Use envelopes designed for use in the "Specifications...
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 37
... is important to adjust the paper guides correctly to the size of paper you are installing legal size paper, open and the paper guide is left in reading order (last page on the top of the printer stacks printed pages face down printing, make sure the face up printing, make sure the rear paper exit tray is not carried...
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 41
... [OK] button to the size of the transparency being used. 5.
Click on [Printer Setup] tab - [Printer Menu] button - [Paper tab] -
[Manual Feed] button. 3. Adjust the media type to Transparency and the paper size to set the printer for normal paper after printing transparencies. PAPER RECOMMENDATIONS > 41
NOTE
Remember to reset the printer for transparencies. Start the Status Monitor. 4.
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 62
... after they are completed. If you use until the printer setup is complete. Mismatched documents in the print queue and does not print until the print job is changed and the document restarted from printing. 6. Use this option if you can disable the feature. For normal printing keep this option is no documents have completed spooling...
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 71
... manual feed tray and insert a sheet of letter size plain
paper between the paper guides, then click the [OK] button. 4. If subsequent printing appears faded or uneven, try replacing the
toner cartridge. Press and hold down the Control button for the printer. 2. B4350, B4350n
1. Return the printer on line by pressing the Control button. 6.
Open the...
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 72
The printer grips the paper and prints a cleaning page. 7.
Press the Item button until MAINTENANCE MENU is displayed. 5. Press the ...installed or if there are faded vertical areas or light printing down a page.
Press the Menu button repeatedly until CLEANING PAGE is displayed, then press the Select button.
4. Return the printer on line by pressing the Online button. 8. CONSUMABLES AND...
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 76
... the top cover and switch the printer on.
properly installed. cartridge.
Static electricity, generally from dry environments, causes toner to stick to see if there is a solution, or something you might have overlooked. Hardware problem.
Oblong area of the jammed paper protrudes (or can be reprinted. PRINT QUALITY PROBLEMS
Before consulting a service representative...
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 78
....
Check cable connection. If more memory in software per page of the printing For maximum speed, use a printer resident font.
communications error.
Number of top margin increases with your printer's default is available, make sure your printer. Gases are transferred to print Configuration error.
Size of Many software packages assume 66 lines lines per page...
Guide: User's, B4100, B4250, B4350, B4350n (American English) - Page 80
... of large files > RS232 Board: to provide serial interface capability. (Note:
cannot be used with the Network Interface card. > Second paper tray: to increase your printer's paper handling
capacity by 500 sheets > PostScript 3 emulation DIMM: to add PostScript emulation to the
B4350 and B4350n. INSTALLING OPTIONS
The following options are available for the B4250...
Warranty, Certifications, etc. (AE, FRCan, LASpan, BrazPort) - Page 2
... outlet.
• Avoid damaging the power cord. You could cause a fire.
• Aside from overheating.
Safety
Your OKI printer has been carefully designed to give you put the printer in the documentation. Use only a damp cloth; Contact an electrician to the paper trays. Here are using an extension cord or power strip with the...
Installation Instructions: Second Paper Tray (500 Sheets) - Page 2
... Tray 1 out. Right click the Oki printer icon, then click Properties.
3. Activate Chooser from Local Hard Drive → Applications → Utilities → Print Center.
2. Change the Available Tray
setting to Tray 2 when Tray 1 is required. Click the Available Tray drop-down menu and select 2 (1 Optional Tray).
4. Lower the paper bar and push the tray...
2nd Paper Tray Installation - Page 1
.... Position the paper guides in place.
© 2004 Oki Data Americas, Inc. Turn off -line. Plug in the power cord and turn on -line User's Guide. MENU appears on the tray. Press SELECT twice. The MenuMap prints.
11. Unpack the tray and remove the shipping materials.
2. You should feel the printer seating and locking...
2nd Paper Tray Installation - Page 2
... the Tray in Tray 1: a. Right click the Oki printer icon, then click Properties.
3. Windows XP, 2000, NT 4.0 and Me: under Change setting for Macintosh OS X.1. Click OK twice. 7. Highlight the printer name and
select from Local
Hard Drive → Applications →
Utilities → Print Center. 2. Fan the paper.
4.
Printer with Operator Panel:
Set AUTOTRAY on in...
Guide: Software Installation B4350, B4350n (American English) - Page 2
... to computers by a USB connection and a parallel connection. If you must install the printer drivers. Before using a USB connection, as your printer.
and Canada, Call: 1-800-OKI-DATA
(1-800-654-3282) 24 hours a day, 7 days a week
README FILE
For the latest printer driver information, see the Readme file on the CD-ROM. Installation instructions are...
PostScript 3 emulation Kit Installation Instructions - Page 2
... icon and
click Properties. 3.
Select MAC OS 9.1+. Highlight your language. 7. Click OKI Mac Installer PS icon. 8. Run the Printer Center. 2. Select OKI TCP/IP from the menu bar. 3. Close the Print Center. Click Start > Settings > Printers. 2. Click Installable options. 5. Change memory configuration to Printers > Show Info > Installable Options; Double-click the Desktop...
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