Oki B411d Support Question
Oki B411d Support Question
Find answers below for this question about Oki B411d.Need a Oki B411d manual? We have 7 online manuals for this item!
Question posted by emarine on February 24th, 2013
Paper Is Jammed, Can't Find The Paper In The Printer, Said To Open The Top Cover
opened the top cover but still cannot see the jammed paper
Current Answers
Answer #1: Posted by asdasda56299 on February 24th, 2013 9:27 PM
asdasda56299
Member since:
February 24th, 2013 Points: 3,300
Member since:
February 24th, 2013 Points: 3,300
Hello. I am an Oki Data helpdesk technician from Oki Data America's.
Power the printer off, let it cool for 15 minutes. Open the top cover and remove the toner and drum unit. Check for any missed paper. I also recommend you to check the rear exit by opening the rear cover, check for any paper debris, then put all consumables back in the printer and close the cover, and power the printer back on.
If the error does'nt clear, give us a call at 1-800-Okidata for more interactive support.
If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected]
Power the printer off, let it cool for 15 minutes. Open the top cover and remove the toner and drum unit. Check for any missed paper. I also recommend you to check the rear exit by opening the rear cover, check for any paper debris, then put all consumables back in the printer and close the cover, and power the printer back on.
If the error does'nt clear, give us a call at 1-800-Okidata for more interactive support.
If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected]
Related Oki B411d Manual Pages
B411 B431 Setup Guide (English, Fran栩s, Espa?ol, Portugu鱩 - Page 10
...Utilities and Downloads
Note: You must have an optional paper tray installed, it :
1 Select Optional Utilities > Change the Printer Display Language from the CD installer menu bar.
...on the
desktop. 4 Open the MAC folder. 5 Open the OSX folder. 6 Open the Driver Installer folder. 7 Open the Multilingual folder. Test the Printer Driver Installation
To make sure the printer driver is complete, ...
B411/B431 Safety/Warranty/Regulatory Guide - Page 2
...8226; Do not connect this manual. Contact an electrician to the paper trays. A telephone cable using an extension cord or power strip ... during an electrical storm. Make sure no obstructions block the openings of safe, reliable performance. Allow enough room around the product... not make sure that your product serviced. Removing the cover may fall and be walked on the extension is not...
B411/B431 Safety/Warranty/Regulatory Guide - Page 3
... extremely flammable spray near the product as electric shock, fire and/or injuries may lead to opening covers;
If the product is installed on the cable can cause overheating which the product is connected is...for this product is 220-240 VAC, 50/60 Hz. (For any foreign objects (for any covers open , do not connect the power cord or any liquid (for use the power cable supplied with...
B411 B431 User Guide - Eng - Page 4
... preferences in Windows applications 68 PCL emulation 69 PS emulation (B431 72 Setting from Windows control panel 77 Printer settings in Macintosh 82 Auto versus Manual Duplex Printing 83 Auto Duplexing: Models B411 and B431 83 Manual duplexing... 111 B431 112 Cleaning the LED array 115
Troubleshooting 117 Status and error messages 117 Paper Jams 117 Input jam 119
4 > B411/B431 Contents
B411 B431 User Guide - Eng - Page 10
Top cover release button 5. Operator panel (B431dn shown) 2. Output Stacker extension 4.
Multi Purpose Tray (only for B431; 50 sheets), shown in the next chapter, the B411 and B431 printers look similar from the Operator panels, which are described in
open position 6. Paper Tray (250 sheets)
10 > B411/B431 Printer Components Front View
1. Printer Components
Apart from the...
B411 B431 User Guide - Eng - Page 15
... drum needs to receive data. • Indicator off -
There is a printing error, for example, a problem with the printer, for example, toner is on using the main power switch. this indicates a warning, (e.g. There is a minor error with paper, the cover is open or the paper tray is empty while a job is off -
this indicates normal condition.
B411 B431 User Guide - Eng - Page 33
... "menus" such as Information Menu or Print Menu. There is a minor error with the printer, for example, a problem with paper, the cover is open or the paper tray is empty while a job is resetting. The settings are shown in your printer driver or application. For example, if you have set the number of copies in the...
B411 B431 User Guide - Eng - Page 46
... printers and photocopiers. • Labels should cover entire carrier sheet. • Carrier sheet or adhesive must be exposed to withstand 392°F (200°C) for 0.1 sec. • Do not use media designed for use in laser type printers • Do not use postcards used for use stamped or picture postcards.
46 > B411/B431 Paper...
B411 B431 User Guide - Eng - Page 52
... default to ON and the Tray sequence function is set up for the respective trays in a paper jam. However, if printing from the first (upper) tray (Tray 1), you are printing from the..., if a tray runs out of paper, automatic feed will result in the operator panel or Configuration Tool, depending on your printer model.
52 > B411/B431 Paper Recommendations Also, configure the media size ...
B411 B431 User Guide - Eng - Page 55
... the media weight. • For single-sided printing on headed paper load the paper with the pre-printed side up and top edge into the Multi Purpose Tray and push the set button (4). 3. Load the paper into the printer.
55 > B411/B431 Paper Recommendations Ensure that the paper is loaded below the arrow level (5) to avoid paper jam.
B411 B431 User Guide - Eng - Page 56
... short edge into the printer.
• For heavyweight paper or cardstock open the rear output cover to the paper.
4. If required, set the media type in the media menu using the control panel, then issue the print command.
However, the printer driver settings will give the paper a nearly straight path through the machine, avoiding paper jams and damage to...
B411 B431 User Guide - Eng - Page 60
... to reduce the possibility of paper jams. • The paper exits from the rear of driver settings. Face up in reverse order.
60 > B411/B431 Paper Recommendations Always use this path, regardless of the printer. • Provides straight-through paper path for heavyweight stocks to 32 lb. Make sure the rear cover is open. US Bond (75 g/m²...
B411 B431 User Guide - Eng - Page 98
Do not touch. 2. The principles are the same for about 10 minutes before opening the top cover. WARNING! If the printer has been powered on, the fuser may be hot.
1.
Press the top cover release button and open the printer's top cover fully. This area is clearly labelled. Note The B431 model has been illustrated below. Switch off...
B411 B431 User Guide - Eng - Page 105
1. If the printer has been powered on, the fuser may be hot. Do not touch.
105 > B411/B431 Consumables and Maintenance WARNING! This area is clearly labelled.
Press the cover release and open the printer's top cover fully.
B411 B431 User Guide - Eng - Page 115
... vertical areas or light printing down a page. 1. WARNING! Press the top cover release button and open the printer's top cover fully.
115 > B411/B431 Consumables and Maintenance Switch off the printer and allow the fuser to cool for
about 10 minutes before opening the top cover.
If the printer has been powered on, the fuser may be hot.
B411 B431 User Guide - Eng - Page 117
... of reliable service. When a jam occurs, the printer immediately stops, and the operator panel informs you of print media, and you keep the media in order to clear the jam fully and restore normal operation.
117 > B411/B431 Troubleshooting These must also be stopped somewhere along the path. However, paper jams occasionally do not assume...
B411 B431 User Guide - Eng - Page 118
A typical message indicates an exit jam and advises you to exit completely from the printer. paper has failed to open the top cover for access.
118 > B411/B431 Troubleshooting EXIT JAM - paper has reached the exit but failed to check.
2. The printer may experience a paper jam in one of the printer. A typical message indicates a paper jam and advises you to leave the ...
B411 B431 User Guide - Eng - Page 120
... the ends or from the top. Never touch the surface of the green drum inside the image drum unit.
120 > B411/B431 Troubleshooting 2. Press the cover release and open the printer's top cover.
If the printer has been powered on, the fuser area will be hot.
WARNING!
B411 B431 User Guide - Eng - Page 128
... use a humidifier. Static electricity, generally from the exit, reinstall the image drum, close the top cover and switch the printer on . Change paper to see if there is a solution, or something you might have overlooked. Remove the jammed paper from the exit when the exit roller begins rotating after a few seconds after switching on . Contact...
B411 B431 User Guide - Eng - Page 132
... in the Setup Menu of the printer.
Select the correct paper source from the Source drop down menu. Printing does not resume after removing jammed paper.
Open and close the top cover.
132 > B411/B431 Troubleshooting
Printing does not resume only by removing paper jam. Set the size of the paper in the printer driver. Improper setting is incorrect.
SYMPTOM...
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