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Nokia SU-42 Support Question

Nokia SU-42 Support Question

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Question posted by juliusthet on January 8th, 2017

The Cover Keyboard

the cover keyboard isn't working on the nokia su-42 laptop. can you tell why?

Current Answers

Answer #1: Posted by techyagent on January 8th, 2017 10:53 AM
This answer was accepted by the poster of the original question.
techyagent

Member since:
June 17th, 2014

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I have found this on microsofts website

I have started having issues with my keyboard too. I thought it was because I dropped my tablet/keyboard and damaged the alignment pins and one edge of the edge of the cradle where the tablet base fits. I also thought that my screen cracked so I purchased a replacement table and keyboard on eBay and ended up with practically a brand new setup. It ended up that it was just the screen protector that cracked so I fixed the keyboard cradle and let my wife use the new keyboard and had a spare tablet. I have 3 tablets and 2 keyboards.

A short while later I noticed that the % battery remaining would drop to something like 30% when the keyboard battery empties and the tablet battery is still at 100%. I thought something in the keyboard might have been messed up so I put my original tablet in the new keyboard (which worked properly with the other two tablets) and found that it started acting the same, it no longer worked like it was supposed too. I checked the old keyboard that had been dropped with the other two tablets and they also didn't work like they were supposed to. When I use the new tablets with the new keyboard they no longer work properly either.

The only thing I can figure out is that one of the updates that came within the last month or so has messed up the battery monitoring system. I can at least run with an empty keyboard battery but the tablet will just die when the system determines that the battery level is too low. Also, the keyboard battery only drains to 2% before the tablet battery starts being drained. One time the keyboard battery only drained to 97% before the tablet battery started being drained. Swapping tablets and charging completely restored the system to using most of the keyboard battery again before draining the tablet battery.

I have to say, this has been frustrating. It used to work normally and now it doesn't. I hope MS releases a fix soon.

Maybe I should see if I can back out the more recent updates to see if normal behavior return

thanks


Techygirl

Related Nokia SU-42 Manual Pages

User Guide - Page 2

just like with a laptop • Get additional power from your cover's battery when your tablet from bumps and scratches • Type with the physical keyboard and use the touchpad - With the Nokia Power Keyboard, you can: • Protect your tablet battery runs out © 2013 Nokia. All rights reserved. 2 About your tablet cover Get to know your new Nokia Power Keyboard.
User Guide - Page 3

... on them may be attracted to know your tablet cover. 1 Tablet holder 2 Keyboard dock 3 Camera and microphone window 4 Keyboard 5 USB connectors 6 Touchpad This cover is not provided with the cover. All rights reserved. 3 It comes with the Nokia tablet. Metallic materials may be sold separately. © 2013 Nokia. Parts Get to the device. A compatible charger is compatible...
User Guide - Page 4

Open the tablet holder. 3. All rights reserved. 4 Open the cover flap. 2. Fold the cover open and close your cover. 1. it , but ready in the way when you don't need it 's easy to the keyboard. © 2013 Nokia. Lock the tablet holder into place so that the keyboard dock is next to open Not in a snap -
User Guide - Page 5

To undock your Nokia tablet into a laptop, and stretch the battery time further. 1. All rights reserved. 5 Push the top edge of the tablet gently toward the holder until it may damage the cover. © 2013 Nokia. Dock and undock the tablet Turn your tablet, put a finger between the tablet and the tablet holder, and pull...
User Guide - Page 6

Connect the charger to the tablet. Connect the charger cable to a wall outlet. 2. When charging, the tablet battery is charged first, then the cover battery. © 2013 Nokia. The battery inside the Nokia Power Keyboard gives you extra hours. Charge the cover battery The battery of your tablet running low? All rights reserved. 6 Dock the tablet to the cover. 1.
User Guide - Page 7

... Never use the charger indoors. © 2013 Nokia. This way you may not work temporarily. For more info on recycling, see "Mobile Phone Recycling Explained in high temperatures. If left unused... may explode if damaged. Product and safety information Take care of your Nokia products at www.nokia.com/recycle. Precipitation, humidity, and all types of liquids or moisture can...
User Guide - Page 8

... owners. All rights reserved. Copyrights and other notices DECLARATION OF CONFORMITY Hereby, NOKIA CORPORATION declares that this SU-42 product is in compliance with the limits for a Class B digital device, ...Note: This equipment has been tested and found to law is . TM & © 2013 Nokia. Nokia operates a policy of third-party apps provided with your device. By using an app, you...

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