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Nokia Lumia 830 Support Question

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Question posted by matherslarry on February 15th, 2015

Netflix Play Back Error

whenever i try to Watch netflix on m'y Nokia Lumia 830 i get an error code Q8156 887A0004. It tells me to look for drivers and ensure m'y software Is up to date. M'y phone currently runs Windows 8.1 and has Lumia denom installed. No updates needed at This time.

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Answer #1: Posted by waelsaidani1 on February 15th, 2015 11:43 AM

waelsaidani1

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Quit all open browsers - including this window! You may want to print the following steps.
Press and hold the Windows key and tap the letter R on the keyboard at the same time.
Type %allusersprofile% then select OK.
Open the Application Data Folder.
If the Application Data folder is missing, you need to show hidden files and folders:
1. Click on Folder Options.
2. Click on the View tab.
3. Select Show Hidden Files and Folders.
4. Click OK.
Note: If you enable Show Hidden Files and Folders, be sure to change back to Do Not Show Hidden Files and Folders when you are done troubleshooting.
Click on Tools.
Open the Microsoft folder.
Open the PlayReady folder.
- If the PlayReady folder is missing, you either do not have administrative privileges or your Silverlight installation has become corrupt and needs to be reinstalled.
  - To continue, log in as an administrator on your computer, or take your computer to your system administrator for more help.
  - If you are logged in as an administrator, use the Microsoft Fix it Tool linked at the top of this article, or see the How to clean a corrupted Silverlight installation and then reinstall Silverlight article on the Microsoft Support website.
Right-Click the mspr.hds file and click Delete.
- If unable to delete the mspr.hds file, skip step 8.
Open a web browser and try to play the title again.

Related Nokia Lumia 830 Manual Pages

User Guide - Page 2

... your questions, and get helpful tips. Tap Lumia Help+Tips. If you're new to Windows Phone, check out the section for the first time. First start your phone sets up Your new phone comes with you start -up . © 2014 Microsoft Mobile. Allow some minutes while your phone for new Windows Phone users. All rights reserved. 2 it's always...

User Guide - Page 3

...Nokia Lumia 830 Contents For your safety 5 Mail 63 Get started 6 Camera 69 Keys and parts 6 Get to know Nokia Camera 69 Insert the SIM and memory card 6 Change the default camera 69 Remove the SIM and memory card 9 Camera basics 69 Switch the phone on 11 Advanced photography 72 Charge your phone... text 39 Entertainment 87 Scan codes or text 43 Watch and listen 87 Clock and ...

User Guide - Page 5

... performance. All rights reserved. 5 SWITCH OFF IN RESTRICTED AREAS Switch the device off when mobile phone use is in use with the IEC/EN 62684 standard, and that comply with this product... blasting areas. KEEP YOUR DEVICE DRY Your device is replaced by Microsoft Mobile for use . © 2014 Microsoft Mobile. ROAD SAFETY COMES FIRST Obey all instructions in hospitals or near your...

User Guide - Page 13

...phone models and manufacturers. © 2014 Microsoft Mobile. Transfer content to your new Lumia phone Got a new phone and don't want to lose your phone, then from the computer. Connect the micro-USB end of USB charging power varies significantly, and it 's charging. Transfer content to your Lumia phone...to start and the device to your Lumia phone. First connect the USB cable to ...

User Guide - Page 15

... . Make sure you don't have the latest Nokia Suite installed on your new Lumia phone yet, on your new Lumia phone. Transfer content using your Microsoft account If your old phone is a Windows Phone, the easiest way to transfer your contacts, calendar, and text messages to your new Lumia phone is your previous Windows Phone device, tap Settings > backup. To access your...

User Guide - Page 16

Open Nokia Suite on your Lumia phone, swipe left, and tap OneDrive. To access your photos, on your videos? On your computer, set the appropriate sync software, such as your PC. 3. You ... and calendar events to Windows Phone. Your files are synced automatically. Tip: Your Symbian or S40 phone doesn't support Nokia Suite? Transfer Outlook info from an Android phone or iPhone Use your ...

User Guide - Page 22

...screen? Swipe to the apps menu to On . All rights reserved. 22 Or check what's already running on an item, such as a map, photo, or web page, and slide your fingers apart or...© 2014 Microsoft Mobile. Switch Rotation lock to find them. To lock the screen in all the apps you turn the phone 90 degrees. Screen rotation may not work in its current orientation, on your start...

User Guide - Page 50

... + character may not work in with the same Microsoft account that you want to call landlines or other mobile phones. In this case, enter the international access code directly. Pay as you can use with your phone. All rights reserved. 50 Tap . 1. To type in the + character, used for the best rates. People & messaging...

User Guide - Page 58

... for the room, and tap . © 2014 Microsoft Mobile. again. Rename a group Tap the group and > rename, and write the new name. Tap > Room. 3. Tap People. 2. Tip: To select individual contacts, tap clear, and use this feature works best on Windows Phone 8 and later releases, phones running on your SIM card, you can copy them...

User Guide - Page 70

... the best moments with the front or main camera. In Nokia Camera, after taking a photo. The reframed photo is used. Tap Nokia Camera. 2. Glam up your phone. 1. Do not cover the flash while taking a photo,... be viewed in a snap. © 2014 Microsoft Mobile. Tap . Outside Nokia Camera, an easy-to-share version of your selfie Use the Lumia Selfie app to take the photo, tap . Tap...

User Guide - Page 71

... takes your phone to run. 5. If your selfie, tap . 5. To enhance your phone has 2 ...Lumia Selfie, go to applications, and tap photos+camera > Use location info. © 2014 Microsoft Mobile. Tip: To take a high-quality selfie using the main camera, look...videos If you want to your phone memory. Record a video Besides taking photos with this device. Tap Nokia Camera. 2. To start screen...

User Guide - Page 78

... Tip: If your phone to your computer. If you've copied the album to a compatible computer with Lumia Storyteller. The photos you can also use the Windows Phone app. All rights ...photo, and slide them together. © 2014 Microsoft Mobile. Delete an album Tap Photos > albums. Tap and hold an album, and tap delete. Tap Lumia Storyteller. To rename the story, tap the collection and...

User Guide - Page 79

... copy to your computer? Tip: Your phone is Windows 7 or Windows 8, you can download it from www.windowsphone.com. Edit a photo You can also use auto-fix to let your phone fix your phone, double-click the name of the phone. To save the edited photo, tap . © 2014 Microsoft Mobile. All rights reserved. 79 Tap Photos...

User Guide - Page 91

... Keep yourself entertained by downloading and playing games on your country of payment methods depends on your network service provider. All rights reserved. 91 Windows Phone app Windows 8 x Windows 8 RT x Windows 7 Windows Vista/XP Mac Windows Windows Windows Phone app for Phone app for free, tap try. 5. To buy a game, tap buy. To try a game for Explorer desktop Mac...

User Guide - Page 100

... when satellite signals are indoors or between tall buildings. © 2014 Microsoft Mobile. After the update, check the Lumia Help+Tips app or support pages for and notifies you want to history. ... you can connect to keep tight control of the screen, tap ALL SETTINGS > phone update, and clear the Automatically download updates if my data settings allow it check box...

User Guide - Page 101

...To change the automatic reconnection time, or to get more info, contact your friend's phone, PC, or tablet running on Windows 8 or later • Tap tags to switch Wi-Fi back on manually, tap ...NFC area. © 2014 Microsoft Mobile. Tip: Share the Wi-Fi hotspots with the Wi-Fi Sense app. For example, in the EU, you can also share your phone, near the camera. For more content...

User Guide - Page 105

...169; 2014 Microsoft Mobile. To send an automatic text message when someone calls or texts you, explaining why you need a Microsoft account to a computer running Windows. 2. Your phone's Bluetooth name is usually Windows Phone. You need a Wi-Fi connection. Find your phone on your computer's Windows Explorer screen. 3. so set your phone to back up your phone to back up...

User Guide - Page 114

... software fails to protect the content, content owners may also lose the licenses and the content if the files on recycling, see "Mobile Phone...; Do not store the device in 2 Minutes" www.youtube.com/watch?v=jD5yLicr6Js. If you keep your important data safe, store it ....software's ability to use or store the device in dusty or dirty areas. • Do not store the device in at www.nokia...

User Guide - Page 115

... keep the wireless device more information, visit www.nokiaaccessibility.com. © 2014 Microsoft Mobile. If this device. Improper use, or use , unplug it. Medical devices Operation of... Small children Your device and its charge over time. Accessibility solutions Microsoft Mobile is committed to making mobile phones easy to determine if it . To unplug a charger or an accessory...

User Guide - Page 117

... with your country at www.nokia.com. To provide the service described above, your mobile phone number, the serial number of continuous development. MICROSOFT MOBILE RESERVES THE RIGHT TO REVISE THIS DOCUMENT OR WITHDRAW IT AT ANY TIME WITHOUT PRIOR NOTICE. or where blasting operations are advised to the driver. Microsoft Mobile operates a policy of your...