Motorola SBG6580 Support Question
Motorola SBG6580 Support Question
Find answers below for this question about Motorola SBG6580.Need a Motorola SBG6580 manual? We have 3 online manuals for this item!
Question posted by moonshadw on September 9th, 2014
How Do I Unlock Channel On My Motorola Surf Board Sbg6580?
i have a motorola surf board sbg6580 that i havent used in 6 months. i have changed isp provider and but the router wont connect to internet. isp says permission is granted must be modem issue. i went to default ip page to get into modem all looks good except its says i have a channel locked. is this stopping from connecting? i did try to do factory reset which i assumed would erase all saved info. and channel did not unlock like i assumed it would. please help fix my issue with this modem thank you for your time,
Current Answers
Answer #1: Posted by MotoAgents on September 10th, 2014 11:58 AM
MotoAgents
Member since:
June 27th, 2014 Points: 554,130
Member since:
June 27th, 2014 Points: 554,130
Hello Moonshadw,
In order to find the way to unlock the chanels on your Sbg6580, you can contact our Motorola Website directly trough our link: http://arrisi.force.com/consumers/pkb_Home?c=SURFboard%20Modems%20and%20Gateways&s=N/A&m=SBG6580&t=Please%20select%20a%20Topic, and ask for better assistance.
Best Regards!
Karen
Customer Support.
MotoAgents
Related Motorola SBG6580 Manual Pages
Brochure - Page 1
SURFboard® SBG6580 Series Wi-Fi®Cable Modem Gateway
Strengthen your premium customers. Count on Motorola's SURFboard DOCSIS®/ EuroDOCSIS 3.0 solutions to help you deliver innovative, ultra-broadband data services and advanced high-bandwidth home networking to your broadband leadership -
Brochure - Page 2
... and lowering capital spending.
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway As part of Motorola DOCSIS 3.0 Ultra-Broadband family of products, the SBG6580 includes an enhanced tuner that supports up to 8 downstream and 4 upstream channels -
Increased Data Rates
Utilizing the power of DOCSIS 3.0, the SBG6580 enables channel bonding of their customers.
Its...
Brochure - Page 3
...
One way to eliminate wires altogether. Capable of supporting converged IP-based entertainment services, the SBG6580 enables the delivery of the connected home.
Dual Radio Operation: The SBG6580 is to avoid the challenges of their 802.11 b/g/n equipped devices. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway Switched onboard radios: 2.4 or 5 GHz
Four gigabit Ethernet ports...
Brochure - Page 4
... features enable remote device administration for the MSO. an easy-to-use Wi-Fi installation and pairing tools, as well as advanced remote management features, Motorola is equipped with a number of security features to -use secure WiFi network setup and connection tool - Provider Benefits Flexible pricing options
Greater pricing flexibility resulting from hacker attacks.
In...
Brochure - Page 5
... CPE are ENERGY STAR qualified and compliant with a company that eliminate the use of Conduct regulations.
Finally, all new SURFboard CPE use our products. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway In addition to delivering high-quality gateways to its customers, Motorola is also committed to help them grow their eco-conscious customer base...
Brochure - Page 6
... = +17 dBmV, 1280 kHz
Modulation
64 or 256 QAM
modulation rate
Downstream Channel Capture Two independent 32 MHz
Pmin = +20 dBmV, 2560 kHz
wideband tuners
modulation...IP addressing using modulation rate
IPv4 and/or IPv6 (dual stack)
Pmin = +23 dBmV, 5120 kHz
modulation rate
Output Impedance
75 Ω (nominal)
SURFboard SBG6580 Series Wi-Fi Cable Modem ...
Brochure - Page 7
... to
edge), EuroDOCSIS and
optional DOCSIS 5 to 65 MHz
(edge to change without notice or obligation. static routing and dynamic IP
routing (RIPv1, RIPv2); UPnP IGD 1.0;
OS 9 or higher, Ethernet
connection
UNIX: Ethernet connection
Home Networking: Ethernet
router or Wi-Fi access point
NETWORK
Gateway
DHCP, NAT, VPN tunneling;
Brochure - Page 8
..., functionality, and other product specifications are subject to change without notice or obligation. Plug-and-play
Simple to set up and easy to use-just plug it in and go.
1 Certain features may not be liable for details. Motorola shall not be activated by your service provider for , and expressly disclaims, any direct or...
User Manual - Page 3
... (ToD) Filter 18
Safety and Regulatory Information •
Motorola SURFboard • User Guide
iii CHANGE THE DEFAULT PASSWORDS 9 Restoring the Default Username and Password 9 Testing Your Internet Connection 10 Configuring TCP/IP for Windows XP 10 Configuring TCP/IP for Windows Vista 10 Configuring TCP/IP for Windows 7 11 Renewing the IP Address in Windows XP, Vista, or 7 11 Status...
User Manual - Page 7
...This device may cause undesired operation of the Industry Canada Rules.
The device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. Safety and Regulatory Information •
Motorola SURFboard • User Guide
vii B
FCC Radiation Exposure Statement
This equipment complies with...
User Manual - Page 8
... encouraged to ask for any environment where the risk of interference to create a wireless network. Safety and Regulatory Information •
Motorola SURFboard • User Guide
viii For example, using wireless equipment in this product, or the substitution or attachment of connecting cables and equipment other devices or services is the responsibility of government regulations that...
User Manual - Page 9
... will need the information located on the bottom of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway. In the Box
ITEM Power Supply
DESCRIPTION Provides power via an AC electrical outlet
Ethernet Cable Software License & Regulatory Card
SBG6580 Installation CD-ROM
SBG6580 Install Sheet
Use the cable to connect to the network
Contains software license, warranty, and...
User Manual - Page 10
System Requirements
The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later Windows® XP, Service Pack 2 or later Mac® 10.4 or later (Ethernet connection only) UNIX® Linux®
B
Introduction •
Motorola SURFboard • User Guide
2
User Manual - Page 12
...service provider may implement bonded channels for Ethernet connectivity unless specified.
DO NOT use the USB port to connect a Mac, UNIX, or Linux computer
Returns modem to the SBG6580 ... connects it to default settings (custom configurations are removed) and restarts the cable modem
Coaxial cable connector
+12VDC Power connector
Product Overview •
Motorola SURFboard •...
User Manual - Page 17
...Restore Factory Defaults. 2.
Use an Ethernet connection to change the modem's default passwords BEFORE connecting to reset the default username and password. 3. Type in the IP address for the modem 192.168.0.1. 3. Click Apply. 10. Open a browser window. 2. Type in again using the defaults.
CHANGE THE DEFAULT PASSWORDS! Default passwords are commonly shared on the Internet...
User Manual - Page 22
...8226; Motorola recommends using WPA2-PSK. • The SBG6580 has a default Pre-Shared Key. For better security, Motorola recommends that you , and a guest network for visitors.
Select an Automatic Security Configuration option:
Disabled - Use the default key to the modem's interface. 2. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
14
Click Wireless. 3. User...
User Manual - Page 24
...provide a Client GUI that allow the user to connect. Click Primary Network. 5. Select your network. 6. Select WPS from Automatic Security Configuration pull-down . 6.
Select Restore Wireless Defaults and Apply. 4. Select Push-Button from the SBG6580... connect using the
PIN. After logging in to the modem interface, use one of the following options to your wireless network...
User Manual - Page 27
... your service provider if you need an IP address.
• Check that the electrical outlet is working and the picture is clear.
If you cannot receive regular TV channels, the data service will remove custom settings, including Parental Control, Firewall, and Advanced settings). If you have to reset the SBG6580 to verify connectivity. Wireless client(s) cannot...
User Manual - Page 28
... NORMAL OPERATION:
OFF
SBG6580 is not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send channel cannot The upstream channel is lost be acquired
FLASHING IP registration is unsuccessful The IP registration is lost
51BTroubleshooting •
Motorola SURFboard •...
Installation Guide - Page 2
.... Check that is properly connected to Wireless Network
Cannot receive or send data
The Solution
Check that your service provider if you must have Adobe Acrobat Reader installed to the network.
See "Product Overview -
MOTOROLA and the Stylized M Logo are the property of Motorola Trademark Holdings, LLC. SURFboard is on the SBG6580 Installation CD to reconnect...
