Motorola SBG6580 Support Question
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Question posted by erMNie on September 26th, 2013
Why Does My Motorola Sbg6580 Wireless Light Flash
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Related Motorola SBG6580 Manual Pages
Brochure - Page 1
Count on Motorola's SURFboard DOCSIS®/ EuroDOCSIS 3.0 solutions to help you deliver innovative, ultra-broadband data services and advanced high-bandwidth home networking to your broadband leadership - SURFboard® SBG6580 Series Wi-Fi®Cable Modem Gateway
Strengthen your premium customers.
Brochure - Page 2
..., capable of data rates of up to a 1 GHz downstream input allowing operators to increase the frequency spectrum for the sophisticated consumer. The SBG6580 eliminates the need for seamless mobility, Motorola's SBG6580 is a fully integrated all while maximizing current infrastructure investment and lowering capital spending.
Designed for stand-alone routers, hubs, and access points...
Brochure - Page 3
...rates of the widely used Wi-Fi standard utilized by consumers in the home. With Motorola's SURFboard integrated home networking solutions, service providers can provide seamless interaction among consumer electronics...the home is to eliminate wires altogether. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
enabling users to easily wirelessly network all of rewiring or contending with the ...
Brochure - Page 4
...satisfaction, with low operational and support costs for the cable industry. In addition, Motorola's fieldproven NBBS Device Management Platform provides the MSO with intelligent management, auto-provisioning... offerings
Built-In Security
The SBG6580 is established to -use Wi-Fi installation and pairing tools, as well as advanced remote management features, Motorola is a scalable, carrier-grade...
Brochure - Page 5
...-free manufacturing, and packaging / recycling enhancements. The CPE are lead-free and RoHS compliant. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway In addition to delivering high-quality gateways to its customers reduce their environmental footprint.
Motorola has a global commitment to continually improve our environmental profile. In the development of our nextgeneration...
Brochure - Page 8
...provider, and/or their network settings may limit the feature's functionality. Motorola shall not be activated by your service provider for , and expressly ...features, functionality, and other product specifications are subject to change without notice or obligation. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway Additionally, certain features may require a subscription. Plug-and-play...
User Manual - Page 3
...the DHCP Server Feature 13 Creating Wi-Fi Networks Create a Primary Wireless Network 14 Create a Guest Wireless Network 15 Create a Wi-Fi Network Using the WPS Feature 16 ...Panel...3
About Wi-Fi Protected Security Feature (WPS 4 Rear Panel...4 Installing the Modem Connecting the SBG6580 ...5
Wall Mounting the Modem...6 Wall Mounting Template...8 Connecting to the Internet PROTECT YOUR NETWORK -...
User Manual - Page 7
... The device is not accessible by the
Institute of Electrical and Electronics Engineers • The Wireless Fidelity (Wi-Fi) certification as primary users (meaning they have priority) of 5250-5350 ...MHz and 5650-5850 MHz frequency bands. Safety and Regulatory Information •
Motorola SURFboard • User Guide
vii The firmware setting is designed to be interoperable with any...
User Manual - Page 8
... of the interference caused by the manufacturer. Safety and Regulatory Information •
Motorola SURFboard • User Guide
viii SECURITY WARNING: This device allows you are not liable ...unauthorized modification, substitution, or attachment is perceived or identified as harmful. Wireless network connections may be restricted by the proprietor of the building or responsible representatives of ...
User Manual - Page 9
... Technical Support is located on the modem's Media Access Control (MAC) label. You will need the information located on the bottom of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway. NOTE: Devices received from service providers may not include the CD-ROM.
Provides basic information for Windows XP and Windows ...
User Manual - Page 10
System Requirements
The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later Windows® XP, Service Pack 2 or later Mac® 10.4 or later (Ethernet connection only) UNIX® Linux®
B
Introduction •
Motorola SURFboard • User Guide
2
User Manual - Page 11
... network traffic)
Successfully paired when the icon is Green WPS pairing in progress
The Wireless icon (see #5) is available. Product Overview •
Motorola SURFboard • User Guide
3 Contact your service provider to learn if the feature is amber and flashes during the pairing process
*Indicates a bonded channel High speed connection (non Gigabit speed...
User Manual - Page 12
.... PORT 1
DESCRIPTION
Connected LED • Green LED is not included on all SBG6580 models. This guide provides instructions for the RECEIVE and SEND features. B
About Wi... are removed) and restarts the cable modem
Coaxial cable connector
+12VDC Power connector
Product Overview •
Motorola SURFboard • User Guide
4 Rear Panel
Note: The USB port is ON -
Indicates a data...
User Manual - Page 13
...6 to connect additional computer and/or other end of the building. Installing the Modem •
Motorola SURFboard • User Guide
5 Exposure of the power cord into the power port on your ...of the cables to your WPS-enabled device.
7. B
3
Installing the Modem
Connecting the SBG6580
This product is connected to access the Wi-Fi wizard -OR- Insert the Ethernet cord...
User Manual - Page 14
..., if you mount the unit on a wall, do the following before starting the installation. • Decide if you choose to mount the wireless modem on drywall). Installing the Modem •
Motorola SURFboard • User Guide
6 See the dimensioned view below for the spacing needed for installing a network interface unit/network interface
device...
User Manual - Page 22
... type. 10. Disable or select the Automatic Security Configuration (WPS or SES). 6. Create a Primary Wireless Network
1.
Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
14 Enable the Primary Network. 5. Click Wireless. 3. B
6
Creating Wi-Fi Networks
The SBG6580 supports both a Primary Wi-Fi network for you change the PreShared Key setting.
9. Use the...
User Manual - Page 24
... for the STA to select either PIN or Push Button method. Click Wireless. 2. Select WPS from the SBG6580 GUI
1. Press and hold the WPS pairing button (approximately 7 seconds... connected.
Some adapters have successfully connected. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
16 Click Wireless. 2. Enter the Device Name. 7. Enter the PIN of three options to...
User Manual - Page 27
... button will not function.
• Check the coaxial cable at the SBG6580 and wall outlet. B
A
Troubleshooting
If the solutions listed here do not solve your problem, contact your wireless clients support AES, change the WPA
Encryption to AES.
51BTroubleshooting •
Motorola SURFboard • User Guide
19 If
this does
not solve the problem...
User Manual - Page 28
... NORMAL OPERATION:
OFF
SBG6580 is not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send channel cannot The upstream channel is lost be acquired
FLASHING IP registration is unsuccessful The IP registration is lost
51BTroubleshooting •
Motorola SURFboard •...
Installation Guide - Page 2
...Wireless icon is on the SBG6580 Installation CD to reconnect to the network. See the Troubleshooting section in the User Guide on the front panel. Hand-tighten, if necessary. Check that the coaxial cable is properly connected to your cable modem gateway and cable outlet or splitter. MOTOROLA... Guide for more information. SURFboard is not controlled by any form or by a light switch.
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