Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by jamjeanb on February 24th, 2014
How To Connect Sb6121
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11...
Installation Guide - Page 4
...plug can result in a risk of the supplied cables between system components.
SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document If you operate this device to rain..., washbowl, kitchen sink or laundry tub, in a wet basement, or near water: for connections to the main power supply circuit. B
i Safety and Regulatory Information
IMPORTANT SAFETY INSTRUCTIONS
Read ...
Installation Guide - Page 5
...8226; Reorient or relocate the receiving antenna. • Increase the separation between the device and receiver. • Connect the equipment into an outlet on , the user is encouraged to try to correct the interference by one or...: This reminder is provided to radio communications.
Recycling your region.
SB6121 Cable Modem • Installation Guide
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Installation Guide - Page 7
..., and safety information for the SB6121
Provides basic information for connecting the SB6121
Contact Information
For more information on Motorola consumer cable products, education, and support: • Visit the Motorola support website:
http://broadband.motorola.com/consumers/support
3
System Requirements
The SB6121 is compatible with the modem. If you obtained the modem from your home or...
Installation Guide - Page 9
... front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document icon does not flash
ON...
Installation Guide - Page 10
... receiving data on Ethernet port
ON
Amber: A device, computer, or hub is connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port
Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC
Powers on and off the cable modem
Note: The Energy Conservation switch may be an option that is not...
Installation Guide - Page 11
... which is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch...
Installation Guide - Page 12
....
1. Plug the other end of the power cord into the Power port on the modem. Connect the Ethernet cable to the Ethernet port on the modem.
Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
Uncontrolled Document Connect the other end of the Ethernet cable to the Ethernet port on your computer. 6. Make...
Installation Guide - Page 16
... display the Network and Sharing Center
window. 4. Click Network and Sharing Center to display the LAN or High-Speed Internet
connections window. 5. Configuring TCP/IP for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Type www.motorola.com in the Address bar. Close the remaining windows and exit...
Installation Guide - Page 17
...click Network and Internet to display the LAN or High-Speed Internet
connections window. 6. Click Manage network connections to display the Network and Internet window. 4. When you to ... automatically. 10. Click OK to Verifying the IP Address for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Select Internet Protocol Version 4 or ...
Installation Guide - Page 18
...displayed, that indicates possible broadband network problems or an improper connection between your computer and the SB6121. If an Auto-configuration IP address is reserved for Automatic ...
1. If an Auto-configuration IP address is reserved for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Because this automatically assigned IP address...
Installation Guide - Page 19
...Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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B. Type cmd and click OK to open a ... your IP address. B
After successfully verifying your cable connections and proper cable-TV operation, you can renew your service provider. From the Windows taskbar, click Start...
Installation Guide - Page 20
... to the original factory settings. Note: If you first log on a computer connected to your cable modem. 2. The following Modem Configuration Manager Status page appears when you cannot access the HTML pages in the Address bar. 3.
B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your...
Installation Guide - Page 22
... switch is OFF
Cannot Send or Receive Data
Table 1 -
Call your service provider if you have to reset the SB6121 modem configuration to verify connectivity.
• Call your cable service is not functioning properly. Solutions
MODEM PROBLEM Power Icon is ON (pushed in).
• On the front panel, note the status of the icon...
Installation Guide - Page 23
... send channel cannot Upstream channel is lost be acquired
FLASHING IP registration is unsuccessful IP registration is lost
OFF
No connected device is
detected
Device is disconnected
Troubleshooting • Front Panel Icons and Error Conditions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Front Panel Icons and Error Conditions
The...
Installation Guide - Page 24
..., rent, lease, give, sublicense or otherwise transfer the Software, in whole or in connection with the Software, other than for personal use . (3) Copy, alter, translate, decompile... THIS LICENSE.
TERMINATE this License.
B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. Motorola licenses the Software to the original customer and to ...
Installation Guide - Page 26
... EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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How long does this Product, whether made or suffered... you or another person and whether based in connection with this Limited Warranty last? THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for details.
Quick Reference Guide - Page 1
...configuring, and troubleshooting the Motorola SB6121 modem. Technical Operations Academy
Page 1 of Internet addresses that operators may use. Motorola SB6121 Version Date: v1.0 September... Introduction ...1 Installation ...2
Additional Warehouse Information 2 Installation Procedure ...2 Rear Panel Connections ...2 Front Panel Display ...3 Start-Up Sequence...4 Troubleshooting Tips ...4 Rule out...
Quick Reference Guide - Page 2
...
Technical Operations Academy
Page 2 of the modem. Do not set the modem in order for the gateway to be found on the modem using a Cat 5 Ethernet cable. Connects the modem to an active cable drop 3.
These items will need to operate.
Rear Panel Connections
1. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG...
Quick Reference Guide - Page 3
... troubleshooting. Technical Operations Academy
Page 3 of 5 The LINK light flashes when the cable modem is detected
connected via the Ethernet
(10Base-T) or Fast
Ethernet (100Base-T) port
Blue: High-speed Gigabit Ethernet connection to the Transmitting or receiving Amber: A device,
SB6121 Ethernet data on the Ethernet port computer, or hub is
port is transferring data...
